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A Abana Insurance Review

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UPDATED: Nov 30, 2018

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A Abana is an auto insurance company offering coverage in Texas. They appeal to the non-standard market and insure drivers who have trouble getting coverage elsewhere.

About A Abana

A Abana Insurance was founded in 1975 and has 85 locations in five states. In spite of the fact that the website lists Illinois, Texas, Nevada, Arizona, and Indiana as coverage areas, with the vast majority of locations (50) in Illinois, the “Our Locations” page lists only Texas.

The confusion is due to the fact that the company writes car insurance under different names in other states. Illinois Vehicle Insurance, although it does not use the A Abana name, has the same logo and has the same website content, and is clearly the same company. While it’s not unusual for companies to use different names for affiliates, it is uncommon to do so without making this fact clear to website visitors. It is rare to see a site that fails to clarify affiliations.

During our research, we were able to ascertain that A Abana is connected to American Access Casualty Company, as is Illinois Vehicle Insurance. American Access a provider of non-standard auto insurance and appears to be the parent company.

As the A Abana name is only used in Texas, this review will focus on the Texas locations and policy offerings from the company. A Abana writes auto insurance in several parts of the state, with policies sold through independent agents.

A Abana Auto Insurance Products

A Abana provides basic descriptions of the coverage options they offer on their website, although there is no specific information regarding their policies. A quick overview of the FAQ section of the site gives the impression that they cater to a non-standard, high-risk insurance market, which supports our research regarding parent company American Access Casualty.

Although the site does mention that insurance is available to anyone, regardless of driver license status or need for an SR-22, this sort of insurance is often the realm of non-standard insurers. A Abana appears to write standard insurance as well, but the tone of the website tends to read as marketing towards those who have had trouble getting coverage elsewhere.

The company’s policies include basic liability coverage to meet state minimums and beyond, as well as the options to add comprehensive coverage, collision coverage, roadside assistance, and rental reimbursement to the policy. There does not seem to be information on discounts.

A Abana Rates

Online quoting is available but requires that you enter a zip code. We tested sample zip codes from major cities in Texas, however, the site returned a message that coverage was not available in those areas. As a result, we were unable to source sample rates.

Since A Abana appears to appeal to the non-standard market, we would expect that their rates will not be competitive with major standard insurers.

Claims

A Abana claims can be filed via phone or by contacting the agent of record. The claims page indicates that claims are submitted to American Access Casualty Company. This appears to be the parent company of A Abana, as it shares the same address as the Illinois headquarters listed elsewhere. This is the only indication anywhere on the site of which company actually owns A Abana.

There is a Preferred Repair Network, and the company offers a link to a different website where the insured can follow the progress of a claim that is being handled by an in-network repair shop.

Ratings and Consumer Reviews

A Abana has a Better Business Bureau (BBB)  record for a location in Houston, Texas. The rating is a B-, with only one complaint on file in the past three years.

We were unable to locate any direct consumer reviews of this company. Given the confusing nature of its affiliation with other companies in five states, it is likely there are reviews under a different name elsewhere.

The Bottom Line

A Abana Insurance offers minimal information and is not forward in regarding its affiliation with other companies. This creates an unclear picture of who they are and what they do. This is a company that drivers in a certain market may be referred to when they are unable to get coverage elsewhere but is unlikely to appear on any lists for the average insurance shopper.

For a list of companies that we recommend, visit our Best Insurance Companies page.

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Review Information

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A Abana Insurance
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About Eric Stauffer

Author: Eric StaufferI am a former insurance agent and banker turned consumer advocate. My priority is to help educate individuals and families about the different types of insurance they need, and assist them in finding the best place to get it.

4 Comments

  1. I absolutely love this insurance company.

    Rates are very affordable and my agent is the best!

    Thanks A Abana

    Reply
  2. A Abana insurance is reasonable but terrible when it comes to getting your vehicle repaired after an accident. Its has been almost a month and my vehicle has been repaired but I cannot pick it up because A Abana has not paid for the repairs..

    The mechanic & myself keep getting the run around about the payment. On top of that I have to pay my deductible and some of the maintenance fee which is ridiculous because I should only have to pay my deductible.

    I am very upset. This is the worst insurance i’ve ever had..

    Reply
  3. Spoke to a girl gave me a false extension enter bin numbers almost got my ins I just purchased canceled gave me a hard time adding a vehicle she should not be a agent

    Reply
  4. [Redacted] is an agent for A Abana Insurance and she is simply the best! Great customer service skills and very knowledgeable!!

    Reply

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