Chubb Insurance Company Review & Complaints: Auto, Home, and Business Insurance

Chubb Insurance Company is one of the largest commercial insurance companies in the U.S. and also writes personal insurance. Chubb Insurance reviews find a low complaint volume and an A+ rating with the BBB. Chubb insurance rates will likely be higher than average since Chubb car insurance and Chubb home insurance are aimed at the high-value market.

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Eric Stauffer is a former insurance agent and banker turned consumer advocate. His priority is to help educate individuals and families about the different types of insurance they need, and assist them in finding the best place to get it.

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Leslie Kasperowicz holds a BA in Social Sciences from the University of Winnipeg. She spent several years as a Farmers Insurance CSR, gaining a solid understanding of insurance products including home, life, auto, and commercial and working directly with insurance customers to understand their needs. She has since used that knowledge in her more than ten years as a writer, largely in the insuranc...

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Reviewed by Leslie Kasperowicz
Farmers CSR for 4 Years

UPDATED: Apr 26, 2021

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If you’re looking for a complete Chubb Insurance review, you’ve come to the right place. We’ve got everything you need to know about Chubb Insurance Company. As you shop for insurance, you probably wondered, “Is Chubb Insurance good?” Let’s find out.

From small and humble beginnings in New York City, Chubb Corporation has grown to be one of the biggest and best insurance companies in the nation. However, they are among the less recognized names among insurers, especially in the personal lines market.

With operations in 120 countries and a ranking as the eighth largest commercial property & casualty insurer in the U.S.in 2020, Chubb is best known as a commercial insurance company. However, they also offer some personal lines products as well, mainly aimed at wealthy markets.

Continue reading to learn more from our Chubb Insurance review and find more information about Chubb accident insurance reviews. If you want to search for affordable insurance, enter your ZIP code in the FREE online tool above.

What is Chubb Insurance Company?

Chubb Casualty Insurance Company was founded in 1882 as a marine insurance company in the port area of New York City. It was started by Thomas Caldecott Chubb, along with his son Percy, and given their name.

This small family business, joined by Thomas’ brother Hendon in 1895, began with 100 local customers and grew quickly. By 1967 the growing company established itself as The Chubb Corporation. In 1984, The Chubb Corporation was listed on the New York Stock Exchange.

Today, Chubb Limited operates in over 120 countries across North America, Europe, South America, and the Pacific Rim. Their headquarters are located in Warren, NJ but work in offices around the globe. Products are sold through a large network of agents and brokers. Chubb insurance reviews may cover any branch of this huge company.

According to Business Insurance, ACE Limited, the 5th largest commercial property, and casualty insurer announced a deal to purchase the Chubb Corporation, combining the two companies, while keeping the Chubb name in July 2015. The multi-billion-dollar deal created an even larger company.

The acquisition was completed in January 2016, at which point ACE adopted the Chubb name globally and began trading on the New York Stock Exchange as “CB.” The two companies will no longer compete for business and form a truly formidable force in the market. They are now one.

The company has a long list of subsidiaries, including international companies such as Chubb Insurance Company of Canada and Chubb Insurance Company of Australia (among other countries). There is also a list of American insurance company subsidiaries that include Federal Insurance Company and Pacific National Insurance.

Beyond insurance companies, the corporation also holds underwriting managers, The Chubb Services Corporation – a consulting, claims administration, and services company and even a real estate company, Bellemead Development Corporation.

The company is best known as a commercial insurance company with many types of insurance, and this is where the majority of their business is written. They have more than 170 commercial insurance products available to cover a wide range of business types and needs, from liability to worker’s compensation.

The sheer number of products they write, for a vast range of industries, makes them pretty well known in the commercial insurance market.

They also write personal lines products that are generally aimed at the wealthier customer; their clients include Fortune 500 CEOs. This focus on a more affluent market is likely why its personal lines products aren’t well known to the general audience.

Although there is no clear statement that says the policies aren’t available to everyone, they don’t tend to market to the same audience categories as companies like Geico.

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What Commercial Insurance Products Are Offered?

Chubb’s top products are commercial lines property & casualty, which has earned them a place among the biggest insurers in the nation. We will take a look at the products they offer in this market, and then review the personal lines options.

