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Safeway Insurance Review & Complaints: Auto Insurance

Safeway Insurance is a family-owned and operated insurer, specializing in basic auto insurance policies. Safeway Insurance independent agents are the primary means of communicating with Safeway Insurance customers — which means you will not be able to find Safeway car insurance quotes online. However, you can compare your Safeway Insurance rates to other top companies with our free comparison tool below.

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Eric Stauffer is a former insurance agent and banker turned consumer advocate. His priority is to help educate individuals and families about the different types of insurance they need, and assist them in finding the best...

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UPDATED: Sep 4, 2020

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Safeway Insurance
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Safeway Insurance Overview
Key InfoProvider SpecificsSource
Year founded1959safewayinsurance.com
Current executivesCEO: Christopher Hidalgo
Chairman, President, Founder: William J. Parrillo
safewayinsurance.com
Numbers of employees201 - 500 employeesGlassdoor
Total sales/assets$100 million - $500 million anuallyGlassdoor
HQ address790 Pasquinelli Drive
Westmont, IL 60559-1254
Glassdoor
Phone number1-800-273-0300safewayinsurance.com
Company websitewww.safewayinsurance.comsafewayinsurance.com
Premiums written$272,778,000NAIC
Loss ratio66.84%NAIC
Get Your Rates Quote Now

Looking for Safeway renters insurance? This Safeway Insurance review will focus on the Illinois-based regional car insurance company offering coverage in several states. Safeway’s auto insurance is family-owned and operated; they promise a more personal, affordable approach to car insurance.

Safeway Insurance also encourages anyone with less than perfect driving records to consider reaching out to their agents for coverage. To find cheap car insurance, yu must contact an agent in your area directly to receive rates.

Before beginning this Safeway Insurance review, compare auto insurance rates by entering your ZIP code in our free tool above.

Table of Contents

Safeway Car Insurance Ratings

You’re trusting an auto insurance agency to be there for you during stressful moments like car accidents. It’s important your auto insurance company has good customer service ratings and proves to be reliable. Let’s take a look at how Safeway’s auto insurance is rated by some of the leading rating agencies in the country. The following table shows how different agencies graded this company.

Safeway Insurance Company Business Ratings
Rating's AgencySafeway Insurance Ratings
A.M. BestA
"excellent"
Better Business BureauA+
NAIC Complaint Index3.73
Get Your Rates Quote Now

Overall, Safeway Insurance has decent reviews. Keep reading to go into more detail about what these ratings mean.

A.M. Best: On its website, Safeway Insurance Company claims to have an A rating, or excellent, from A.M. Best. Their rating is an indicator of financial stability.

Financial stability from your insurance company is important as it proves they will be able to cover any claims you may need to file.

You want to feel safe knowing your insurer can protect you if an accident occurs. According to A.M. Best’s rating, Safeway Insurance will be able to do that for you.

Better Business Bureau (BBB): Safeway Insurance has an A+ rating with the Better Business Bureau (BBB), with a total of 38 complaints on file in the past three years – not a high number for a company of this size.

They have been accredited since 1997. Thirteen customer reviews have been left on the BBB page, all of which are negative. They cite claims denial and problems with customer service.

Besides the negative customer reviews, the A+ rating from BBB is a positive sign and proves this insurance agency is worth looking into if they best fit your individual needs.

NAIC Complaint Index

The NAIC Complaint index collects complaint data from customers across the country. For the year 2019, Safeway Insurance has a complaint index of 3.73, higher than the national complaint index which is set at a base level of 1.00 for easier consumer comparison.

The major complaints consumers have with Safeway Insurance are related to customer service and filing claims. While customer reviews often need to be taken with a grain of salt, they are a good peek into what it’s like being a customer for the specific company.

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Safeway Insurance: Car Insurance History

Safeway Insurance was founded in 1959 and advertises itself as the largest privately-owned family-run insurance company in the United States. Its founder, William J, Parillo, still acts as President and Chairman for the company, while his brother is a major shareholder.

The company previously offered home insurance but sold off its property branch, Safeway Property Insurance, in 2015 to Florida Specialty Holdings. The company withdrew from Florida at the same time and now offers no coverage in that state.

What is Safeway Insurance’s market share?

Safeway Insurance is a relatively small company, especially compared to the top ten leading insurance companies that control most of the market share in the car insurance industry. According to the NAIC, Safeway Insurance’s market share in 2018 was 0.19 percent. Take a look at their market share rates over the past four years.

Safeway Insurance Market Share by Year
YearSafeway Insurance
Market Share
20180.18 %
20170.19 %
20160.19 %
20150.18 %
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While they don’t control a large portion of the market, they do hold on to a steady amount year after year. They’ve proven to be consistent with their business, which is always a good sign for consumers.

What is Safeway Insurance’s position for the future?

While Safeway Insurance is a small company compared to more mainstream brands, they have decent ratings and have held on to a humble but steady amount of the market share over the past decade.

