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Tower Hill Insurance Group Review

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UPDATED: Nov 30, 2018

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Tower Hill Insurance Group
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A family-owned insurance company in Florida, Tower Hill Insurance Group has expanded since its inception as a mobile home insurer to a group of companies serving South Florida. The group of companies under the Tower Hill banner now offer plenty of options for personal and commercial coverage alike.

Tower Hill Insurance Group Summary

Tower Hill was formed in 1972 as Mobile Home Insurance Associates in Miami, Florida. Offices were moved to Gainesville in 1980 and a partnership formed with Omega Insurance in 1987. The current company name, Tower Hill Insurance, was taken on in 1997. Since then the company as merged with and acquired several other insurance companies to create today’s Tower Hill Insurance Group. Acquired companies include Regency Insurance Company (now Tower Hill Preferred), DeSoto Prime Insurance Company (now Tower Hill Prime), Royal Palm and Hillcrest Insurance Companies.

Originally insuring mobile homes, Tower now covers a wide range of properties including single-family, rental homes, and condos. They also cover a specific list of commercial properties for both property and liability. Each of the various companies writes policies for different types of property, allowing the group to offer a good range of options. Tower Hill has an office in Kentucky, but currently only writes policies in Florida.

Insurance Products

Home Insurance

Tower Hill’s homeowner’s insurance package policy applies to single-family or duplex homes that meet the underwriting requirements for standard policies. These policies are designed to provide comprehensive coverage that provides for replacement cost of the home as well as coverage for personal property, other structures, and liability. Tower Hill also writes policies for other types of owner-occupied homes with a range of coverage, such as:

  • Mobile and manufactured homes
  • Condos

Rental Home Coverage (Dwelling Fire)/Landlord Insurance

The Tower Hill policy for rental homes – occupied by a tenant and not the owner – is a dwelling fire policy that covers the structure and a limited amount of personal property. As the home is not owner-occupied, it does not provide for the tenant’s property.

Renter’s Insurance

Renter’s Insurance policies from Tower Hill are available to cover the personal property of tenants, coverage not provided by the landlord. These policies also include liability coverage for renters.

Commercial Insurance

Tower Hill has products to cover a specific list of commercial properties for structures, business property, and liability. Products are available for:

  • Homeowner’s Associations to cover common areas
  • Office and Retail complexes for lessor’s risk
  • Hotels and Motels for liability and property
  • Manufactured and Mobile Home parks and communities
  • Mercantile Advantage – for businesses that are mainly wholesale but do on-site sales as well
  • Commercial Residential, for multi-unit dwellings such as apartment buildings
  • Self-Storage Facilities

Additional Products

Tower Hill also writes Flood Insurance policies through the National Flood Insurance program for homes in need of flood protection.

The company also offers Watercraft Insurance through a partnership with SkiSafe. The policies offered can apply to watercraft of all sizes from jet skis to yachts.

Tower Hill Insurance Group Rates

Tower Hill offers a quick quote system on its website, but this is a large estimate range. A $300,000 home located in the same zip code as Tower Hill (32605), built in 2000 returns a premium estimate of between $1170 and $2132. This range makes it difficult to compare to other insurance companies.

More accurate quotes can be obtained through insurance agents selling Tower Hill products. Because Tower Hill has multiple companies, they may be more able to find a competitive rate for customers. As a local company, however, they may not be able to compete with some national insurers, particularly those able to offer auto/home discounts.

Claims

Tower Hill has a 24-hour claims hotline available for customers to file their claims at any time. This claims line will assign a claim number and take information from the insured. An adjuster will then contact the insured. The assigned adjuster will come out to inspect the damage if necessary, obtain estimates for repair, and then determine benefits. There is a separate line for flood policies, but all personal and commercial claims go through the same claims center.

During the claims process, the insured can contact the claims department or the adjuster directly at any time with questions or concerns, or to obtain an update on the claims process. Claims time frame depends greatly on the type and extent of the loss, as with most insurance companies.

