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Progressive Mobile App Review & Complaints | iOS & Android

This Progressive mobile app review recommends that you download the app if you have a Progressive insurance policy. You're not only able to file claims through the Progressive SnapShot mobile app, but you can substantiate your auto insurance claim with photos directly from the app. Progressives SnapShot device is also able to gather information about driving habits to help lower insurance costs.

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Eric Stauffer is a former insurance agent and banker turned consumer advocate. His priority is to help educate individuals and families about the different types of insurance they need, and assist them in finding the best...

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UPDATED: Sep 23, 2020

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Progressive released its first app for car insurance in 2010 and has since made updates to the original app about two times per year. Since then, it has also developed the heralded SnapShot device that plugs into a vehicle’s OBD-II port to gather information about driving habits with the intention of lowering insurance costs for consumers. The Progressive Mobile app, however, is in no way related to its more famous relative.

Progressive Mobile App MenuDevice Availability

Android — Requires Android 2.3.3 or newer.

Apple — Requires iOS 6.0 or later, but compatible with iPhone, iPad, and iPod touch. Optimized for iPhone 5.

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App Features

Like most insurance apps, Progressive’s app will let you do a number of things from your smartphone or tablet.

Here is the basic list:

  • View coverage, ID cards and policy details for vehicles insured with Progressive.
  • Make a claim.
  • Support a claim with photos taken with your device.
  • Contact your agent or claims representative.
  • Pay a bill with credit or debit card, or set up payment from a checking account.
  • Limited access to policy documents.
  • Contact roadside assistance.
  • Find an authorized service center and have Progressive manage repairs.
  • Get an auto insurance quote.

What it can’t do:

Although the app will get you a quote, you will still need to go online to buy the insurance.

Progressive has designed their app specifically to support auto insurance customers although the company does cover other types of vehicles such as motorcycles and RVs. Non-auto insurance coverage cannot be accessed from the app, although that is a feature being considered.

The app is only for individual policyholders.

Accounts with commercial auto coverage will still need to access the website for information and to obtain ID cards, make payments, etc. Look for a future development on this front, but very likely it will be its own unique app.

Some insurance apps covering vehicles offer local searches for gas, restaurants or shops. This feature is not available on the Progressive app, but has been requested by a large number of reviewers. Progressive has been responsive to its reviewers request, so this is a feature that may be under development.

Probably the biggest disappointment with the app is that it has no interactivity with the popular SnapShot program at Progressive.

Other mobile insurance apps are beginning to feature components in their app to track driving habits (like MetroMile), so it is not unreasonable to expect Progressive to make a move in the future to develop some interactivity such as being able to call up the statistics and patterns that SnapShot produces. SnapShot has been in the forefront of quantifying safe driving practices and rewarding them, but Progressive seems to be behind the curve in giving drivers access to the information.

Google Play / iTunes Reviews

Google Play — Rated 3.9 stars based on more than 7,000 reviews.

iTunes — Rated 2.5 stars based on 3,726 reviews.

Bottom Line

The Progressive Mobile app is simple to use, comparatively reliable (based on reviews), and can give customers the most important element in an insurance mobile app: The ability to file a claim and substantiate it with photos and other information. We recommend it if you have an individual Progressive auto policy.

For a list of companies that we recommend, visit our Best Insurance Companies page.

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Review Information

About Eric Stauffer

Author: Eric StaufferI am a former insurance agent and banker turned consumer advocate. My priority is to help educate individuals and families about the different types of insurance they need, and assist them in finding the best place to get it.

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