The services they provide to higher risk drivers makes them a worthwhile company to seek out if you have a poor credit history or a rocky driving history. They may be able to offer you the best insurance company for your budget.

How is Safeway Insurance’s online presence?

While Safeway has a website, they operate through independent agents and do not offer any online quoting. They are advertised as a budget insurance company, so we would anticipate that they offer reasonable rates, particularly since their policies are very basic.

Safeway Insurance also has a Facebook page and a Twitter account. Otherwise, their online presence is minimal.

Does Safeway Insurance have commercials?

Safeway Insurance has very few commercials, most of which were aired around 2009 and 2010. Their commercials were often bilingual, allowing the company to reach out to a broader American audience.

What do Safeway Insurance employees have to say?

According to Glassdoor, employees rate working at Safeway Insurance as three out of five stars. However, there have only been 16 reviews. Considering there are between two hundred and five hundred Safeway employees, the limited number of reviews should be taken with a grain of salt.

Never be afraid to ask questions, choosing the right insurance company is important. If you’re requesting quotes from Safeway Insurance, do not hesitate to ask about employee satisfaction.

Cheap Safeway Car Insurance Rates

If you’re looking for cheap car insurance rates from Safeway Insurance, you’re going to have to contact an agent in your area directly for quotes. The company does not provide free online quotes for potential clients.

However, they do claim to offer competitive rates for people with no driving experience in the United States and people with poor driving records.

What is Safeway Insurance availability & rates by state?

Safeway Insurance is only available in 12 different states. Take a look at the following list, is Safeway Insurance available where you live? If so, it may be worth reaching out to one of their independent agents.

  • Alabama
  • Arizona
  • Arkansas
  • California
  • Colorado
  • Georgia
  • Illinois
  • Louisiana
  • Mississippi
  • New Mexico
  • Tennessee
  • Texas

As we already mentioned, you must reach out directly to a Safeway auto insurance representative for quotes and coverage options. You can search for nearby agencies on their website, and reach out to them directly for information about rates.

How does Safeway Insurance compare with the top five companies by market share?

Market share refers to how much of an available industry a certain company controls. The more market share a company has, the larger and more profitable they are.

Safeway Insurance is not a large auto insurance company compared to more recognizable brands like Geico, Progressive, or Allstate. However, that does not mean Safeway cannot offer competitive rates.

Check out the average rates from the top five insurance companies by market share in the twelve states where Safeway Insurance is available.

Safeway Car Insurance Competitor Rates by State
StatesAverage Annual
Car Insurance Rates
Average Allstate RatesAverage Geico RatesAverage Progressive RatesAverage State Farm RatesAverage USAA Rates
Illinois$3,305.48$5,204.41$2,779.16$3,536.65$2,344.88$2,770.21
New Mexico$3,463.64$4,200.65$4,458.30$3,119.18$2,340.66$2,296.77
Alabama$3,566.96$3,311.52$2,866.60$4,450.52$4,798.15$2,124.09
Tennessee$3,660.89$4,828.85$3,283.42$3,656.91$2,639.30$2,739.28
Mississippi$3,664.57$4,942.11$4,087.21$4,308.85$2,980.48$2,056.13
California$3,688.93$4,532.96$2,885.65$2,849.67$4,202.28$2,693.87
Arizona$3,770.97$4,904.10$2,264.71$3,577.50$4,756.25$3,084.29
Colorado$3,876.39$5,537.17$3,091.69$4,231.92$3,270.77$3,338.87
Texas$4,043.28$5,485.44$3,263.28$4,664.69$2,879.94$2,487.89
Arkansas$4,124.98$5,150.03$3,484.63$5,312.09$2,789.03$2,171.06
Georgia$4,966.83$4,210.70$2,977.20$4,499.22$3,384.88$3,157.46
Louisiana$5,711.34$5,998.79$6,154.60$7,471.10$4,579.12$4,353.12
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After you’ve received your quote from one of Safeway’s independent agents, refer to this table to see how it compares to these top competitors.

What is the average Safeway Insurance male vs. female car insurance rates?

Average rates by gender from Safeway Insurance are not readily available, however, take a look at the average rates people pay from Safeway’s leading competitors to compare how your quote holds up.

