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SafePoint Insurance Review

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UPDATED: Mar 18, 2020

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Florida-based Safepoint Insurance specializes in homeowner’s insurance for coastal states. They are a young company offering coverage in four states with coastline on the Atlantic and the Gulf of Mexico.

About Safepoint

Safepoint became one of the newest home insurance companies in the Florida market in 2013 and saw quick growth from a large group of policies they took over from Citizens Insurance, which divested a large number of policies during the same time period to other insurers through a takeout process. The improvements in the Florida homeowner’s market meant more homes qualified at companies other than Citizens, which was created to assist those homeowners struggling to find coverage.

Safepoint expanded following growth in Florida and now offers insurance in Louisiana, Texas, and New Jersey. They advertise themselves as a company with a special understanding of the needs of coastal states. They have also added commercial insurance to their product lineup; currently, that is the only line of business sold in New Jersey.

Policies are sold through independent agents in all four states, and the company’s headquarters is located in Tampa Bay, Florida.

Safepoint Products

Safepoint writes home insurance as well as business insurance in three states and only business insurance in New Jersey. Coverage may vary from state to state and each state has its own product information page; we used the Florida product listing for the purpose of this review.

Home Insurance

Safepoint writes several types of home insurance and provides only a basic overview of each on the website.

Homeowners insurance is available for owner-occupied homes and is a package policy covering the dwelling, personal property, and liability, along with other coverage either standard or as an endorsement.

Dwelling Fire coverage can be purchased to cover owner-occupied homes in limited cases but is aimed mainly at rental properties and seasonal homes.

Also available are condo insurance and renter’s insurance, each providing coverage specific to that type of home.

Any of the home policy types can be enhanced with equipment breakdown coverage and identity theft endorsements.

Commercial

Safepoint offers business insurance packages for a variety of different business classes.

The Main Street Business program covers a long list of small businesses including office and retail. The package covers business property, equipment breakdown, loss of income, and includes coverage for wind damage in all areas.

Other classes of commercial insurance include:

  • Houses of Worship
  • Mini Warehouse
  • Office Buildings
  • Shopping Center
  • Warehouses

Equipment Breakdown coverage can also be added to any of the commercial insurance products.

Rates

Safepoint quotes are only available through agents, and much of the website reads as though it is aimed more at getting new agents than new customers.

There is an agent search on the site that will direct visitors to their nearest local agent to obtain a quote.

Safepoint is not among the insurance companies for which the Florida Department of Insurance provides sample rates, so we were unable to get numbers there, either.

Claims

Customers can report a claim either online or by calling a toll-free number which is available 24 hours a day, seven days a week.

The website has a basic overview of the claims process for customers. There is also an approved contractor database on the site that is searchable by location. Customers can select from this list or choose their own contractor for repairs.

To follow up on the status of a claim, policyholders can call the same claims line or use an email address provided on the site.

Ratings and Consumer Reviews

Safepoint has an A+ rating with the Better Business Bureau (BBB), with only 15 complaints on file in the past three years. Five reviews have been left on the BBB file, for a one-star rating. Most of the complaints are in regards to claims issues.

The most recent complaint data from the Florida Office of Insurance Regulation shows a complaint ratio of 1:1784 for the third quarter of 2018, which is, again, the most recent data available. The site also offers two companies of similar market share for comparison; Safepoint has a higher complaint volume than either of the comparable companies.

This is still a fairly new company, so it is not surprising that there is not a lot of information on their reputation out there.

The Bottom Line

Safepoint has been growing rapidly since its inception and may have some growing pains that are leading to complaints. While the volume may be on the high side, we did not see anything of major concern. There is not a lot of detail on their policies, and we are not able to get rate information, which makes it hard to form a solid opinion; they may be a good choice for those in the Citizens Takeout process or those having trouble finding coverage in coastal areas.

For a list of companies that we recommend, visit our Best Insurance Companies page.

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Review Information

Summary
Review Date
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SafePoint Insurance
Author Rating
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About Eric Stauffer

Author: Eric StaufferI am a former insurance agent and banker turned consumer advocate. My priority is to help educate individuals and families about the different types of insurance they need, and assist them in finding the best place to get it.

43 Comments

  1. Do Not use Safepoint, we are going on over 1 1/2 years and they still have not paid for some damages we received from Hurricane IRMA… The trama we are living is 100 times worse the Storm Safepoint is horrible.

