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Progressive Insurance & Complaints: Auto Insurance

Progressive insurance has average rates of $327.95/mo, but the rate can vary based on factors like driving record, credit history, coverage level, and more. Progressive is also known to offer a variety of discounts that can be availed by all kinds of motorists.

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Eric Stauffer is a former insurance agent and banker turned consumer advocate. His priority is to help educate individuals and families about the different types of insurance they need, and assist them in finding the best...

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UPDATED: Sep 14, 2020

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Progressive Insurance
Financial Strength

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Key InfoProvider Specifics
Year Founded1937
Current ExecutivesCEO: Tricia Griffith
CMO: Jeff Charney
Numbers of Employees30,000
Total Sales
Total Assets (2018)
$32 billion
$46.575 billion
HQ Address6300 Wilson Mills Road, Mayfield Village, OH 44143
Phone Number(800) 776-4737
Company Website
Direct Premiums Written (2017)$27 billion
Loss Ratio64.49%
Best ForCar Insurance
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Think of any type of vehicle – boats, RVs, motorcycles, travel trailer, commercial vehicles – and Progressive would most probably offer insurance coverage for that. Progressive is one of the largest auto insurance companies in America, though the provider does offer home & property insurance and other lines of insurance as well.

Progressive was founded in 1937 but don’t let yourself into believing that their ways are old – they were the pioneers of drive-in claims offices and redefined the insurance shopping experience.

If you want to buy a policy from Progressive, you can do so by phone, online, or through insurance agents and they claim to offer you a quote in just six minutes.

Progressive also offers a range of discounts for safe driving, good grades, making full payments in advance, electronic payments, etc. On that note, their famous Snapshot program – which is basically pay-as-you-drive – rewards drivers for being safe on the road.

In this insurance company guide, we will cover everything from rates to the ease of filing a claim at Progressive.

Ratings Agency

What factors influence you to buy car insurance coverage? Premium rates, maybe?

As most consumers compare insurance companies on the basis of quotes being offered, the financial strength of insurers is almost always ignored in the purchasing decision.

Checking the financial ratings of your insurance company would help you to know how well placed the insurer is in meeting its long-term insurance obligations.

To make it easier for consumers, independent financial rating agencies regularly assess the financial statements of insurance carriers for long-term business viability and utilize their in-house scale to assign a rating.

For Progressive, we would look at the ratings assigned by three noteworthy agencies i.e. A.M.Best, Moody’s, and Standard and Poor’s.

It’s important to check the ratings from multiple agencies as the criteria and scale vary widely.

– A.M.Best Ratings

A.M. Best reports the financial strength of insurance companies across the world with ratings issued to more than 3,500 companies in over 90 countries. For more than 100 years, A.M.Best has been the trusted source for ratings amongst consumers.

What’s the rating scale of A.M.Best?

Let’s look at what ratings are assigned to insurers and what those ratings mean.

A++ and A+ Assigned to companies with a superior ability to meet their future insurance obligations

A and A-  Assigned to companies with an excellent ability to meet their future insurance obligations.

B++ and B+ Assigned to companies with a good ability to meet their future insurance obligations.

Any rating below B+ (from B to D) means that the insurance company has a fair to poor ability in meeting its contractual obligations. If you plan to buy from an insurer with a rating below B+, you should be prepared for the worst in future.

In 2018, A.M.Best assigned a Financial Strength Rating (FSR) of “A+” to the Progressive Group which means that the insurer has a superior ability to meet its future obligations.

– Moody’s Ratings

Moody’s Corporation is a leading business and financial services company with an exclusive focus on credit ratings through its subsidiary, Moody’s Investor Services.

The rating agent focuses on both short-term and long-term ability of companies to meet their financial obligations. For the purpose of this guide, we would look at the rating scale of their long-term obligations only.

Aaa: Assigned to companies which are of the highest quality where the risk involved in minimum

Aa: Assigned to companies which are considered high-quality with a low-level of credit risk

A: Assigned to companies which are upper-medium-grade with a low-level of credit risk

Baa: Assigned to companies of the medium-grade with a moderate level of credit risk

Ratings beyond Baa (from Ba to C) mean that there’s a high level of credit risk involved. Usually, you should stay away from companies which are assigned Caa, Ca, or C as these companies are either in default or are very close to a default.

Please note that Moody’s assigns numerical modifiers (1, 2, & 3) to all the rating classifications to indicate the ranking for the generic categories, wherein 1 is the highest.

Progressive was assigned a rating of “A2” by Moody’s indicating a strong ability to meet its contractual obligations

– Standard and Poor’s

Better known as S&P, Standard and Poor’s is a well-known index provider which also offers credit rating for investments, companies, and countries.

For your understanding, we would explain the long-term credit rating scale of S&P.

AAA: Assigned to companies whose capacity to meet its financial obligations is extremely strong

AA: Assigned to companies whose capacity to meet its financial obligations is very strong

A: Assigned to companies whose capacity to meet its financial obligations is strong, however, it’s more prone to be affected by changes in the economic environment than the higher ratings

BBB: Assigned to companies who have an adequate capacity to meet its obligations

BB, B, CCC, CC, and C: These ratings signify that the obligations might be subject to significant speculations if the economic condition changes drastically, and the level of protection is quite low

S&P assigned a rating of “A” to the Progressive Corporation which means a stable credit outlook.

– J.D. Power

Financial ratings are vital to know if your insurance provider possesses the ability to settle your claims when required, but how do they actually serve customers when they are involved in an accident?

An insurer might have the financial strength to pay claims, but what leads to high customer satisfaction is their promptness in claims settlement after an accident is reported.

Is there a way to know whether customers are satisfied with Progressive?

To start with, there’s the word-of-mouth way through which you can ask your colleagues or friends for their experience with Progressive. If you want more detailed research that’s backed by facts, you should review the surveys conducted by J.D.Power.

J.D. Power’s annual U.S. Auto Claims Satisfaction Study analyses satisfaction amongst consumers on multiple factors which includes Overall Satisfaction, First Notice of Loss, Estimation Process, Repair Process, Rental Experience, Claims Servicing, and Settlement.

For all these above-mentioned factors, Progressive was rated about average by customers during the survey. On the 1,000 point scale, Progressive scored 849.

J.D.Power Overall Index for Auto Claims

– Better Business Bureau 

Registered as a non-profit organization, Better Business Bureau (BBB) aims to promote ethical business practices and enhance trust in the marketplace. BBB uses a specific criteria to rate businesses on their performance and reliability.

To rate these businesses, BBB assigns ratings in the range of A+ (highest) to F (lowest). Some companies are also assigned a No Rating (NR) because of lack of information or a pending review.

Unlike other ratings agencies, BBB focuses on consumer complaint data to rate a business because of which they use factors like complaint volume, unanswered complaints, unresolved complaints, and delayed complaint resolution to calculate their rating.

BBB rated Progressive an A- for its failure to respond to two consumer complaints.

– Consumer Reports

Another famous nonprofit entity that helps consumers make an informed decision, Consumer Reports, conducts surveys to understand the satisfaction level of consumers with the claims process of different providers.

During the Consumer Reports’ 2017 Winter Survey, around 23,609 respondents were asked questions regarding their satisfaction level on several factors including – ease of reaching an agent, simplicity of the process, promptness of response, damage amount, and much more.

Progressive scored an 84 out of the 100-point scale which indicates that consumers were highly satisfied with their claims process. For each of those factors, consumers rated Progressive ‘very good’.

– Consumer Affairs

If you need any help with your buying decisions, Consumer Affairs would provide you well-researched guides. This web-based service publishes verified reviews and expert resources so that consumers can make an informed choice.

As per the positive reviews of Progressive, customers are satisfied with their fast claims settlement process and continue renewing their policy because of the low rates.

The reviews also indicate that Progressive offers varied types of discount, some of which are, discounts for students, good drivers, and automatic electronic payments.

Since their website shows verified reviews, it could be really helpful for consumers to know what to expect from an insurer and what can be problematic for them.

For instance, Progressive doesn’t offer discounts in all states, so you must check with them before buying a policy else you might end up paying a higher rate.

Problems aside, Progressive is associated with some of these benefits:

  • Offers discounts to almost all drivers
  • Outstanding customer service team
  • Fast claims settlement process
  • Provides add-ons like gap insurance and roadside assistance

– History – Progressive Corporation

Progressive was conceptualized from the small village of Mayfield in Ohio by a group of young lawyers who saw a profitable business in the auto insurance industry.

Over 50 years back, Progressive introduced monthly installments for payment of premiums to reduce the burden of consumers that comes with full payment.

Over the years, Progressive has invested a lot of effort in improving its claims process.

