Atlanta Life Insurance Review & Complaints: Life & Business Insurance (2025)

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Atlanta Life has more than 100 years in business serving Georgia and beyond. They are a reinsurer for life insurance and group insurance, offer business insurance, and also have a range of other products through their General Agency branch.

In our Atlanta Life Insurance review, we’ll look at the history of the company founded by Alonzo F. Herndon, the life insurance benefits the company offers, and the premiums for Atlanta Life policies. We’ll also look at how Atlanta Life Insurance Co. stacks up against other financial institutions and how they rate with each insurance rating agency.

If you are looking for life insurance with low annual or monthly premiums, good customer service, plenty of coverage options, additional coverage for family members, it pays to shop around. Enter your ZIP code above to find great rates in your area.

About Atlanta Life

Atlanta Life was founded in 1905 by Alonzo Herndon, who purchased the Atlanta Protective and Benevolent Association for $140. Born into slavery, Herndon went on to become Atlanta’s wealthiest black businessman and his company is one of the corporate leaders in African-American-owned businesses in the country.

Atlanta Life Financial Group today is comprised of Atlanta Life General Agency, Atlanta Life Insurance Company, Atlanta Life Business Insurance, and Herndon Capital Management. The company’s headquarters are still located in Atlanta, GA.

The majority of Atlanta Life’s business is not in direct insurance sales to the public; rather, they are a major reinsurance provider for group life and other insurance products. They do offer business insurance policies, but the rest of the products they provide are through partnerships with other companies, acting as a broker.

Atlanta Life Products

Since business insurance is the only product that Atlanta Life appears to underwrite directly, and other companies underwrite all other products, we will focus this section on business products.

Atlanta Life writes business insurance for a wide variety of industries, including:

• Accounting Firms
• Business Services
• Contractors
• Hospitality
• IT Services
• Janitorial
• Law Firms
• Non-Profits
• Professional Services
• Real Estate
• Restaurants/Food Service
• Retailers

They have a variety of products available to cover the needs of each individual market.

The Businessowner’s Policy is a package plan offering a comprehensive policy to meet the needs of many types of business. This type of policy generally covers things like business property, liability, and loss of income.

A variety of other individual products can be added to create a package or purchased individually. These include:

• Commercial auto to cover business-owned and used vehicles
• Commercial property to provide coverage for your company’s equipment, supplies and other physical property from a variety of risks
• Cyber Insurance, which provides coverage for risks like data breaches and other internet-based perils
• Directors and Officers liability insurance to provide extra protection against lawsuits brought against key officers in every day
• Employment Practices Liability for coverage against risks involved in employee issues
• Errors & Omissions insurance, which provides coverage to protect you when a mistake causes a problem for someone else
• Fidelity and Surety Bonds to insure against dishonesty and other actions on the part of employees
• General Liability, which provides coverage against a wide variety of risks
• Hired & Non-Owned Auto coverage
• Professional Liability insurance to protect professionals from negligence claims
• Commercial Umbrella
• Worker’s Compensation

The website does not provide much in the way of details on these products, therefore we are only able to give basics.

Atlanta Life Rates

Online quoting is not available for this company, which is not at all surprising given that they are primarily an agency and not a direct insurer. They do offer a convenient contact form, which allows inquiries about their products and requests for rate quotes.

Because business insurance rates can vary widely, obtaining a specific and personalized quote is far more accurate than an online quote would be.

Atlanta Life Claims Process

Ease of Filing a Claim (Online, Over the Phone, Mobile Apps)

Atlanta Life Insurance Company offers various insurance policies, but when it comes to the claims process, the availability of online, phone, or mobile app options is not clearly stated on their website. As a primarily agency-based insurer, the specific details about the ease of filing a claim through digital means may require direct contact with the company.

Average Claim Processing Time

Unfortunately, Atlanta Life’s website does not provide information about the average claim processing time. This critical aspect of the claims process is essential for customers to understand when evaluating an insurance provider’s efficiency in handling claims.

To obtain accurate information on claim processing times, customers may need to reach out to Atlanta Life directly.

Customer Feedback on Claim Resolutions and Payouts

While Atlanta Life Insurance Company does offer insurance services, customer feedback regarding their claim resolutions and payout experiences is not readily available on their website. Customer reviews and ratings can provide valuable insights into the company’s performance in this crucial area.

Customers seeking information on the satisfaction of policyholders with regard to claim resolutions may need to explore external sources or contact the company for references.

Digital and Technological Features of Atlanta Life

Mobile App Features and Functionality

Atlanta Life’s website does not mention the availability or features of a mobile app for policyholders. Mobile apps can enhance the customer experience by offering convenient access to policy information, claims processing, and account management.

To learn more about any mobile app offerings, customers are advised to contact Atlanta Life directly or inquire with their local agents.

Online Account Management Capabilities

The website also does not provide detailed information about online account management capabilities. Online account access is a crucial feature for policyholders to view policy details, make payments, and manage their insurance accounts efficiently.

Customers interested in understanding the extent of Atlanta Life’s online account management options should reach out to the company or their local agents for specific details.

Digital Tools and Resources

Atlanta Life Insurance Company’s website does not highlight specific digital tools or resources available to policyholders. Many insurance providers offer online tools and resources such as educational materials, premium calculators, and policy documents for easy access.

Ratings and Consumer Reviews

Atlanta Life has a few Better Business Bureau (BBB) pages, under different names. Atlanta General Agency has an A+ rating with no complaints on file over the past three years and just one negative review. There is another Atlanta Life Insurance file with an A rating and one complaint on file over the past three years that the company has responded to.

We were unable to find any customer reviews of this company, which is not unusual; this is not the sort of company that frequently has direct dealings with customers. Most people will deal with them as an agent or broker. As a result, they are likely to bring complaints against the actual insurance company and not the agency.

The Bottom Line

Atlanta Life appears to have a strong presence in the reinsurance and group insurance industries, as well as business insurance. They are also a large general agency but are unlikely to be the type of company on the list of the average person searching for life, home insurance, or auto insurance. With so little available regarding the company and its products and a somewhat confusing website that does not always make it clear which products they actually underwrite, we are unable to form an opinion on this company.

Whether you are looking for life insurance as a means of financial security, trying to lower your monthly premiums, or need an insurance provider with better customer service, do your research. Find affordable, quality life insurance in your area by entering your ZIP code below.