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New Era Life Insurance Review & Complaints: Life Insurance

New Era Life medicare supplement plans are the company's main offerings although they also have a simplified issue final expense life plan. New Era Life Insurance quotes are not available online, but the company promises electronic claims for New Era Life medicare supplement customers.

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Eric Stauffer is a former insurance agent and banker turned consumer advocate. His priority is to help educate individuals and families about the different types of insurance they need, and assist them in finding the best...

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UPDATED: Sep 14, 2020

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Texas-based New Era Life Insurance Company writes a variety of supplemental policies across the country. Their products include final expense life insurance, lump sum critical illness, and Medicare Supplement policies.

About New Era Life Insurance

Little information is available regarding the history of New Era Life. The company was incorporated in 1924, and has since grown to include the main corporation as well as New Era Life Insurance of the Midwest and Philadelphia American Life. The companies operate independently across different coverage areas, with headquarters in Houston.

The majority of New Era’s products are medical supplement; the only life insurance policy they offer is a simplified issue final expense life plan. All three of the companies under the New Era banner write Medicare Supplement plans, and all products are sold through local independent agents.

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New Era Medicare Supplement

As noted, all three of the group of companies write Medicare Supplement plans, but the website does not indicate which company covers which specific regional area. Nor does the website list exactly which of the standardized Medicare plans New Era’s companies actually write.

The Medicare Supplement section of the site offers an overview of what the product is for and what it may cover, depending on the option you choose.

New Era promises quick acceptance into their Medicare Supplement plans, as well as electronic claims processing. For any further information, visitors to the site are instructed to have an agent contact them.

Rates

Since there is little to no information on the Medicare Supplement options themselves, it is not unexpected that the site does not list rate information.

New Era is an agent-driven smaller company, which means they follow the common path of avoiding online quotes and sending potential customers to an agent. Most of their business likely comes directly from agent sales rather than from online visitors.

Claims

New Era does not offer claims information anywhere on their website. While they promise fast electronic claims filing for their Medicare Supplement, there are no further details regarding this elsewhere on the site.

Medicare Supplement claims are likely filed directly by the provider; so most policyholders should not have much involvement. There is a login area on the website for customers; it’s likely claims can be tracked once logged in.

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Ratings and Consumer Reviews

We found Better Business Bureau (BBB) files for two of the companies under the New Era banner. Both New Era Life Insurance Company of the Midwest and Philadelphia American Life have BBB files, but neither has a rating and neither has any complaints on file.

We searched for consumer reviews elsewhere, however, were unable to locate further reviews on other common sites. While we frequently see a lack of reviews for smaller life insurance companies, it is rare to find nothing at all to report, not even a BBB rating.

The Bottom Line

There simply is not enough information regarding New Era to make a recommendation. Without plan details, rates, and any sort of reputation information, this company will remain the type that gets new business through agent sales; most internet shoppers will find it difficult to form an opinion on this company based on what is available.

For a list of companies that we recommend, visit our Best Insurance Companies page.

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Review Information

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New Era Life Insurance Medicare
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About Eric Stauffer

Author: Eric StaufferI am a former insurance agent and banker turned consumer advocate. My priority is to help educate individuals and families about the different types of insurance they need, and assist them in finding the best place to get it.

4 Comments

  1. This company is terrible.

    My stepfather was just diagnosed with Alzheimer’s and cancer.

    He forgot to pay his premium for a few months and was tossed away written notices.

    When my Mom found out, she called the company and apologized and asked if they could pay the premium and get re-enrolled and the company said, “No.”

    They wouldn’t even consider it. My Mom is beside herself.

    They are without good health insurance and will be devastated by medical bills all because my stepfather had Alzheimer and my Mom didn’t realize it right away.

    She had thought he was on top of things.

    She’s 81 years old and is left to care for him with no health care coverage to treat his cancer.

    Do not go with New Era for supplemental insurance under Medicare.

    I can’t believe that the state of PA allows this and how we treat elderly people in this country.

    Reply
  2. I have used my New Era Supplemental a couple of times prior to my knee replacement.

    In all cases, they were awesome and paid EVERYTHING that Medicare denied.

    They also paid my hospital deductible.

    I walk in, give them my cards, and never do anything else….no co-pay, deductible and they pay even if Medicare doesn’t.

    I pay $119 per month and it is well worth it.

    I can go anywhere and am not limited by my plan.

    If I do choose one within their network, it is better for them, but they do not require it. I live in Central Texas

    Reply
  3. I bought a medicare plan G policy from New Era and have never been more pleased in Mississippi.

    I had some skin cancer problems and this company paid all.

    Doctors like it, it pays.

    I am so glad I did, no worries as this is a strong company.

    It’s new here, but I recommend them to friends.

    We are all old, and come to find out they have New Era too. We like ’em!

    Reply
  4. Every month my bill for my mother’s life insurance was late arriving. Usually within days of it being due.
    Last month I received my bill just 2 days before the due date and mailed it out the next morning.
    This month, I received a notice letting me know that the $10,000 life policy is now a pre-paid policy for $4,600 and something….For LATE PAYMENT.
    I do not think that this company has a professional, or honorable business.

    Reply

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