Safeway Car Insurance Competitor Average Annual Rates by Gender and Age
CompaniesMarried 60-Year-Old FemaleMarried 60-Year-Old Male RatesMarried 35-Year-Old Female RatesMarried 35-Year-Old Male RatesSingle 25-Year-Old Female RatesSingle 25-Year-Old Male RatesSingle 17-Year-Old Female RatesSingle 17-Year-Old Male Rates
USAA$1,449.85$1,448.98$1,551.43$1,540.32$1,988.52$2,126.14$4,807.54$5,385.61
State Farm$1,873.89$1,873.89$2,081.72$2,081.72$2,335.96$2,554.56$5,953.88$7,324.34
Progressive$1,991.49$2,048.63$2,296.90$2,175.27$2,697.73$2,758.66$8,689.95$9,625.49
American Family$1,992.92$2,014.38$2,202.70$2,224.31$2,288.65$2,694.72$5,996.50$8,130.50
Travelers$2,051.98$2,074.41$2,178.66$2,199.51$2,325.25$2,491.21$9,307.32$12,850.91
Nationwide$2,130.26$2,214.62$2,360.49$2,387.43$2,686.48$2,889.04$5,756.37$7,175.31
Geico$2,240.60$2,283.45$2,302.89$2,312.38$2,378.89$2,262.87$5,653.55$6,278.96
Farmers$2,336.80$2,448.39$2,556.98$2,557.75$2,946.80$3,041.44$8,521.97$9,144.04
Allstate$2,913.37$2,990.64$3,156.09$3,123.01$3,424.87$3,570.93$9,282.19$10,642.53
Liberty Mutual$3,445.00$3,680.53$3,802.77$3,856.84$3,959.67$4,503.13$11,621.01$13,718.69
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Is the quote you received from a Safeway auto insurance agent competitive compared to these other agencies? Keep in mind, if you live in California, your gender will not be used as a determining factor for your auto insurance rates.

What are Safeway Insurance rates for commuting?

Specific commuter rates from Safeway Insurance may not be available, but we’ve pulled the average amounts people pay based on their commute length in most of the states where Safeway Insurance provides coverage. Find your state’s average rate below.

Average Annual Car Insurance Rates by Commute in States where Safeway Insurance is Available
StatesAverage Annual Rates for
10 Miles Commute
6000 Annual Mileage
Average Annual Rates for
25 Miles Commute
12000 Annual Mileage
Alabama$3,674.34$3,733.17
Arizona$3,784.32$3,835.73
Arkansas$4,094.75$4,128.65
California$3,363.65$4,015.59
Colorado$3,856.61$3,928.03
Illinois$3,237.56$3,304.35
Tennessee$3,631.16$3,690.62
Texas$3,896.19$3,960.49
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Compare the rate you received from a Safeway agent to these numbers to ensure you’re getting your cheapest insurance.

What are Safeway Insurance rates based on coverage levels?

Sometimes it’s better to invest in an auto insurance policy with more comprehensive coverage. Maybe you live in a state with severe weather or want to protect the investment you made on your brand new car? Whatever the reason, extra coverage does not have to break the bank.

Ask about different coverage options from your Safeway Insurance agent. After you get your quote, compare it to the average rates people pay for different coverage levels in some of the states where Safeway Insurance is available. The details are in the table below.

Average Annual Car Insurance Rates by Coverage in States where Safeway Insurance is Available
StatesAverage Annual Rates for Low CoverageAverage Annual Rates for Medium CoverageAverage Annual Rates for High Coverage
Illinois$3,105.68$3,273.16$3,434.03
California$3,363.72$3,747.02$3,958.13
Arizona$3,458.15$3,867.94$4,103.99
Tennessee$3,505.05$3,648.53$3,829.08
Alabama$3,505.30$3,694.02$3,911.94
Colorado$3,639.50$3,884.62$4,152.84
Texas$3,814.10$3,860.74$4,110.18
Arkansas$3,939.51$4,085.23$4,310.35
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More comprehensive coverage does not have to cost an excessive amount. You can protect yourself and your vehicle without paying an arm and a leg.

What are Safeway Insurance rates based on credit history?

Do you know your credit score? Credit history has a huge impact on what you pay for car insurance. Check out what people pay on average based on their credit history in a few states where Safeway Insurance is available.

Average Annual Car Insurance Rates by Credit History in States where Safeway Insurance is Available
StatesAverage Annual Rates with Good CreditAverage Annual Rates with Fair CreditAverage Annual Rates with Poor Credit
Alabama$2,955.73$3,395.21$4,760.33
Arizona$2,953.86$3,473.21$5,003.01
Arkansas$3,389.60$3,874.16$5,071.34
California$3,689.62$3,689.62$3,689.62
Colorado$3,072.32$3,648.91$4,955.73
Illinois$2,583.89$3,004.69$4,224.29
Tennessee$2,859.13$3,414.23$4,709.31
Texas$3,014.49$3,581.83$5,188.70
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Does your quote from Safeway compare to these average rates? If not, it may be time for some comparison shopping.

What are Safeway Insurance rates based on driving record?

Another determining factor for your car insurance costs is your driving record. In most of the states where Safeway Insurance is available, these are the averages people are paying based on their driving records.