Consumer Research and Complaints

Tower Hill Insurance is a Better Business Bureau (BBB) accredited company, and has been since 2013. Currently the BBB gives them an A+ rating based on their multi-factor system. The BBB records 22 complaints against Tower Hill in the past 3 years, 13 of which have been closed in the past 12 months. There are no known government actions against Tower Hill.

The Florida Office of Insurance Regulation provides records of complaints against insurance companies in a searchable database on their website. Four of the Tower Hill Group companies are listed in this database, and the most current records are for the fourth quarter of 2016.

Tower Hill Preferred had 13 complaints during this period, a ratio of 1 complaint for every 3167 policies in force.

Tower Hill Prime had 24 complaints, for a ratio of 1 complaint for every 6095 policies in force.

Tower Hill Select had 10 complaints, with a ratio of 1 complaint for every 4752 policies in force.

Tower Hill Signature had 11 complaints, the best ratio at 1 complaint for every 7751 policies in force.

Overall, these are somewhat high ratios compared to similar insurance companies, although the group-wide complaint number with the BBB is relatively low.

Financial Strength

Rating Company Grade Financial Outlook
AM Best A- Stable
Fitch N/A N/A
S&P N/A N/A

Bottom Line

Tower Hill Insurance Group offers several different companies, which allows the group to compete more readily. It is a likely choice for consumers who prefer a local company with roots in the community. They are unlikely to compete well with the rates of larger companies, however, and are unable to offer multi-policy discounts across home and auto. As a result, those with multiple policies and low risk levels will probably find better rates elsewhere. Local businesses may find that Tower Hill offers affordable policies to those with specific needs.

For a list of companies that we recommend, visit our Best Insurance Companies page.

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Review Information

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Tower Hill Insurance Group
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About Eric Stauffer

Author: Eric StaufferI am a former insurance agent and banker turned consumer advocate. My priority is to help educate individuals and families about the different types of insurance they need, and assist them in finding the best place to get it.

12 Comments

  1. Negative 5 stars!
    The short version: Hurricane Irma caused a tree to fall on our house, along with several more on the property. The initial estimate of loss was incomplete by more than half. And this isn’t damage that a contractor needed uncover. The estimate contained many items that said pending bid and a tremendous amount of items were omitted completely. After 3 months Tower Hill paid out on the incomplete estimate despite the pending bids and omissions and have done nothing else on our claim in 7 months except jerk us around. We had to hire a public adjuster to estimate the complete loss, which is not a recoverable expense by the way. My family and I, which includes our 100-year-old grandmother! are living in a half-destroyed house with mold. My daughter’s room is uninhabitable so we had to rent an RV to put on the property because she is the primary caregiver for our grandmother. Even though we have plenty of Additional Living Expense (ALE) coverage, Tower Hill has stopped reimbursing us after 3 payments. Payments that were all 3 months late by the way. Three months! How do they expect people to carry additional living expenses for 3 months? From all of the expenses, we are now $29,000 in debt and rising each month. This is criminal in my opinion.

    To add insult to injury, our mortgage company, [Redacted], will not release funds for items that are not expressly listed on the worksheet that is provided by the insurance company. The worksheet details the work to be done but more importantly the work they are paying out on. Because the estimate was so grossly underestimated there is work that needs to be done prior to the work they paid out on, i.e. electrical, plumbing, re-framing, code upgrades (none of these were on Tower Hill’s estimate). So effectively, no work is being done on our house with money sitting in escrow that we have no control over.

