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Go Auto Insurance Review & Complaints: Auto Insurance

Go Auto Insurance offers low-cost car insurance for drivers in Nevada and Louisiana. The Go Auto Insurance rating with the BBB is an A+, but Go Auto Insurance reviews from customers are minimal. Go Auto Insurance rates are low thanks to a direct buy approach.

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Eric Stauffer is a former insurance agent and banker turned consumer advocate. His priority is to help educate individuals and families about the different types of insurance they need, and assist them in finding the best...

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UPDATED: Sep 24, 2020

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Proudly offering low-cost car insurance for Nevada and Louisiana residents, Go Auto Insurance tries to keep its rates low. Although there are not many Go Auto Insurance reviews, one can find the Go Auto Insurance rating of an A+ at the BBB. Continue to read more about Go Auto Insurance rates and their direct buy method.

Go Auto Insurance is an auto-only insurance company operating in two states. They promise low-cost car insurance  (not Go Auto renters insurance) through a direct buy service with non-commissioned agents.

Whether you want to find out how to get Go Auto Insurance quotes or see how Go Auto Insurance rates stack up, we can help. We’ve put together this Go Auto Insurance review to answer your questions, including, “Is Go Auto a good insurance company?”

Ready to compare rates before you read more about Go Auto Insurance? Enter your ZIP code above right now for free car insurance quotes.

About Go Auto Insurance

Go Auto operates in two states, Louisiana (see Go Auto Insurance Central LA) and Nevada (Go Auto Insurance Reno), with their headquarters located in the former. Founded in 2009, they are a newcomer to the insurance industry with just over ten years in business.

Go Auto, not Stop and Go Auto Insurance, advertises as a low-cost insurance company and aims to accomplish this by using a direct buy system combined with local offices. Their agents are advertised as being non-commission, which generally means lower costs; the overhead of operating offices, however, adds some costs compared to a centralized system like Geico. This is an unusual approach for a smaller company operating in only two states, but it allows consumers a choice outside of the giants without the added cost of agent commissions.

Go Auto is not listed as a non-standard insurer, although the way they present themselves tends to give that impression. Like most insurance companies, drivers with a clean record will see the best rates, but this company may offer some leeway for those with a problematic record.

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Go Auto Insurance Policies

The Go Auto website spends a lot of time talking about their low-cost Go Auto insurance coverage, but it does not offer information regarding this coverage. The website does not offer a page dedicated to the actual insurance program (or Go Auto insurance cancellation policy).

Go Auto’s website does state that they keep rates low by skipping expensive add-ons; this indicates that we can expect just the basics from this company. That means liability insurance starting at the state minimums, and a few basic options, which will include comprehensive coverage and collision coverage to meet loan requirements. We are unable to tell whether or not they offer common options like rental reimbursement car insurance or towing.

Go Auto Insurance Rates

Go Auto does offer online quoting. Local offices are also available over the phone or in person in order to get a quote. The online system allows quotes to be saved and retrieved. The Go Auto Insurance phone number is (225) 926-7000.

Since Go Auto only operates in two states, neither of which is our usual sample state, we were unable to compare their rates. We would expect them to be lower than those offered by agent-driven companies, but we would be surprised if they were able to beat the rates of the major direct-buy insurers – at least for drivers with a clean record.

Go Auto Insurance Claims

Go Auto offers an online car insurance claims form where a claim can be submitted at any time. We were unable to find further information regarding claims on the company’s website. There does not seem to be a phone number listed, which is strange as most companies offer a 24-hour toll-free claims phone number, and the site is lacking information on the overall claims process. It is possible that a phone number is provided to the insured when a policy is purchased, but as we see in the next section, that does not appear to be the case.

Claims can likely be filed by contacting the local office in your area as well, but the site does not say that specifically.

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Go Auto Insurance Ratings and Consumer GoAuto Insurance Reviews

Go Auto has an A+ rating with the Better Business Bureau (BBB), though they are not currently accredited. There have been three Go Auto complaints filed in the past three years. One of those was closed in the past 12 months.