Chubb’s business insurance covers a wide range of businesses with coverage options to suit the needs of various industries. They cover businesses on a global level, from property & casualty to accident & health. They also write for small businesses down to the entrepreneur level.

The insurer writes specialized Industry Solutions package policies to meet the needs of an incredible range of business types, from Entertainment to Financial Services, Technology, and more. The policies are designed to select the right property and liability coverage for the specific risks associated with each industry. Chubb states that this attention to detail makes their business insurance more personalized to each company and each industry.

There are several categories of business insurance available from Chubb.

What about Chubb professional & management liability?

Products in this category are designed to provide for the specific liability needs of various business types, such as:

  • Crime/Financial Fidelity
  • Cyber Crime
  • Directors & Officers Liability
  • Employment Practices Liability
  • Errors & Omissions
  • Fiduciary Liability
  • Kidnap/Ransom & Extortion

Chubb also has liability solutions designed specifically for private companies, public companies, and non-profits, as well as for multinational corporations. Some of these products are included in the Chubb Industry Solutions plans, which combine the right liability with business insurance basics to cover each specific type of business.

What is Chubb property & casualty insurance?

This portion of Chubb’s business is their bread & butter and the heart of the commercial program. They offer a range of common to specialty property & casualty products, available as packages and individually.

Individual Products Include:

  • Environmental Liability for pollution risks
  • Equipment Breakdown
  • Excess & Umbrella Liability
  • General Liability
  • Marine
  • Multinational insurance for global operations
  • Risk Management
  • Worker’s Compensation

Package Products Includes their Customarq Classic Package (Chubb’s standard package policy) is their flagship package and offers coverage for companies of all sizes.

The Customarq Classic package policy features property coverage with an automatic $500,000 blanket limit to cover certain areas of property loss with one overall coverage, general liability to cover the basic liability needs of a business, and business income coverage. It offers broad “all-risk” coverage in many areas and flexible valuation. This package policy is also available with a global extension that addresses the particular risks of international business.

Chubb also tailors the Customarq package policy specifically for the needs of markets with slightly different necessities, particularly:

  • Broadcasters
  • Cultural Institutions
  • Energy
  • Law Firms
  • Life Sciences
  • Metalworkers
  • Technology
  • Wineries

These packages include the coverage of the Customarq Classic package, with additions addressing the specific risks of equipment and liability that come with each of these industries. Broadcasters’ packages, for instance, will provide coverage for antennas and other broadcasting equipment, while the Cultural Institutions package covers things like historic buildings and collections.

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Does Chubb offer accident & health?

With a range of products focused on Accidental Death & dismemberment, Travel Accident, and Hospital Indemnity Plans, Chubb offers plans for groups and solutions for individuals. These products are sold in three main categories:

  • Employee Benefits – helping employers care for their employees and their families
  • Special Risk – providing coverage for sponsored events
  • Consumer Solutions/Affinity Markets – with programs for members of groups, associations, and other membership services
  • Chubb Continental Care – Part of the Chubb accident insurance provides solutions against disease risks, physical lesions, events that cause death, and accidents on vacations or trips.

Is Chubb supplemental health insurance legit? Is Chubb’s health insurance good? These are all common questions for Chubb health insurance reviews and Chubb medical insurance reviews.

Can you get Chubb insurance surety bonds?

Chubb writes surety and guarantee bonds for a variety of industries, including:

  • Commercial
  • Construction
  • International
  • National Engineering & Construction

What personal insurance products are offered?

Chubb’s Masterpiece products are designed to meet the insurance coverage needs of affluent people with many assets to protect. As a result, their home and auto aren’t likely to be of much interest to the average insurance customer. For those with a higher tax bracket, Chubb’s products provide a list of coverage and features designed specifically for this market.

To be clear – there is no rule about how much has to be on your paycheck to take out a Chubb policy, but the plans are most definitely skewed towards the wealthier customer and are not going to be a budget option in terms of premium prices. As a result of the positioning of these products, Chubb isn’t well known as a personal lines insurer, except perhaps in certain circles.

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What is Chubb auto insurance?

