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Kentucky Farm Bureau Insurance Review

Kentucky Farm Bureau Insurance Company exclusively sells home, auto, farm, business, and health insurance to members only. Membership appears to be fee-based, which means that those fees are going to cut into any savings from switching insurance companies. However – for those who do qualify, the company does appear to have a good reputation.

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Eric Stauffer is a former insurance agent and banker turned consumer advocate. His priority is to help educate individuals and families about the different types of insurance they need, and assist them in finding the best...

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UPDATED: Jul 30, 2020

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Kentucky Farm Bureau Insurance
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A member association with a long history, the Kentucky Farm Bureau provides insurance products designed to both protect and serve members. As one of the top-ranked Farm Bureaus in the nation, the Kentucky Farm Bureau’s insurance products are popular throughout the state.

Kentucky Farm Bureau Summary

The Kentucky Farm Bureau was formed in 1919 to work on the behalf of the state’s farmers. Calling themselves the “Voice of Kentucky Agriculture” the KFB has more than 500,000 members and offers those members a wide range of services including banking, estate planning, scholarships, and of course, insurance.

The Kentucky Farm Bureau’s range of insurance products include the big three in personal products, farm insurance, business products, and some health insurance. Some products are sold through affiliated companies.

As a Kentucky company, the KFB serves only the state of Kentucky, with offices in every county. Products are sold through a network of agents across the state.

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Insurance Products

Does KFB have health insurance? The KFB has a wide range of products for both individuals and businesses. Their personal products include all of the basics as well as some specialty policies, and they also cover multiple types of businesses and farms.

Auto Insurance

The KFB has a basic auto insurance program offering all of the basics as well as common coverage options. From what is presented on the website, their program appears to be free of some of the common gimmicks that are trending in auto insurance today.

The program offers an impressive list of discounts, including some common discounts and a few different offerings, such as a discount for school bus drivers.

The website promises auto insurance policies tailored to the needs of each individual driver, taking into account how often and how far you drive, among other factors – it should be noted that these factors are generally taken into account for any auto insurance underwriting.

Other Vehicles

KFB also offers boat insurance and policies for ATVS, personal watercraft, and motorcycles

Home Insurance

KFB has a range of different home insurance products for different types of houses and different needs, such as:

  • Special Form Homeowners – which is the standard single-family home insurance policy and includes structure coverage, personal property coverage, and liability
  • Broad Form Homeowners – which has more limits on what perils are included, and offers less comprehensive coverage; this policy is often used for seasonal properties or other properties that don’t need the higher level offered by special form
  • Modified Homeowners – which is the most basic form of homeowner’s coverage
  • Dwelling Fire coverage – a basic form of homeowner’s available at three levels. These policies cover structure and liability but have little personal property coverage an are often used for rental homes
  • Apartment and Condo Insurance – for those who need contents and Liability coverage without structure coverage
  • Mobile Home Insurance – specifically designed for mobile homes
  • Renter’s Insurance

Life Insurance

KFP has a full range of life insurance products, including term and whole life, according to their website, but policy details are not available. Southern Farm Bureau Life Insurance Company underwrites these policies

Farm Insurance

Not surprisingly, KFB has a strong farm insurance program. They offer Farm Owners Insurance in all three of the levels of their homeowner’s policies (special, broad, and modified). They also have Farm Liability and Farm Equipment and buildings coverage available.

Business Insurance

KFP writes Business Owner’s Insurance policies, which are package policies including basics of commercial coverage such as liability and business property coverage. In addition to the basic policy, there are a number of options available to customize the business policy to each company’s needs such as outdoor sign coverage, earthquake coverage, spoilage coverage, and more.

They also write individualized commercial policies that can provide for the specialty needs of multiple industries.

Health Insurance

KFB has partnered with Anthem Blue Cross and Blue Shield to provide a range of health insurance options for its members. The company website does not offer information regarding health policies, but does direct you to contact an agent.

Additional Products

KFB has several other products on the list, including food insurance through the National Flood Program, Umbrella Insurance, and even coverage for churches.

Retirement Planning

Among the options for retirement planning are a range of annuities, long-term care offered through John Hancock, estate planning, and more.

Kentucky Farm Bureau Rates

Kentucky Farm Bureau does not offer online quoting, and insurance is available only to members, making it very difficult to do a price comparison against other insurance companies.

