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Sun Life Financial Review

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Eric Stauffer is a former insurance agent and banker turned consumer advocate. His priority is to help educate individuals and families about the different types of insurance they need, and assist them in finding the best...

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UPDATED: Nov 30, 2018

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Founded in 1865 in Montreal, Canada, Sun Life Financial has become one of the biggest life insurance companies in the world. They’ve been serving the U.S. market for well over 100 years and have added a number of financial products to their lineup.

Sun Life brought a few firsts to the insurance market, like being the first to offer group life insurance in Canada. They also made their mark on the Canadian landscape, completing construction of the largest building in the entire British Empire, their headquarters in Montreal. That same building held the British Crown Jewels for safekeeping during the Second World War, along with gold reserves, making it an even bigger part of history.

Sun Life’s history reads like a New World success story – founded by an immigrant and rising to enormous success. From humble beginnings they have spread across the globe and earned a position on the Fortune 500 in the U.S. and the Forbes Global 2000.

In the U.S., they offer a range of life insurance and other related products, and they have developed a good foothold on the employee benefits market. They don’t have quite the name recognition as heavy hitters like MetLife and Prudential, but their total assets under management definitely makes them a company worth a closer look.

Having made efforts in recent years to improve their brand recognition, Sun Life is a little better known than they once were, and it seems likely that that trend will continue.

Sun Life Overview

Sun Life Financial started out as The Sun Insurance Company of Montreal in 1865, founded in the city of the same name. The company’s founder was an Irish immigrant who arrived in Montreal in 1842. His fortunes grew fast; by the end of the century the company had expanded into the United States, Central and South America, the United Kingdom, Japan, China, and several other countries. Throughout the following century Sun Life’s expansion would continue at an incredible rate.

Begun in 1918 and completed with an expansion in 1931, the Sun Life Building in Montreal wasn’t the tallest at the time, but was the largest by square footage anywhere in the Empire. Operation Fish was the name of the project that made this building the secret home of a fortune in British jewels and gold, as the items were shipped in containers marked “fish”. The building is still in use and remains a well-known part of the city, although Sun Life now has headquarters in Toronto. The Sun Life Centre was built in 1984 and the company uses that building to this day.

Sun Life’s expansion in the United States grew by leaps and bounds with several mergers and acquisitions. These included the 2007 acquisition of Genworth Financial, which launched Sun Life into a top ten position in the country for employee benefits.

Sun Life used the financial crisis of that era as an opportunity to promote itself, using an ad campaign pointing to the fact that they never required any sort of bailout. After a humorous ad campaign in which they made jokes about companies purchasing naming rights, Sun Life got in on the game, purchasing the naming rights to the Miami Dolphins’ home field, now known as Sun Life Stadium. All of these moved served to make Sun Life considerably better known in the U.S.

Sun Life today ranks as the 14th largest insurance company in the world based on 2017 numbers. They operate in a long list of countries and have a solid financial foundation.

Sun Life products are sold across the U.S. through brokers, and they offer life insurance, disability, accident, and other related products. None of their products are sold directly to individuals, but rather through employers offering either group benefits or voluntary individual benefits that employees can select.

Until recent years Sun Life also offered annuities in the United States, but in 2012 they announced the sale of their annuities business along with some parts of their life insurance business. They still offer financial products in other countries, but decided to focus their U.S. business on the group benefits market.

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Products

Sun Life’s product lineup in the U.S. consists mainly of life insurance and specialty health insurance products. These are available for individual purchase through employers as voluntary benefits. Sun Life’s bread and butter in America comes from the group benefits market, where they offer a strong list of products to allow businesses to provide comprehensive packages.

Life Insurance Products

Life Insurance

Sun Life Financial writes life insurance for individuals and for groups, offering it as an employee benefit that can be selected or offered by the company as a group policy. The website offers very little information on the products themselves, not even mentioning what type of life insurance they write until you head over to the Client Support section, where they list difference contact information for Universal/Whole life and for Term life.