Chubb auto insurance programs offer all of the coverage of a standard policy, such as liability, comprehensive, and collision coverage, in addition to the following:

  • An agreed-upon value clause, under which the insured and the company agree to the value of the automobiles ahead of time
  • Up to $15,000 for Loss of Use, without a daily limit as seen on most policies
  • Use of Original Equipment Manufacturer (OEM) parts for repairs
  • No depreciation on parts

Chubb also has a collector auto policy available to cover antique and collectible vehicles. These policies are Agreed Value policies and don’t place any restrictions on the mileage you can drive for hobby use, unlike other collector car policies.

As a general rule, most people that choose to buy Chubb auto coverage are not budget shoppers. Although affordable Chubb insurance may be available, they aren’t known as a cheap auto insurance company.

Can you get Chubb home insurance?

Chubb’s Masterpiece home insurance policy is designed to protect high-value homes and the personal property within, with features that include extended replacement cost, generous loss of use limits, complimentary services during a claim, and a cash settlement option.

Chubb also offers insurance for condos and renters, in addition to single-family detached homeowners insurance rates. Most people that buy Chubb home insurance need a bit more than the standard homeowners insurance policy and fall into the high-value home category.

Finally, they have a flood insurance program that is advertised as being better than the National Flood Insurance Program. The Chubb program offers extra coverage for property, a generous loss of use allowance, and a broader definition of a flood.

What additional products are offered?

Family Protection

This unusual plan from Chubb offers coverage for the insured and family when they are the victim of a handful of possible crimes – such as carjacking, stalking, road rage, or home invasion. This coverage is available anywhere globally and is designed to cover expenses incurred in any of these crimes.

Valuable Articles

Chubb’s Valuable Articles insurance policies are designed for high-value items such as jewelry, collectibles, art, etc. These policies are for items that are far beyond the coverage included with a homeowner’s policy.

Watercraft

Chubb writes watercraft insurance for boats of all sizes, from small runabouts to large yachts. Coverage is comprehensive and includes liability, damage to the boat, and transportation coverage.

Excess Liability

In keeping with their focus on the affluent, Chubb writes excess liability policies that provide coverage for up to $50 million. This type of policy goes above and beyond the typical umbrella policy.

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Are the Company’s Insurance Rates Competitive?

Chubb premiums are difficult to compare to other companies due to the nature of their business. Since most of their products are commercial and business needs vary greatly, it is difficult to compare rates.

Customers who are seeking out Chubb for personal insurance are not likely to be the type of people concerned about the cost of the policy, but more so the coverage. Since these policies are aimed at the more affluent market, price shopping and budget are unlikely to be a major issue. That means Chubb car insurance quotes may not be comparable to other companies.

Here are average car insurance rates based on the National Association of Insurance Commissioners (NAIC) research.

U.S. Average Car Insurance Rates by Coverage Type
Car Insurance Coverage TypeAverage Annual RatesAverage Monthly Rates
Comprehensive$148$12
Collision$326$27
Liability$555$46
Full$1,029$86
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Liability auto insurance is required. However, collision, comprehensive, and full coverage is not required. Teen drivers will pay much more for auto insurance.

Chubb does not offer any sort of online quoting and sells all policies through agents whose commissions are likely to drive the prices up somewhat. The company positions itself as focused on good coverage and good service, and not as a budget option.

Can claims be filed online?

Chubb has a simple, easy to locate and access, claims reporting system. The claims page on their website lists contact information front-and-center – no searching around for the right information.

Most claims, including auto and home, can be reported through the same toll-free number at 1-800-CLAIMS-0.

Worker’s Compensation claims can be reported at 1-800-699-9916. They can also be faxed to 1-800-300-3528.

There is also an online claim reporting option that is easily accessible and can be used for multiple types of claims, including auto and home. You will need a Chubb Insurance login to access this system.

Finally, claims can be submitted through your local agent or broker. Some claims require a special process outlined on the claims website, depending on the type of policy and the type of claim.

Chubb promises an unprecedented response time of six hours to a claim for property or auto. The process is then explained to the insured by the adjuster, who will send out automated updates as the claim proceeds. After the damage is inspected and coverage is verified, repairs will proceed, and Chubb will pay damages after the deductible and up to the policy limits. Chubb offers a network of approved repair shops for auto claims or allows policyholders to use the repair shop.