As a local, members-only, mutual company, KFB is likely to offer relatively good rates. They offer a lot of discounts and have a very specific audience for their products, making it likely the prices are tailored to that market as well.

KFB serves only Kentucky, so it can’t be compared with our other rate test states. Although it was difficult to ascertain on the KFB website, reviews of the company indicate that there is a membership fee required, which means that the cost of that must be taken into account when comparing rates.

Claims

During business hours, claims are reported directly to the insured’s agent, and an after-hours toll-free number 1-866-532-2524 is available outside of those hours. The toll-free line operates from 4:30 p.m. to 9:00 a.m. and 24 hours on Saturday and Sunday.

After the initial report, the claim is assigned to an adjuster in the local claims office, who will then contact the insured within 24 to 48 hours. The process from here is not detailed on the website, but likely follows common auto claims procedures.

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Consumer Research and Complaints

The Kentucky Farm Bureau has been an accredited company on the Better Business Bureau site since 1993. The company has an A+ rating from the BBB, and there are only seven complaints registered against them in the past three years. Six of those complaints are with regards to product and service.

There are very few Kentucky Farm Bureau reviews out there, which is generally a positive thing when it comes to insurance companies. Of the few reviews, there are actually a couple of positive ones, which further bolsters the theory that most customers are generally happy – they haven’t complained and a few have even taken the time to write positive reviews.

Financial Strength

Rating Company Grade Financial Outlook
AM Best A Stable
Fitch N/A N/A
S&P N/A N/A

Bottom Line

Is Farm Bureau a good insurance company? Kentucky Farm Bureau is a local insurance company serving only its members, which cuts out a large portion of the population. Membership appears to be fee-based, which means that those fees are going to cut into any savings from switching insurance companies. The market for which KFB insurance is worth considering is not a large one, which makes it difficult to recommend against other, likely less expensive, insurance companies. However – for those who do qualify, the company does appear to have a good reputation.

For a list of companies that we recommend, visit our Best Insurance Companies page.

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Review Information

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Kentucky Farm Bureau
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About Eric Stauffer

Author: Eric StaufferI am a former insurance agent and banker turned consumer advocate. My priority is to help educate individuals and families about the different types of insurance they need, and assist them in finding the best place to get it.

3 Comments

  1. I have been with Farm Bureau going on 40 years. Rates going up every year and when my wife and I reached 70, rates up again. We took the AARP Seniors driving course last year and saved a measly 23.00 dollars. Rates up 46.00 dollars again this six months. The reason given is a rate increase across the board and a hit and run that I had last year was listed as my fault. The new insurance company agency I am talking to says Farm Bureau is notorious for charging accidents incorrectly to make it easy to raise their rates and to cause problems when a customer is seeking a new company. The at fault accident shows up and the new company cannot be competitive. I asked a Farm Bureau agent to have this corrected and have not heard back. Farm Bureau customer service is not what it used to be. I am seriously considering moving auto and home policies elsewhere.

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  2. Like others, I have paid Kentucky Farm Bureau on time for many years (their payments come directly out of my bank account). My sister had an accident in one of our cars. It wasn’t her fault – she was hit in the rear by a drunk driver. I told KFB when I signed up for insurance with them that she drove that car. I wanted a rental car for her and all they had to do was send a note to the rental car company that as a driver of the rental car – she would be covered and they wouldn’t do it. As a matter of fact [Redacted] talked to me in a manner that was not at all like my business was appreciated. People, get your insurance somewhere else.

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  3. I have never been talked to so demeaning and belittled as I was in Farm Bureau office in Whitesburg this morning. I had a claim check that I can not get cashed. I was told that that was my problem and they were not gonna do anything to help me. I worked in the coal mines for thirty years and have hearing loss. With the noise I could not hear good and get confused. With the hearing loss and confusion my naturally gets louder. A guy came in the room and told me I was getting aggressive because my voice was loud and talked to me in a loud aggressive voice himself and told me they were not gonna do anything it was my problem. His demeanor led me to think he wanted me to leave so I left. I have paid Farm Bureau for thirty five years and I get treated in this way by a company that has a sign in there office when you enter that says Big on Committment. Really committed aren’t they. I can not express the way I feel in words. It really hurts as a older retired person.

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