UPDATED: Nov 30, 2018
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About Granwest Property & Casualty
Granwest’s parent company, Grange Insurance Association, began as a fire insurance company in White Salmon, Washington, founded by the Washington State Grange. In 1933, a headquarters was established in Seattle, and in 1944 the company wrote its first auto insurance policy. It was also that year that a new name was chosen: Grange Insurance Association.
The company expanded to serve multiple states, covering Oregon, California, Colorado, Idaho, and Wyoming. Expansion included multiple subsidiaries, one of which was Rocky Mountain Property & Casualty, founded in 1959. It was this subsidiary that became Granwest Property & Casualty in a 2016 rebranding.
While Grange Insurance Association covers several states, currently the Granwest auto program is only offered in Washington State. Products are available through local independent agents.
Granwest Auto Insurance
Granwest offers a relatively standard auto insurance policy, with a few standard features that are often options elsewhere. Towing and roadside assistance, for example, are listed as included in a standard policy. Rental reimbursement is also listed as included with a full coverage policy.
In addition to all of the standard coverage and a few less than standard benefits, Granwest also has the option available to add several others. This includes coverage for trailers and recreational vehicles, custom equipment, and auto loan/lease gap protection.
The limited information on the website doesn’t include much on the specifics of coverage, nor on available discounts.
Granwest policies are sold through agents, and only an agent can provide a rate quote. The company’s website does not offer an online quoting option nor is there a form to request a quote, although the website will direct you to find your local agent.
This lack of online quoting is common for a small, regional insurance company. As a general rule, we would not expect this type of company to compete on rates with major insurers, particularly direct-buy companies. Smaller companies instead focus on added value, such as the included options seen here.
Although online quoting is not offered, Granwest does offer online claims reporting through the Grange Insurance Association’s main website. A basic claims form can be filled out to get the ball rolling, and a representative will contact the insured for further information. The website promises a call back within 24 hours, with the exception of weekends.
For immediate assistance, Granwest has a toll-free 24/7 claims line that can be reached at any time.
Granwest partners with major glass repair service Safelite for the processing of glass only claims. Glass claims can be filed through the main claims line, or directly through the Safelite website.
Claims reimbursement for towing can be submitted by mailing, emailing, or faxing the towing receipt.
Ratings and Consumer Reviews
As of the time of this review, there is no separate Better Business Bureau (BBB) page for Granwest Property & Casualty. The parent company, Grange Insurance Association, has an A+ rating with the BBB, with only four complaints on file in the past three years. This main file still lists Rocky Mountain Property & Casualty as an alternate business name, suggesting that the BBB has not yet caught up with the rebranding.
Most reviews for Granwest appear to be under the parent company name, but even then there are not many. All four of the Yelp reviews refer to auto insurance; two are positive and two are negative. Both negative reviews originate with people who are not insured by Grange, but rather were involved in an accident with a Grange policyholder.
The Bottom Line
Granwest has a long history, but a recent rebranding causes some confusion when it comes to a clear picture of their reputation. The limited information available on products and services makes it unlikely that many new policyholders come in via an Internet search; this company is likely to appeal to those who take the advice and assistance of a local independent agent already. While there are no red flags here, there also is not enough information to recommend this company at this time.
For a list of companies that we recommend, visit our Best Insurance Companies page.