    Reply
  2. Safe point insurance has a bad rap because of the way they do business. It took over a year for them to pay me for damages due to hurricane Irma. However, I wasted no time to contact my public adjuster, who contacted their attorney and even though it took over a year to be compensated for the damages to my properties. I was happy with the end result. It’s simple, DO NOT fight with them by yourself you will be offered a penny on the dime for damages. Call an Adjuster to help you out, if you need one I can pass on the name of my adjuster to you. Be smart, don’t get mad, get what you deserve. That’s what we pay for when we signed up with an insurance company.

    Reply
    • I have Safepoint Insurance and would like to have your adjuster’s name in case I need it if you would.

      Thank you,
      Geradine Wilner

      Reply
    • Please email me info on your Public Adjuster.

      Thanks in advance,

      Tracy P

      Reply
  3. You folks all sound a lot like me. However, I am on my 12th employee at SafePoint. I have filed a complaint with the state of Florida and this morning a representative stated that perhaps I may need to hire an attorney. Sheesh, you folks are right. This company is a big scam.

    Any help would be appreciated.

    Joe F.

    [redacted]

    Reply
    • Save yourself a huge headache and do not use this insurance company. Awful. Ignored my calls regarding my claim until I got several supervisors involved and now is saying there are multiple claims on one loss (so they can get multiple deductibles). Telling me some of the loss not covered etc. It has been almost 2 months and still nothing in writing. Meanwhile, my unit is damaged and unoccupied.

      Reply
  4. After dealing with SafePoint for about eight months, I would strongly suggest hiring an independent adjuster. I have been very pleased with the guy I hired because I simply couldn’t navigate all the obstacles that SafePoint put in front of me. SafePoint wanted to pay me less than 20 cents on the dollar which was unacceptable. I have heard horror story after horror story regarding SafePoint so now I have a true professional working for me instead of SafePoint.

    Reply
    • Buyer Beware: if you choose Safepoint Insurance for your homeowner’s policy, be prepared to hire a law firm or a Public Adjuster to handle any claim you may have. They are a complete scam. I’m in that process right now. Consider yourself warned.

      Reply
  5. I have cancelled my home insurance and I put it in writing.
    My Son had called them, and as I had paid $900.00 He was told that I would get a refund. I’m still waiting. It’s been almost a month.

    Reply
  6. Mary, we would appreciate talking to you about your experience working with an adjuster. We live in the same area as you and are dealing with the same issue/same insurance co. My telephone number is [redacted]

    Reply
    • Tammy, your phone number has been removed from your comment. Perhaps Eric Stauffer can share your email with me.

      Reply
      • I recently filed a complaint with the State of Florida regarding SafePoint. Not only did the state do nothing but I believe they are complicit. I wish I knew a sharp attorney who does pro-bono work. This is really sad.

        Reply
        • Gavin, don’t hire an attorney. Hire an independent adjuster who will charge you 10% of your settlement. SafePoint has recently come back to my adjuster with an offer and, although we both rejected it, they now know that I am serious about my claim and the money they owe to settle that claim. SafePoint is a horrible company that will drag their feet hoping that you just give up and walk away.

          Reply
  7. We are experiencing the same issues as others on this thread regarding receiving the run-around about our claim. SafePoint has reassigned our claim three times, and each time the newly assigned examiner needed to be brought up to speed. In addition, they tell us their inspector made miscalculations and therefore more time is needed to review the claim. This company is employing stall tactics. They return our calls and pick up the phone; however, nothing gets done. As soon as the examiner sends the final paperwork to their superiors for final approval he/she is replaced with a new one and the process repeats. We have filed a complaint with Florida Department of Financial Services (www.MyFloridaCFO.com/Division/Consumers). The website states the ins co must reply to its inquiry within 20 days, and Florida Dept requests 10 additional days to complete its review. We have been working on this claim for four months.

    Reply
    • Clarification: we submitted a complaint to Florida Dept of Financial Services March 7th. The website advises it takes 30 days to investigate complaints so we anticipate hearing back from them by April 7th. Of course we hope SafePoint responds to our claim prior to this.

      Reply
      • Tammy, please consider hiring an independent adjuster who will fight for you and isn’t affiliated with ANY insurance company. That is the what I did since I was ignored by SafePoint and working with them is a horror story. I wonder if they will survive this mess. At least with an independent adjuster, you will get good advice even if SafePoint goes belly up.

        Reply
    • Let’s hope the state doesn’t drop the ball, but with a state attorney like [Redacted] maybe they’re in on the scam.