From this we can glean that Sun Life writes all three types of coverage, but there’s no details on what term length is available, what coverage minimums and maximums might be, or what riders can be chosen for the policy. The exception to this is the Accidental Death & Dismemberment rider, which is discussed in the section on that coverage below.

While the Sun Life website does offer plenty of information on why you need life insurance and what sort of benefits it can provide, they don’t have any specific product information, which makes it difficult to compare their product lineup to any other companies.

The likely reason for this is because they mostly rely on group benefits, which means that the employer is the one that chooses the options. As a result there’s no real need to provide details for individuals shopping for insurance on the website – still, it would be nice to see some information, at least the basics.

They do list some of the added features that they provide along with their life insurance policies, which are somewhat unusual.

These include:

  • Emergency Travel Assistance for medical emergencies including medical evacuation
  • Identity Theft protection that includes 24-hour monitoring of up to 10 credit or debit cards
  • Claimant Support Services that include access to legal assistance, financial planning, and emotional support including counseling services
  • Online Will Preparation, which allows policyholders to create a will easily online through a secure system

Even though life insurance policies are sold as employee benefits, it would be nice to see Sun Life offer more information about their products on the website. For those who are comparing what is available through work to the option of buying a life insurance policy directly. At the very least, the site should give an idea of what type of policies are available and what death benefit options can be selected.

Accidental Death & Dismemberment

Sun Life’s AD&D policies offer coverage for accidental death or for accidents resulting in serious injuries such as the loss of a limb, paralysis, or loss of hearing or sight.

AD&D can also be added as a rider to a life insurance policy for extended protection. All of the AD&D policies cover specific injuries at a certain percentage based on the type of injury. The site offers a sample of how coverage works, but doesn’t list anything about what policy terms are available, including maximum coverage amount.

Additional Products

Disability Income Insurance

Sun Life offers disability income coverage with two different options: short-term and long-term. These policies are designed to help pay for expenses by replacing a portion of your income while you are unable to work.

Short-term disability policies provide coverage for disabilities ranging from 13 to 26 weeks depending on the policy. These policies are intended for illnesses or injuries that may take a few weeks to a few months for recovery.

Long-term disability is designed to provide coverage for a longer time period, although there is generally still a limit that depends on the policy. Sun Life policies allow you to choose between a percentage of your income monthly or a flat rate dollar amount to be paid out on claims. The site doesn’t offer information as to the time period for coverage or other benefits.

Critical Illness Insurance

Sun Life writes policies that are designed to provide a single payout in the event of a serious illness. Among the illnesses that might be covered by this policy, depending on the terms, are:

  • Cardiac arrest and similar circulatory conditions
  • Cancer
  • Coma
  • Major organ failure
  • Serious childhood conditions

Sun Life plans also offer a few other available options and benefits:

  • Wellness screening benefit, which covers a variety of preventative screenings
  • Recurrence benefit, which will pay out another lump sum in the event that a covered condition recurs
  • Health care support services, including access to medical professionals and benefits experts free of charge

In New York, Sun Life offers a different policy, called Specified Illness that works in a similar manner to critical illness insurance, offering a lump sum payment in the event of a covered diagnosis. Most financial services companies have some New York-specific products.

Dental Insurance

Sun Life offers a variety of dental insurance plans to cover routine dental care and other needs, including emergency care and major procedures.

There’s not much detail about the plans on the site, which is a common theme across all of Sun Life products. The site indicates that most of their plans are PPO plans, which allow the policyholder to select from a network of dentists and ultimately reduce the out-of-pocket costs.

Accident Insurance

Sun Life’s accident insurance plans provide scheduled benefits for a wide variety of accidents, helping with the financial costs that are not otherwise covered by health insurance.

Plans include an optional Accident Disability benefit, which will help provide income when a covered accident prevents you from working. Other available plan benefits include emergency Travel Assistance and Identity Theft protection.