  • Progressive was the first insurer to introduce a drive-in service where motorists could come for a claim estimate during the 1940s.
  • They were also the first ones to bring a 24/7 claims service to help consumers report accidents at any time in 1990.
  • Four years later, the auto insurer added the Immediate Response® Vehicle which took claims expert to wherever the customers needed them.
  • They also have a concierge level service for claims available to personal auto insurance consumers and small businesses.

With such a deep level of focus in improving the claims service, Progressive really stands out in the auto insurance industry amongst consumers.

Even after all these years in the insurance business, they still specialize in auto insurance majorly and were successful in adding a personal touch to insurance by introducing their Flo ad campaign in 2008.

Here’s a look at one of their ad commercials that helped consumers relate to insurance products.

In the year 1987, Progressive was listed on the New York Stock Exchange and trades under the PGR symbol. Today, the auto insurer is etched in the minds of consumers.

– Market Share

In the auto insurance landscape, Progressive is a huge name. Let’s look at its market share now.

YearDirect Premiums WrittenLoss RatioMarket ShareCumulative Market Share
2015$21 billion61.39%3.59%32.59%
2016$23 billion65.87%3.88%29.40%
2017$27 billion64.49%4.31%30.43%
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The market share of Progressive has increased over the three year period from 2015 to 2017, as reported by the National Association of Insurance Commissioners.

In 2015, Progressive was the sixth largest auto insurance provider in America, while in 2016 and 2017, it jumped up to the fifth rank.

Progressive’ market share of 4.31 percent might seem meager, however, the largest insurance company, State Farm, holds 10 percent of the market.

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How can you buy car insurance from Progressive?

You can get a quote from Progressive either online, by phone, or from an independent insurance agent. The insurance agent network of Progressive includes more than 38,000 agents and brokers.

The auto insurer gained a lot of fame when it introduced the Name Your Price tool to get an online quote. The tool allows motorists to feed the price they are willing to pay for coverage and calculates their quote accordingly.

Though motorists can name their price, the tool usually reduces coverage and increases deductibles to match the price. At times, you might get a quote within your budget through discounts that’s applied throughout the process.

– Commercials

Usually, buying insurance isn’t as fun as other shopping experiences. Because let’s face the truth – insurance is a service that may or may not reap any benefits for you in the future, unless you get involved in an accident.

By understanding this mindset of consumers, Progressive ideated the superstore concept for insurance solutions in its ads wherein it boxed auto, home, and other coverages to show neat shelves that people can buy from.

Progressive’s brand icon – Flo – is still fondly remembered and adored by consumers across the country after 10 years of its launch. Flo is someone who made the insurance shopping experience desirable for people.

Flo is not only used in TV commercials but also on Facebook and Twitter campaigns where people engage with the brand in huge numbers. If you browse through the YouTube channel of Progressive, the first thing that you would notice on the page is their mascot, Flo.

Flo campaign - ProgressiveWith its ad commercials, Progressive always manages to make a connection with consumers by talking about the new happenings in the world around us. Just like this ad below where a teenager is talking to technology for all his needs.

Community Service

Progressive actively designs programs and encourages its employees to participate in volunteer opportunities at their local community. To make it easier for employees to get volunteer opportunities, they have started The Progressive Insurance Foundation.

Through their STEM Progress Program, they also introduce concepts and skills that would help young people become market ready in local schools.

Specific social responsibility acts undertaken by Progressive:

  • During the 2017 Atlantic hurricane season, Progressive not only responded promptly to claim requests from people who lost their belongings but also encouraged their employees to help colleagues who were affected by the damage.
  • Through its Keys to Progress program, Progressive organizes a one-day giveaway event around the country where refurbished vehicles are donated to veterans who are facing hardships in life.

Future Outlook

In the last three years, Progressive has registered a growth in its revenues, market share, and direct written premiums.

On average, Progressive was able to consistently increase its earnings in the last five years. With its specific focus on auto insurance, Progressive is well-placed in the insurance industry.

In addition, the insurer invests on using the latest technology to make payments & claims reporting simpler for consumers and keeps the brand identity intact with its Flo commercials.

– Age of Employees

The median age of employees at Progressive is 34 and the average tenure is 4.7 years.

– Employee Experience

Around 91 percent of employees find the work environment at Progressive great. The satisfaction of employees at Progressive is also evident from the fact that it featured on the ‘Fortune 100 Best Companies to Work For’ in 2018 and 2019.

Some of the reasons that make employees content at Progressive are – the welcoming environment for new employees, honest and ethical management, adequate resources, and the number of responsibilities assigned.

– Cheap Car Insurance Rates

One thing that Progressive is famous for is the variety of discounts it offers. Who else offers discounts if you pay the full amount in advance or set-up a monthly electronic payment?

Though Progressive wouldn’t always offer you the cheapest rates across all the states, its highly transparent with the discounts it offers. You can also use their online tool to find a policy suitable for your needs at a price that fits your budget.

Let’s look at their rates and compare it with other insurers.

– Car Insurance Rates by State

For your auto insurance rate research, we have collated data of the average annual premiums charged by Progressive and nine other leading providers in all the states. You can see the rates in your state and assess how much the rates deviate from the overall average across providers.