Settlements are paid within 48 hours of the final determination in most cases, according to the Chubb website.

Claims for business policies may be complex and involve a longer process than a personal insurance policy. Chubb makes every effort to complete the claims process as quickly as possible, but there is no promise in how long it will take. The business claims process is much the same as on the personal lines side but may have a more complex and involved investigation period.

How Are the Reviews, Consumer Feedback, and Reputation?

Chubb’s head office location currently states it is not rated with the Better Business Bureau (BBB). They are not accredited and show only 14 complaints in the past three years, four of which the company did not respond to. Other Chubb Insurance BBB listings do have ratings, including an A+ for Chubb Limited in Pennsylvania.

The office in Phoenix, AZ, has a rating of A, with only two complaints, although one was not resolved. This is a marked difference from the head office rating, which seems to stem from the two complaints to which the company didn’t respond. Overall, the number of complaints is very low.

Although there are some negatives out there regarding Chubb, the reviews are so few that it doesn’t raise many red flags.

That said, a company like Chubb that serves mainly businesses and high-end clients does not see as many online reviews or complaints overall, as these are not the kind of clients to deal with their issues by leaving a bad review.

While it is not surprising to see fewer reviews for a company like Chubb than other insurance companies, the very low number of complaints overall when compared to the size and scope of the company generally leaves a fairly positive feeling.

According to Insure.com, Chubb has a good customer satisfaction survey. The rating is 90.6 and 88 percent of people surveyed said they plan to renew. That seems to say more than a few complaints, seeing that all insurance companies have some complaints. However, not all insurance companies can claim a 88 percent renewal rate.

The company certainly receives its share of accolades from other institutions.

They were named one of America’s Most Trustworthy Companies by Forbes in 2010. Forbes also named them one of America’s Most Admired Companies from 2003-2008. They’ve also won awards around the world for service and products.

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Chubb Insurance Review: What’s the Bottom Line?

Chubb is a huge player in the business insurance market and is now even bigger with the ACE merger. That makes them a top choice for many companies, especially large companies with global business interests. For most medium-to-large companies, Chubb will be well worth comparing rates and coverage.

In terms of personal insurance, Chubb is likely to appeal primarily to wealthier markets. Although they do not deny a quote to anyone, their website is clear that products are aimed at a higher tax bracket. They are not likely to come close to competing with other insurance companies in terms of rates, so the average person might want to look elsewhere for coverage.

Chubb life insurance reviews your health before issuing a policy.

Overall, Chubb has a strong history, strong claims system, and enough positives to overcome their BBB rating. It seems doubtful that those who choose Chubb will be disappointed by the service they receive.

Let’s end our Chubb Insurance review by answering a few frequently asked questions. We found these questions in search engines across the internet. If you want to know the average cost of insurance in your area, enter your ZIP code in the FREE comparison tool below.

#1 – Is Chubb a good insurance company?

Chubb Insurance appears to be a good company. We found that customer reviews make Chubb Insurance a reliable company despite the questionable reviews on the BBB website.

#2 – Is Progressive a reputable insurance company?

Yes. Progressive is one of the top-grossing insurance companies in the United States with good customer ratings and a strong financial outlook.

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#3 – What insurance company is rated the best?

Geico has been rated the best company overall by A.M. Best and J.D. Power.

#4 – What is the best-rated home insurance company?

Prudential is one of the best-rated home insurance companies overall.

#5 – What are the worst insurance companies?

According to Consumer Reports, Esurance, Liberty Mutual, and Nationwide are the worst-rated insurance companies.

#6 – What are Chubb insurance reviews on BBB?

Chubb insurance reviews on the BBB website depend on the location. The headquarters is currently not rated, but other locations have A and A+ ratings.

References:

  1. http://www.businessinsurance.com/article/20150705/NEWS06/150709947
  2. https://www.bbb.org/new-jersey/business-reviews/insurance-companies/chubb-group-of-insurance-companies-in-warren-nj-13000171/reviews-and-complaints

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