    The long version in case anyone wants to file a Civil Remedy Notice of Insurer Violations: We sustained a wind loss with ensuing damage at our property caused by Hurricane Irma. We promptly reported the claim to our insurer, Tower Hill Insurance Company a/k/a Omega Insurance Company. In response to the claim, Tower/Omega performed an inspection of the property and determined that the policy covered the loss. Tower/Omega subsequently made multiple payments to us under Coverages A (Dwelling), B (Other Structures), and C (Personal Property) totaling less than half of the true loss amount. Tower/Omega also tendered partial payments under Coverage D (Loss of Use). Unfortunately, the claim payments under each coverage were incomplete and inaccurate in scope and amount, and we were forced to obtain independent estimates for our covered losses. The estimates obtained by us, which accurately reflected our covered losses, exceeded the amounts previously paid by Tower/Omega. On April 18, 2018, we contacted Tower/Omega about the insufficient claim payments and submitted a Sworn Statement in Proof of Loss (“POL”) along with supporting documentation. The POL included the amount claimed under coverages A (Dwelling), B (Other Structures), and C (Personal Property). These amounts were based on the estimates received and other supporting documentation that was provided to Tower/Omega. Additional payments are also due under Coverage D for our loss of use of our premises. Despite its timely receipt of the POL and notice of the claim dispute, Tower/Omega has refused to tender the remaining amount due and owing. Tower/Omega has acted in bad faith by failing to properly and promptly investigate the claim, failing to pay the full amount of the covered loss, and failing to communicate with us in contravention of Florida law. Tower/Omega has not attempted in good faith to settle the claim when, under all the circumstances, it could and should have done
    so, had it acted fairly and honestly toward us and with due regard for our interests. They have failed to adopt and implement standards for the proper investigation of our claim. They have failed to acknowledge and act promptly upon communications with respect to our claim. They have denied to pay out our claim without conducting reasonable investigations based upon available information. They have failed to promptly provide
    a reasonable explanation in writing to us of the basis in the insurance policy, in relation to the facts or applicable law, for denial of our claim or for the offer of a compromise settlement. They have failed to promptly notify us of any additional information necessary for the processing of a claim.

    Here are some statutes that are of interest that may or may not be relevant to your problems.
    624.155(1)(b)(1)
    626.9541(1)(i)(3)(a)
    626.9541(1)(i)(3)(c)
    626.9541(1)(i)(3)(d)
    626.9541(1)(i)(3)(f)
    626.9541(1)(i)(3)(g)

    Reply
  2. Tower Hill is a joke. A pipe broke in the wall behind my kitchen cabinets on November 7, 2016. Two double cabinets were ruined and had to be removed. I remodeled and upgraded this kitchen a few years ago. In January 2017, I had to hire an attorney as Tower Hill was trying to give me a few thousand and delaying and their representative was not returning my calls or my agents calls. The cabinets can no longer be matched and have to come out. I was told this is a standard in the industry. Kitchen cabinets have to match or they all have to be replaced as they are part of a set. Tower Hill grilled me at a deposition for four hours like I was a criminal at a murder trial. The pipe broke in the wall; the plumber was there in the morning as soon as it was discovered. Tower Hill still has not settled the claim. I have been living with this mess for almost a year. It’s disgusting. This is what they do to people who pay them to cover us when you have a legitimate claim.

    Reply
    • Can you tell me what Lawyer your using? It appears I’m going to have a problem with a mold claim. Thank you.

      Reply
  3. Tower Hill insurance has a policy that if you file one single water damage claim back in 2009 (told by the underwriter it could be 100 years ago) they have a policy that they will non-renew coverage and will deny coverage for the rest of your life!!! this is what happened to me. upon calling the state’s department of financial services, They indicate, while immoral, it is apparently not illegal for them to do this…. You have been warned!!! BEWARE!!!

    Reply
    • They dropped me because a pipe broke in the wall of my condo (condominium association was responsible for this but they require I put it through my own insurance first). It ruined my already remodeled kitchen. Tower Hill took over a year to settle the claim and I had to live with the kitchen until then. They also put me through a 4-hour deposition which was horrific. I had nothing to do with a pipe breaking within the wall. They canceled me after they paid 2/3 of the claim. It cost me a lot of my own $$ to put the kitchen back together. Believe me, they did you a favor refusing you. Their insurance coverage is a sham.