StateAverage Annual PremiumsAllstateAmerican FamilyFarmersGeicoLiberty MutualNationwideProgressiveState FarmTravelersUSAA
Alaska$3,421.51$3,145.31$4,153.07Data Not Available$2,879.96$5,295.55Data Not Available$3,062.85$2,228.12Data Not Available$2,454.21
Alabama$3,566.96$3,311.52Data Not Available$4,185.80$2,866.60$4,005.48$2,662.66$4,450.52$4,798.15$3,697.80$2,124.09
Arkansas$4,124.98$5,150.03Data Not Available$4,257.87$3,484.63Data Not Available$3,861.79$5,312.09$2,789.03$5,973.33$2,171.06
Arizona$3,770.97$4,904.10Data Not Available$5,000.08$2,264.71Data Not Available$3,496.08$3,577.50$4,756.25$3,084.74$3,084.29
California$3,688.93$4,532.96Data Not Available$4,998.78$2,885.65$3,034.42$4,653.19$2,849.67$4,202.28$3,349.54$2,693.87
Colorado$3,876.39$5,537.17$3,733.02$5,290.24$3,091.69$2,797.74$3,739.47$4,231.92$3,270.77Data Not Available$3,338.87
Connecticut$4,618.92$5,831.60Data Not AvailableData Not Available$3,073.66$7,282.87$3,672.34$4,920.35$2,976.24$6,004.29$3,190.00
District of Columbia$4,439.24$6,468.92Data Not AvailableData Not Available$3,692.81Data Not Available$4,848.98$4,970.26$4,074.05Data Not Available$2,580.44
Delaware$5,986.32$6,316.06Data Not AvailableData Not Available$3,727.29$18,360.02$4,330.21$4,181.83$4,466.85$4,182.36$2,325.98
Florida$4,680.46$7,440.46Data Not AvailableData Not Available$3,783.63$5,368.15$4,339.60$5,583.30$3,397.67Data Not Available$2,850.41
Georgia$4,966.83$4,210.70Data Not AvailableData Not Available$2,977.20$10,053.44$6,484.90$4,499.22$3,384.88Data Not Available$3,157.46
Hawaii$2,555.64$2,173.49Data Not Available$4,763.82$3,358.86$3,189.55$2,551.83$2,177.93$1,040.28Data Not Available$1,189.35
Idaho$2,979.09$4,088.76$3,728.79$3,168.28$2,770.68$2,301.51$3,032.19Data Not Available$1,867.96$3,226.29$1,877.61
Indiana$3,414.97$3,978.81$3,679.68$3,437.55$2,261.07$5,781.35Data Not Available$3,898.00$2,408.94$3,393.75$1,630.86
Kentucky$5,195.40$7,143.92Data Not AvailableData Not Available$4,633.59$5,930.97$5,503.23$5,547.63$3,354.32$6,551.68$2,897.89
Louisiana$5,711.34$5,998.79Data Not AvailableData Not Available$6,154.60Data Not AvailableData Not Available$7,471.10$4,579.12Data Not Available$4,353.12
Maine$2,953.28$3,675.59Data Not Available$2,770.15$2,823.05$4,331.39Data Not Available$3,643.59$2,198.68$2,252.97$1,930.79
Maryland$4,582.70$5,233.17Data Not AvailableData Not Available$3,832.63$9,297.55$2,915.69$4,094.86$3,960.87Data Not Available$2,744.14
Massachusetts$2,678.85$2,708.53Data Not AvailableData Not Available$1,510.17$4,339.35Data Not Available$3,835.11$1,361.86$3,537.94$1,458.99
Michigan$10,498.64$22,902.59Data Not Available$8,503.60$6,430.11$20,000.04$6,327.38$5,364.55$12,565.52$8,773.97$3,620.00
Minnesota$4,403.25$4,532.01$3,521.29$3,137.45$3,498.54$13,563.61$2,926.49Data Not Available$2,066.99Data Not Available$2,861.60
Missouri$3,328.93$4,096.15$3,286.90$4,312.19$2,885.33$4,518.67$2,265.35$3,419.14$2,692.91Data Not Available$2,525.78
Mississippi$3,664.57$4,942.11Data Not AvailableData Not Available$4,087.21$4,455.94$2,756.53$4,308.85$2,980.48$3,729.32$2,056.13
Montana$3,220.84$4,672.10Data Not Available$3,907.55$3,602.35$1,326.11$3,478.26$4,330.76$2,417.74Data Not Available$2,031.89
North Carolina$3,393.11$7,190.43Data Not AvailableData Not Available$2,936.69$2,182.71$2,848.03$2,382.61$3,078.65$3,132.66Data Not Available
North Dakota$4,165.84$4,669.31$3,812.40$3,092.49$2,668.24$12,852.83$2,560.35$3,623.06$2,560.53Data Not Available$2,006.80
Nebraska$3,283.68$3,198.83$2,215.13$3,997.29$3,837.49$6,241.52$2,603.94$3,758.01$2,438.71Data Not Available$2,330.78
New Hampshire$3,151.77$2,725.01Data Not AvailableData Not Available$1,615.02$8,444.41$2,491.10$2,694.45$2,185.46Data Not Available$1,906.96
New Jersey$5,515.21$5,713.58Data Not Available$7,617.00$2,754.94$6,766.62Data Not Available$3,972.72$7,527.16$4,254.49Data Not Available
New Mexico$3,463.64$4,200.65Data Not Available$4,315.53$4,458.30Data Not Available$3,514.38$3,119.18$2,340.66Data Not Available$2,296.77
New York$4,289.88$4,740.97Data Not AvailableData Not Available$2,428.24$6,540.73$4,012.93$3,771.15$4,484.58$4,578.79$3,761.69
Oklahoma$4,142.33$3,718.62Data Not Available$4,142.40$3,437.34$6,874.62Data Not Available$4,832.35$2,816.80Data Not Available$3,174.15
Pennsylvania$4,034.50$3,984.12Data Not AvailableData Not Available$2,605.22$6,055.20$2,800.37$4,451.00$2,744.23$7,842.47$1,793.37
Rhode Island$5,003.36$4,959.45Data Not AvailableData Not Available$5,602.63$6,184.12$4,409.63$5,231.09$2,406.51$6,909.45$4,323.98
South Carolina$3,781.14$3,903.43Data Not Available$4,691.85$3,178.01Data Not Available$3,625.49$4,573.08$3,071.34Data Not Available$3,424.77
South Dakota$3,982.27$4,723.72$4,047.47$3,768.80$2,940.29$7,515.99$2,737.66$3,752.81$2,306.23Data Not AvailableData Not Available
Tennessee$3,660.89$4,828.85Data Not Available$3,430.07$3,283.42$6,206.69$3,424.96$3,656.91$2,639.30$2,738.52$2,739.28
Texas$4,043.28$5,485.44$4,848.72Data Not Available$3,263.28Data Not Available$3,867.55$4,664.69$2,879.94Data Not Available$2,487.89
Utah$3,611.89$3,566.42$3,698.77$3,907.99$2,965.57$4,327.76$2,986.57$3,830.10$4,645.83Data Not Available$2,491.10
Virginia$2,357.87$3,386.80Data Not AvailableData Not Available$2,061.53Data Not Available$2,073.00$2,498.58$2,268.95Data Not Available$1,858.38
Vermont$3,234.13$3,190.38Data Not AvailableData Not Available$2,195.71$3,621.08$2,128.21$5,217.14$4,382.84Data Not Available$1,903.55
Washington$3,059.32$3,540.52$3,713.02$2,962.00$2,568.65$3,994.73$2,129.84$3,209.52$2,499.78Data Not Available$2,262.16
West Virginia$2,595.36$3,820.68Data Not AvailableData Not Available$2,120.80$2,924.39Data Not AvailableData Not Available$2,126.32Data Not Available$1,984.62
Wisconsin$3,606.06$4,854.41$1,513.27$3,777.49$3,926.20$6,758.85$5,224.99$3,128.91$2,387.53Data Not Available$2,975.74
Wyoming$3,200.08$4,373.93Data Not Available$3,069.35$3,496.56$1,989.36$3,187.20$4,401.17$2,303.55Data Not Available$2,779.53
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In Delaware, North Carolina, New Jersey, the rate charged by Progressive is significantly lower than the state average. If you’re in Michigan, you would save a lot in auto insurance premiums as the rate for Progressive is almost $5,000 lower than the average of $10,499.

– Car Insurance Rates by Provider

Everyone compares rates across different providers before making the buying decision. It goes without saying that you must consider other factors apart from the price and what each insurer offers for the rate they are charging.

For instance, a particular insurance provider might offer great rates for above 30-year-old motorists but charges exorbitant rates for teenagers. In this situation, if you have to add a child to your policy, the total premiums might shoot through the roof.

While selecting a provider, you must see the quotes in light of your specific needs, rather than going for the cheapest provider at the moment.

Insurance GroupSingle 17-year old femaleSingle 17-year old maleSingle 25-year old femaleSingle 25-year old maleMarried 35-year old femaleMarried 35-year old maleMarried 60-year old femaleMarried 60-year old male
American Family$5,996.50$8,130.50$2,288.65$2,694.72$2,202.70$2,224.31$1,992.92$2,014.38
Liberty Mutual$11,621.01$13,718.69$3,959.67$4,503.13$3,802.77$3,856.84$3,445.00$3,680.53
State Farm$5,953.88$7,324.34$2,335.96$2,554.56$2,081.72$2,081.72$1,873.89$1,873.89
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As illustrated in the table, Progressive wouldn’t be a cheap option for single 17-year-old motorists. For married 35 and 60-year-olds, Progressive offers competitive rates which can be used as a base to start your research for the best provider.

– Car Insurance Rates by Annual Mileage

Your annual mileage also impacts your premium rates and different auto insurers make their own calculations to offer discounts for low annual mileage.

Insurance Group10 miles commute/6000 Annual mileage.25 miles commute/12000 Annual mileage
American Family$3,401.30$3,484.88
Liberty Mutual$5,995.27$6,151.63
State Farm$3,175.98$3,344.01
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Insurance agents usually ask for an estimate of how many miles you drive on an average so that they can account for discounts, if any. As per the national average, there’s a slight difference in the premium rates between those who drive 10 miles/day and 25 miles/day.

– Car Insurance Rates by Coverage Level

When motorists buy the state minimum insurance, they can get a cheap quote, however, low coverage isn’t sufficient if you’re involved in a massive accident.

Still, if you are on a budget, you have the option to lower your coverage level. Do remember that your personal assets might be at risk if your policy doesn’t have coverage to pay-off damages in an accident.

Insurance CompanyLow CoverageMedium CoverageHigh Coverage
American Family$3,368.49$3,544.37$3,416.40
Liberty Mutual$5,805.75$6,058.57$6,356.04
State Farm$3,055.40$3,269.80$3,454.80
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– Car Insurance Rates by Credit History

Credit scores determine your ability to meet your future payment obligations and a poor credit score doesn’t portray a profitable picture for insurance companies.

If you have defaulted on payments earlier, auto insurers would raise your premium rates to cover any losses that may arise in future due to non-payment of premiums.

Insurance GroupPoorFairGood
American Family$4,467.98$3,169.53$2,691.74
Liberty Mutual$8,802.22$5,604.24$4,388.18
State Farm$4,951.20$2,853.00$2,174.26
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Most auto insurers are charging higher premiums from those who have a poor credit record so you can compare rates amongst insurers who don’t penalize significantly on the basis of credit score.

– Car Insurance Rates by Driving Record

Since car insurance exists as a product to protect people from risky drivers, your driving record is a major factor in determining your rates. Depending on the type of record on your driving history, premium rates are calculated.

Insurance CompanyClean RecordWith One AccidentWith One DUIWith One Speeding Ticket
American Family$2,693.61$3,722.75$4,330.24$3,025.74
Liberty Mutual$4,774.30$6,204.78$7,613.48$5,701.26
State Farm$2,821.18$3,396.01$3,636.80$3,186.01
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Speeding violations and accidents do impact your rates, however, most auto insurers severely penalize those with a DUI (driving under the influence) record.

