Secured with SHA-256 Encryption
Select Page

Esurance Mobile App Review & Complaints| iOS & Android

The Esurance Mobile app allows customers to pay bills, file claims, and get an Esurance quote. Esurance Mobile app reviews are mixed, but the Esurance Drivesense app is popular with those looking for a discount. Esurance car insurance rates are the same whether or not you use the Esurance Mobile app.

FREE Insurance Comparison

Compare quotes from the top insurance companies and save!

Secured with SHA-256 Encryption

Eric Stauffer is a former insurance agent and banker turned consumer advocate. His priority is to help educate individuals and families about the different types of insurance they need, and assist them in finding the best...

Full Bio →

Written by

UPDATED: Sep 10, 2020

Advertiser Disclosure

It’s all about you. We want to help you make the right coverage choices.

Advertiser Disclosure: We strive to help you make confident insurance decisions. Comparison shopping should be easy. We partner with top insurance providers. This doesn't influence our content. Our opinions are our own.

Editorial Guidelines: We are a free online resource for anyone interested in learning more about insurance. Our goal is to be an objective, third-party resource for everything insurance related. We update our site regularly, and all content is reviewed by insurance experts.

Mobile apps are an important part of the modern insurance experience. In this Esurance mobile app review, we will take a look at the Esurance app to see how it functions and how it compares to the competition.

If you’re ready to compare car insurance before you learn more about the Esurance mobile app, we can help. Just enter your ZIP code to get started.

What is Esurance Mobile?

Esurance, owned by Allstate, has had a mobile app for more than a year. In that time, users report several updates, and each has improved the app. The basic app, known simply as Esurance Mobile, can be used by all customers. The Esurance Drivesense mobile app works to earn those who sign up a discount by recording driving habits.

Enter your zip code below to view companies that have cheap auto insurance rates.

 Secured with SHA-256 Encryption

Esurance Mobile Device Availability

iTunes: Requires iOS 7.0 or later, but is optimized for iPhone 5. Also compatible with iPad and iPod touch.

Android: Requires 2.2 or higher.

App Features

Esurance offers an interestingly long laundry list of app features:

  • File a claim.
  • Upload and submit photos for an appraisal.
  • Store accident information, including photos, for later.
  • Contact a dedicated claims representative directly.
  • Find out when your car repair will be done.
  • View and save ID Card, or use it as digital proof of insurance depending on your state’s laws.
  • Make a payment.
  • Update a payment method.
  • Change the policy payment date.
  • Check coverage.
  • Update contact information.
  • Get a quote.
  • Find local shops, services, parking, and fuel.
  • Contact roadside assistance.

The app doesn’t allow you to change coverage directly. Few current insurance apps have this feature, however, and it is not unreasonable to expect it to be available in the near future. In fact, Esurance advertises the feature on its website, but user reviews cite this as a feature that has not been fully enabled.

With that limitation, of course, it means you cannot add vehicles to your policy without going to the website.

The app’s features will vary with your device, and some features may not be available on devices with the older operating system, especially Android.

Google Play / iTunes / Amazon Reviews

iTunes — 2.5 stars on the current version, 3.5 stars from 933 ratings overall.

Google Play — 4.2 stars on 2,853 reviews. Login and crashes are the most cited reason for negative reviews, but the app was updated in October 2014.

Enter your zip code below to view companies that have cheap auto insurance rates.

 Secured with SHA-256 Encryption

Pros and Cons of the Esurance Mobile App

Pros:

  • File a claim
  • Make payment
  • Get a quote
  • Roadside assistance

Cons:

  • No coverage change
  • Features vary depending on device

Esurance Mobile: The Bottom Line

Like many mobile insurance apps, the Esurance app is like the proverbial little girl with a curl: When it is working right, it’s very good; when it isn’t, it’s very bad.

Nothing is more frustrating than not being able to access your policy information in the event of a car accident, and that situation appears to have occurred with some frequency according to reviews left on both the iTunes and Google Play pages. The newest Android update, however, seems to be functioning with fewer hiccups and iPhone 5 users seem satisfied as well.

When it is working right, the app is very quick and presents well designed intuitive screens that simplify use. Information loading is very fast on higher operating systems, and overall, the only bug complaint left to solve is an apparent problem with logging in for some customers.

If you have Esurance, this app is worth having on your device. It can simplify and speed up the process of making claims and managing payments. The service finding portion still needs some attention, but again, when it functions, it works well.

Whether or not you’re interested in using the Esurance mobile app, you can save money on car insurance by shopping around. Enter your ZIP code to see how much you could save.

About Eric Stauffer

Author: Eric StaufferI am a former insurance agent and banker turned consumer advocate. My priority is to help educate individuals and families about the different types of insurance they need, and assist them in finding the best place to get it.

Leave a Rating

Your email address will not be published. Required fields are marked *