Eric Stauffer is a former insurance agent and banker turned consumer advocate. His priority is to help educate individuals and families about the different types of insurance they need, and assist them in finding the best place to get it.

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UPDATED: Sep 22, 2020

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If you’ve been searching for an extensive Windhaven auto insurance review, you’ve come to the right place. Windhaven Insurance (Windhaven National Insurance Company) provides car insurance coverage to drivers in Florida and Texas. The company focuses on personal auto for both standard and non-standard drivers, with what they call a “risk-tolerant” approach to underwriting.

Out Windhaven auto insurance review will help you to compare car insurance whether you need standard or high-risk auto insurance.

Update: Windhaven auto insurance announced they are going out of business in February 2020. High-risk drivers amy want to consider Clutch Insurance in Florida instead.

You can’t get Windhaven auto insurance quotes online, and affordable Windhaven auto insurance is no longer available, but we can still help. Enter your ZIP code in the FREE comparison tool above to compare companies in your local area.

Table of Contents

Windhaven Insurance Summary

Windhaven Insurance traces its roots back to 1990 when the company was founded in Dallas, Texas. After a time during which they did not offer coverage in Texas, only in Florida, Windhaven has recently started offering policies in their home state again.

They are a small regional insurance company that has seen a lot of growth in recent years, but currently shows no signs of expanding into other states. Windhaven writes only personal auto insurance coverage and offers coverage for both standard and non-standard drivers.

Windhaven products are sold only through local agents. The company recently introduced the Clutch Insurance program, which allows drivers to purchase a policy online, then directing them to an agent who will service the policy.

Independent agents can also set up their agency with a website to offer their customers the option to purchase Windhaven products online. This is an unusual approach and places Windhaven ahead of many similar companies in terms of using technology and the availability of online quoting and purchasing.

Windhaven further makes use of technology with a mobile app available that allows customers to manage their accounts directly from a smartphone.

The Windhaven auto insurance address in Miami is no longer active, per our update that the company has liquidated.

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Windhaven Auto Insurance

The Windhaven website provides no information on the available auto coverage. Instead, the website directs visitors to find a local agent with whom to discuss coverage, or to use one of the two online options – an agent website or the Clutch Insurance site – to get a quote.

Based on Windhaven’s market position, its auto insurance program is likely basic. This type of regional insurer, particularly one that sells in the non-standard market, generally offers liability-only policies to help high-risk drivers obtain the legal minimums for insurance. They also offer full coverage policies, but rarely have many add-ons or special options.

Without an outline of coverage on the website, it’s tough to determine how Windhaven’s products line up with other similar insurance companies. For a company that seems very focused on utilizing the internet to reach customers and make the insurance purchasing experience easier, it is shocking to see that they have not provided any product information.

Windhaven Auto Insurance Rates

Windhaven does not write insurance in the states where we usually run price comparisons, so we cannot obtain a sample rate for comparison.

As a non-standard insurer, Windhaven is not likely to be the most affordable insurance option. Auto insurance companies willing to write policies for high-risk drivers generally protect themselves by charging higher rates. Even a driver with a clean record will likely find them more expensive than other options.

Non-standard insurers rate on a different playing field, so those who need that kind of coverage will do best by comparing the rates of several non-standard companies.

As with any insurance company, your mileage may vary. It is important to get a personalized quote since every organization uses its underwriting guidelines to determine rates.

Windhaven Auto Insurance Claims

Windhaven offers several options for claims reporting. The company’s claims department is open every day of the week from 8:00 am to 8 pm Eastern Time. To report a claim to a representative during these hours, call Windhaven Insurance phone number (866) 595-4080. For information regarding an existing claim, the websites instruct customers to call (800) 919-9114.

Windhaven’s mobile app, which is available for iPhone and Android, also has a claims reporting option. The app allows the customer to report a claim from their smartphone. Also, the customer can take and upload pictures of the damage directly through the app.

When it comes to claims, Windhaven provides a lot more information about the process than they do about their products.

Their claims process follows a five-step system:

  1. Collecting information at the scene
  2. Reporting of the claim
  3. Review of the evidence and policy coverage
  4. Estimating of damages
  5. Payment of the final settlement

The company promises response time within 24 from a claims adjuster in most cases, depending mainly on where the insured lives. With the company out of business, the Windhaven auto insurance claims address is no longer active.

Watch this video to learn what you need to do when an insurance company denies your claim.

