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Haulers Insurance Company Review & Complaints: Personal & Commercial Auto Insurance

Haulers Insurance Company both personal and commercial Haulers auto insurance policies. Our Haulers insurance review finds no online option for Haulers insurance quotes, but the Haulers insurance page on the Better Business Bureau website shows an A+ Haulers insurance rating and accredited status since 2007.

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Eric Stauffer is a former insurance agent and banker turned consumer advocate. His priority is to help educate individuals and families about the different types of insurance they need, and assist them in finding the best...

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UPDATED: Sep 22, 2020

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Tennessee-based Hauler’s Insurance Company, Inc. (HICI) specializes in personal and commercial auto insurance. They sell their products through agents across seven mostly Southern states.

About Haulers Insurance

HICI was founded in 1986 and has its headquarters in Columbia, TN. In 2008 the company was acquired by Shelter Insurance Group, and now operates as a subsidiary. Hauler’s products are available in Tennessee, Georgia, Alabama, Indiana, Missouri, South Carolina, and Virginia.

Products are sold only through local independent agents, with 700 agents offering Hauler’s products in the seven states where they are licensed. The company’s business is clearly very agent-oriented, with a very basic and dated website that provides little to no information about the company or its products.

HICI sells only auto insurance, and no other products are mentioned on the website.

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HICH Auto Insurance

As previously mentioned, HICI has a very bare-bones website. The website does not offer information about their auto insurance products or coverage at all.

The only information given is that both personal and commercial auto is offered. Visitors to the website can use an agent locator in order to contact someone for information on products. It is very clear from the website setup that HICI does not see much of its business come in via online searches.

Rates

Not at all surprising given the lack of any product information is the lack of online quoting. Customers will need to contact a local agent in order to obtain rate quotes.

Small companies operating through local agents rarely compete with the rates of major direct buy companies like Geico; instead, they often rely on reputation and customer service to provide value to customers.

Claims

There is a toll-free claim reporting line listed on the Haulers website, however, there is not an indication as to whether or not it is staffed 24/7. A separate toll-free line is also offered for claims questions, as well as yet another customer service line that is listed as having business hours, which seems to indicate that the reporting line may be open 24 hours – we are unable to confirm that, however.

The website does not offer an online claim reporting option, but there is an area for customers to log into their accounts. It is possible that some claims services are offered to customers once they have logged in.

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Ratings and Consumer Reviews

Haulers Insurance has an A+ rating with the Better Business Bureau (BBB) at the time of this review, and it has been accredited since 2007. We found a total of nine complaints on file in the past three years, which is low for a reasonably sized regional company. Two complaints were closed in the past 12 months.

We found eight reviews on Google for the company, with an overall rating of 2.8 stars. The negative claims cite difficulty contacting the company and claims issues. Of the positive reviews, one is from an employee and the others do not provide any solid information.

The Bottom Line

Overall, there is not enough information available in regards to HICI to form a clear opinion. This company may appeal to those who prefer to work with an agent and like a smaller, regional insurance company. It is clear from the limitations of the company website that this is the way they prefer to bring in business as well, which might make them a good match for the right customer.

For a list of companies that we recommend, visit our Best Insurance Companies page.

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Review Information

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Haulers Insurance Company
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About Eric Stauffer

Author: Eric StaufferI am a former insurance agent and banker turned consumer advocate. My priority is to help educate individuals and families about the different types of insurance they need, and assist them in finding the best place to get it.

3 Comments

  1. Please beware of an insurance company called HICI (Haulers Insurance Company inc.) I got bit!
    I had set up a payment to go out the 7th and something happened with their computer and it didn’t take the debit payment, so my bank sent a check. BUT THEY DIDN’T SEE IT AS THEIR FAULT! So I got charged a $15.00 late fee. I called them and they wouldn’t even acknowledge it was their fault. My insurance lady here in Alabama called them and they still didn’t see it as their error! So bless her heart instead of arguing with them SHE PAID THE FEE! PLEASE BEWARE OF THEM THEY ARE NOT CONCERNED FOR YOU!! ?

    Reply
  2. I have had full coverage through haulers since Jan 2017 for my new car but since last Friday with the bad weather, I slid into my own drive into my other truck, the assigned adjuster refuses to answer the phone, return messages, not a [redacted] thing!! They also don’t work weekends. So tomorrow will be a week with 2 damaged cars and no returned messages???!!!???

    Reply
    • I also made a claim. Someone broke into my shop and it’s been about 5 mths ago and they keep giving me the runaround. Most of the time they won’t answer the phone. I’ve been waiting on a check for a while now. I will not renew my contract when it’s up.

      Reply

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