Stop Loss Insurance

Part of Sun Life’s offerings for businesses is their stop loss product lineup. These plans are designed to protect self-insured companies from major financial losses in the event of large claims.

There are several different options available:

  • Specific Stop Loss, which covers large claims from an individual
  • Aggregate Stop Loss, which is designed to cover overall claims that exceed what a company anticipates in a given year.

Sun Life also offers resources to companies to help them manage losses and keep costs down, including their SunResources cost-containment services and SunElite plan document review services.

Group Benefits for Specialty Markets

Sun Life is really focused on the group benefits market, and they tailor their benefits packages to meet the needs of a variety of different specialty companies. These include:

  • Small Businesses
  • Medical Professional Offices/Physicians
  • Attorneys
  • Financial Institutions
  • Public sector groups

Each of these includes benefits with features that are specific to the needs of each industry, including increased coverage for executives and coverage specific to the medical industry as well.

Sun Life aims to put together benefits packages that will appeal to the employees of each company while allowing the employer to provide an affordable option.

Prices and Premiums

Sun Life does not offer online quoting, therefore we are unable to provide a comparison rate on their life insurance products. Since we are unable to find more details regarding information on their life insurance products, it’s difficult to provide any sort of guess whatsoever as to how their products compare to other companies, even without a rate quote.

Sun Life sells their products as employee benefits, and rates for employer-provided insurance policies differ from those that can be found on the open market, as employers sometimes subsidize the premiums. This can make companies like Sun Life difficult to compare price-wise to direct purchase companies.

From our research, it seems the only way to get a Sun Life quote is to have the products offered to you through your employer. Hopefully, they will also be able to provide you with more details regarding the policies themselves, to help determine whether the premiums are a good deal.

Claims

Claims information is almost as hard to find on the Sun Life website as details on their actual products. The contact information page offers only general phone numbers, and in the FAQ section there is information on how to file a claim without any contact information. This sort of confusing and disorganized approach to claims information on major financial companies’ websites is not entirely unusual, but remains a frustrating issue nevertheless.

The last thing anyone who needs to file a death claim should have to deal with is digging through a website trying to figure out how to proceed. While some insurance companies recognize this and provide easy to locate contact information and thorough claims procedure assistance, some fail in this department and Sun Life appears to be one of them.

Sun Life’s general phone number for Whole and Universal insurance policies is 1-800-862-6266 for all states except New York, which has a separate toll-free line at 1-877-750-8683.

For Term life policies the national line is 1-877-431-7379.

The Employee Benefits customer service department can be reached at 1-800-247-6875.

There is no indication of any sort of online filing option, which is something that is becoming an expected feature in the insurance world. There is, however, an area of the website where forms can be downloaded.

Not surprisingly, we found little in the way of information on the claims process. The FAQ lists a few basics that will be required to file the claim, but nothing in terms of what the beneficiary should expect or how the company handles claims.

It would be helpful, and convenient, to see Sun Life improve their claims information, making it easier to access and offering more detailed information. We’d at least like to see the contact information added to the one section of the website where they address claims; even better would be a page dedicated entirely to claims, where beneficiaries can obtain forms, contact information, and some assistance with the process.

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Consumer Feedback

Sun Life’s U.S. branch is not Better Business Bureau accredited, but they do have an A+ rating. There are a total of 35 complaints against the company in the past three years, seven of which have been closed in the last 12 months. For one of the largest life insurance companies in the world, that’s a pretty low number, even though it only relates to the U.S. branch.

The Canadian home office is also rated an A+ with the BBB, for their headquarters in Toronto. The Canadian company has only seven complaints in the past three years and one that was closed in the last 12 months.

We frequently see low complaint volume for life insurance and financial services companies, particularly those that have a lot of employee benefits policies, as people tend to use other methods to deal with problems. When an employee has a policy through work, they tend to reach out through the company’s human resources department to deal with complaints and other issues, rather than turning to reviews on the Internet.

