UPDATED: Nov 30, 2018
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Wellington Insurance Group Summary
Wellington Insurance traces its roots back to 1988, when it was founded in Fort Worth, Texas. Their headquarters remain there today. Formerly known as Frontier General Insurance Agency, the company changed its name to Wellington Risk Insurance Agency, which is a subsidiary of Wellington Insurance Group, in 2011.
Wellington Insurance provides a risk triage service that analyses homeowner’s risk level and needs while connecting them to one of their admitted carriers throughout the state of Texas. Their own insurance company, Wellington Insurance Company, is just one of the carriers with which they place homeowner’s for coverage. Other companies include:
- Companion Property & Casualty
- Service Insurance Company/Pillar Insurance
- Worth Casualty
- CastlePoint National Insurance
- Palomar Specialty Insurance
- Torus National Insurance
- State National Insurance
Wellington Insurance products are sold with a network of agents throughout Texas. The company’s website is likely to be confusing to many people, since it presents the company more as an agency and financial services company than as an insurance company. Online services are available for those insured through the company, including policy management.
Wellington offers three levels of home insurance coverage. Each level is tailored to a specific category of risk, including homes that might not qualify for a standard homeowner’s insurance policy elsewhere.
The highest level of coverage available, this named perils policy covers 16 different perils. It includes replacement cost coverage for the dwelling, other structures, and for personal property. It also provides liability coverage of up to $500,000 and medical coverage of up to $5,000.
The middle of the road policy from Wellington covers 12 named perils. Like the select, replacement cost is provided for the dwelling, other structures, and personal property. This policy offers only a maximum of $300,000 in liability coverage and $2,000 in medical payments.
This policy also has a named perils dwelling fire option that has an actual cash value coverage for personal property and other structures, although there is an option for replacement cost if the dwelling is owner-occupied.
This policy is a basic, affordable insurance option for homes that do not qualify for higher levels of protection. Available as both a homeowner’s and a dwelling fire policy, this level provides for 8 named perils and is an actual cash value policy. Liability protection is available for up to $100,000 and medical payments up to $2,000.
As discussed, Wellington uses a system of risk factors to triage each customer and determine which of these three levels is right. As with most insurance companies, the lower the risk level of the home, the higher the level of coverage for which it will qualify. Even at their highest level, the Wellington Select plan, coverage is limited when compared to high-level plans from larger insurance companies, an indication that Wellington targets their products towards higher risks.
Wellington does not offer online quoting, and they write insurance through a number of different insurance companies and at several different levels. As a result, we are unable offer an accurate price comparison and it is difficult to make an estimate as to what sort of premiums they offer.
However, it is highly unlikely that a company like Wellington will offer rates that are competitive with national insurance companies, particularly those that are tiered at the higher risk level. Since Wellington sells insurance through agents, they also have commissions to pay, which generally leads to higher rates as well.
Wellington accepts claims in several ways. A claim can be filed through an agent or via their toll-free phone number: 1-800-447-6465 available 24 hours a day. Claims services can also be contacted via fax: 1-800-800-4049 or email at: firstname.lastname@example.org.
The website states that there is an online filing option, but does not indicate where this can be done. It is likely that customers must log into the Wellington customer portal in order to use this service.
Aside from how to file a claim, the website provides very little in the way of details regarding the claims process. It is likely a standard process of investigation, benefit determination, and settlement.
It is unclear how claims are handled for the affiliated companies through which Wellington places risks.
Wellington Insurance Group, Wellington Financial Services as listed on the BBB, has a B+ rating. Although the company is not accredited on the BBB, there are 14 complaints listed – five of which have been closed in the last 12 months.
The current BBB rating for Wellington has increased since our last review of this company, which is a good sign for the company’s reputation. The BBB drops ratings quickly for any failure to respond to a complaint, because the prior rating was lower due to Wellington’s lack of response to one claim, the new improved rate shows the company has taken note and action towards improving their customer service.
Overall there are very few reviews of Wellington Insurance anywhere online, which makes it difficult to form a clear picture of their reputation. There are no major red flags to state at this time.
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Wellington Insurance is likely to cause some confusion; they insure through several companies and present themselves not as an insurance company but as an agency, although they do have an insurance company as a subsidiary – a fact that is mentioned minimally on their website. This company is highly unlikely to provide competitive rates for most, however, those who are having difficulty getting coverage may need to consider looking into Wellington.
Anyone who is relatively low risk will probably find better coverage and a better premium going with a national company.
For a list of companies that we recommend, visit our Best Insurance Companies page.