Average Annual Car Insurance Rates by Driving Record in States where Safeway Insurance is Available
StatesAverage Annual Rates with Clean RecordAverage Annual Rates with 1 AccidentAverage Annual Rates with 1 DUIAverage Annual Rates with 1 speeding violation
California$2,579.26$3,721.56$5,184.72$3,272.95
Tennessee$3,021.64$3,861.15$4,292.18$3,468.58
Alabama$3,086.33$3,859.19$4,224.88$3,644.62
Arizona$3,108.44$4,024.15$4,475.47$3,632.04
Colorado$3,175.09$4,100.69$4,629.17$3,664.33
Arkansas$3,306.20$4,284.74$4,946.08$3,909.78
Texas$3,328.16$4,303.39$4,464.00$3,617.80
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A single driving incident can increase your rates by hundreds of dollars annually. A serious offense, like a DUI, may increase your payment by up to one thousand dollars.

While Safeway Insurance does not advertise any safe driving discounts, they do encourage people with poor driving histories to reach out to them for a quote. High-risk drivers with many offenses may get turned away by other leading commercial companies.

If this sounds like something you’ve experienced, a group like Safeway Insurance may be just the right fit.

Safeway Car Insurance Coverages Offered

Safeway Insurance offers very basic auto insurance coverage options. They provide coverage for vehicle repairs, medical coverage, and will help you abide by specific state auto insurance laws.

Take a look at this video explaining basic auto insurance coverage:

On their website, they also say they can cover vehicle thefts, legal actions resulting from an accident, and can provide you with protection if you are ever in a collision with an uninsured driver. We’ve also discussed that Safeway Insurance will provide coverage for drivers with imperfect driving records or no prior experience driving in the United States.

Safeway Insurance may be a good option for high-risk drivers who have trouble receiving coverage from more mainstream companies.

For some drivers, Safeway Insurance may be the best option available. Remember, you must reach out directly to a Safeway Insurance agent to receive a quote.

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What are Safeway Insurance’s bundling options?

Safeway Insurance does not offer any bundling options at this time. Their focus seems to be primarily on very basic auto insurance coverage and coverage for high-risk drivers.

What are discounts offered by Safeway Insurance?

Safeway Insurance does not offer or advertise any discounts or offer any on their website. They claim to be a straightforward, affordable option for basic car insurance needs.

What programs are available from Safeway Insurance?

The only program available through Safeway Insurance is auto insurance policies. They primarily focus on personal policies for individuals or families, not commercial auto insurance used for business purposes.

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Canceling Your Safeway Car Insurance Policy

To cancel your car insurance policy through Safeway Insurance, you must contact your agent directly and they will walk you through the process. Before accepting an offer from Safeway, be sure to ask your agent about their cancellation policy. Check if there is a cancellation fee or any type of refund.

You may also want to ask them when you will able to cancel the policy. It is always better to have this information ahead of time before signing your name to anything.

How to Make a Safeway Car Insurance Claim

On their website, Safeway Insurance provides users with a checklist of what to do if you’ve been in an accident. You must call the company directly to file a claim.

How easy is making a claim?

Making a claim through Safeway Insurance should be as easy as calling their number and providing them with relevant information about your driving incident.

The simple checklist they include on their website is easy to follow and provides clear directions for what to do after you’ve been involved in an accident. That can help takes some of the pressure off of you when involved in such a high-tension situation.

That being said, the website’s claims page seems to be out of date. The page instructs policyholders to choose their nearest local office from a list of agents; unfortunately, there is no such list on the page.

How many premiums are written by Safeway Insurance?

The number of premiums written by an insurance company indicates the level of growth of a company. The more premiums a company has written, the more business they are doing.

Check out Safeway Insurance’s number of written premiums between 2015 to 2018.

Safeway Insurance Premiums Written by Year
YearNumber of Premiums Written
2018$272,778,000
2017$260,234,000
2016$243,397,000
2015$219,461,000
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Safeway Insurance has had a steady growth of written premiums, which is an indicator of success.

What is the loss ratio of Safeway Insurance?

In the insurance world, a loss ratio is the ratio of losses to premiums earned. This video offers a little more information:

In other words, the difference between premiums earned versus claims the company has paid. Typically, anything between 60-70 percent is thought to be the industry standard. Take a look at the loss ratios for Safeway Insurance over the past four years.

Safeway Insurance Loss Ratio by Year
YearLoss Ratio
201866.84%
201776.19%
201678.97%
201570.48%
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If loss ratios are very high, that can be a sign of financial distress for the insurance agency. Safeway Insurance’s loss ratio has stayed in a relatively safe zone, indicating that they are a reliable financial entity.

Design of Safeway Insurance Car Insurance Website/App

Auto insurance companies have started using both websites and phone apps to help make things easier for the consumer. Some companies let you store your insurance information in your app rather than on a physical card.

Applications are also a convenient way to pay your auto insurance bills and track a claim. However, Safeway Insurance does not use a phone app for their services.

They do, however, have a website and many local offices across the twelve states they provide services in.

Website

The Safeway Insurance website looks dated, and it can be difficult to find basic information, like the right claims phone number for your agent. If you choose to use Safeway Insurance, it’s probably a good idea to always keep your insurance card handy.

How easily can you find answers?

Finding answers on the Safeway Insurance web page quickly gets confusing. While their website does translate okay between a desktop computer and a phone, it takes a lot of guessing and clicking to find what you need.