Still, these numbers are low, and for companies on both sides of the border, considering the size of this company especially.

It’s always a little difficult to create a clear picture of an international company since there are so many facets, and complaints and reviews may refer to several different branches of the company. As far as the U.S. branch goes, the complaints are minimal.

Bottom Line

If Sun Life products are offered to you through your employer, then they are worth investigating further. You’ll need to request more information on the products themselves, including detailed benefits and coverage.

Whenever you are considering insurance purchased through your employer, it’s important to know whether the coverage will follow you if you leave your job. In some cases employer life insurance cannot be carried over, and that means all of the premiums you have paid will be lost if you change jobs.

It’s always a good idea to compare the rates on employee benefits to what you can get on the direct market before you buy. That said, if the benefits being offered by your employer do interest you, Sun Life is a pretty solid company to handle them. There’s not much in the way of concern from the reviews out there, and they have a strong financial backing based on more than 150 years in the industry.

We’d very much like to see Sun Life improve the information available on their website, offering details on their products and claims; currently the website isn’t much use at all in terms of getting an idea of what the company offers that could differentiate it from other options out there.

Without further information on their products and pricing, it’s difficult to say what kind of value they represent, so we are unable to provide a recommendation either way. However we can say that Sun Life appears to be a reputable company in general, and they are worth considering with a little more information from your company’s human resources department to allow you to make a proper comparison with your other options.

For a list of companies that we recommend, visit our Best Insurance Companies page.

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Review Information

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Sun Life Financial
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About Eric Stauffer

Author: Eric StaufferI am a former insurance agent and banker turned consumer advocate. My priority is to help educate individuals and families about the different types of insurance they need, and assist them in finding the best place to get it.

19 Comments

  1. I signed up with Sun Life for a whole life policy for $100,000 in 2004, premiums were around $100 a month.

    As I got older and premiums began to rise, I reduced the insured amount to $50,000, and as of 2019 was paying $114 a month.

    On December 2nd of 2019, I noticed some unusual activity with my Sun Life account which was being paid automatically on a credit union account.

    They had taken out a one time payment of over $1100.00, cleaning out my checking account and a good part of my savings account.

    Upon calling the toll free number, was told that my premiums had gone up, we estimate around February of 2019, and they had notified me by letter ( which i did not receive) at the end of October that I had been underpaying and they intended to collect over $1100 in one payment.

    My agent could not explain why they hadn’t merely increased the payment amount at the time it was necessary, as they did on the 2nd of December 2019, from $114 to $259 a month without problem.

    I think this was a ploy to force me to cancel a 15-year policy I had been paying faithfully for 15 years.

    A friend has had a similar experience with Sun Life.

    Had I known in February that premiums had more than doubled I would at least have had the option to cancel or reduced the amount covered.

    I was informed from the toll free number that $259 was the minimum required to maintain this coverage, though my agent has told me there is a $10,000 policy available for $136 a month.

    I am waiting for a cancellation letter from the company, and intend to pursue this matter, legally and through various government agencies concerned with financial services complaints.

    I am a senior citizen, and Sun Life’s actions have ruined my Christmas, and cost me over a hundred dollars a month for 15 years, with eventually nothing to show for it but a payout value of about $200, and no life insurance, which was intended to help my children bury me and take care of my financial affairs on my death.

    Merry Christmas, Sun Life, you screwed me, and you will never get another nickel from me or my family and friends, if I have anything to do about it.

    Reply
  2. My previous health insurance with Manulife worked wonderfully. Claims were quickly answered and I would get either direct billed or reimbursed in no time. When they said 100% coverage, it was 100% coverage. When they said there was a limit, I would trust it. Now with Sunlife, it is always a surprise. They always find a reason to not accept your claim. Rules are not clear, it takes them forever to answer questions that should be answered immediately (5-7 business days to confirm how much you can get reimbursed for your drug prescription). Really bad experience that makes me question whether it makes any difference in your life to have any health insurance.

