Prosperity Life Insurance Final Expense Review & Complaints: Life Insurance

Prosperity life insurance is a group of life insurance companies offering a range of life insurance and other products across the country. They provide final expense life insurance, and write both term and permanent life insurance plans along with supplemental plans.

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Eric Stauffer is a former insurance agent and banker turned consumer advocate. His priority is to help educate individuals and families about the different types of insurance they need, and assist them in finding the best place to get it.

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Leslie Kasperowicz holds a BA in Social Sciences from the University of Winnipeg. She spent several years as a Farmers Insurance CSR, gaining a solid understanding of insurance products including home, life, auto, and commercial and working directly with insurance customers to understand their needs. She has since used that knowledge in her more than ten years as a writer, largely in the insuranc...

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Reviewed by Leslie Kasperowicz
Farmers CSR for 4 Years

UPDATED: Sep 23, 2020

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Prosperity Life Insurance

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Prosperity Life Group is a group of life insurance companies offering a range of life insurance and other products across the country. In addition to final expense life insurance, they write both term life insurance and permanent life and supplemental health insurance plans.

About Prosperity Life

Prosperity is made up of Shenendoah Life, SBLI USA Life Insurance Company, and S.USA Life Insurance Company. Products are sold under the Prosperity name but underwritten by any of the three underlying companies.

Prosperity was founded in 2009 and has its headquarters in Austin, Texas. They sell their products through a variety of sources, including banks, managing general agencies, employers, and more – including local agents.

The company has a variety of products, which include several life insurance options, annuities, Medicare Supplement, and other supplemental health products.

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Prosperity Life Final Expense

Prosperity Life offers a final expense plan that is a whole life insurance policy with a cash accumulation account. Like most whole life insurance plans, it is designed to be an affordable option to provide cash for funeral and other final expenses, with coverage amounts ranging from $1,500 up to $35,000. This top end is not the highest we have seen for this type of policy but is a reasonably high maximum coverage.

Issue age for the policy is between 50 and 80 years old for a level plans and up to 85 years old for some of the graded or modified benefit plans. The plans are sold under the name of either New Vista or Golden Promise.

On the level plan, the full death benefit is available from the first day that the plan is in force.

The graded plan provides 30% of the death benefit in the first year and 70% in the second year. After two years the full benefit is payable. There is no limit on accidental death, for which the full benefit is payable from day one.

On the modified plan, the death benefit in the first year is equal to 110% of the annual premium. In the second year, the benefit is equal to 231% of the annual premium. Like the graded plan, the full death benefit is payable after the second year and is payable from the first day for accidental death.

All of the plans include an accelerated death benefit that provides up to 50% of the face value in the event of a terminal illness.

There is no medical exam required for any of the product options, but a health history will determine premium amounts and eligibility for the various plan options. That makes it a simplified issue although health history does have an impact.

Rates

Prosperity does not have an online quoting option, and the entire site reads like it is aimed less at potential new clients and more at agents, brokers, and other professionals. This indicates that most of the company’s new business comes in through agent sales and not much through online searches.

Final Expense insurance is usually an affordable way to provide some cash for funeral expenses, but that does not make it the least expensive insurance. Since it is aimed mostly at seniors it will not be as cheap as the rates available to younger people, even with lower death benefits.

Claims

The process of claims can be started by requesting a claim form package online, which can then be filled out and returned to the company based on the instructions provided in the package. Different forms are available depending on the state of residence, where laws require different filing procedures.

There is not a claims phone number listed in the claim section of the website. Three different customer service lines are listed on the policyholder contact section, one for each of the companies in the group.

There is also a contact form on the website that can be used to submit a question.

In addition to there not being a main claims phone number, there also does not seem to be a source of assistance listed for beneficiaries with questions. It is possible this information is provided in the claim form packets or with the policy itself.

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Ratings and Consumer Reviews

Prosperity has an A+ rating with the Better Business Bureau (BBB) with no reviews and no complaints listed for the past three years.

We were unable to locate any customer reviews of this company elsewhere either, which may well be to do with the fact that they are a group of companies with three different companies underlying. The reviews may appear elsewhere for the individual companies. That said, Prosperity is the marketing name for all three companies, so it stands to reason that complaints would be lodged under that name.

Overall, it appears this company does not have much in the way of complaints and generally enjoys a good reputation.

The Bottom Line

Prosperity has several options for final expense insurance that should meet the needs of any buyer and allow access to most seniors seeking coverage. We cannot compare them in terms of rates since there is no online quoting, but they are worth comparing to other options thanks to solid programs and good reputation.

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