For example, the claims page does not have the actual claims number listed on it. See what we mean in the image below.

Safeway Insurance Website Claim Tips

Clicking on the Accident Tips or Auto FAQs blue buttons just reloads the same screen, still with no number. In order to find the actual number to call to file a claim, you need to select Accident Tips in the website’s upper right toolbar, not the blue-button on the bottom of the claims page.

You can see the toolbar in the next image.

Safeway Insurance Online Claims Page

On the Accident Tips page of the website, there is a toll-free claim phone number listed with no indication that it is specific to any one state. It is not stated what the hours of operation are for this number. See the image below.

Safeway Insurance Website Claims Car Accident Tips

Locating the right page on their website with the appropriate claims number is incredibly difficult. Doing this directly after experiencing an automobile accident would be incredibly frustrating.

Is the design a plus or minus?

Overall, the website is disjointed and confusing. The last thing you want to deal with after a car accident is a messy webpage. A clear, concise claims page that outlines where to direct claims and lists all options would be a good upgrade for this company’s site.

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Pros & Cons

For pros, Safeway Insurance appears to have some decent reviews from BBB and A.M. Best. They also offer coverage for higher-risk drivers who have difficulty receiving quotes from more mainstream companies.

That being said, the cons, unfortunately, seem to outweigh the pros. The website is messy and hard to follow, and you must contact an agent directly to receive any sort of information about rates.

The Bottom Line

Safeway Insurance does not appear to bring in a lot of business through online searches; we found very limited information on a dated and poorly organized website.

Without details on the policies, it is hard to determine what kind of value they offer. With all of the negative reviews from customers about their customer service experiences and various claims complaints, that leaves us recommending that drivers look elsewhere for their auto insurance.

Frequently Asked Questions: Safeway Insurance Review

Now you’re an expert on all there is to know about Safeway Insurance. Refer back to this guide as much as needed while comparison shopping for your best rates. For more information, check out our frequently asked questions below.

How good is Safeway Insurance?

Safeway Insurance claims to sell affordable auto insurance for the entire family. If you have a rocky driving history or no experience driving in the United States, it might be worth reaching out to one of their independent agents for a quote.

Does Safeway Insurance have a grace period?

Safeway Insurance has a small grace period for late payments, however, you may still be required to pay a late fee. Reach out to your independent agent for more details.

What time does Safeway Insurance open?

Safeway Insurance opens at different times depending on your location. Contact your local Safeway Insurance agent for details about their office’s hours of operation.

Does Safeway cover rental cars?

Safeway Insurance does not state that they cover rental cars, however for more detailed information about their specific services, reach out to their independent agent nearest to you.

Starting comparison shopping now by entering your ZIP code into our FREE tool below.

References:

  1. https://www.bbb.org/us/il/westmont/profile/insurance-companies/safeway-insurance-co-0654-9000263
  2. https://www.naic.org/cis_refined_results.htm?TABLEAU=CIS_COMPLAINTS&COCODE=12521&REALM=PROD
Summary
Review Date
Reviewed
Safeway Insurance
Author Rating
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About Eric Stauffer

Author: Eric StaufferI am a former insurance agent and banker turned consumer advocate. My priority is to help educate individuals and families about the different types of insurance they need, and assist them in finding the best place to get it.

40 Comments

  1. Worst place ever along with that Paige Paul attitude is the worst.

    It takes days to get in touch with her.

    Then when you do get in touch with her, she had the nerve to tell me it was ridiculous how many times I called her.

    It took me 3 weeks to get a rental.

    Then she placed my check in the mailbox along with not asking me was it correct

    Reply
  2. The worst insurance I have ever had.

    Reply
  3. Chris Landa (adjuster) and Lisa Madrid (claims handler) do not care about their clients and what they want done.

    They are unprofessional and lack communication skills.

    In the end, I got so fed up with everything that I had to pay for everything out of my own pocket over 2000 dollars. Thanks for nothing.

    Reply
  4. This is some of the worse insurance people I know. I was involved in an accident with one of their insured people && they keep giving me the runaround. It didn’t make sense I had to call corporate to speak to someone to get the situation moving. Ended up having to file it on my insurance and just let them go after them. It doesn’t make sense. The claim adjuster even told me he had 120 more claims to do. I guess mine wasn’t important at all.

    Reply
    • Good Luck – had an accident with one of their clients 2015 – 4 years later I’m going to court to get my deductible and my insurance co is getting their monies back.

      I have no idea why the author would rate this company 3 stars – there are the absolute WORST.