    Reply
  3. I was absolutely appalled by the underwriting done when trying to add my recently adopted, 8-year-old daughter to my existing Sun-Life policy.
    Well, I understood her ADHD diagnosis and treatment being excluded as a pre-existing condition. It shocked me to read that because she has ADHD, Sun Life’s policy is to also exclude her coverage for any and all future psychological issues she may have as “pre-existing”. How can it be pre-existing when she has never been diagnosed or treated for the listed exclusions? Which included anti-depressant medications, anti-anxiety medications, antipsychotic medications, future therapy, and the list went on and on.
    Not only is this a socially unacceptable viewpoint, but it is ethically and morally WRONG! If you are considering Sun-Life for your insurance needs, PLEASE RECONSIDER!
    With ADHD diagnosis on the rise, companies with policy’s that stigmatize our children’s struggles and protect profits by betting on fact that those struggles will worsen, should NOT be supported. I call on Sun-life to change their viewpoint and policies on the mental well being of our children. People should not be afraid to seek help for their kids at the risk of their future insurability and the associated costs.
    SHAME ON YOU SUN-LIFE! Do better, be better, but most importantly change! Please note that I have already canceled my policy with Sun-Life and purchased a new exclusion free policy from Manulife (Who by the way were fantastic!)

    Reply
  4. UPDATE: 9 Feb 2018 2.4% growth in Sunlife investment, 2016, while CANADIAN STOCKS END 2016 WITH DEVELOPED WORLD’S BIGGEST ADVANCE – 18% according to Bloomberg, 30 Dec 2016

    Received 2 summary letters from SL Client Relations Consultant this week. One SW Elite Class A investment is up 31% since we opened it in 2010, just over a whopping 3% per year.

    Another SW Elite Plus Class A investment is actually DOWN 2% after 8 years!

    Our salesman was very clear that 5% was the minimum, guaranteed return, and that if the market did better we would do better, with the baseline revised upward every few years in good market conditions.

    Thanks again for nothing, Sunlife. We wouldn’t trust you to walk around the corner with our lunch.

    Reply
  5. We bought insurance and financial products from Sun Life in 2010. Their subsequent communications are an ongoing gong show. Thousands of words, very few numbers, no transparency at all.
    Another example just came in: a letter informing us that “the monthly cost of insurance of $140.62 exceeded the fund value in your policy on Nov. 18, 2017, and a minimum payment of $75.27 is required.”
    We called our very experienced agent (again) to ask about it and got back 2 long emails full of details about our various accounts without clarifying anything at all. Some of the details were flat wrong. We called him again this morning, and had to rein his complicated, jargon-loaded, often erroneous explanations in several times before he finally realized what the “fund value in your policy” meant and that the $75 payment was going to disappear anyway when we make our regular annual payment.
    Our agent pointed out that people commonly lose track of the complexities of their SunLife policies and other accounts. Well, duh. I asked why, since the company is obviously not ignorant of that fact, their communications are ALL so obtuse as to make their customers feel too stupid to follow what is happening with their investments? No answer. He also had no answer for why his calculations about this matter do not match those of the letter.
    SunLife is a gong show as far as customer communications and transparency are concerned. The only reason we have not closed our accounts with SunLife is because none of the 3 tiers of customer service we have contacted can tell us what it will cost us to do so. As far as they have been able to show us, our investments with them have paid less than 5% returns during one of the most profitable markets in the history of the world.

