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Safeway Insurance Review

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Eric Stauffer is a former insurance agent and banker turned consumer advocate. His priority is to help educate individuals and families about the different types of insurance they need, and assist them in finding the best...

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UPDATED: Mar 18, 2020

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Safeway Insurance is an Illinois-based regional auto insurance company offering coverage in several states. They are a family owned and operated insurer promising a more personal as well as an affordable approach to car insurance.

About Safeway

Safeway Insurance was founded in 1959 and advertises itself as the largest privately-owned family-run insurance company in the United States. Its founder, William J, Parillo, still acts as President and Chairman for the company, while his brother is a major shareholder.

Safeway’s headquarters is located in Westmont, Illinois, but they have offices located in all of the states where they sell insurance. They operate as a group of companies under the Safeway name to provide coverage in a total of 12 states; those states are Alabama, Arizona, Arkansas, California, Colorado, Georgia, Illinois, Louisiana, Mississippi, New Mexico, Tennessee, and Texas.

The company previously offered home insurance but sold off their property branch, Safeway Property Insurance, in 2015 to Florida Specialty Holdings. The company withdrew from Florida at the same time and now offers no coverage in that state.

Policies are sold through independent agents in all of the states where they are available.

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Safeway Auto Insurance

Safeway does not provide much information on their auto program on the website. They outline the basics of what auto insurance is for and do so in such a way as to give the impression that they write very basic policies without a lot of extras and options.

The site also states that they can often help drivers with a less than the perfect driving record, which indicates that although they are not considered a non-standard insurance company, they do write coverage for drivers that may be considered higher risk.

Auto insurance from this company is advertised as being straightforward and affordable, so we would expect that they have all of the common options – comprehensive coverage, collision coverage, and rental car coverage – in addition to basic liability, but probably do not offer some of the trendier add-ons in the insurance industry.

A list of available discounts for their auto insurance products is no available.

Rates

Safeway operates through independent agents and does not offer any online quoting. They are advertised as a budget insurance company, so we would anticipate that they offer reasonable rates, particularly since their policies are very basic.

That expectation, however, was not borne out by our look at the California Department of Insurance’s premium comparison tool. For our sample driver, Safeway came in among the most expensive – in the top ten most expensive, actually – with a rate that was several thousand dollars higher than the least expensive option. Considering that Safeway specializes in basic policies, we ran another search for a base lability-only policy. Again, Safeway came in among the highest priced and was more than a thousand dollars above the cheapest option listed.

It is possible that this company is a cheaper option in other parts of the country, but it does not perform well in California.

Claims

The Safeway website, which is dated and not particularly informative to begin with, needs an update to the claims page. The page instructs policyholders as to what information they will need to gather in order to file a claim and then instructs them to choose the local office from the list below that information. Unfortunately, there is no such list on the page.

The claims contact phone numbers for each state can be found on the website, but it requires going through the locations section of the website; the information is not directly offered in the claims section. Each state has a toll-free number to report a new claim, but none of the claims lines is 24/7. Each has its own specified business hours of operation.

On the Accident Tips page of the website, there is a toll-free claim phone number listed as well, with no indication that it is specific to any one state. It is not stated whether or not this is a 24/7 number.

Overall, the website’s listing and organization of claims contact information is disjointed and confusing. A clear, concise claims page that outlines where to direct claims and lists all options would be a good upgrade for this company’s site.

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Ratings and Consumer Reviews

Safeway Insurance has an A+ rating with the Better Business Bureau (BBB), with a total of 37 complaints on file in the past three years – not a high number for a company of this size. They have been accredited since 1997. 10 customer reviews have been left on the BBB page, all of which are negative. They cite claims denial and problems with customer service.

There are 248 reviews on Pissed Consumer, with an overall rating of 1.3 stars. There are a lot of complaints about claims services, as well as some less than helpful reviews from people who seem to be attempting to contact the company through the review website.

We were unable to find much else on this company, which adds up to a general lack of information overall.

The Bottom Line

Safeway Insurance does not appear to bring in a lot of business through online searches; we found very limited information on a dated and poorly organized website. Without details on the policies, it is hard to determine what kind of value they offer, but even if the policy is stellar, the sample rate comparison ranks them among the pricier options. Added to a lot of claims complaints, that leaves us recommending that drivers look elsewhere for their auto insurance.

