GeoBlue Travel Insurance Review & Complaints: Health Insurance (2023)

The Blue in GeoBlue’s name comes from a very well-known name in health insurance, Blue Cross Blue Shield (BCBS), which licenses their brand to other insurers. They are a global travel health insurance company with a variety of plans that include short-term, long-term, and specialty policies.

Want to learn about GeoBlue?

GeoBlue is actually the trade name of a company known as Worldwide Insurance Services, LLC, and was founded in 1997. According to the website, GeoBlue also administers policies written by Bermuda-based insurance company 4 Ever Life International, which licenses the BCBS name as well. This fine print leaves some confusion as to which company is actually underwriting policies.

The policies offered by GeoBlue are all medical plans; their plans include very limited trip protection and are focused instead on health coverage. Plans are sold online and through insurance agents, travel agents, and other travel booking services.

Among GeoBlue’s products are single and multi-trip travel health plans, expatriate plans, student coverage, and group policies. They provide a large network of health care providers, clinics, and hospitals around the world, with 24/7 assistance and mobile access.

What are the different GeoBlue plan options?

As noted GeoBlue only writes health insurance. There are two main types of coverage plans – travel medical for short or long-term trips, and medical plans for people living abroad for extended periods. The latter provides more than just emergency coverage and includes things like preventative care and prescription benefits.

Voyager

Voyager is GeoBlue’s single trip emergency medical travel health product. There are two plans under the Voyager name.

The Voyager Essential and Choice plans are similar in most areas, with the option to select a medical coverage limit ranging from $50,000 up to $1,000,000. Both have $500,000 in medical evacuation coverage. The Choice plan has a higher accidental death & dismemberment (AD&D) limit at $50,000 versus $25,000.

The biggest difference between the plans is in pre-existing condition coverage, which has a 180-day exclusion on the Essential plan but no exclusion on the Choice. Choice also covers prescriptions at 100%, while Essential only reimburses 50%. Both plans have a choice of deductibles starting at $0 and going up to $500.

Minimal trip protection is included with these medical-focused plans, but they do both have $500 in baggage coverage and $500 in trip interruption coverage.

Voyager is also offered as a group plan at reduced rates.

Trekker

Like the Voyager plans, Trekker plans come at either Choice or Essential levels, but these plans are multi-trip rather than single. The plans cover multiple trips of less than 70 days in duration over a 12-month period.

The Essential plan has lower limits, at $50,000 for medical and $250,000 for medical evacuation coverage. It provides 100% of prescription medication reimbursement, up to a total of $2,500. The plan has a $50 deductible and pre-existing conditions are covered.

The Choice plan bumps medical coverage up to $250,000, with a limit of $100,000 for those between the ages of 70 and 84. Medical evacuation is covered up to $500,000. This plan adds AD&D coverage of $25,000. Prescription reimbursement is 100% up to $5,000. This plan also has a $50 deductible and covers pre-existing conditions.

Xplorer

The Xplorer plans are long-term coverage designed for people living abroad for more extended periods that covered by a travel plan. The plans can either include the U.S. or provide only coverage for international travel.

These plans cover many aspects of medical care, in much the same way that a regular major medical plan does. This includes preventative care, illness or injury visits, surgery, chronic care, prescriptions, and more. There are a variety of coverage and deductible options to choose from.

Navigator

The Navigator line of plans is medical coverage plans that can be selected for a variety of different travel abroad needs. The three categories are Education, Crew, and Missionary.

Navigator plans are long-term, designed for people who are spending time abroad for a specific reason, whether it is work, education, or missionary work. Like the Xplorer plans, these operate as major medical coverage and include the same type of coverage.

Corporate

The final GeoBlue coverage category is Corporate, which is designed to provide medical coverage to business travelers who are on an assignment away from their home country for an extended period of time.

Read more: Best Business Insurance Companies 

What are the GeoBlue health insurance plan rates?

We ran a quote for a 30-year-old insured person taking a 7-day trip. The Voyager Choice plan returned three options for medical coverage levels. At the low end, $50,000 in coverage with a $500 deductible came in at $10.56. The highest level of coverage for an insured person, at $1,000,000 medical with no deductible, came in at $18.24. Considering the huge increase in coverage, this plan offers the best value for the cost, and the upgrade would be well worth it.