    Reply
  6. what a scam On television they boast thousands paid out for £4 per month premium. Whereas the premium qoted for me was £12 monthly with a payout of less than £700. Nowhere near enough for a funeral. Rubbish

    Reply
  7. Worst company for a claim. Tried to get orthotics and compression stockings for work and they don’t even cover the full amount. Only 225.00 for orthotics.. PLEASE tell me where i can get orthotics as cheap as that?? No i’m out 400.00 that should have been covered. I know many other friends that get all of that completely covered PLUS a pair of shoes for work.. not with sunlife

    Reply
  8. Our company used SunLife 3 years ago. We paid everything in full, and documented it, then cancelled them and went with another company during open enrollment. They claim we have unpaid premiums. Despite disputing various times with various collectors, they still keep pursuing it. We have proven multiple times we do not owe them any money. At this point we have handed it off to our corporate lawyers.

    Reply
  9. We are very disappointed with the convoluted, unintelligible reports that we receive from Sun Life about our investments with them. Finally we demanded and have asked for repeatedly, a simple spreadsheet format showing:

    Our initial investment in each instrument
    All further investments in that instrument
    All fees charged against that instrument
    All interest, gain or loss on each instrument

    This has been a long, tedious, convoluted and largely fruitless struggle to find out what our Sun Life investments are returning. It is a source of great discouragement. We thought we were making wise, careful, prudent investments in our future. Apparently not.

    Email written to Sun Life 10 Dec 2016:

    Hello, [Redacted].

    At the bottom of page 1 you wrote, “Your SunWise Essential Series is a segregated fun contract. This plan provides a death benefit guarantee of 75% of your principal [amount invested] at contract maturity at age 100. It also includes a death benefit guarantee of 100%. Automatic resets are available every three years at the contract anniversary.”

    We assume that means return of principal plus 75% or 100% of the same principal? Is that right? If not, my chequing account is a far superior savings instrument.

    In fact, that TFSA has in June 2016 nearly 2 1/2 percent LESS than it was in Dec 2014 – during one of the biggest bull markets in history. The profits from our investment(s) with Sun Life clearly are not coming to us.

    My Signature High Income policy holdings somehow dropped from 189.161 to 187.949 units and lost $60 in value over those same 18 months – during one of the biggest bull markets in history.
    The profits from our investment(s) with Sun Life clearly are not coming to us.

    The final Account Summary June 2016 shows that this account has gained a total of less than 8% since 2011 – during one of the biggest bull markets in history. The profits from our investment(s) with Sun Life clearly are not coming to us.

    Reply
    • Hi Jonthan

      We have experienced the same with our accounts and not getting strait answers.

      I d like to have a conversation with you

      George

      Reply
      • It would be comforting to talk with you, George. This experience has been mind-blowing.

        However, I have decided to take a few minutes occasionally to carefully submit my documentable experiences on internet review pages when Sunlife makes my blood boil again. It’s more calming than taking drugs or watching TV and might help a few hundred other people like you and me to ask more intelligent questions than we apparently did.

        We do find that our reviews bring courteous offers of help from Sunlife damage control personnel. These have generally resulted in more hours of tedium and frustration, and reams of gobbledegook that do not answer our questions.

        The most recent agent called a couple weeks ago after we posted a complaint with BBB. I left a message on her voicemail telling her that what we want is a clear 1 page summary of what we have put into our investments, what came out, and what they are worth now. More than a single, clear page I would not read. Nor would I bring her up to speed, as her colleagues should have comprehensive files that she can wade through on SunLife’s nickel. What we got was 1 page – OK. Account numbers that do not correspond (only obliquely) to our paperwork – waste of time. Total Withdrawn column specifies “AWD redemptions”, “Ad hoc redemptions”, “GWB Fees” and “Estate fees” (nobody died) – more waste of time. I guess I’ll have to eat crow and ask for another page to describe what these withdrawals are and how did they benefit us. Just did that. We’ll see.

        Reply
        • Hi, Jonathan. I have Sunlife Whole Life/Investment policy as well. It may have been a while since you posted about the incidence with Sunlife but was wondering if you were able to get some progress? Possible to talk or update on it?