For a list of companies that we recommend, visit our Best Insurance Companies page.

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Review Information

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Safeway Insurance
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31star1star1stargraygray

About Eric Stauffer

Author: Eric StaufferI am a former insurance agent and banker turned consumer advocate. My priority is to help educate individuals and families about the different types of insurance they need, and assist them in finding the best place to get it.

40 Comments

  1. Worst place ever along with that Paige Paul attitude is the worst.

    It takes days to get in touch with her.

    Then when you do get in touch with her, she had the nerve to tell me it was ridiculous how many times I called her.

    It took me 3 weeks to get a rental.

    Then she placed my check in the mailbox along with not asking me was it correct

    Reply
  2. The worst insurance I have ever had.

    Reply
  3. Chris Landa (adjuster) and Lisa Madrid (claims handler) do not care about their clients and what they want done.

    They are unprofessional and lack communication skills.

    In the end, I got so fed up with everything that I had to pay for everything out of my own pocket over 2000 dollars. Thanks for nothing.

    Reply
  4. This is some of the worse insurance people I know. I was involved in an accident with one of their insured people && they keep giving me the runaround. It didn’t make sense I had to call corporate to speak to someone to get the situation moving. Ended up having to file it on my insurance and just let them go after them. It doesn’t make sense. The claim adjuster even told me he had 120 more claims to do. I guess mine wasn’t important at all.

    Reply
    • Good Luck – had an accident with one of their clients 2015 – 4 years later I’m going to court to get my deductible and my insurance co is getting their monies back.

      I have no idea why the author would rate this company 3 stars – there are the absolute WORST.

      Their entire being is to insure the uninsurable then refuse to pay

      Reply
  5. My experience is so much like the others above. A Safeway policyholder merged into my vehicle as I was driving in the fast lane on the highway, tried to leave the scene, and once I chased down found out he didn’t have a drivers license or speak English. Well over the last month I’ve tried to go through with a third party claim but the Adjustor NEVER picks up, will only call back days after you leave a voicemail. They won’t work with the auto body shop, paying only 20% of their supplement request and actually issuing hem a check even though the amount was never agreed upon. At that point, I have finally given up and am filing through my own insurance, Geico. I was trying to avoid, because of the possibility they could raise my rates, even on a no-fault claim. Safeway WHY underwrite reckless drivers and then act surprised when they crash into people? I will be filing a complaint with the CO insurance commissioner as did my auto body shop, they shouldn’t be allowed to do business in the state. If you live in Colorado [redacted]. It is wrong what they’re doing to consumers, ESPECIALLY if you didn’t even choose this cut-rate insurance company and still have to deal with them.

    Reply
  6. The rep [Redacted] is the rudest person and refuses to return my call. She is so unprofessional and uneducated that it reflects her true being. I have an ill daughter and need my vehicle. My vehicle was hit on November 5, 2018, and till this day has not been fixed. I was hit on the rim on my 2018 Jeep Cherokee and they want to just repair the rim and are so cheap to replace it. I will pass this over to the BBB.

    Reply
  7. Absolutely the worst company to have insurance with. They refuse to pay claims and are completely rude when you try to talk to them and that’s If you can reach anyone at all. Also if you pay 6 months at a time then they always have a rate change and find a way to weasel more money out of you otherwise they will cancel your policy.
    Absolutely ThE WORST INSURANCE company. Do not I repeat do not waste your time and money with then

    Reply
  8. FOLLOW-UP: I decided to let Statefarm handle my claim and they took it to subrogation. I did this because Safeway would only allow aftermarket parts and I wanted original parts. They sent me a check in my name with a final payment notice on it and it was not near enough to cover the costs of a rental car nor my car repairs. It was well worth having Statefarm handle it. I will be getting my deductible refunded to me. Safeway Insurance appears to be a cut-rate insurance company. I do not know why these cut-rate insurance companies are allowed to do business. My agent was having trouble getting in contact with Safeway. Statefarm took the headache for me. My vehicle was all done in May.

