New Era Life Insurance Medicare Review & Complaints: Health Insurance (2025)

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Texas-based New Era Life Insurance Company writes a variety of supplemental policies across the country. Their products include final expense life coverage, lump-sum critical illness, and Medicare Supplement policies.

This New Era Life Insurance Medicare review will look at the Medicare Supplement care plans the company offers to its user. We’ll cover ratings, coverage, and how to get New Era Life Medicare quotes.

Before you choose to buy New Era Life Medicare coverage, make sure to compare your options.

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What is New Era Life?

Little information is available regarding the history of New Era Life. The company was incorporated in 1924 and has since grown to include the main corporation as well as New Era Life Insurance of the Midwest and Philadelphia American Life. The companies operate independently across different coverage areas, with headquarters in Houston.

The majority of New Era’s products are medical supplement; the only life insurance policy they offer is a simplified issue final expense life plan. All three of the companies under the New Era banner write Medicare Supplement plans, and all products are sold through local independent agents.

Does New Era Life Insurance Offer Medicare Supplement Policies?

As noted, all three of the group of companies write Medicare Supplement plans, but the website does not indicate which company covers which specific regional area. Nor does the website list exactly which of the standardized Medicare plans New Era’s companies actually write.

The Medicare Supplement section of the site offers an overview of what the product is for and what it may cover, depending on the option you choose.

New Era promises quick acceptance into their Medicare Supplement plans, as well as electronic claims processing. For any further information, including New Era Life Insurance Medicare eligibility, visitors to the site are instructed to have an agent contact them.

Are New Era Life Medicare Rates Competitive?

Since there is little to no information on the Medicare Supplement options themselves, it is not unexpected that the site does not list rate information.

New Era is an agent-driven smaller company, which means they follow the common path of avoiding online quotes and sending potential customers to an agent. Most of their business likely comes directly from agent sales rather than from online visitors.

Read more: New Era Life Insurance Review & Complaints: Life, Accident & Dental Insurance

New Era Life Claims Process

Ease of Filing a Claim (Online, Over the Phone, Mobile Apps)

New Era Life Insurance offers electronic claims filing for its Medicare supplement customers. However, the company does not provide online access to Medicare supplement quotes. Customers are instructed to have an agent contact them for further information.

Average Claim Processing Time

Unfortunately, the website does not provide specific information about the average claim processing time for New Era Life Insurance’s Medicare supplement plans. It’s important for customers to inquire about this directly with the company or their agents.

Customer Feedback on Claim Resolutions and Payouts

New Era Life Insurance does not have a readily available section on its website for customer feedback regarding claim resolutions and payouts. This information may need to be obtained through direct contact with the company or from independent customer reviews.

New Era Life Digital and Technological Features

Mobile App Features and Functionality

The website does not mention the availability of a mobile app for New Era Life Insurance. Therefore, it is advisable for customers to inquire with the company or their agents about any mobile app features and functionality they may offer.

Online Account Management Capabilities

The website does not provide detailed information about online account management capabilities. Customers interested in online account management should reach out to New Era Life Insurance or their agents to inquire about these features.

Digital Tools and Resources

New Era Life Insurance’s website lacks specific details about digital tools and resources. Customers looking for such tools and resources should contact the company directly or consult with their agents for more information.

Are Reviews and Ratings Positive?

We found the Better Business Bureau (BBB) files for two of the companies under the New Era banner. Both New Era Life Insurance Company of the Midwest and Philadelphia American Life have BBB files, but neither has a rating and neither has any complaints on file.

We searched for consumer reviews elsewhere, however, we’re unable to locate further reviews on other common sites. While we frequently see a lack of reviews for smaller life insurance companies, it is rare to find nothing at all to report, not even a BBB rating.

What’s the Bottom Line?

There simply is not enough information regarding New Era to make a recommendation. Without plan details, rates, and any sort of reputation information, this company will remain the type that gets new business through agent sales; most internet shoppers will find it difficult to form an opinion on this company based on what is available.

Although affordable New Era Life Insurance Medicare might be an option for you, shopping around is important. Get free Medicare quotes when you enter your ZIP code right now.