Geico Mobile App Review & Complaints

If you want the GEICO mobile app download for iPhone or Android, read this review first. The app remains the standard to which other apps are compared, and you can get GEICO insurance quotes, update insurance claims, pay your bill, and display your digital insurance cards all with the GEICO app.

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Eric Stauffer is a former insurance agent and banker turned consumer advocate. His priority is to help educate individuals and families about the different types of insurance they need, and assist them in finding the best place to get it.

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Leslie Kasperowicz holds a BA in Social Sciences from the University of Winnipeg. She spent several years as a Farmers Insurance CSR, gaining a solid understanding of insurance products including home, life, auto, and commercial and working directly with insurance customers to understand their needs. She has since used that knowledge in her more than ten years as a writer, largely in the insuranc...

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Reviewed by Leslie Kasperowicz
Farmers CSR for 4 Years

UPDATED: May 4, 2021

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The GEICO Mobile app is perhaps one of the most popular insurance-related smartphone applications on the market, due in large part to the company’s huge advertising push starring Maxwell the Pig. While many other insurance companies have dipped their toes into the smartphone mobile app pool, GEICO Insurance Agency remains the standard which the other apps are graded against.

What is the Geico App and What is the Device Availability?

The GEICO Mobile insurance app is available on just about every mobile device that has hit the mainstream market.

That includes iPhone, iPad, Android smartphones, and tablets, and even the lesser-used device, Kindle Fire.

The experience across each device is going to be fairly similar since they are based on the same software. This also holds true for the features available, with new ones being added across all the devices (generally) at or around the same time.

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What are the App Features?

Unlike many other insurance company smartphone apps, the GEICO Mobile app can practically serve as a replacement for their website. In our research, we uncovered nothing of importance that you can do on the full website that is unattainable on the mobile app.

The features available on the app include:

  • Get a new quote on insurance products
  • View claims status
  • Update claims information
  • Pay your premium bill
  • Display mobile ID cards
  • Check your insurance coverage limits
  • View the discounts you qualify for
  • Call for roadside assistance (if your insurance policy includes it)
  • Change personal information, including cars and drivers

Does the App Have Positive Google Play / iTunes / Amazon Reviews?

This mobile app has surprisingly high ratings on Google Play, the iTunes Store, and Amazon.

At the time of this writing, there are over 18,000 reviews in the iTunes Store with a 4-star average. Google play shows a 4.5 star average with nearly 60,000 reviews.

It should be noted that Google Play has a much easier reviewing process, so there are generally many more reviews for popular apps like this one. The reviews are also easier to manipulate than on iTunes, so they often result in a better star rating.

Even the GEICO Mobile application download page on Amazon shows an overwhelming number of positive reviews. Of the 28 current reviews, 16 are 5 stars and the average is 4 out of 5.

What are the Pros?

  • Easy to use
  • Allows changes to policies
  • Offers insurance quotes for new policies
  • Digital Insurance ID Cards right on your phone

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What are the Cons?

  • Reports of app not working on certain devices

What’s the Bottom Line On This App?

Often times when large organizations are not really centered around technology we see feeble attempts at creating apps because the new craze is all about mobile. Their apps are generally very poor in quality and offer no real usable features.

The GEICO app is different.

The entire app was designed to take the place of the insurer’s website, and nearly every feature you would possibly use is included. For all intents and purposes, an individual can manage their entire insurance portfolio, make claims and update account information all from their phone or tablet.

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