Pissed Consumer has 71 reviews of this company with an overall rating of 1.8. A look through the reviews results in a bit of confusion; many of them do not make a lot of sense or are not very helpful in nature. There are a large number of complaints about the website not functioning properly, and difficulty in speaking to an actual person. This relates to our previous note regarding the lack of any sort of central toll-free number, which we expect most insurance companies to offer. It appears that Go Auto expects policyholders to use the website for most purposes, but the company fails to provide a solid online experience.

There is only one review on Yelp, a negative comment regarding the cost of the policy.

Go Auto Insurance: The Bottom Line

When a company advertises low-cost insurance, it is always good to remember the old “you get what you pay for” adage; it appears to apply here. Even if Go Auto’s rates are good, there appears to be a lack of support for policyholders (see also their Go Auto grace period). The direct buy approach does not work well without a system for handling customer needs efficiently and Go Auto appears to fail on that front. Most people seeking a good direct buy experience are likely to do better with one of the larger companies whose centralized customer service is readily available.

Now that you’ve read our Go Insurance review and determined whether or not affordable Go Auto Insurance is right for you, it’s time to save on car insurance. Enter your ZIP code below right now to see rates from multiple companies.

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References:

    1. https://www.bbb.org/us/la/baton-rouge/profile/auto-insurance/go-auto-insurance-0835-90013305
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About Eric Stauffer

Author: Eric StaufferI am a former insurance agent and banker turned consumer advocate. My priority is to help educate individuals and families about the different types of insurance they need, and assist them in finding the best place to get it.

28 Comments

  1. I have been a policyholder with Go auto for close to two years now.

    They don’t mail you a renew notice half of the time,=.

    They’ve tried to raise my rate several times claiming that I’ve made late payments even though my bank statement states otherwise.

    there is NO roadside assistance available, the office on DI and Decatur in Las Vegas is a f@*&%^$ joke.

    I’ve called the head office in Louisiana and they are no help what’s so ever!

    I’m dropping this company and looking for a new one.

    Reply
  2. I think it’s really funny that a insurance company for autos has a commercial on tv pumping gas and gets asked a question he of all people pulls out a cell phone right at the pump and starts pulling up information risky

    Reply
  3. My son and I were involved in a car accident on the day we had to put our little 11-year-old nephew to rest (April 20/2019) as I was trying to get into my son’s car another vehicle backed up without paying attention to what’s behind her.

    I screamed n yelled for her to stop because she was smashing me.

    Another lady who was in the car with her let her knew that she hit somebody.

    Meanwhile I’m standing there praying she don’t move any further or I can possibly end up smashed to death.

    But me and my son end up with the same adjuster who only recently started returning my calls after me leaving several messages to her n others they directed me too.

    They was very very rude towards me if I’m not mistaken I don’t remember which one of the men I spoke to tried accusing me of fraud.

    Telling me I was not in the vehicle without even questioning my son or either of the passengers in the other vehicle that was there with us trying to start our other car.

    I fussed I went off on them letting them know they are some rude low down people to try talk to me like I’m stupid and accuse me of Fraud.

    They told my son to take pictures of his vehicle n email them to him🤔 and I felt that was their job.

    Sent my son an $810 estimate which I knew the paint alone was going to be more than that.

    I made him go get an estimate for his car himself to be done right he did then my son emailed it to her n they did something to block him from going back in to view the estimate and I told him to take his car to be fixed properly and I called them went off on them letting them know my son may be 26 and don’t know but he does have parents.

    Then even after he sent her the email she sent him an $810 check.

    The accident happened on April 20th and my first time speaking with MY Adjuster was about 2 weeks ago.

    Only because I called and left a complaint with her supervisor.i have a bruise on my tissues in my stomach from the trauma from the carsmashing me.

    First one guy says to send him the bill. $3570 or something like that so the hospital faxed it to them themselves, then after no call or anything in weeks I called back they said they never got the fax, then again I left another message and Jennifer finally calls me back and says I need the medical records.