      Reply
  8. Horrible claims turnaround time!! Apparently, my insurance adjuster has been changed more than twice. I was even told that a few have walked off the job, which speaks volumes about this company. It’s is now March 14th, and we filed a claim immediately after hurricane Irma and have not received any form of payment from Safepoint. We have only received lots of running around. I will continue to call and leave voice messages until I can actually get a response from someone.

    Reply
  9. Horrible claims turnaround time!! Apparently, my insurance adjuster has been changed more than twice. I was even told that a few have walked off the job, which speaks volumes about this company. It’s is now March 14th, and we filed a claim immediately after hurricane Irma and have not received any form of payment from Safepoint. We have only received lots of running around. GET IT TOGETHER SAFEPOINT!!

    Reply
  10. They have the worst customer service, it’s been 2 months and 2 adjusters later. Still no response! I pay over $3500.00 per year for insurance on my rental property there in Florida. They have no problem accepting the money for the insurance every year. I’ve never filed a claim. No response, no return calls or text, no update on their website except claim amount paid $0.

    Reply
    • I too have SafePoint. My insurance agent recommended them in the spring of 2017. Unfortunately, my condo on Marco Island was destroyed by Hurricane Irma in September and so far I have only received a check for $10,000. Windows and sliders were blown out and it looks as if a bomb went off. Water damage was extensive. My policy covered $2000 for loss of use, $10,000 for contents and $50,000 for carpet, tile, paint, cabinets, etc, yet their adjuster said that most of the damage wasn’t their responsibility. I do have a $500 deductible. After getting the runaround for months, I hired an independent adjuster, [Redacted], to represent me. SafePoint, without a doubt, is the most horrific company I have ever dealt with in my life. I suspect they are in trouble financially and that is just one reason they are blowing people off. Don’t let them off the hook. Get someone to represent you who has your back. Yes, you will have to pay them but at least they know the ropes. Good luck!

      Reply
  11. Our Hurricane claim was sent in the day after Hurricane Irma hit us. It is now January and absolutely nothing was done. We still have a blue tarp over our home. We have called several times and NOBODY is willing to help. The lady handling the case is extremely rude and actually laughed at us over the phone.

    Reply
    • Claudia, we are facing the same issue, and it appears we are 2 of hundreds if not thousands of fraud victims. They never even send an adjuster to our house and now their website is closed, and they are no longer responding to phone calls. My insurance agent is [Redacted] Insurance. I will repost after consulting an attorney. Also, please report them to the BBB.

      Reply
  12. Thank you to all who have posted your horrific experience with this company. I just received a letter from Citizen’s Depopulation Unit and will now be making [redacted] sure I stay on with Citizen’s for now. Now then, for those of you still getting the screws put to you, I strongly suggest hiring an independent adjuster and NOT an attorney for the simple reason I know they WILL get you your money and will only take 10% versus what an attorney will probably cost you, that’s a bargain. I speak not as a promotional shill but as someone who has friends who were getting screwed until they heard about and hired their own independent adjuster. Happy New Year.

    Reply
    • Thank you. WILL BE GETTING A PA MONDAY

      Reply
  13. Safepoint did the same game with me. I have 120,000 in damage from the hurricane and their offer was $2500 and the adjuster couldn’t hold back his laughter they enjoy putting people through distress. They are not a real insurance company I don’t think they have the money

    Reply
    • Oh yes they did the same thing to me

      Reply
  14. Horrific insurance company. Impossible to get ahold of. Our claim got bounced around to 4 different agents. It’s been 4 months since the hurricane hit and we still have not received any money. I am absolutely sick to my stomach. Do not go with this insurance company.

    Reply
    • Feel your pain – dealing with same situation. Finally got it to go to “review” and examiner went over what was being submitted, which I thought was more than fair. Next day got a voice mail that the claim was reassigned. 10 days later the claim was adjusted down to $41 over my deductible – a decrease of $38,000. This was my first claim in over 20 years of home ownership. They now sent a restoration expert out to review the damage as well as an engineer and asked me what I would accept as reasonable if we forgo mediation…..unbelievably bad experience. STAY AWAY!!

      Reply
    • Same here 4 different desk examiner, getting a attorney mondsy

      Reply
    • This is a deliberate tactic of switching adjusters just as the review is too be completed. There should be some investigative journalism done on this company. It is horrible the way they are treating their customers and yes I don’t think they have the money. Paul

      Reply
  15. SafePoint home Insurance company took 90 days to send a check after begging them for it. The check was written to wrong name, then it took them another 3 weeks to issue another check, again by calling and begging each day. The tracking number they gave us for the last, supposedly corrected check, is not even in USPS data. This is what we are dealing after we paid this people. So they have their annual payment and this is how they are treating us. Don’t ever buy home insurance from these people!