    Reply
  9. Absolutely HORRIBLE! So basically, I have coverage, (had because we aren’t doing business with them anymore) full coverage. Had an accident, they didn’t pay for a rental, the damage is over a THOUSAND dollars, but they gave like a couple hundred! Also when we called to figure out how is this possible and why it took A MONTH to even receive information ( [Redacted]) a man named [Redacted], he refused to give his last name, he also said we were whining, never wanted to help or solve the issue. WORST INSURANCE EVER! WORST CUSTOMER SERVICE EVER!!!!!!

    Reply
    • I have been dealing with them for 3 weeks today. One of the worst companies I’ve ever had to deal with. They never answer the phone and they don’t want to pay for my damages. But in the long run, I will be taking them to court

      Reply
    • Did they put the check in your name or the auto company name?

      Reply
  10. I work for a doctor. One of our patients came in. The patient has “Medpay on her auto accident through Safeway Insurance. The problem is they will not return calls. I called the adjuster 3 different times. When she did not return my call I called her supervisor. When her supervisor did not return my call, I called the supervisors supervisor, then I finally got a return call. However, they then stated that they had spoken with our patient but she had not opened a claim yet ????? What do they think she called for? So I called to let her know this, she called..and called.. and called..no returned calls.. it took her to do the same thing call the supervisors supervisor to get a return call. It should take about 20 minutes to get a claim number..it took over 2 months. I have been doing this for 25 years and this is the worst customer service I have ever dealt with. I would not recommend this Insurance to anyone.

    Reply
  11. I was involved in a hit and run accident on March 30th, 2018. My good Samaritan witnesses found the license plate from the vehicle and Golden PD found the moron who left the scene of the accident and supposedly has Safeway insurance. I called my Statefarm agent and told them what happened. Sent the police report to Statefarm and asked them to file a claim for me which they did. Safeway called me and asked me questions about the accident to which I replied, “don’t you have a police report?” His response is that they have requested one. A few days later, I received a questionnaire from Safeway asking me about my accident. All the information they have received verbally from Statefarm and from myself. I responded by calling Statefarm and filing the accident claim through them. They can subrogate with Safeway Insurance. If they do not pay then I will file a complaint with the insurance commission. The car went into the shop yesterday. Thank you Statefarm!

    Reply
  12. How is this company still in business? I was involved in an accident with one of their clients and the client never reported it. I call to see what the hold up was and haven’t heard back from them. I don’t have time to play around with them, my insurance will fix my truck and then go after Safeway insurance and their client.

    Reply
  13. It is going on 2 months. My truck is totaled by one of there drivers, they will not respond back. I am forced to get a Lawyer. Worst Insurance company EVER… How is this even Legal ??????

    Reply
  14. This experience was the WORST. They didn’t pay for the right parts. Wouldn’t put the new parts on my car even though it was their policy holder that hit me. But put Brand new parts on their polivy holders car. They did not ever answer the phone, I would have to leave 5 messages or more to get a call back if I was lucky on the same day. Took a month for them to send someone to look at my car. Would only give me a rental car for two day and to top it off the place they rented the car from don’t even have any cars. So I had no rental car. I believe this place should be SHUT done or TAUGHT TO DO A JOB THE RIGHT WAY. If I would have known it was going to be this much trouble I would of had my insurance pay and sue them for their money back. Then I would of had good parts on my car.

    Reply
  15. I was rear-ended by someone with Safeway Insurance. Safeway expected me to put after crash parts on my Toyota Highlander, which I did not. They mailed me a check to cover the after crash parts and not what the estimate was from the repair shop. [Redacted] with Safeway will not return my call so my next step is getting an attorney involved! Do not get Safeway Insurance!!

    Reply
    • I was rear ended at a red light by someone with Safeway Insurance. My vehicle was totaled. I signed it over to them. They picked it up from towing company and took it to an auction. A week later I come home to find my vehicle dumped by my mailbox at the end of my driveway, which is about 300 yards from my house. I get a call the next day saying the policy with their client has been voided because it was his nephew driving the vehicle and the client did not report his nephew was staying with him. This insurance company is a scam. The worst part is the guy that hit me was then rear ended by another vehicle, with State Farm. State Farm paid for his new vehicle. Just not fair, the guy with Safeway and the cause of the wreck gets new vehicle and the innocent victim just stopped at a red light gets nothing but a totaled vehicle dumped at mailbox.