    I go immediately to the hospital and go email her the medical records from a local go Auto days pass no call from her.

    I waited finally call back and said we are waiting on the video🤔🤔they had been waiting on the video since the accident happened.

    one of them told me they requested it and the 911 call my son made to the cops that night and the video from the business.

    I asked the business and the police department Both says HoAuto never requested anything.

    They tried to take advantage of my son even tried to question my son about my pain and lied and said my son never mentioned me.

    Never once asked my son or either person in either of the vehicles what car I was riding in that night.

    I rode to the funeral with my son and back home with my son.

    He asked who all was in the vehicle I said going to the funeral me josh n my baby but we dropped my baby off to her other granny as we left from Bastrop.

    I’m still in pain I told them this nobody never not once seemed to be concerned about my pain.

    I told them I needed to start chiropractor treatment and he said I can go but they not paying anything and I told him they will.

    These are the tidiest schemes out, uncaring bunch of people I have ever met! They are so rude and disrespectful until it’s sad I could have been killed.

    And all they worry about is not paying. The men only call back wen I call and leave a voicemail fussing about their treatment to me.

    About a week ago I spent time on the phone with a lovely guy who felt my pain. I cried so hard just thinking about all the disrespect I have gotten back from these people.

    I felt like someone had ripped a hole in my heart. He sat there never once hung up and he apologized for the way they acted towards me.

    All because they don’t want to pay. Now my niece n some more children were involved in a terrible accident recently the car hit a light pole with kids inside.

    Car was totaled. We end up with the same adjuster and she calls her to tell her we will pay you $1000 for your baby and her medical bills.

    I advise anybody to not use go Auto. When a persons life could have been lost they could have at least ACT as if they cared even if they didn’t.

    I feel descriminated again, disrespected and they made me feel as if I was nothing.

    Why did it take her from April to about a week ago for her to return one simple call? But constantly called my son.

    She knew he was young but he not stupid. I had to keep calling for them to get on top of fixing my son’s vehicle.

    And now I’m still waiting to try to solve this without getting a lawyer. These people need to do better.

    And I wanna thank the guy that sat on that phone and comfort me as if I was apart of his family.

    My blood pressure goes up worse than it already is every time I spoke to one of those rude uncaring men.

    And they never even said a simple I’m sorry after I got so upset and started yelling at them accusing me of freaking fraud after what I had already been through with burying out lovely baby.

    Who deserves that type of treatment. And claimed my son never mentioned me, oh yes he did even when he sat on site the same night as we waited for a real cop to come he filed his claim online.

    Then on top of that these people trying to fight us after she hit us.

    I pissed all over myself I already had to piss and when she smashed me I did just that so I’m out here trying to make sure nobody fights because the girl that hit us calling me n my son bitches and everything else.

    N I’m all over the place soak and in pain. I even sent him a picture of my Wet clothing.

    I was so embarrassed. And now I’m more depressed than I already was.

    This company needs to do better or people need to find them a new insurance company because who does the things I have seen this company do to me and tried to do to my son wen all he wanted was his car fixed.

    It’s sad.

    Reply
  4. Someone did a hit and run on my car which I pay full coverage for every month I walk the neighborhood looking for footage of the accident to help this report but no one didn’t want to get involved someone came out to estimate the damages never opened to door to fully examine the door

    I then received a call from the insurance adjuster who ask me did I have a shop in mind I stated at the time I did not

    few days later I spoke to this some lady who has a very nasty attitude when I ask what was the damage estimate for my car which she never told me from the start

    she then sent me a nasty text message about putting my claim on hold if I have find a shop soon so I went to a shop to get an estimate the owner of the shop spoke to the insurance adjuster and she became very aggressive and was very unprofessional then hung the phone up in his face

    I called her supervisor and I’m waiting on a call back I’ve been with this company for years but after this I don’t want to be a customer of no company that doesn’t value their customers

    if you don’t have to deal with this insurance company please don’t and I will tell my family and friends to find a new insurance company also cause this isn’t the first problem we’ve had with this same lady

    I never have any problems when I visit an office or talk to someone over the phone everyone else is very professional and very nice

    Reply
  5. I just called to cancel them, I was on hold for 20 min. I told him I got insurance last night with another company and he said ok, HAVE A NICE DAY. HE DIDN’T EVEN BOTHER TO ASK ME WHY. OBVIOUSLY, THEY’RE NOT PAID TO CARE.