Unlike others, Progressive charges higher rates from those who have a speeding violation or accident record than DUI. For those with a DUI record, Progressive seems like a reasonable option.

Insurance Coverage

Most of the car accidents happen because of an error in judgment or reasons out of a motorists’ control that might lead to medical injuries and property damage.

Which party pays for these damages in an accident?

What happens if you’re hit by a motorist who is uninsured/underinsured?

Does your basic coverage pay for damages to the car from a flood?

Due to the multiple factors involved, car insurers understand the different scenarios that car owners might have to face while driving. These scenarios are grouped together to offer varied types of coverage that suits the specific situation of a motorist.

Let’s see these groups for insurance coverage and what types of insurance Progressive offers.

– Injuries and Damage You Cause to Others

When you go out to buy auto insurance, liability coverage is the basic minimum that you must include in your policy. That’s not just something good to have but is mandated by the state laws.

If you’re the at-fault party in an accident, your liability coverage pays for the injuries and damages sustained by the third party.

Usually, liability covers bodily injury and property damage.

  • Bodily Injury Liability: Covers medical expenses and lost wages from an accident for all the parties injured by you.
  • Property Damage Liability: Covers damages of the car hit by you.

– Injuries and Damages Sustained By You

If you just buy the minimum state-mandated liability car insurance, your injuries or damages wouldn’t be covered. For that, you will have to consider buying other coverage options.

  • Medical Payments: When you sustain injuries in an accident, your medical payments coverage would pay for the expenses, irrespective of fault.
  • Comprehensive Coverage: This covers damages to your vehicle from fire, theft, vandalism, hurricanes, or factors beyond your control.
  • Collision Coverage: In accidents, you end up hitting either another car or an object which results in damages to your car as well. Collision covers the cost of repair or replacement of your car.
  • Uninsured/Underinsured Coverage: Every motorist doesn’t buy coverage (despite the law), hence you must protect yourself by buying uninsured coverage that would pay for damages if you’re hit by an uninsured motorist.

– Bundling

Everyone tries to find ways to reduce their auto insurance premiums.

One sure shot trick to get a discounted rate is – bundling. When you buy more than one policy from Progressive, they offer bundling discounts.

Buying auto and homeowner’s insurance together is quite common, but Progressive encourages people to try bundling auto and motorcycle, homeowners and RV, auto and boat, etc.

As per a survey of new policyholders in 2017, motorists saved around $1,029 annually when they bought an auto and home insurance through Progressive.

You can make any combination of more than one policy to get discounts at Progressive, however, these bundling discounts aren’t available in all states.

What if you already have an auto insurance policy with Progressive and want to buy a homeowner’s policy?

Progressive makes bundling very simple for motorists and allows them to bundle policies anytime during the policy period. If you have an existing policy with them, you can certainly add a new policy and enjoy discounts on your current coverage.

– Locations Where Progressive Operates

Progressive operates in all 50 states of the US and District of Columbia.

Remember that the discounts and rates at Progressive vary across states and certain offers aren’t available in some states.

Enter your zip code below to view companies that have cheap auto insurance rates.

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Additional Options

Though Progressive is famous for auto insurance mainly, they also provide other coverage options such as ridesharing, life, health, pet insurance, etc.

These additional options might save you some money or protect you from certain risks that you face in day-to-day life.

Pay-as-you-drive or Usage-based insurance: When your rates are determined by your driving behavior, it’s known as usage-based insurance.

How exactly does Progressive check your driving behavior?

Under their Snapshot program, Progressive tracks your driving pattern through a mobile app or a plug-in device. After installing either, you need to drive for six months during which your braking habits, speed limits, mileage driven, etc. are tracked.

You can check the progress on your mobile app or online to see whether you qualify for a discount or not. Be aware that risky driving behavior can raise your rates.

On program sign-up, motorists get an average discount of $26. After the program completion (usually six months), motorists usually save around $145.

Please note, usage-based discounts aren’t available in Alaska, California, Hawaii, North Carolina, and New York.

Progressive also suggests driving behavior that can save you money under the program:

  • Avoid hard braking and acceleration
  • Limit driving between 12 a.m.-4 a.m.
  • Clock low mileage overall
  • Stay away from your phone while driving

– Ridesharing Coverage

With the ever-rising proliferation of ridesharing services across America, state legislators realized the need for special insurance coverage to protect the riders.

We are talking about Uber and Lyft.

Did you know that state laws mandate ridesharing companies to provide insurance coverage on these vehicles?

Around 46 states and territories in the US have laws pertaining to insurance coverage to protect riders between the time they are picked and dropped-off. These laws also aim to cover any damages to property or personal injuries to anyone while the driver is reaching the pick-up point.

At Progressive, auto drivers get two options for ridesharing coverage:

  • Personal auto policy endorsement: Progressive offers the option to include a ridesharing endorsement in the personal auto policy.
  • Commercial for-hire livery policy: Available in 38 states, the for-hire livery policy is more expensive than the ridesharing endorsement, but it covers the vehicle for both personal and commercial use.

– Commercial Insurance

Progressive provides insurance coverage for commercial auto as well as business owners.

Under commercial auto insurance, cars, trucks, vans, etc. are covered for liability and physical damage expenses. Progressive customizes commercial auto policies to meet the needs of all types of businesses taking into account seasonal changes.

– Discounts Offered

Progressive is known to offer a variety of discounts that can be availed by all kinds of motorists. Also, if you keep renewing your policy with Progressive consecutively for a couple of years, they might not even raise your premium rates after an accident.

Want to know how much you can save with Progressive?

Type of ProgramAverage Discount (Percentage/Amount)
Multi-policy discount5%
Safe driver discount31%
Multi-car discount10%
Sign online8%
Online quote7%
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  • Multi-Policy Discount: When you buy two or more policies with Progressive, you will get a discounted rate on one of those policies. Bonus news for those who plan to buy both auto and home insurance in the near future – Progressive offer discounts on both if you bundle these two policies.

On average, you can expect to save 5 percent through bundling.

  • Snapshot Progam: This is simple – drive safe, and get discounts. Motorists have saved $130 on average with this program.

  • Safe Driver Discount: Progressive is really big on promoting safe driving behavior and if you don’t have any accidents or violations in your record in the last three years, you can get discounts.

In 2016, motorists paid 31 percent less for coverage from Progressive than those who were involved in accidents or violated the traffic rules.

  • Multi-Car Discount: Insuring multiple cars with Progressive can also save you around 10 percent on premium rates. As long as the cars are parked at your address, you can add as many cars to the policy as you want.
  • Homeowner: When someone owns a home, they’re considered more responsible and stable, hence the discounts. You can save nearly 10 percent if you own a home, even if it’s not insured with Progressive.
  • Electronic Signatures: Signing your documents online can get you discounts of around 8 percent.
  • Get Online Quotes: This is the easiest of all, just get a quote online to save around 7 percent. Even when you involve a Progressive agent after getting a quote, your discount would still be applicable.
  • Paperless Transactions: Being environment-friendly can also save you some money, just order your statements and documents by e-mail.
  • Continuous Insurance: Discounts for longevity depends on the number of years you were continuously insured. Progressive would offer discounts irrespective of whoever you were insured with.
  • Teen Driver: Adding teen drivers to your policy can dwindle your monthly budget, however, with Progressive, you can get some discounts for teen drivers.
  • Good Student Discount: Getting good grades in school has its benefits. If you add a student who has maintained a grade of B or above, you can get discounts.
  • Pay in Full and Automatic Payments: Progressive offers discounts if you pay the six-months premium in advance or set-up automatic monthly payments from your checking account. Nothing can get better than this.

Apart from these discounts, you are also protected from rate hikes if you’re involved in an accident where the claim amount is less than $500.

Long-term Progressive customers – more than five years – wouldn’t be penalized with a rate hike if they are involved in an accident, provided they don’t have any accident record in the past three years.

– How to Make a Claim at Progressive

Progressive works with customers to make the auto insurance claim process seamless for them. Here’s how you can report a claim through Progressive:

  • Call on their number 1-800-776-4737
  • Report it online using your login credentials

After you report an accident, claims representative at Progressive get in touch with you within 24 hours to schedule a vehicle inspection, estimate the cost of repair, and also help you with repairs/towing.

If your policy offers a rental vehicle, you can also avail that service till the time your vehicle is being repaired.

An auto insurance coverage makes sense only when the claims process is smooth and your cost of repairs or medical expenses are settled by the insurance provider in time.

So, how can we know that for an insurer?

The written premiums data of an insurer tells us about what share of the market it holds, while the loss ratio tells us how many claims were settled from those premiums.