      Reply
  4. I PURCHASED A POLICY IN OCTOBER 2016 AND HAVE JUST WENT THROUGH HURRICANE IRMA. I LOST MY MOBILE HOME ROOF. WENT I BOUGHT THE POLICY, I ASKED FOR HURRICANE INSURANCE, (BUT THAT WAS NOT WHAT THEY SOLD ME) AND THEY HAD ME SIGN A WAVER STATING THEY WOULD REDUCE MY RATES, IF I AGREE NOT TO CLAIM WIND DAMAGE. “SNEAKY, MISLEADING OFF THE HOOK!!” I PLAN TO REPORT TOWER AND BROKER IN BRADENTON, FLORIDA TO THE FLORIDA INSURANCE COMMISSIONER FOR ME REPRESENTING ME. I’M SURE THIS BROKER COMPANY AND TOWER HILL HAVE “SCREWED” A LOT OF PEOPLE OVER WITH THIS HURRICANE. “STAY AWAY FROM TOWER INSURANCE!!”

    Reply
  5. All of you home owners out there in the State of Florida anyways this is surely not the insurance company you want ensuring your home trust me.
    Let me tell you about my story being with Tower Hill for eight years as a so-called valued customer we had a hurricane it was named caused a roof leak it was a respectable claim on a 10-year roof they denied the claim tried to blame it on missing materials when the house was constructed so I got the Builder the flying the retired Chief Inspector at the time and they both went up on my roof the Builder built over 300 houses in the subdivision not one was in violation the cheap inspector came off the roof and said one thing to me he said sue them when I hired an attorney the specializes in this failed I almost rolled out of my chair when he showed me six checks that he was holding for other homeowners that we’re also denied claims from Tower Hill I was informed from an inside connection that they deny most claims financially it cost me nothing it cost Tower Hill three times the amount save yourself a headache look elsewhere trust me !

    Reply
    • Can you tell me who the attorney was that you hired?

      Sherry

      Reply
      • I would also like the attorneys contact information! Thank you!

        Reply
  6. I have submitted a single claim regarding damage sustained by a faulty installation of my roof which allowed water to seep in behind the siding causing rotting of the wood studs and siding. I reported the front and back of the house in the same claim. After getting a check for around $1500.00 (I have a $1000.00 deductible) I was instructed that I was to get a certified contractor to do the repair. They also informed me that they were aware there would be additional damage and repairs that would be discovered after the siding was removed and the total extent of the damage was exposed. I was told to follow up after the repairs with them and any additional costs would be covered under the initial claim. I was given 90 days to have all the repairs made or they would have cause to cancel my insurance. I had all the repairs made in the alloted time and submitted my final costs to TH agent. He called me back and told me my single claim, that they initially came out to inspect, is actually two separate claims and I would have to pay a second deductible ($1000.00) for the second claim. I informed the agent that what damage was discovered and repaired was in compliance with my initial claim I had discussed with the inspector that came out to my home. He argued that he was going to submit my claim as two separate claims, This is his attempt to force me to come out of pocket an additional $1000.00 for the $8400.00 dollars of repairs that were needed. I followed their instructions to the letter but feel they have “cheated” me out of an additional $1000.00 that I should have been compensated for since I paid the entire repair bill to the company that did the repairs so that they were paid for the work that needed to be done. We are currently “discussing” the disagreement but I believe they are behaving unethically and dishonestly in regards to my initial claim.

    Reply
  7. This is a HORRIBLE Insurance Company. . On May 26,2015 lighting struck MY HOME. I lost all of my appliances and electronics since that day I have be arguing with TOWER HILL INSURANCE COMPANY. I’ve never seen such poor customer service and lack of communication. Not one time have I’ve been late with payment, so give my what I’ve PAID FOR!!!!! #Homecoverage

    Reply
    • Just wondering if your claim had finally been settled.

      Reply

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