      Their entire being is to insure the uninsurable then refuse to pay

      Reply
  5. My experience is so much like the others above. A Safeway policyholder merged into my vehicle as I was driving in the fast lane on the highway, tried to leave the scene, and once I chased down found out he didn’t have a drivers license or speak English. Well over the last month I’ve tried to go through with a third party claim but the Adjustor NEVER picks up, will only call back days after you leave a voicemail. They won’t work with the auto body shop, paying only 20% of their supplement request and actually issuing hem a check even though the amount was never agreed upon. At that point, I have finally given up and am filing through my own insurance, Geico. I was trying to avoid, because of the possibility they could raise my rates, even on a no-fault claim. Safeway WHY underwrite reckless drivers and then act surprised when they crash into people? I will be filing a complaint with the CO insurance commissioner as did my auto body shop, they shouldn’t be allowed to do business in the state. If you live in Colorado [redacted]. It is wrong what they’re doing to consumers, ESPECIALLY if you didn’t even choose this cut-rate insurance company and still have to deal with them.

    Reply
  6. The rep [Redacted] is the rudest person and refuses to return my call. She is so unprofessional and uneducated that it reflects her true being. I have an ill daughter and need my vehicle. My vehicle was hit on November 5, 2018, and till this day has not been fixed. I was hit on the rim on my 2018 Jeep Cherokee and they want to just repair the rim and are so cheap to replace it. I will pass this over to the BBB.

    Reply
  7. Absolutely the worst company to have insurance with. They refuse to pay claims and are completely rude when you try to talk to them and that’s If you can reach anyone at all. Also if you pay 6 months at a time then they always have a rate change and find a way to weasel more money out of you otherwise they will cancel your policy.
    Absolutely ThE WORST INSURANCE company. Do not I repeat do not waste your time and money with then

    Reply
  8. FOLLOW-UP: I decided to let Statefarm handle my claim and they took it to subrogation. I did this because Safeway would only allow aftermarket parts and I wanted original parts. They sent me a check in my name with a final payment notice on it and it was not near enough to cover the costs of a rental car nor my car repairs. It was well worth having Statefarm handle it. I will be getting my deductible refunded to me. Safeway Insurance appears to be a cut-rate insurance company. I do not know why these cut-rate insurance companies are allowed to do business. My agent was having trouble getting in contact with Safeway. Statefarm took the headache for me. My vehicle was all done in May.

    Reply
  9. Absolutely HORRIBLE! So basically, I have coverage, (had because we aren’t doing business with them anymore) full coverage. Had an accident, they didn’t pay for a rental, the damage is over a THOUSAND dollars, but they gave like a couple hundred! Also when we called to figure out how is this possible and why it took A MONTH to even receive information ( [Redacted]) a man named [Redacted], he refused to give his last name, he also said we were whining, never wanted to help or solve the issue. WORST INSURANCE EVER! WORST CUSTOMER SERVICE EVER!!!!!!

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    • I have been dealing with them for 3 weeks today. One of the worst companies I’ve ever had to deal with. They never answer the phone and they don’t want to pay for my damages. But in the long run, I will be taking them to court

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    • Did they put the check in your name or the auto company name?

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  10. I work for a doctor. One of our patients came in. The patient has “Medpay on her auto accident through Safeway Insurance. The problem is they will not return calls. I called the adjuster 3 different times. When she did not return my call I called her supervisor. When her supervisor did not return my call, I called the supervisors supervisor, then I finally got a return call. However, they then stated that they had spoken with our patient but she had not opened a claim yet ????? What do they think she called for? So I called to let her know this, she called..and called.. and called..no returned calls.. it took her to do the same thing call the supervisors supervisor to get a return call. It should take about 20 minutes to get a claim number..it took over 2 months. I have been doing this for 25 years and this is the worst customer service I have ever dealt with. I would not recommend this Insurance to anyone.

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  11. I was involved in a hit and run accident on March 30th, 2018. My good Samaritan witnesses found the license plate from the vehicle and Golden PD found the moron who left the scene of the accident and supposedly has Safeway insurance. I called my Statefarm agent and told them what happened. Sent the police report to Statefarm and asked them to file a claim for me which they did. Safeway called me and asked me questions about the accident to which I replied, “don’t you have a police report?” His response is that they have requested one. A few days later, I received a questionnaire from Safeway asking me about my accident. All the information they have received verbally from Statefarm and from myself. I responded by calling Statefarm and filing the accident claim through them. They can subrogate with Safeway Insurance. If they do not pay then I will file a complaint with the insurance commission. The car went into the shop yesterday. Thank you Statefarm!

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  12. How is this company still in business? I was involved in an accident with one of their clients and the client never reported it. I call to see what the hold up was and haven’t heard back from them. I don’t have time to play around with them, my insurance will fix my truck and then go after Safeway insurance and their client.

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  13. It is going on 2 months. My truck is totaled by one of there drivers, they will not respond back. I am forced to get a Lawyer. Worst Insurance company EVER… How is this even Legal ??????