Direct Premiums Written21,346,24623,951,69027,862,882
Loss Ratio61.39%65.87%64.49%
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Progressive has registered a growth in direct written premiums from 2015 to 2017. When it comes to loss ratio, the auto insurer saw a slight decline in the year 2017 as compared to the previous year.

A loss ratio is the ratio of claims settled to premiums earned. If an insurer has a loss ratio of 64 percent and the premiums earned are $100, then the insurer paid $64 in premiums.

– Ease of Making a Claim at Progressive

Since Progressive was a pioneer of drive-in claims offices and offers 24/7 claims reporting service now, you needn’t worry about what will happen if you’re involved in an accident. Because Progressive would make everything smooth for you.

In the U.S. News & World Report study, around 60 percent of the respondents communicated about the ease of filing a claim with Progressive.

– How to Get a Quote Online at Progressive

Progressive offers discounts if you get a quote line – and, that’s why this feature is quite popular amongst motorists.

If you need an auto insurance quote, you can simply visit their website which is quite informative and user-friendly. From there, you will be asked a set of questions that would help them calculate your rates.

Once you enter details about your address, you will be asked about the type of vehicle you drive.

Apart from the make and model of the car, you will also be asked about the use of your car, whether you own it or lease it, and what type of security alarm is installed.

Your marital status, driving history, records of accidents or violations also make an impact on your premium rates, hence these details are always asked before the rate is determined.

Progressive also asks questions related to your existing insurance policies, your history with them, or any other policies that you have bought with them.

In case you don’t forget about their Snapshot program, Progressive reminds customers to sign-up free for this program. In the next step, the online calculator also asks about adding other policies i.e. home, renters, or condo.

Depending on your choices, you would get a quote in the end which would clearly mention the discounts that were applied and options to save more money on the quote.

With the quote, you would also get a Name Your Price toolbox wherein you can enter the price you want to pay and the calculator would adjust your coverage accordingly or offer the lowest that you can pay for the policy.

The only personal identification information that you need to get a quote is your e-mail ID.

– Design of Progressive Website/Mobile App

When users access the website of Progressive, the first thing they see is an image of Flo. Placing Flo on the left side of the screen space ensures that users immediately connect with the brand through their famous icon.

Progressive Home Page

How is the user experience?

To make the user experience seamless and smooth, Progressive enables users to get quotes on whichever coverage they wish to buy on the home page itself.

All the important elements that users look for when they visit an insurance company’ website – products, quotes, claims, hotline number, and login option – can be found here.

Interestingly, Progressive keeps their website simple by avoiding any sliders or in-your-face banners that push products. They also want to educate customers through a separate section, Progressive Answers, which includes in-depth guides on insurance.

If their website has all the information, should you download their mobile app?

Progressive released its first app for car insurance in 2010 and has since made updates to the original app about two times per year. Since then, it has also developed the heralded SnapShot device that plugs into a vehicle’s OBD-II port to gather information about driving habits with the intention of lowering insurance costs for consumers. The Progressive Mobile app, however, is in no way related to its more famous relative.

Progressive Mobile App MenuDevice Availability

Android — Requires Android 2.3.3 or newer.

Apple — Requires iOS 6.0 or later, but compatible with iPhone, iPad, and iPod touch. Optimized for iPhone 5.

App Features

Like most insurance apps, Progressive’s app will let you do a number of things from your smartphone or tablet.

Here is the basic list:

  • View coverage, ID cards and policy details for vehicles insured with Progressive.
  • Make a claim.
  • Support a claim with photos taken with your device.
  • Contact your agent or claims representative.
  • Pay a bill with credit or debit card, or set up payment from a checking account.
  • Limited access to policy documents.
  • Contact roadside assistance.
  • Find an authorized service center and have Progressive manage repairs.
  • Get an auto insurance quote.

What it can’t do:

Although the app will get you a quote, you will still need to go online to buy the insurance.

Progressive has designed their app specifically to support auto insurance customers although the company does cover other types of vehicles such as motorcycles and RVs. Non-auto insurance coverage cannot be accessed from the app, although that is a feature being considered.

The app is only for individual policyholders.

Accounts with commercial auto coverage will still need to access the website for information and to obtain ID cards, make payments, etc. Look for a future development on this front, but very likely it will be its own unique app.

Some insurance apps covering vehicles offer local searches for gas, restaurants or shops. This feature is not available on the Progressive app, but has been requested by a large number of reviewers. Progressive has been responsive to its reviewers request, so this is a feature that may be under development.

Probably the biggest disappointment with the app is that it has no interactivity with the popular SnapShot program at Progressive.

Other mobile insurance apps are beginning to feature components in their app to track driving habits (like MetroMile), so it is not unreasonable to expect Progressive to make a move in the future to develop some interactivity such as being able to call up the statistics and patterns that SnapShot produces. SnapShot has been in the forefront of quantifying safe driving practices and rewarding them, but Progressive seems to be behind the curve in giving drivers access to the information.

Google Play / iTunes Reviews

Google Play — Rated 3.9 stars based on more than 7,000 reviews.

iTunes — Rated 2.5 stars based on 3,726 reviews.
The Progressive Mobile app is simple to use, comparatively reliable (based on reviews), and can give customers the most important element in an insurance mobile app: The ability to file a claim and substantiate it with photos and other information. We recommend it if you have an individual Progressive auto policy.

– Pros and Cons

We have now gathered quite a bit of insight on Progressive. Now, let’s look at what works for customers and what doesn’t.

Offers tools and apps to help customersAverage customer ratings
Provides varied discountsDiscounts aren't available in all states
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Frequently Asked Questions (FAQs)

Can you buy a policy from Progressive online?

Progressive was one of the first companies that allowed customers to compare quotes online and was quick to offer the option of buying a policy online. The auto insurer encourages motorists by offering discounts on online purchase.

Is Progressive auto insurance good?

As a leading provider of auto insurance in the country, Progressive does have a large fan base, however, whether an insurer is good or bad would depend on your coverage needs. Most positive reviews about the company rave about their fast claims service and low rates.

Can the Snapshot program raise your insurance premiums?

The Snapshot program was designed to reward good driving behavior, however, if you’re an extremely risky driver, your premiums might increase. Progressive claims on their website that only two out of 10 motorists are penalized with a rate hike.

For a list of companies that we recommend, visit our Best Insurance Companies page.

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Review Information

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About Eric Stauffer

Author: Eric StaufferI am a former insurance agent and banker turned consumer advocate. My priority is to help educate individuals and families about the different types of insurance they need, and assist them in finding the best place to get it.


  1. Progressive “customer service” reps on the 800 number for NYS car insurance are extremely rude!

    We never had a claim with them but I went online to put the insurance in my name instead of my husband’s for a better rate.

    The quote was $150 less a year. I was told to call the 800 number to complete the process.

    The woman I talked to told me the rate would double and explained she found 3 accidents in the last 3 years for my name. This was completely false.

    She continued to question me like a criminal. I told her she must have me mistaken for someone else.

    She told me the info was on LexisNexis.

    I did not continue with the new policy.

    I called LexisNexis and was told I needed to send a letter with a copy of my driver’s license.

    They in turn sent me a letter back stating they had NO information on me!

    Another time I bought a new car, the dealer called Progressive to switch the policy.

    He handed me the phone and the female rep asked me the strangest questions.

    She kept questioning if another driver other than my husband would be driving my car.

    I said no we are empty nesters.

    She continued to harass me when my dealer took the phone back and told her this was the most ridiculous thing he ever heard and eventually forced her to do her job!

    I am looking for a different insurance company.

    We both have 820+ credit ratings and no claims for the past 10 years. It is so stressful to be treated this way.

  2. Progressive Insurance completely jerked me around on a recent claim.

    After I paid my deductible ($1,000) and used their preferred provider near where I live, only the cosmetic damage was corrected from my accident, not the under-body damage that was making my car unsafe to drive.

    I didn’t care about the scratch on my car, I cared about the functionality of my car. After this, my car was at the dealership where I bought it, and they communicated to Progressive what work needed to be done.

    Progressive sent out a local rep (Josh Rains and Steve) several times who approved of the bodywork and said they would cover it under the initial claim.

    After all the work was complete, Progressive said that they wouldn’t cover the work and that there was nothing I could do about it. I then had to pay $1,700 (three weeks after paying $1,000) to get my vehicle back.

    I haven’t had my car in 5+ weeks and have invested almost $3,000 into it. I felt that they tricked me because I don’t know a lot about cars or how to file an insurance claim.

    I will be switching providers after being with their company for almost two years now. I would rather pay more and support a company that will support me.

