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New Era Life Insurance Company Review

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UPDATED: Nov 30, 2018

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New Era Life Insurance Company
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Approaching its 100th anniversary in business, New Era Life Insurance Company writes basic life insurance and supplemental policies. Several companies operate under the New Era banner across the country.

About New Era Life Insurance

The New Era website offers very little information regarding the company and its history. New Era was incorporated in 1924 and is a family of companies that includes New Era Life Insurance Company of the Midwest and Philadelphia American Life Insurance Company. Each company operates separately.

New Era’s corporate headquarters is in Houston, Texas. Independent agents sell policies across the U.S. New Era writes mainly supplemental health insurance, including Medicare Supplement, as well as final expense life insurance.

New Era Products

We have reviewed New Era’s Medicare products separately here, so this review will focus on their other offerings.

Life Insurance

New Era’s only life insurance product is a final expense plan called Platinum Series Whole Life that offers up to $25,000 in whole life insurance coverage. The plan is a simplified issue policy that requires no medical exam as part of the application process.

All three of the companies in the New Era group offer this coverage throughout different regions of the country.

Accident Insurance

The 24 Hour Accident plan on the New Era website is underwritten by Philadelphia American Life, part of their family of companies. The plan covers up to $4,000 in medical expenses for a single accident, as well as $300 a day for hospital stays. The plan also includes an accidental death benefit of up to $100,000, and the option to add disability coverage after an accident.

Critical Illness

New Era’s critical illness policy offers up to $50,000 in lump sum benefits to be used for any purpose upon diagnosis of a covered illness. These include cancer, heart attack, stroke, and more.

Philadelphia American Life also underwrites this plan.

Dental Insurance

New Era’s dental insurance is a PPO policy that offers access to a wide network of dental professionals across the country. The plan offers preventative service coverage as well as coverage for a variety of treatments.

GAP Insurance

Also underwritten by Philadelphia American, GAP insurance is designed to pay some of the out-of-pocket costs of medical care. The plan pays deductibles, copays, and coinsurance amounts, items that would otherwise be the responsibility of the insured under major medical plans.

Health Indemnity Plans

New Era’s health indemnity plans allow the insured to select the health benefits they need most. The plans are designed to help keep health insurance costs low by providing selected coverage.

Annuities

New Era offers a single premium deferred annuity to provide retirement income. It is the only annuity option they have listed.

Rates

New Era Life Insurance does not offer an online quoting option. Online quoting is not expected from a company that is dependent on agents for policy sales. It is unusual for an insurer like New Era to provide quotes on their website; rather visitors are directed to call a toll-free line or an agent.

Claims

We were unable to locate claims information on the New Era Life Insurance website. There is a policyholder login area, and it is possible that claims information may well be available once logged in.

This is something we occasionally see with this type of company. Claims assistance is likely readily available by calling the toll free customer service line, but in the internet age, we would expect to see some form of information on the website. Putting it behind a customer login portal makes claims more difficult in life insurance situations where the beneficiary may not have access to login credentials.

Ratings and Consumer Reviews

The only Better Business Bureau (BBB) file we were able to find for New Era was under the name of their subsidiary New Era Life Insurance Company of the Midwest. The file has does not list a rating or any complaints about the company at the time of this review.

Philadelphia American Life also has a BBB file without a rating or complaint.

We were unable to find any consumer reviews of New Era on any of the usual sites. It is not unusual to find very little on a smaller, lesser-known insurance company, but the lack of any ratings or reviews is somewhat surprising.

The Bottom Line

The general lack of information in regards to this company makes it hard to draw a conclusion. They offer a standard assortment of supplemental policies for this type of company, but without rates and details, we are unable to determine what sort of value the company provides.

For a list of companies that we recommend, visit our Best Insurance Companies page.

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Review Information

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New Era Life Insurance Company
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About Eric Stauffer

Author: Eric StaufferI am a former insurance agent and banker turned consumer advocate. My priority is to help educate individuals and families about the different types of insurance they need, and assist them in finding the best place to get it.

3 Comments

  1. New Era will not be my Choice ever for any kind of policy.

    In over a month I was not contacted by this company while I was waiting for a new supplemental plan.

    Only after I contacted them did I get a response. They are not proactive.

    When I finally found the hold-up, I was told I needed an additional medical form.

    I had an irregular heartbeat and it was controlled by meds.

    But I was not asked the particulars and was rejected.

    They said I was sent a letter of rejection a week ago in the mail but so far I have not seen it.

    They had my phone number and email but no contact there either even though I contacted them both ways and they had all my contact information.

    If they can not handle their regular business any better than that, how can they handle my insurance claims later?

    Reply
  2. One of my employees who had a critical illness policy with New Era had a heart attack.

    They emailed him a claim form as soon as we called it in.

    Reply
  3. I have a cancer insurance policy that is through New Era Insurance. My original policy was with another company and was bought by New Era. I have been trying to get a claims form for months and still have not received one. I am required to call to request a claims form as there is no information on their website. Their premiums have continued to increase over the years and are more expensive than some other companies. I am very disappointed with their services even though the staff is friendly and appear to be helpful. I do not recommend New Era and plan on canceling my policy with them.
    John

    Reply

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