      Reply
  16. I was involved in an accident involving a Safeway Insurance policyholder. It took them days to reach out to me. When they finally reached out it took another week to finally get the insurance check. So I asked them to compensate me with a rental while my car was getting repairs. The lady said it takes 3 days for repairs….but as expected it took longer so i called for another check for a rental the lady never called back until a week later telling me your car should be done…I’m so tired of dealing with this company the world worst Insurance company…If you reading this and you thinking about getting Safeway don’t do it….it’s not worth your time nor your patiences

    Reply
  17. My accident happened a week ago. No one has bothered to contact me about my claim. On the 31st they had a party in which it seemed like the employees were drunk, when getting to the guy over the claim he began talking as if he was on a sex hotline, when I asked who may I be speaking with he apologized and said he thought I was his secretary. Still to this day my truck remains parked, damaged with no explanation on when someone will be out let alone who’s going to pay me for this tow bill and nevertheless who’s fixing my truck. I’ve got to leave and head back to Florida tomorrow leaving my truck in Tennessee again with no answers. I’m ready to say f them and pay out of pocket and with that will come a lawsuit.

    Reply
  18. Worst insurance company, they would not cover my vehicle that was totaled by hail damage. I have been paying insurance for about 5 years . Bad, worse company I have ever dealt with. Terrible customer service, Never returned my calls!! The adjuster that looked at my vehicle told my son that it was a total loss, as well did the body shop.

    RUDE RUDE RUDE BAD BAD BAD

    Reply
  19. I have this insurance company and I have to say that it has been the worst experience I have ever had. It took two months for them to finally decide to pay on a criminal damage claim on my vehicle. My truck had a bat taken to it, I called the police etc…. this company kept asking me for info then would never call me or answer the numerous calls and voicemails I made to their claims department. They didn’t completely cover the cost of the damage and I had multiple out of pocket charges due to aftermarket equipment and so on. I could not rent a car not knowing if they would cover anything so I was stranded but I couldn’t hardly get ahold of anyone to even know what to do. Please do not use them as you will be very disappointed if something ever happens to your car.

    Reply
  20. This is by far the worst insurance company I have ever dealt with. They don’t stand behind their policies and stonewall you at every turn. I was in a collision with one of their customers, and their policy holder was found at fault by the police and ticketed on site for their actions. Safeway is refusing to pay for my repairs! SCAM ARTISTS!

    Reply
    • One of their insured hit me a week ago.. My agent turned in the police report 3 daya later and on the following Monday I called the company and they re refusing to pay for my car because they said the claim was not turned in on a timely matter.. On week .. you’ve got to be kidding me. I don’t know how they can get away with this nonsense… I hope no one else with Safeway hits me, cause I’ll be a dead duck.. thanks alot you rotten no good company!!

      Reply
  21. This company is the most awful and dishonest company I’ve ever delt with! Their policy holder Hit me came cross 4 lanes was sighted clear as day wrong.ive been without a vehicle for two weeks.they have yet to reach out to me! They don’t answer there phone I leave voice mail they don’t respond.they are evil crooks!!

    Reply
    • I was involved in a hit and run with a vehicle insured by Safeway. An eye witness followed the vehicle home and got the address and tag number. My car was totaled. I have been without a vehicle for 26 days. Safeway does not want to pay for anything because they say the car was stolen and the driver had a revoked drivers license and a prior “leaving the scene of an accident”.

      Reply
      • Surely there is a lawyer who would help file a class action suit against this insurance company.

        Reply
  22. I don’t have Safeway Insurance, but the person who made an illegal uturn at an intersection in Mesa, AZ on 8/9/16 does have this company as their insurance. I T-Boned her little white mazda with my full size Nissan Armada. Both cars are totaled. I received a call the very next day from an adjuster but handed me off to someone who handles injuries…. today is the 2nd day. I will post more as the process continues. After reading what goes on with this company, I feel like getting an Attorney. I must say the first person was really nice, but I won’t be dealing with her.

    Reply
    • It’s me again from Mesa, AZ – here is what’s happened so far accident was 8/9/16 today is 11/17/16… found out that the policy holder only had up to 10k in property damage, my Armada is worth 20k, they will only cover up to 10k, this is not good… injury is 15k I have $6,150 in med bills, dislocated shoulder, burns from airbags, knee injury, dizziness from time to time from this plus 4 months have passed and now they will be making me a settlement offer for injury in a week or two… my adjuster has been very nice but difficult to get a hold of… I leave messages for her and she returns them within 24 hours. My adjuster has been a good to deal with.. [Redacted] thank you for your help, I’m glad I’m not dealing with what others here have mentioned…. I will post more as time continues

      Reply
      • What was the outcome to your claim? I too am dealing with their claims department due to one of their insured drivers slamming into the back of me pushing me into the car in front of me. They have made a settlement offer that does not even cover my out of pocket expenses and lost wages.