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  14. This experience was the WORST. They didn’t pay for the right parts. Wouldn’t put the new parts on my car even though it was their policy holder that hit me. But put Brand new parts on their polivy holders car. They did not ever answer the phone, I would have to leave 5 messages or more to get a call back if I was lucky on the same day. Took a month for them to send someone to look at my car. Would only give me a rental car for two day and to top it off the place they rented the car from don’t even have any cars. So I had no rental car. I believe this place should be SHUT done or TAUGHT TO DO A JOB THE RIGHT WAY. If I would have known it was going to be this much trouble I would of had my insurance pay and sue them for their money back. Then I would of had good parts on my car.

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  15. I was rear-ended by someone with Safeway Insurance. Safeway expected me to put after crash parts on my Toyota Highlander, which I did not. They mailed me a check to cover the after crash parts and not what the estimate was from the repair shop. [Redacted] with Safeway will not return my call so my next step is getting an attorney involved! Do not get Safeway Insurance!!

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    • I was rear ended at a red light by someone with Safeway Insurance. My vehicle was totaled. I signed it over to them. They picked it up from towing company and took it to an auction. A week later I come home to find my vehicle dumped by my mailbox at the end of my driveway, which is about 300 yards from my house. I get a call the next day saying the policy with their client has been voided because it was his nephew driving the vehicle and the client did not report his nephew was staying with him. This insurance company is a scam. The worst part is the guy that hit me was then rear ended by another vehicle, with State Farm. State Farm paid for his new vehicle. Just not fair, the guy with Safeway and the cause of the wreck gets new vehicle and the innocent victim just stopped at a red light gets nothing but a totaled vehicle dumped at mailbox.

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  16. I was involved in an accident involving a Safeway Insurance policyholder. It took them days to reach out to me. When they finally reached out it took another week to finally get the insurance check. So I asked them to compensate me with a rental while my car was getting repairs. The lady said it takes 3 days for repairs….but as expected it took longer so i called for another check for a rental the lady never called back until a week later telling me your car should be done…I’m so tired of dealing with this company the world worst Insurance company…If you reading this and you thinking about getting Safeway don’t do it….it’s not worth your time nor your patiences

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  17. My accident happened a week ago. No one has bothered to contact me about my claim. On the 31st they had a party in which it seemed like the employees were drunk, when getting to the guy over the claim he began talking as if he was on a sex hotline, when I asked who may I be speaking with he apologized and said he thought I was his secretary. Still to this day my truck remains parked, damaged with no explanation on when someone will be out let alone who’s going to pay me for this tow bill and nevertheless who’s fixing my truck. I’ve got to leave and head back to Florida tomorrow leaving my truck in Tennessee again with no answers. I’m ready to say f them and pay out of pocket and with that will come a lawsuit.

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  18. Worst insurance company, they would not cover my vehicle that was totaled by hail damage. I have been paying insurance for about 5 years . Bad, worse company I have ever dealt with. Terrible customer service, Never returned my calls!! The adjuster that looked at my vehicle told my son that it was a total loss, as well did the body shop.

    RUDE RUDE RUDE BAD BAD BAD

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  19. I have this insurance company and I have to say that it has been the worst experience I have ever had. It took two months for them to finally decide to pay on a criminal damage claim on my vehicle. My truck had a bat taken to it, I called the police etc…. this company kept asking me for info then would never call me or answer the numerous calls and voicemails I made to their claims department. They didn’t completely cover the cost of the damage and I had multiple out of pocket charges due to aftermarket equipment and so on. I could not rent a car not knowing if they would cover anything so I was stranded but I couldn’t hardly get ahold of anyone to even know what to do. Please do not use them as you will be very disappointed if something ever happens to your car.

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  20. This is by far the worst insurance company I have ever dealt with. They don’t stand behind their policies and stonewall you at every turn. I was in a collision with one of their customers, and their policy holder was found at fault by the police and ticketed on site for their actions. Safeway is refusing to pay for my repairs! SCAM ARTISTS!

    Reply
    • One of their insured hit me a week ago.. My agent turned in the police report 3 daya later and on the following Monday I called the company and they re refusing to pay for my car because they said the claim was not turned in on a timely matter.. On week .. you’ve got to be kidding me. I don’t know how they can get away with this nonsense… I hope no one else with Safeway hits me, cause I’ll be a dead duck.. thanks alot you rotten no good company!!

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  21. This company is the most awful and dishonest company I’ve ever delt with! Their policy holder Hit me came cross 4 lanes was sighted clear as day wrong.ive been without a vehicle for two weeks.they have yet to reach out to me! They don’t answer there phone I leave voice mail they don’t respond.they are evil crooks!!

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    • I was involved in a hit and run with a vehicle insured by Safeway. An eye witness followed the vehicle home and got the address and tag number. My car was totaled. I have been without a vehicle for 26 days. Safeway does not want to pay for anything because they say the car was stolen and the driver had a revoked drivers license and a prior “leaving the scene of an accident”.

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      • Surely there is a lawyer who would help file a class action suit against this insurance company.