    Reply
  6. This is the worst insurance company ever. They charge you more and more money for nothing in return..they took more than 100% of what you can really pay with other companies, you have to pay a big down payment every 6 months and more every month..and they took themselves for the cheapest car insurance..totally false information, even if you are with them for a years. They have the worst customer service too (Metairie La). Never ever give them a dollar again. Don’t spend your time and your money with them. Impossible to recommend this company to anyone.

    Reply
    • Go auto has terrible service, very rude adjuster who ignores our phone call and lies about sending information so we can get into another vehicle.

      I advise everyone not to choose them especially if you are involved in a vehicle accident.

      The Baton Rouge location plays cat and mouse games it’s been a month since our vehicle was totaled and still no help from go auto

      Reply
  7. Please be mindful before choosing this insurance company. I know auto insurance can be expensive but selecting Go Auto for cheaper insurance is not is not a good idea. My accident happened on June 11, 2018, It is now June the 25th and I’m still waiting on someone to contact me from the total lost department. My claims adjuster told me on June 19 my car was totaled and some from the total lost department would be calling me in 24hrs. I called the customer service today to get a status on my claim and rep told me my claim wasn’t transferred to the total loss department and to send in a copy of the police report to speed things up. No one called me to tell me to send a copy of the police report, I could have sent that in last week. Go Auto has terrible customer service and you have to call them to get updates on your claim which is ridiculous!!! I should have just paid the extra money to stay with State Farm. I wish I would have read the reviews before switching to this company.

    Reply
  8. I dealt with these people a few years ago and love to bash them every chance I get. My wife was hit by one of their customers (he was liable). Went to a body shop and sent them estimates. They quickly wrote us a check for 2/3 of the cost of repair (I still have it). When we tried to get them to make it right they simply didn’t answer phone calls. I’m sure they’re trained to do this because they’re excellent at it. Bottom line, I had to turn this disaster over to USAA and they fixed it immediately. Every time I see that little squirrel that does their ads it burns me up.

    Reply
    • I have a similar problem they said I was going to get a check for a little over $3200 and I got a check in the mail for $2700

      What should I do?

      Reply
      • I would’ve got a lawyer. I’m waiting on someone to get to me about my vehicle it’s a total loss.

        It has been a week today; I’m calling no answer no lady at her desk or nutty. Something isn’t right with them.

        I’m giving them til late today and tomorrow morning then I’m going to find me a lawyer.

        Reply
  9. One of their clients hit my car pushing it into another car parked next to me in the parking lot where I live. After hitting my car it was deflected into the shrubs all the way across the lot. She told the police that she had myopathy and couldn’t tell what pedal her foot was on. Every time I talk to these people they have another excuse as to why they aren’t taking care of it. I’m without a vehicle, my husband is extremely ill and my health is not good either. My sister has had to do everything for us. They keep saying they will make a decision on a rental and get back to me. I’m calling the Nevada Insurance Commision tomorrow and file a complaint. These people are the worse insurance company I have ever dealt with.

    Reply
  10. I have paid for my insurance a total of 3 times within 15 days. I’ve paid my last payment on January 4th, my renewal on January 14th and now my first payment is due on January 22nd. Almost a total of $550. This is a shame for these people to do this. I’m contacting the BBB. They need to be stopped.

    Reply
    • They haven’t been accredited by the BBB for the 10 years they’ve been operating

      Reply
  11. Terrible insurance company I would not recommend this company to my worst enemies its that bad. Terrible agents

    Reply
    • I agree! Horrible customer service, or should I say none. I understand receiving good customer service is becoming a thing of the past but common sense should dictate how to treat people. Or has common sense become a thing of the past as well?