    Reply
  16. Safepoint is. “DENY” Company. They are not legitimate. They denied my valid claim.
    Their behavior is very criminal-like. They told lies and slandered all the professionals I hired. They made up several things that they said I stated which were absurd. I have never experienced such fraud coming from a company.

    Reply
  17. Scammers. Said they were willing to insure me and agent encouraged change. They promptly began to harrass me about my roof and burglar bars. Had to have licensed roofer come out to deny their false claims that shingles were lifting and curling. The burglar bars are in compliance with city, county, state and fire marshall codes yet they want a quick release installed on every window in the house. Unnecessary and wasteful. Should never have said they were willing to insure me. Over sixteen years with NO problems and then came SafePoint. Beware!!!!!!!!!

    Reply
  18. Safepojnt has been a pleasure to deal with from the time I signed on to the completion of my claim. They paid quickly and without questioning. Highly recommend this company.

    Reply
  19. This is the worst insurance company I have ever delt with! Our policy was sold to them by citizens.
    We pay for replacement cost insurance and they are giving us 60 cents on the dollar! They have had our paid in full receipt from the roofing company since 12/12 and still have not sent us the depreciation check promised once the work was done. They have done everything they can to avoid payment!! These people are dishonest and incompetent!
    I am working with a woman named [Redacted] who is supposed to be the mediator and she has admitted to not even reading our emails. We have extensive damage to our home from hurricane Matthew and this is so aggravating. They are making such a difficult situation worse!
    DO NOT USE THIS INSURANCE COMPANY!!!!

    Reply
  20. Should be labeled a scamming company. Fax machine does not work. No live person to answer phone. You are supposed to leave a message, but the message board is full so that is impossible. I chose to opt-out of their assumption of my policy and faxed the form (fax number no longer works). They assumed anyway.

    Reply
  21. I have been very happy with SafePoint. Much better than Citizens.

    Reply
  22. similar problem here. We canceled our Safepoint ins homeowners policy due to taking in access $450 out of our escrow account without our permission or agreement to do so. We were not informed they were adding an “additional” premium to our policy…we did not request the additional premium….the premium was not on our policy we signed and agreed to….Safepoint..simply took it upon themselves to add the premium policy….increasing the amount due at renewal…then taking the funds from our escrow without our permission…when we confronted them..they refused to refund…after a battle of about a month the refunded us roughly $200 of the $450+ they stole from us….we have yet to receive back anymore of the monies….then at the next renewal…we sent in paperwork to our agent…to cancel Safepoint and renew with citizens….safepoint still took out the monies to renew our policy with them…and our bank 5/3 paid them AND our new policy holder Citizens….NOW BOTH companies have taken out monies to renew our ins…..It has been over a month….and Safepoint has yet to return our $1800 they took out of our bank account…without our permission…..and we are having trouble renewing now with citizens…they say they do not want to cover us??? We smell a rat!! A big one…..forcing homeowners in Florida to the overpriced…and underprotected policies from Safepoint. They stole our money without our permission! They raised our rates over $850 for the year without any claims being made….without any changes to us or our home. How is this legal!?? I though this was a free country ? Doesn’t feel like it to us. Our money was stolen…our rights violated…how is this legal?? How can they steal and lie …we would be arrested for these crimes….why are they not held to the same standards and laws?

    Reply
    • They did the same thing to us too. Do you want to sue them together?

      Reply
      • Not sure we could collect from them but interested if you have details on how to do this

        Reply
  23. SafePoint fails so far to return my customer premium when its overpriced premium caused my decision to cancel. I fear SafePoint is going under and I will never receive back my almost $10,000 premium. In league with this company in possibly stealing from the public are Chase Home Finance and State Farm Insurance; the first pulls money from your bank account without express customer permission for the purpose of increasing escrow holdings, and the second assigns the highest premium company to customers to increase their own income. I’m on the march to discover if, in fact, one, two, or all three entities are,the thieves I suspect they may be. SafePoint has shown itself to be one, most assuredly, as far as I’m concerned.

    Reply
    • Thank you for your comment. Safe Point is trying to acquire our wind policy from Citizens, agent told us NOT TO go for it. You confirmed.

      Reply

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