          Thanks

          Reply
  10. Sun Life is the worst company with whom to have medical/dental etc. benefits! I have been trying to sort out coordination of benefits for months, have spent hours (daytime phone minutes) talking to 7 different representatives and have gotten a variety of answers. It has taken me way too long to get the information and documents I’ve needed. Today was the tipping point. After answering all the security questions correctly, they would not change/update my mailing address because it’s my husband’s account and I don’t have that authority. What the hell are those security questions for then? So now the documents I need are being sent to my old address because there was nothing the lady could do. I asked her to call my husband because I needed to go (my baby was crying) and she said she couldn’t make outbound calls, and only her supervisors could. Hm, how about getting them to call him then? Now I’m going to have to go to my old house and ask the new owners for the mail. What a joke! Months upon months of this nonsense.

    Reply
  11. I had the absolute worst experience dealing with Sun Life Insurance on an office disability claim. I wish I had read the independent reviews on this company before I needed them. I have read review after review after review citing the exact same issues I had with these scam artists! I will save all the details but for three months of tiring and ridiculous requests for information, which they were given everytime, they drug their feet on everything with no intention of ever paying a penny! The consultant I had to deal with was very condescending and uncaring and as I would learn halfway through the process a new employee of Sun Life, and was unconcerned about anything but putting money in her pocket. This was offered to me as a perk for my job. They collect all these little premiums from companies or small businesses with no intention of ever paying a claim. They are fully aware that by the time most claims are made the employee has been terminated from employment due to their illness which they are filing the claim for to begin with. They keep collecting premiums from the employer with full intention of denying the claim and telling you that you can appeal the ruling. By this time you are broke, jobless, and they know full well you aren’t going to appeal because they have drug this out long enough to break you. They don’t lose a penny and the SCAM goes on and on and on!!! If you are ever offered this insurance through your employer, do yourself a favor and take out your own private policy through a reputable insurance company, not this scamming, worthless group!!!

    Reply
    • I agree. I am dealing with a claim that began in the end of November and now it is the end of December. I had surgery and will only be disabled for a few weeks. When I called twice I was assured that I was eligible for coverage after my surgery. The doctor faxed the required physician’s statement four times and the company stated that they never received it. I had to scan it an e-mail it to them. Then a representative named [Redacted] called my supervisor and did not leave a last name. When my supervisor called back, the gentleman she spoke to said that there were several [Redacted] in the office and that he didn’t know which one it was. I am planning to cancel the policy very soon. Thank God I found out now and not in a few months when I plan to get pregnant. This company owes my co-worker about 20K. The worse company ever. May God show each and every one of the staff and supervisors there same compassion they show to their sick clients.

      Reply
      • Bottom line. You pay your premiums and this company screws u [redacted]. Don’t die because your beneficiary won’t receive the death benefit. This company is as crooked as they come. I don’t know how they get away with taking people’s money knowing they’ll get nothing in return. Heartless

        Reply
      • I am dealing with them now on a long term disability claim. I am getting the delay tactics. I filed a claim Sept 26 and they received all documents by Oct 10 and they are saying they received documents on Oct 26, which is not true. They hope to have an answer by Dec 8, which will be their new 45 day deadline. I had no problems with STD , which lasted 6mos. I had no problems with a credit disability insurance claim on a loan. Why on earth these people want to delay and deny claims on LTD is a mystery to me considering they get back most if not all their money from SSDI back payments. The last thing I want is to hand things over to a lawyer just so they can get half of my money, but I will come Dec 8 and another delay. Disappointed in Sun Life

        Reply
    • I know.the feeling my husband has been out of work since may amd they still requesting records even from his doctors not treating him for the injury. These people are a joke.

      Reply
  12. Sun Life has just informed me, that they are cutting my Life & Critical Illness cover by more than 30% to $ 40000. The reason given is that my monthly premium no longer maintains my current level of benefits. For close to 20 years I have paid a monthly premium of ca. $ 100, and the current overall value of my plan is only ca. $ 200. Does this sound fair ?

    Reply

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