UPDATED: Nov 30, 2018
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About Old Surety Life
There is very little information in regards to the history of Old Surety. The website states that they have been in business since 1932, with headquarters in Oklahoma City.
The mission statement for the company indicates a Christian faith-based background, which will likely appeal to those who prefer a company that shares those values.
Old Surety sells its policies through independent agents across the country. Currently, the only product listed on the website is Medicare Supplement.
Old Surety Medicare Products
In keeping with the minimally informative nature of the rest of the website, Old Surety offers only basic information in regards to their plans.
The company offers standardized Medicare plans A, C, and F. A is the most basic plan, covering basic coinsurance amounts. Plan F offers the most comprehensive coverage, paying for most out of pocket expenses. C, the only other plan offered out of 11 possible standard plans, lands somewhere in between.
Old Surety directs visitors to the government’s Medicare page for more information about the plans.
It comes as no surprise that Old Surety does not offer online quoting. Although they have a chart outlining the basics of the Medicare Supplement plans they offer, rates are not listed.
This company is very much an in-person focused insurer, so it makes sense that they want potential customers to call in for a quote or reach out to an agent. It seems unlikely that they earn much business by way of Internet searches.
Old Surety does not offer much in the way of claim information. There is a claims forms page, which lists only dental, hearing and vision forms; this is strange considering the website doesn’t list any such products.
There is no information offered on Medicare claims, although most will go through the provider directly, so this is not unusual. It does not appear that Old Surety has a policyholder login area, further indicating that they operate in an old-fashioned way and do not rely much on internet services.
Ratings and Consumer Reviews
Old Surety has an A+ rating with the Better Business Bureau. As of the time of this review, there are no complaints on file over a three-year period.
There are five Google reviews of Old Surety, and all but one are very positive. The single one-star review does not offer a comment to explain the rating, while the rest include praise for excellent customer service.
The company’s Facebook page has 17 five-star reviews. All of the reviews are glowing and again focus on excellent customer service. According to reviewers, Old Surety pays claims without issue and it is easy to get a real person on the phone.
The Bottom Line
Those in search of an old school, agent-based insurance company with strong Christian values are likely to find Old Surety a good bet. Their rates may not be competitive with larger companies, but they appear to make up for it with very personal service.
For a list of companies that we recommend, visit our Best Insurance Companies page.