        Reply
  22. I don’t have Safeway Insurance, but the person who made an illegal uturn at an intersection in Mesa, AZ on 8/9/16 does have this company as their insurance. I T-Boned her little white mazda with my full size Nissan Armada. Both cars are totaled. I received a call the very next day from an adjuster but handed me off to someone who handles injuries…. today is the 2nd day. I will post more as the process continues. After reading what goes on with this company, I feel like getting an Attorney. I must say the first person was really nice, but I won’t be dealing with her.

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    • It’s me again from Mesa, AZ – here is what’s happened so far accident was 8/9/16 today is 11/17/16… found out that the policy holder only had up to 10k in property damage, my Armada is worth 20k, they will only cover up to 10k, this is not good… injury is 15k I have $6,150 in med bills, dislocated shoulder, burns from airbags, knee injury, dizziness from time to time from this plus 4 months have passed and now they will be making me a settlement offer for injury in a week or two… my adjuster has been very nice but difficult to get a hold of… I leave messages for her and she returns them within 24 hours. My adjuster has been a good to deal with.. [Redacted] thank you for your help, I’m glad I’m not dealing with what others here have mentioned…. I will post more as time continues

      Reply
      • What was the outcome to your claim? I too am dealing with their claims department due to one of their insured drivers slamming into the back of me pushing me into the car in front of me. They have made a settlement offer that does not even cover my out of pocket expenses and lost wages.

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  23. First time dealing with a car accident. First of all it has been horrible. Second of all the lady I am dealing that works at the insurance place has a horrible attitude. Myself and my friend who was in the accident, have had nothing but stress dealing with [Redacted]. I understand that car accidents are stressful to begin with but having to add more stress with your own insurance is the last thing we need. As soon as this is all over I will never use safeway insurance again. All I needed was a few answers and all I got was a bad attitude from someone who clearly hates her job. I advise nobody to use Safeway insurance.

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  24. DO NOT GO WITH THIS INS CO!!
    Boyfriend has safeway and his car was stolen in July. Took them almost 3 wks to finally complete the claim because their computer system was supposedly down for days and the agent never returned calls. Finally got an answer but only to tell us they won’t cover his car that was stolen, wrecked, and gotten back. They left the totalled car on the street in front of our house leaving us to deal with moving it.
    They said there was a clause in the contract that if there isn’t any signs of forcible entry they don’t have to cover.
    We’ve contacted a lawyer because this just isn’t right. We pay for insurance for a reason!

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  25. This the worst insurance company ever. They do not honor its obligations. They give you the run around and do everything possible to prevent paying claims. They ask for the same information over and over again instead of settling the claim. They do not return phone calls. Do not do business with this company. They are absolutely horrible!!!!

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  26. I don’t like this insurance company at all. Reported incident 3 weeks ago still haven’t gotten my car fixed. The claims rep is never in. When I actually got a chance to talk to her she is giving me the run around as used she doesn’t know what she is doing. Asking question as if I’m not sure or lying. I feel very dishonored as if this company doesn’t respect their customers. I don’t recommend to anyone

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  27. Worst insurance company ever!!! 4 months claim still not resolved!! Won’t return phone calls, get an attorney if dealing with this company!! Safeway insurance is horrible!!

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  28. I would NEVER recommend this insurance to anybody!! Absolutely awful. Took 3 months for them to send me a check for an accident. The lady really played stupid and didn’t know anything to be a representative. Pitiful.

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  29. Very bad customer service on inquiries especially the girl named [Redacted] – very rude

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    • All of them are rude!!! I told them I was tired of bad customer service. They were mad because AAA was giving me a better rate and GOOD discounts and perks. I just wanted to get in my flesh and go off just a few moments ago. And how dare they charge a cancellation fee because someone offers lower and better coverage. Not to mention the local agent in town was rude to the AAA agent because I was switching, then had the audacity to lie like my coverage had lapsed. Well how is that when they just got my money 3 days prior to me getting a 2nd vehicle. I wouldn’t recommend this insurance to any of my haters…sad but true

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  30. This company has the worst customer service ever. I was involved in an accident with a Safeway policyholder and everything from getting the vehicle in the shop to renting a car was a task and a nightmare. The claims representative did not answer his phone or return my calls. After calling for four days I had to delay getting my vehicle fixed by one day because he was the person responsible for reserving a rental car. [Redacted] finally made the reservations, however, he reserved a compact car. I drive a 3 seat SUV (Chevy Trailblazer EXT). In an attempt to rectify this problem I tried to contact him and continued to receive a voicemail until I pressed 0 and spoke with an operator. The operator transferred me to [Redacted]. She was very rude and argumentative and wanted to know what I needed an SUV for. She continued to be uncooperative even when speaking with my husband who advised her that my part-time weekend business requires me to carry tables, mannequins, and other displays to and from home parties. [Redacted] stated she could only upgrade us to a Chevy Cruze which is still not large enough for me host my party this weekend and I was forced to cancel. This company has shown me no compassion for being in an accident at the fault of their client and their rude representative is quite opposite from their website claim of friendly representatives.

    Safeway gets an F. Do not support this company.

    Reply

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