UPDATED: Nov 30, 2018
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About United American
United American was founded in Dallas, Texas in 1947 by C.L. Dunlap, who added two more to his staff within the first year. Growth resulted in several moves to larger buildings, and in 1982 the company was acquired by Torchmark Corporation, a major insurance, and financial services holding company. Torchmark owns several companies of the same size and scope as United American, with a general focus on the same type of products. United American now has offices in the same location as Torchmark, in McKinney, Texas.
United American has been writing Medicare Supplement plans since 1966 and has grown to provide coverage across the U.S. They also write group retiree health plans and life and supplemental health coverage for individuals.
Products are sold through independent agents, with United American licensed in 49 states and D.C. In New York, policies are sold through First United American Life Insurance Company.
United American Medicare Supplement
Medicare Supplement is the only Medicare plan that is offered by United American. They have been writing this type of coverage for as long as Medicare has been in existence.
Of the 11 possible standardized plans, United American writes 10. That is an impressive list of offerings and more than we have seen from some much larger companies.
The available plans are A, B, C, D, F, F with a high deductible, G, K, L, and N. Plan A is the base plan that provides coverage for Medicare coinsurance amounts and also pays for the first three pints of blood each year. Each of the plans beyond A adds on more coverage, up to Plan F, which covers all out of pocket costs including emergency medical abroad. Some plans cover Part B coinsurance only in part.
Plan F is also offered with a deductible; this allows a much lower monthly payment with a pre-determined out of pocket cost that the insured can plan for. Another cost-saving option is Plan N, which has some copays in return for lower premiums.
With nearly every plan possible available, United American has options for every budget as well as for whatever coverage the individual prefers to have in their Medicare plan.
United American does not offer online quoting, nor do they have any rate information available for their plans. Rates will vary from state to state and from person to person.
It is common for companies like United American to offer rate quotes only through agents and not online. A lot of their new business comes in through word of mouth and through agent sales directly, which is something of an old-school approach to insurance sales.
Medicare Supplement insurance claims are generally handled directly with providers, but there may be some situations where the insured needs to be involved in the process. We did see one complaint about this company that states the insured was charged an additional fee to have claims processed directly by the company. We could not confirm that on the United American site, however.
The United American website does list what forms are needed to file a Medicare Supplement claim as well as the mailing address to which they should be sent. Those forms, however, do not appear to be available for download from the company’s website. There is a customer login area, however, and further information may be available there when logged in.
Ratings and Customer Reviews
United American Insurance has an A+ rating with the Better Business Bureau (BBB), with only ten complaints on file in the past three years and no reviews. They have been accredited with the BBB since 1952, only a few years after their founding.
There are more reviews on Consumer Affairs, with a total of 97, 33 of which contain star ratings for an overall one-star rating. The reviews are all negative, with repeated complaints of claims being denied.
While the complaint volume is not particularly high for a company of this size, it is always somewhat concerning to see repeated complaints of the same nature. The complaints for this company are fairly common to this type of insurance company and highlight the importance of reading all of the fine print of a policy before buying; that said, it is always important that any insurance company offer transparency in terms of what they are selling and help customers to understand what they are buying.
The Bottom Line
Without rates listed for this company or an online quoting option, we are unable to compare them to competitors in terms of cost. The complaints are not a major red flag, but they are a part of the overall picture to look at when comparing your options. United American does have a great selection of plan options, and for those that do not mind contacting an agent for a quote, they might be worth putting on the list.
For a list of companies that we recommend, visit our Best Insurance Companies page.