  3. My claim had error after error in their favor which took one day short of 3 months to resolve. I was told repeatedly that an agent would get ahold of me for different issues and then a week or two would go by. [Redacted] out of office for a week around Thanksgiving, [Redacted] get new job internally and stops answering my calls or returning voicemails, [Redacted] is supposed to contact [Redacted] about dropping the third comp and after 2 weeks go by instead calls me on Christmas Eve to say how fair it was. What person or company treats its customers like that after 10 years.

    1. They used 90,000 as cars mileage. Actual mileage was 79,000. No attempt was made to get actual mileage, no call made to me.

    2. They admittedly skipped doing the quality assessment of car.

    3. Denied every comp I sent in saying they were too far away. Their comps (cars they use to establish the value of your car) were two that were nearly 300 miles south of me in Utahs southern desert around Moab.

    4. Used a comp from a no haggle car lot, then haggled $1000 off the price it actually sold for.

    That comp had all its GT badging removed and giant plastic skull and crossbones glued in their place. Inside where my DVD player had been, was another giant plastic one. Despite that, they felt at nearly 110,000 miles it was a fair representation of the average Mustang GT on the market.

    On day 77 (I knew this because their agent had the nerve to bring up how long this case was taking and mention it had been 77 days I had spent trying to get them to do what they should have done day one, Their job!) I had to threaten to get a lawyer in order for them to actually use the price the car sold for instead of their made up price 1000 dollars lower.

    I had the car appraised during this process by 2 companies to see if I was being treated fairly. One came back saying it could have sold for around 20-25k. The other I used a company that works for insurance companies. They came back saying 18k. My insurance company did one of their own and said $7400. That is $1000 less than the beat up, plastic skull and crossbones car with 40,000 more miles on it sold for in the middle of a desert.

    My car had been meticulously modified and supercharged. The build sheet reflected over $23,000 (just parts no labor) in pre-tax modifications alone. They estimated the value of all those parts to be $1710, so if you have this company and carry extra coverage for aftermarket parts you are probably in for another long fight on top of the one I just described after they depreciate all those parts MORE than 90%.

    How far from fair is their 7400 they were going to try and say was the value of that car (that won best in show and best in class at multiple car shows)?

    That is around what I sold the TOTALLED car for. To literally the first guy who saw it, the tow driver who towed it out of progressives impound yard.

  4. How is it that you have them listed as 5-star review when the comments clearly are not 5-star reviews!

    When we filed a claim through Progressive they treated us like criminals. Instead of trying to help, they work very hard to find reasons not to cover you.

    The adjuster I spoke with, [Redacted], actually told me that the rider is at fault if he rides into a ditch to keep from hitting a deer. He said that if you hit the deer you are not at fault but if you swerve and miss the deer but wreck the bike in a ditch, you are at fault. That says to me that in order to get coverage you have you go head-on with deer or another vehicle!

    Do they want people to die? I guess they spend so much money paying for their expensive commercials and that they can’t take care of their customers.

  5. Getting a quote was easy. Getting them to call me back and waiting on hold to speak to someone is impossible. And they said that I have to for a home policy. I would rather pay more and be able to reach someone.

  6. They told me I would be paying this amount and it turns out to be a different amount and each time I call the 1800 number. They are very rude I don’t like Progressive. I’m looking for a different insurance company smh.

  7. So I contacted Progressive last month to tell them to cancel my banking information and extend my due date 3days because I would not be paid until the 28th via chat. They stated they could do both of these things but I would lose my auto-pay discount. I was sad but this was okay with me and better than going negative. She proceeds to tell me once I get my new card that I can call back and add my new banking information and that my due date has been changed to the 1st. Great! Thanks for the info! Only my account went negative because the women DID NOT remove my account info as requested. Also a $60 overdraft fee AND $3 a day fee until paid. What was -$118 is now -$216.99 and so obviously I call them. I spoke with a gentlemen who referred me to his supervisor who PROMISED me if I specifically requested that my banking info be removed then they would refund me the negative amount in my account because it would be an error on their behalf and they will be more than willing to refund this to me and “make it right” with me. I was supposed to receive a call back within 48hrs regarding the chat and it’s been about a week. SO I CALL BACK AGAIN and they’re now trying to tell me there was NO error on their end and they WILL NOT refund me this money or correct this issue because I agreed to call back with my new banking information which is 100% UNTRUE! I said THANK YOU FOR THE INFORMATION and that I would update it myself on the app!! So I’m now not only -$216.99 in an account because of them BUT my insurance is due again in the amount of $206. Which SOMEHOW went up almost $100 when I haven’t had any tickets, no nothing! SERIOUSLY?! WORST CAR INSURANCE COMPANY I HAVE EVER DEALT WITH!!

    #unhappy #displeased #worstinsurancecompany #emptypromises #YOURerrorNOTmine #PAYUP

  8. I have been dealing with this company for 5 years and my parents have since the 80s. I have several friends who have dealt with this joke of a company for various amounts of years, and based on what happens when a claim is made even though it is a drop in the bucket to this company they have lost well over 200 costumers in my area alone. This has went on too long… 2 claims with them the one going back 3 years that is still waiting… but they still send things in the mail wanting me to switch to progressive… I think not. I hope at least 1 person reads one of these posts and sees how this company works and stays away from this company and that every one of them tell at least 2 to read it and they tell at least 2 it wouldn’t take much at that rate for people to find a real insurance company…

    • I got in an accident and we are still fighting progressive to pay my medical bills! Would not recommend them to anyone! It has been almost 3 years!

  9. My son had Progressive insurance. He had auto payments set up with his bank. Sadly my son passed away. He was 23. I am his mother. After the funeral I went through the business of closing his bank account. As you can imagine I was not thinking clearly. I did not realize about the auto pay, therefore I didn’t notify the insurance company. They tried to debit the account unsuccessful for 2 or 3 months. I was unaware of this. They finally called my home. I apologized for not contacting them and explained the my son had died. The woman I was speaking with told me she found it hard to believe that he was dead. Pretty much called me a liar. I was shocked to say the least. She then very rudely asked if I had a death certificate. I told her yes when one of your children die the state will give you one for free. Still being very rude asked that I fax it to her ,which I did. She did not have the courtesy to call me back to offer her condolences or an apology. I have and will continue tell everyone I met to steer clear of Progressive Insurance! That female agent of progressive insurance rudeness completely devastated me as I was still very fresh in my grief. I would not do business with anyone that hateful. They should change their name to Aggressive or offensive insurance!

  10. All these people above are absolutely right – Progressive has the worst customer care and rudest adjusters. I have been with them for 15 years, have Emerald status and thought that meant something until I had to file a claim. I have a BMW and these cheap [redacted] won’t replace the bumper with an OEM bumper. They want to put some cheap Chinese parts, telling me that the parts are equal. The difference is $200 between the bumper that I want and the once they want to pay for and they won’t pay it. Not to mention they treated me horribly on the phone, barely returned my calls and haggled with my mechanic over his hourly rates. After I told them I am very disappointed with their service and I won’t renew with them they said almost with relief: this is your right, do as you please. They also told me I was stuck with the adjuster on the claim when I asked for a new adjuster due to her rude demeanour. Who tells this to a 15-year loyal customer who has paid them over $30K in premiums over the years. Don’t know how they are so big with such horrible customer care. Don’t use them. They are cheap, relentless and do not care about their customers, even the ones that have been with them over a decade.

    • Worst insurance company on the planet!!!!!!!!!!!!! They are the definition of stupidity and pure incompetence!!!!!!! Very poor customer service!! Do not use them!!!!!!!!!!!!!1

  11. We had commercial insurance policy with United Financial Casualty Company (Progressive) for more than 1 year. Always paid in time and in advance. All was good until accident happened. One of our truck collided in another truck due front tire blow out. We reported about this accident to Progressive. We have declarations page signed by Progressive confirms coverage for that truck. Accident happened May 22, 2017 and declarations page stated we have coverage for that truck effective May 18,2017. Then Progressive started argue that changed to policy was did by agent after accident. We informed their agent in time , two times May 16 and May 18 about that truck and agent told that everything ok. Progressive stated that truck was added after accident, but we have declarations page stated coverage for that truck effective May 18. And Progressive charged us regarding that declarations page and that effective date in declarations page – May 18, 2017.
    For now, Progressive “investigate” our claim for 5 months and looking for any reason don’t to pay for our claim.