      Reply
  12. I was hit from behind by their insured and since then I have been treated with the highest level of disrespect by their insurance adjusters. I wish that nobody ever has to deal with the disgusting, filthy, disturbing, argumentative, low grade, unclassy, unethical, and immoral behavior I had to deal with ever in the the entirety of anyone’s remaining life on Earth.

    Reply
    • So was I. At a stop light. Went to the hospital right after as I had a bloody nose from faceplanting into the steering wheel. Hired a personal injury attorney next day. Go Auto tried to say the person driving the vehicle was an “excluded member on the policy” and they werent liable. Then they were a disaster trying to get an adjuster and some direction of where and how to get my car fixed, which took two months. Then they sent the check for Collision repair payment to the wrong address. And I had to wait for them to send out a new one. They never told me I could use my own mechanic, just gave me a list of their approved ones. They paid for a week of car rental but NOT THE INSURANCE TO DRIVE THE CAR. So I had to come out of pocket to essentially split the bill with them. They are a nightmare to get on the phone as many have said and one time the claims adjuster sounded drunk on the phone. My lawyer has been frustrated by them as well since they don’t respond professionally or in a timely manner.

      Reply
      • Not to mention they will drop you on your first accident no matter how minor.

        Reply
  13. My car is not repaired yet nor have I been contacted about it, I last spoke with adjust, [Redacted], whom I asked to have his manager [Redacted] get back to me but he was too busy telling me that air bag problem wasn’t caused from the wreck but I took my car their bc it was my claim from start, then they saw that I had replaced them both last year n he still try to deny my claim, my car has been in the shop since April 27 n still is bc even after I offered to use my warranty on the part n they pay labor,( bc I was n am still ready to get my car), it’s still keeps lowing but they started painting on the repair n stop without my knowledge, no calls from anyone. Go Auto shouldn’t change such low price if they not prepared to afford the damages of their drivers, I’m still waiting on my car n a call

    Reply
  14. Their customer service is horrible. Doesn’t communicate with you at all! Try calling and leaving voice mail and still doesn’t get a call back. I had to deal with two guys from go auto company. It’s a lot of he says type of thing. They will not own up to their mistake and are very rude. I wish a go auto client will never hit me again. If I have to deal with them, I would probably go through my own insurance. They need to get their things together. But I guess you pay for what you get! And which is NOTHING! Horrible service and would not recommend them to anyone! Please stay away!

    Reply
    • U are SOOOO correct

      Reply
  15. Very hard to get in touch with.
    Dont return phone calls sometimes.
    Don’t reply emails often.
    Feels like I’m unimportant to them every time we communicate.
    Very little information or suggestions.
    Prices are okay but lack the customer service standard that Go Auto has in its other departments.
    Rate your brokers like your salespeople!

    Reply
  16. I’m paying for roadside assistance and can’t get anyone on the phone after 5 had to leave my car cause I couldn’t get in touch with an agent. Where is the 1800 number to call for help after hours.. then they don’t open till 10 today. Wonder if I chose the right insurance company. So annoyed ?

    Reply
  17. I hope if I get into an accident they answer the phone fast , because their customer service is horrible . I’ve been on hold for 30 minutes and I’m still on hold. I’m going back to USSA. They never have anyone to answer the phones and the service at the agency is just as bad.

    Reply
    • They won’t n they don’t want to pay for all the damages

      Reply
  18. Quoted online $163 down $165 per month had to call in with quote number to purchase policy. Needless to say she repeated everything back it all was the same she advised it was $254 down $366 a month. Perfect driving record and good credit. She said that’s why it’s best to call in instead of getting a quote online. I told her no it’s poor business to offer a quote for one price and double it when someone calls to buy it. Did not purchase told her I don’t do business with liars.

    Reply
  19. Worst auto insurance ever. Go Auto client at fault, he received three violations. Ran stop sign and hit me on my motorcycle. Still fighting with them for repairs to my bike. Think I’ll just call an attorney.

    Reply

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