State Auto Insurance Review & Complaints (2023)

Despite the name, State Auto Insurance offers more than just coverage for cars. This longstanding insurance carrier offers a range of basic personal insurance products as well as insurance coverage for businesses of all sizes. All with the goal of providing good service at reasonable rates.

For customers looking at multiple factors when it comes to choosing an insurance company, we’ll cover what State Auto offers, reviews, and their claim process.

What is State Auto?

State Automobile Mutual Insurance Company was founded in 1921 in Columbus, Ohio, meaning that they have about a century of insurance industry experience behind them. The company’s goal was to offer more affordable auto insurance coverage with better overall service. In the 1930s, the company expanded to serve more states and offer more products, adding homeowners policies and general liability. Fire and marine were added in in the 1950s, along with acquiring additional companies.

In addition to the Columbus headquarters, State Auto has regional offices in Nashville, TN, Indianapolis, IN, Austin, TX, and Baltimore, MD. This insurance provider offers coverage in 33 states through an independent agent network.

Today, State Auto offers home, auto, marine, farm, business insurance, as well as a few specialty policies through subsidiaries and insurance agents.

What types of insurance products are offered?

State Auto’s product lineup covers most of the basics in addition to a few specialty areas and multi-policy options.

Auto Insurance

The auto insurance policy is the product that started the company and remains a part of their name, making it their flagship product even though they’re so much more than an auto insurance provider these days.

State Auto offers customized auto insurance policies through their CustomFit program, which allows customers to select the coverage that best meets their needs. In addition to the standard policy options of liability, collision, and comprehensive, they offer a variety of additional options that can be added:

• Replacement cost coverage
• Free glass repair
• Towing and labor

They also offer the AutoXtended package, which includes the following optional coverage:

• Rental car coverage
• Pet medical
• Locksmith services
• Emergency transportation and travel expenses
• Disability wage loss
• Death indemnity

State Auto has a variety of discounts available to help bring down your auto insurance rate, including a substantial auto/home bundling discount for homeowners and their Prime of Life program, which offers additional discounts for drivers over 45 who also have a homeowner’s policy with State Auto. The Prime of Life program adds the AutoXtended coverage at no charge.

Home Insurance

State Auto writes homeowners insurance policies for both detached single-family residences and condos. Coverage includes basic structure, personal property, and liability. All with additional features and options.

Homeowners has three separate package endorsement options: Securguard, Defender, and Estate. Each of these has additional limits and coverage to increase protection.

Similar to the auto program, there is a HomeXtended package that provides additional coverage above what your insurance policy does, including:

• Increased coverage for identity fraud
• Computer and coverage for personal use business equipment
• Volunteer liability
• Rented golf cart
• False alarm and fire extinguisher recharge/replace
• Cell phone and GPS coverage
• Mortgage extra expense

Also as with the auto policy, this package is added for free with the Prime of Life program, giving you access to more insurance discounts.

Farm Insurance

State Auto offers Farm Owners Insurance that offers dwelling coverage options, farm personal property, livestock, farm buildings, and more to help farmers cover the cost of property damage.

What additional products can you choose from?

Inland Marine/Boat

Policies are available to cover a variety of personal property items as well as watercraft either by endorsement on a homeowner’s policy or as a standalone.

Inland Marine policies can cover items like furs, jewelry, musical instruments, and a variety of other high-value items.

Pleasure Craft policies cover boats of all sizes, from sailboats to yachts.

Business

State Auto writes business insurance for businesses of all sizes, from large to small. Coverage options include:

• Property
• Liability
• Data compromise
• Fleet safety
• Vehicles
• Umbrella/excess liability
• Worker’s compensation
• Employment practices liability
• Business practices
• Risk control

Are State Auto rates competitive?

State Auto insurance is sold exclusively through agents, and as a result, there is no online quoting and no easy way to obtain rates for a price comparison. The sale of policies through agents means commissions, something that usually equates to higher insurance premium costs.

State Auto is unlikely to compete price-wise with large companies in the insurance industry, however, may have rates competitive with other regional insurers.

What’s the insurer’s financial strength rating?

Rating Company	Grade	Financial Outlook
AM Best	A-	Stable
Fitch	N/A	N/A
S&P	N/A	N/A

State Auto Insurance Claims Process

Ease of Filing a Claim (Online, Over the Phone, Mobile Apps)

State Auto Insurance offers two convenient methods for policyholders to file a claim. Customers can choose to file a claim online through the company’s website, or they can opt for the traditional method of filing a claim over the phone.

Additionally, State Auto provides the option to initiate the claims process through direct messaging on Twitter, demonstrating a commitment to embracing digital channels for customer convenience.

Average Claim Processing Time

State Auto Insurance strives to provide efficient claim processing for its policyholders. While specific processing times can vary depending on the nature and complexity of the claim, the company’s online claims service promises a prompt response.

Policyholders can expect a call from a claims associate within the next business day after initiating a claim online, ensuring that the process gets underway swiftly.

Customer Feedback on Claim Resolutions and Payouts

State Auto Insurance has received generally positive feedback regarding its claim resolutions and payouts. The company’s accreditation by the Better Business Bureau (BBB) since 1941, along with an A+ rating, reflects its commitment to fair and satisfactory claim resolutions.

While there have been some customer service complaints, they are relatively low in number, particularly considering the company’s size and reach. Overall, State Auto appears to handle claims effectively and efficiently.

State Auto Insurance Digital and Technological Features

Mobile App Features and Functionality

State Auto Insurance offers a mobile app that enhances policyholder convenience. While the specific features and functionality of the app may vary, policyholders can typically access their insurance information, view policy documents, make payments, and even file claims directly from their mobile devices. The mobile app is designed to provide on-the-go access to essential insurance services.

Online Account Management Capabilities

Policyholders with State Auto Insurance can enjoy robust online account management capabilities. These features typically include the ability to review policy details, update personal information, make payments, and view billing history. The online account portal ensures that policyholders have easy and secure access to their insurance-related information whenever they need it.

Digital Tools and Resources

In addition to the mobile app and online account portal, State Auto Insurance offers various digital tools and resources to assist policyholders. These may include educational resources on insurance topics, coverage calculators, and informative articles. State Auto’s commitment to providing digital tools helps policyholders make informed decisions and better understand their insurance coverage.

What’s the bottom line?

State Auto has a solid auto insurance program and offers some specific programs and discounts for drivers and homeowners over 45, which will make it an appealing choice for that market. Although online quoting is not available, there are other online services that keep the company up to date on expected technology.

There are no red flags in the reviews, and if they offer reasonable rates – which can’t be determined online – then they are likely to be a strong competitor for other regional insurers, particularly in the 45+ age group. They also offer an ideal complement of insurance types, for people looking to bundle multiple policies with a single company.