  12. I wouldn’t advise anyone to use Progressive. They don’t have integrity and will blame others to get out of paying a claim. I was working on school addition hauling rock to the site with my semi and belly dump and made a right hand turn ( using my turn signal) into the school parking lot when a lady driving a small car attempted to pass me. She actually drove on the sidewalk because she was in a hurry. She told the cop what happened and that it was her fault which she was ticketed for. The wreck ripped the bumper off my semi which was minimal to the damage to her car even tho I hit her at less then 5 miles per hour. Progressive said the accident was 50% my fault. I didn’t know it was legal to pass on the sidewalk. It took my insurance company 7 months to finely collect.
    Progressive SUCKS!!!!

  13. Progressive Insurance committed insurance fraud which greatly impacted my life. They refused to properly investigate into an accident by having someone unqualified see over the claim who just pretty much denied it as that’s what they do. The accident their client caused totaled my car, put me in bed for two months due to the pain, forced me to drop out of school (I couldn’t return due to the fact it wasn’t affordable as I had to drop out with grants meaning they have to be paid back and I may no longer get grants), and had to move to another state which means school was even more of a problem as I was now an out-of-state resident in another state. Thank you federal government for showing me that as long as you have money i this country you do not have to abide by the law. I would also like to thank the [Redacted] police officers involved since their judgment was the main cause for me not being able to obtain a lawyer the way they listed me first in the report (FYI – In the state of Illinois the person listed first, even when no fault is given, is looked at as who the police think is at fault) like the typical lazy [Redacted] they are.

  14. WARNING WARNING dealing with progressive is more painfull than the accident itsself great commercial LOWSEYLOWSEY HELP WHEN YOU NEED IT you pay for ins in case of a accident then you get SCREWED how these people sleep at night is beyond me

  15. Worst insurance ever! I have had issues with them since day one, and they are way way overpriced! They sent me snapshot device and I keep getting emails saying is it’s not plugged in when it has been for two weeks. I’m sure it’s just an excuse to not give me my discount in the end.

    • Progressive sent me a SNAPSHOT to plug in my new Hybrid. It shows erratic braking 70 odd times etc etc. I hardly drive and have been driving accident and ticket free for over 50 years. Ouch my rates went up….WHY? Returned it and cancelled the policy.

  16. Our new car recently got rear-ended and is now totaled. Progressive is coming back with a value for our car that’s $3,000 below what Kelly Blue book recommend as the retail value of our car. They have their own system of calculating the value of the car. The way that they do this is by pulling 4 listed retail value of the car and then subtracted milage and a “projected sold adjustment” amount (haggle amount from negotiation to deduct, not sure how they come up with this value) from the listed retail value. The four car that they provided, one was high, one was middle, and two was way below value. When I try to call the dealerships to confirm these car, three out of the four were not in their inventory and if they were, they were sold long before our accident. I’m not sure how to handle this right now, we need a new car but I hate to give in and let them cheat us.

    This has been a terrible experience. We expect to negotiate with the other driver insurance for a fair price on our car because he was at fault. I did not think I would have to deal with my own insurance company that’s supposed to have our best interest.

    We are definitely never going to use progress again for our house or car. If anything should happen to our house, I have already got a taste of how they will treat us.

    • Same problem only my car was stolen in front of my house between 3and 8am.They asked me did leave the keys in the car, did i leave the door unlocked. After making a police report and giving them the report number and notify the finance company. They sent me paper work to fill out. Instead I drove the 20 miles to get a full understanding why is my last oil change have to do with this. You know some people do this went the motor is gone. Than they asked me who took me to the police station, give them his name and phone number. The settlement is 4000.00 less than the surrounding area. Not going to accept that amount because i still have a balance of 4000.00

  17. I am very displeased with progressive. Even though the female admitted fault and the police recognized it was her as being at fault, im still responsible for 20% of my damages. Even though i had the right of way and started to break when i saw her pulling into the intersection. So this means whoever has this insurance will have to assume some percentage of fault..this is b/s

  18. I tried to just get a quote for homeowner’s insurance on a doublewide trailer that I was getting ready to purchase. I got disconnected during the phone call and when I called back, the new agent I spoke to found the quote that I had started. Not a problem so far. Then the agent started claiming that I answered questions that I had not yet answered. He said that I told the previous agent that I already purchased the home in February and that I wanted to insure the home for $66,000. I had not been asked any of these questions yet and when I explained that to the agent, he replied with “well sir, the conversations are recorded”, as if to say I was changing my answers and lying. In fact, I told the first agent that we were closing on the home in mid May. What a bunch of idiots! Don’t waste your time calling them unless you like getting talked to like you’re a criminal. PROGRESSIVE INSURANCE SUCKS ROYALLY!

  19. Awful. Claim half the damage done to our vehicle was not from the accident. Some completely refusing to fix and others stating they will only pay 20% of. I just want the [Redacted] car fixed. The adjusters have no idea what is needed, ridiculous

  20. Worst experience with a car insurance company ive ever had total rip off

    • Just screwed our family out of $2000 on homeowners insurance. Progressive is the least ethical agency out there.

  21. To add to a previous review, today we drop our car off at the repair shop and I’m taken to the rental car place. I’m given a Nissan Sentra, which is what Progressive has approved. I have a 2014 Malibu LTZ, this is in no way even close to being equivalent to our car. Turns out, Progressive says that they are only obligated to provide us with “transportation”, not equivalent to what we have. This accident was caused by their customer, we are by no means responsible and we have to be inconvenienced even more. This is not our first accident, in fact this is # 5 in the last year, none of which have been our fault! We have dealt with many insurance companies, a few no name companies that we never even heard of before. No one has been this difficult to deal with. If this was my insurance company, I would drop them and go find another.

  22. My wife has just had a similar experience late September with Progressive not wanting to pay a legitimate claim timely. Their customer was declared at fault by the Investigating Officer.
    I don’t know if Progressive is the whole problem or the lack of responsible oversight of Insurance companies being the real problem that these mentioned situations are allowed to exist.

    • This is cheap car insurance folks. What do you expect for cheap car insurance alright.

      • To comply with their responsibility to appropriately and timely cover the LIABILITY portion of their customer’s insurance. Like I said they maybe operating in some grey areas of the law that requires review and amending by the governing body for insurance.

  23. Our car ( which we just bought and we hadn’t made one payment on) was hit by their client. They made us come to them for an appraisal. My husband had over slept that morning and they made him wait an additional 45 min to get appraised. I’m sure its because we refused to let them repair our car at their facility. Which would only save them money. I’m sorry, but WE did not ask for this to happen and I feel that progressive insurance should come to us! Thanks Progressive for inconveniencing us even more. We will be sure to spread the word! Poor customer service for the victims of their clients bad driving.

  24. Progressive is a horrible ins company and customer service was rude. The adjuster was hateful and smart mouth. He belittled and talk down the young lady with the claim. The young lady that hit her car as Progressive Ins. The adjuster act like it was her fault, she wasn’t even in the car. She has a brand new car 2015 Progressive wont’s to put filler and a skin over the door. If that’s the best Progressive can do they need to shut the doors and take Flo with them !!!

  25. I was supposedly a “platinum member” and near the “diamond member” level. I was with them for exactly five years, never missed a payment, and the only way I was rewarded was increased rates. I have no tickets, no claims, a squeaky clean driving record. I was told my rates were high because I had a blazer and those vehicles didn’t have a high safety rating. So I purchased another vehicle and was told (by Progressive themselves) it had a good safety rating, then 6 months later at my renewal, my rates continued to increase to the point were I was paying almost exactly the same for minimal coverage as I was for full coverage only a year and a half earlier. When I asked, they told me because claims had increased in the past six months. Really? There were more claims in the summer than winter in the state of Michigan?! What a joke. In addition, when I first started my policy I paid two months up front which is standard when you pay month to month. I had them exactly five years to the day, never missed a payment as I had automatic deductions from my account. So where is that extra payment I made?! They told me I had no reimbursement coming. I guess that extra initial payment I made disappeared into thin air. They had no explanation for where it went. I guess if they pocket this money every time a person cancels their insurance, they can afford to continue running their cheesy commercials at prime time.

  26. A couple of weeks ago my husband was driving my car when it was hit by a driver insured by Progressive. The accident took place on a Friday and my husband did not get the other driver’s insurance info until we got the police report the following Monday. I think he tried calling on Tuesday, and then again Wednesday. That Wednesday he got a message that the adjuster handling the claim was out. It turns out they were out for a week, and apparently no one was covering for her! He only just spoke to someone yesterday! In the meantime we have been working through our insurance, which has been incredibly responsive, unlike the Progressive agent.

    • We were rear-ended by a progressive client, no fault of ours. My wife was injured in the accident. Minnesota being a no-fault state, our insurance company had to pay the first $20’000 of medical costs, which they did. It has now been a three year battle with mounting medical bills. We have now had to file a law suit with the hope now we will be able to get our bills paid. Progressive is happy to take their clients money but does not pay claims. They are a terrible company. Beware.