We also quoted the Essential plan, which is a budget option and has a pre-existing condition clause. For the same coverage limits, the low-end plan was $9.44, and the high end $14.88. Compared with the Choice plan rates, the minimal price difference brings added benefits as well as removing the pre-existing condition clause, making it a better value for an insured person.

Annual plans came in at $100 for the Essential and $175 for the Choice plan. With five times the medical coverage, the Choice plan is again a good value.

It is important to remember that the low rates here are due to the fact that these are medical plans and include very little trip protection coverage and no cancellation coverage at all.

How does GeoBlue Insurance handle claims?

Because they operate as a health insurance company, GeoBlue contracts with a network of providers in many nations, allowing them to handle claims directly in many cases. In other cases, the insured may need to pay upfront and submit for reimbursement on a claim. The website does not provide any information on how to do this.

There is a member services login area where policyholders can access and manage claims and it seems likely that this is the area where submission of claims would be handled. GeoBlue also has a toll-free customer service line, an email address, and a contact form on the website.

How about GeoBlue’s ratings and consumer reviews?

GeoBlue has an A+ rating with the Better Business Bureau (BBB), and there are a total of five customer complaints on file in the past three years, two of which were closed in the past 12 months. The last time we reviewed this company, we were unable to locate a BBB file; in spite of the company being in business since 1997, the file was only opened a few years ago. GeoBlue became BBB accredited in early 2017.

We were unable to find further reviews of GeoBlue in any of the usual locations. In spite of their representation by a huge name in insurance and more than 20 years in business, there is very little in terms of the company’s reputation out there. In many cases, no news is good news in terms of reviews, but it does make it more difficult to form a clear picture of this company’s customer service record and determine if high-quality healthcare insurance is offered.

GeoBlue Travel Insurance Claims Process

Ease of Filing a Claim (Online, Over the Phone, Mobile Apps)

GeoBlue offers multiple options for filing a claim, making it convenient for policyholders. Claims can be filed online through their member services login area, which provides easy access and management of claims.

Additionally, GeoBlue has a toll-free customer service line, an email address, and a contact form on their website for those who prefer to file claims over the phone or via email. The availability of online and offline methods ensures flexibility for policyholders when it comes to the claims process.

Average Claim Processing Time

While the article does not provide specific information on GeoBlue’s average claim processing time, it is mentioned that GeoBlue contracts with a network of healthcare providers in many nations, allowing them to handle claims directly in many cases.

This suggests that claims processing may be efficient and timely, as direct billing with network providers can expedite the process. However, specific details on the average processing time would be valuable for potential policyholders.

Customer Feedback on Claim Resolutions and Payouts

The article does not include customer feedback on GeoBlue’s claim resolutions and payouts. Gathering feedback from policyholders regarding their experiences with claims can provide valuable insights into the company’s customer service and satisfaction levels.

Including such feedback would enhance the article’s completeness and provide a more well-rounded perspective on GeoBlue’s performance in this aspect.

GeoBlue Travel Insurance Digital and Technological Features

Mobile App Features and Functionality

The article mentions that GeoBlue offers a mobile app, but it does not provide details on the features and functionality of the app. Including information about what the mobile app offers, such as policy management, claims submission, and access to healthcare resources, would be beneficial for readers interested in the digital aspect of GeoBlue’s services.

Online Account Management Capabilities

GeoBlue’s online account management capabilities are briefly mentioned in the article, emphasizing the member services login area for claims and policy management.

However, expanding on the specific features available within the online account management portal, such as policy updates, document access, and premium payments, would provide a more comprehensive overview of GeoBlue’s digital offerings.

Digital Tools and Resources

The article mentions that GeoBlue provides 24/7 assistance and mobile access without delving into specific digital tools and resources available to policyholders.

Exploring the availability of digital resources, such as telemedicine services, healthcare provider locators, and travel advisories, would offer readers a better understanding of how GeoBlue leverages technology to enhance the travel insurance experience.

What’s the bottom line?

GeoBlue has a lot of travel medical insurance plans and long-term coverage options to choose from, at very reasonable rates. They’re backed by the Blue Cross Blue Shield name, although there is some confusion in terms of the various company names underlying the brand. There are no red flags in the minimal reputation information available; GeoBlue is probably a good choice for those who need medical coverage without trip protection.