Windhaven has a Direct Repair network where estimates and repairs can be done quickly in direct cooperation with the insurance company. While the policyholder can choose their repair shop, repairs done within the network are guaranteed.

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Windhaven Insurance Ratings and Complaints

Windhaven has a B+ rating with the Better Business Bureau (BBB) as of the time of this review. The BBB records 361 complaints against the company in the past three years, with 105 closed in the past 12 months. The BBB has lowered its rating because it has failed to the underlying cause(s) of the complaints.

While the BBB considers this number of complaints acceptable for a company of this size, it’s quite a large number, and that bears out what the many reviews and complaints about the company have to say.

Google reviews give the company three out of five stars. Reviews cite refusal to pay claims, slow service, inability to contact representatives, and claims being ignored and denied. There are reviews from both Windhaven’s customers and non-customers. All point to the same problem.

A quick search for reviews of the company even reveals a local news story where a Windhaven customer had to bring in the media’s “Consumer Watchdog” team to get the company to pay for the damage to her vehicle.

We couldn’t find any Windhaven Insurance class-action lawsuits, but the Windhaven Insurance has been in several lawsuits.

Overall, the portrait that emerges of Windhaven’s reputation isn’t a pretty one. Let’s examine the company’s current ratings.

Rating Company Grade Financial Outlook
AM Best N/A N/A
Fitch N/A N/A
S&P N/A N/A

Windhaven auto insurance reviews will show that the company doesn’t have any ratings from the top financial strength and credit rating companies. Windhaven insurance A.M. Best rating doesn’t exist.

Windhaven National Insurance Company liquidation occurred in March 2020

Windhaven is a small company, but Texas reviewed the company’s debts and found the company should liquidate.

Windhaven Insurance Customer Reviews

Windhaven customer reviews can be hard to come by. The first place we looked at was the National Association of Insurance Commissioners (NAIC). NAIC is the insurance station for locating the complaint rates of insurance companies and financial reports of insurance companies.

Each company has a unique code. Windhaven Insurance’s five-digit company code is 12541, but Windhaven National Insurance Company’s five-digit company code is 37001. The recent NAIC complaint index is zero, but the company is not licensed to do business.

Before it was liquidated, the Windhaven auto Insurance app was listed on Google Play. Windhaven Insurance mobile app was rated 2.5 out of five stars. Customers only had to access Windhaven Insurance’s create login page on the website or through the mobile app. Windhanve auto insurance payments could be made through the app.

Windhaven Auto Insurance Review: The Bottom Line

Windhaven auto insurance customer service is no loner available, the company has no information on its products available and suffers from a very poor reputation regarding claims. They might be the last resort choice for non-standard drivers, but can’t be recommended for anyone else. Even non-standard drivers will likely find coverage from a more reputable company by shopping around carefully.

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Frequently Asked Questions: Windhaven Auto Insurance Review

Let’s learn a little more in the Windhaven auto insurance review by answering frequently asked questions in this section. These answers will add to what you’ve learned about Windhaven Insurance.

Although you can’t buy Windhaven auto insurance anymore, we can still help you save. Enter your ZIP code in the FREE comparison tool below to get started.

#1.  Is Windhaven a good insurance company?

Before it was liquidated, the company had questionable insurance services. It was rated a “B+” with the BBB and was not rated by any significant financial strength or credit agencies.

#2.  Is Windhaven Insurance still in business?

No. Windhaven was liquidated in March 2020.

#3.  Is State Auto a good insurance company?

According to the BBB, State Auto has an “A+” rating.

#4.  Who bought Windhaven insurance?

The Hearth Group bought Windhaven Insurance in 2019, but the company was liquidated in Texas by 2020.

#5.  How do I cancel my Windhaven insurance?

Windhaven services have been disbanded, so there won’t be a need to cancel. Start searching for another insurance provider if you previously had an active policy with Windhaven Insurance or Windhaven National Insurance Company.

#6. Does Windhaven Insurance cover rental cars?

Before it was liquidated, Windhaven Insurance rental car policy would pay for rental cars if its customer was in an accident and their vehicle was disabled.

References:

  1. https://www.bbb.org/south-east-florida/business-reviews/insurance-auto/windhaven-insurance-company-in-miami-fl-90030897
  2. http://www.wptv.com/money/consumer/driver-cant-get-windhaven-insurance-to-settle-claim-for-auto-accident-she-didnt-cause