  27. I have been a loyal on time paying customer full coverage and never been in a accident or never had to use their service till now! My car was stolen from my driveway and found a week later with damage to window locks and ignition, now Progressive is holding us responsible for the cost of damages, I DON’T GET IT WE pay AT FULL COVERAGE ON TIME FOR YEARS NOW AND THE ONE FIRST TIME WE NEED THEIR HELP THEY TURN THEIR BACK ON US!!! [Redacted] PROGRESSIVE AND [Redacted] FLO!!!

  28. Many people on this site talk about Progressive as being a scam, and they are correct. My wife warned me against buying cheap insurance and she was right. We have been battling with this insurance company for a month now- with no end in sight- over a simple traffic accident. In reading online comments, some lawyers believe that insurance companies intentionally draw the process out to avoid paying settlements; that should be the Progressive insurance slogan. The claims adjusters are rude and and bemoan how much of an “inconvenience” it is if I call them, while completely overlooking my “inconvenience” of being without a car for a month.

  29. Progressive is a scam. I had.this insurance for many years and had no accidents or tickets for the last 3.yrs and my insurance had gone down every 6.months for all that time. I was supposedly a “platinum member ” when they did not renew my policy due to “excess use of roadside assitance “. Thank you progressive, I got a much better rate with geico and they don’t mind when we lock our keys in the car.

  30. I have been a victim of progressive as well. I bought a policy from that company , I never missed a payment . I had my house and dog under another policy. They canceled my insurance but my money was still being taken from the bank account. Their answer was they did not know we had a dog . Lies lies lies. About 5 years ago I was hurt by a driver who had no insurance. My life changed that day. I have provided this insurance with everything they need but for some reason the company has decided to defend the guy without insurance. Now I am their customer, they chose to put me through the wringer by discriminating against me. I have a lot of bills , my mom has cancer and I am supposed to help but I can’t. This violation and breach of contract. I decide to have a petition against the company because if they lose a million customers than they would change their policy. We will get a million people to sign our petition. It’s on , please sign and share . I have had many surgeries and more to go because of the pain and hardware .

    This is a consumer affairs
    Check it out

    This is the petition MOVEON.

  31. I have progressive, Recently my car was vandalized. 2014 Nissan Altima its been 30 days since I open the claim. I have worked with over 4 people on this claim today is the 31st day on the claim, my car has had nothing done to it. I have been treated like crap. The only thing they have done has been give me a rental witch today they said it expires and I need to return it, My car is no where near done or ready to get it back, The agent that I am working with [Redacted] has been rude I asked him why I needed to give him so many documents he basically said that people that have their car vandalize like my case usually do it to claim fraud. Makes no sense because I am not asking for money I am asking for my new car to get fixed my new car was fine until that night. I asked him whats taking so long? He stated that he is short staff he is the only one working for 3 or 4 states and that he will get to my claim when he gets to and I pretty much just have to deal with it in a really rude way. I send him an email explaining my feelings to him never heard back from him. Its has been a nightmare working with him and progressive It makes me sick to my stomach. They don’t care. The biggest regret was getting this insurance please people shop smart.

  32. I had insurance with progressive for 6 months and i paid the full payment and after a couple of months they said i had to pay more because after i didn’t provide prove of my previous insurance
    which i did before joining and they cancel my insurance without my knowledge. I asked progressive to reinstate my insurance which i paid in-full they refused spoke one of the manager she was very rude to me i told her that i am going write a review she didn’t care. In any circumstance i wouldn’t recommend this insurance to anyone they are a bunch of thieves.

  33. We have had RV coverage on my RV since 2013. We hit a pot hole in the road which damaged our exhaust system causing damage to 2 tires as well. I wasn’t even sure insurance would cover but gave it a try. The adjuster was very prompt in calling us right away and handling the claim in a professional and courteous manner. We were reimbursed (except for $125 deductible) for the replacement of both tires, new exhaust system, plus what we had to pay roadside assistance. The premiums we pay once a year a very reasonable as well. I would recommend Progressive to all my RV friends.

  34. So I thought I had good insurance. UNTIL I got into a accident. Progressive didn’t even want to fight one ounce for me. I had a 99 Honda accord and the other driver was a 2013 Mercedes. The Mercedes hit me head on on the side of my car after taking a red light. They told me their job was to protect their client from exposure. First I was told they were going to negotiate 80/20. 80% my fault and 20% the other drivers. Five minute later the agent calls me back say after reviewing Google maps the street was really narrow even though the street was 3 lane street both directions. The bumper popped of the corners and the license plate fell off on the Mercedes. My car is not drivable anymore. I’m left w/o a car while the other driver is walking away with up to $10,000. SOME INSURANCE COMPANY.

  35. I have jet ski and trailer coverage with Progressive. As I was towing the jet ski from the boat ramp, the jet ski trailer broke in half. Progressive is telling me that the trailer is not covered. If I have trailer coverage, what does it cover? I have never made a claim before. When you go to the Progressive site, it even states that the trailer coverage will cover the owner in case the trailer is broken. This is no way to do business, and I will be canceling all my policies with Progressive.

    • Good luck with cancelling. They will stick it to you there also. Had my policy a little over a year. Kept being told rates would go down but didn’t. Called another insurance company (who was “on my side” and they knocked $100 a month off. When I called to cancel with Progressive, they charge me $33 for the 3 days of the month I had the policy, which I would expect. But then they charged another $62 for “certain percent of the non-active period.” What the heck? See their response below. Voodoo math if you ask me.

      “When we cancel a policy the premium is divided into two categories: the cost for the period it was active and the cost associated with the period it was not active, but would have been if not for the cancellation. We earn the cost of the policy for the active period, and certain percent of the non-active period. This is earned because we processed the policy with the expectation that it would run its full term. It did not run its full term because of the cancellation.”

  36. I have had full coverage insurance on my rv since 09 along with other vehicles When my rv got damaged due to an ice storm, progressive’s response was wear and tear and denied my claim right away and their claim rep. [Redacted] was the most ignorant and unprofessional person I have ever met who basically yelled at me over the phone saying that my claim was denied due to wear and tear and I should just live with the denied claim or go elsewhere and he refuses to admit that there is physical damage done to the side of the rv from the impact of the hail. Never again will I do business with this insurance company again.

  37. Progressive has what may be the most outrageously incompetent customer service I’ve ever experienced. Over 9 personnel transfers today, almost 4 hours on the phone, and after 7 years being with them I’ve come to my wits end.

    It all started with leasing a new care in December. I added the new car to my progressive account. They faxed verification of account to the dealership so that they would hand over the keys. Now 4 months later, I find out the car was never added, there is a warrant out for me for driving without insurance, and attempting to resolve the issue with Progressive supervisors was fruitless.

    There are plenty of unworthy places to do business with. Perhaps Monsanto and Halliburton are at the top, but after today, I’d place Progressive close to those ranks.

  38. You find out the quality of an insurance company when you make a claim. At that point, price means little. I thought I had quality insurance rather than just some cute advertising. I was in a accident on October of 2014 and had major disc problems in my lower back. I have had to fight with them to pay my out of pocket fees. After a long fight with them, they told me they would not pay my medical claim because it was partly covered by my health insurance company (I am talking about my out of pocket expenses. Therefore I have been paying for over 5 years for coverage that was of not use to me. What a rip off. I would not recommend this company to anyone regardless of the price.

  39. I live in Houston, was in a head on collision accident, Adjuster [Redacted] and Supervisor [Redacted] claims Director Houston area, tried strong arm tactics; Return rental car or their would be consequences, tried several occasions to hand off car without any details of workmanship.
    [Redacted] had to get vehicle towed to another dealership to reveal shortcuts and oversights. They refused to complete any other work.

    What a rip off..

  40. Do not use Progressive they are a rip off if you have Rv insurance with them and need to change the policy from a motor home to a pull behind then they tell you they have to cancel and issue a new policy and then charge you at a 90% rato cancelation rate. So for renewing my policy for a little over a month, I gave them 430.00 and only got back 343.00 and had to pay them 425.00 for the new policy. Will not renew with them again. on any of my policies. Please do not use them.

  41. Just don’t cancel your policy with them, they will charge you.

    After 15 years with this company taking my premiums, much higher than some other insurance companies, they decided to charge me to leave them. Isn’t that nice?

    Their insurance is no better than anyone else, and their rates are not the lowest either. They even had the shady sales guy on the line to try and sell me into staying with them. In the end they were just like the other shady insurance companies.

    I would suggest getting insurance anywhere but with these crooks.


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