        Reply
  23. First time dealing with a car accident. First of all it has been horrible. Second of all the lady I am dealing that works at the insurance place has a horrible attitude. Myself and my friend who was in the accident, have had nothing but stress dealing with [Redacted]. I understand that car accidents are stressful to begin with but having to add more stress with your own insurance is the last thing we need. As soon as this is all over I will never use safeway insurance again. All I needed was a few answers and all I got was a bad attitude from someone who clearly hates her job. I advise nobody to use Safeway insurance.

    Reply
  24. DO NOT GO WITH THIS INS CO!!
    Boyfriend has safeway and his car was stolen in July. Took them almost 3 wks to finally complete the claim because their computer system was supposedly down for days and the agent never returned calls. Finally got an answer but only to tell us they won’t cover his car that was stolen, wrecked, and gotten back. They left the totalled car on the street in front of our house leaving us to deal with moving it.
    They said there was a clause in the contract that if there isn’t any signs of forcible entry they don’t have to cover.
    We’ve contacted a lawyer because this just isn’t right. We pay for insurance for a reason!

    Reply
  25. This the worst insurance company ever. They do not honor its obligations. They give you the run around and do everything possible to prevent paying claims. They ask for the same information over and over again instead of settling the claim. They do not return phone calls. Do not do business with this company. They are absolutely horrible!!!!

    Reply
  26. I don’t like this insurance company at all. Reported incident 3 weeks ago still haven’t gotten my car fixed. The claims rep is never in. When I actually got a chance to talk to her she is giving me the run around as used she doesn’t know what she is doing. Asking question as if I’m not sure or lying. I feel very dishonored as if this company doesn’t respect their customers. I don’t recommend to anyone

    Reply
  27. Worst insurance company ever!!! 4 months claim still not resolved!! Won’t return phone calls, get an attorney if dealing with this company!! Safeway insurance is horrible!!

    Reply
  28. I would NEVER recommend this insurance to anybody!! Absolutely awful. Took 3 months for them to send me a check for an accident. The lady really played stupid and didn’t know anything to be a representative. Pitiful.

    Reply
  29. Very bad customer service on inquiries especially the girl named [Redacted] – very rude

    Reply
    • All of them are rude!!! I told them I was tired of bad customer service. They were mad because AAA was giving me a better rate and GOOD discounts and perks. I just wanted to get in my flesh and go off just a few moments ago. And how dare they charge a cancellation fee because someone offers lower and better coverage. Not to mention the local agent in town was rude to the AAA agent because I was switching, then had the audacity to lie like my coverage had lapsed. Well how is that when they just got my money 3 days prior to me getting a 2nd vehicle. I wouldn’t recommend this insurance to any of my haters…sad but true

      Reply
  30. This company has the worst customer service ever. I was involved in an accident with a Safeway policyholder and everything from getting the vehicle in the shop to renting a car was a task and a nightmare. The claims representative did not answer his phone or return my calls. After calling for four days I had to delay getting my vehicle fixed by one day because he was the person responsible for reserving a rental car. [Redacted] finally made the reservations, however, he reserved a compact car. I drive a 3 seat SUV (Chevy Trailblazer EXT). In an attempt to rectify this problem I tried to contact him and continued to receive a voicemail until I pressed 0 and spoke with an operator. The operator transferred me to [Redacted]. She was very rude and argumentative and wanted to know what I needed an SUV for. She continued to be uncooperative even when speaking with my husband who advised her that my part-time weekend business requires me to carry tables, mannequins, and other displays to and from home parties. [Redacted] stated she could only upgrade us to a Chevy Cruze which is still not large enough for me host my party this weekend and I was forced to cancel. This company has shown me no compassion for being in an accident at the fault of their client and their rude representative is quite opposite from their website claim of friendly representatives.

    Safeway gets an F. Do not support this company.

    Reply

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