Universal Property and Casualty Insurance Review & Complaints: Home Insurance

Check out our Universal Property and Casualty Insurance review to learn how to get insurance with a Florida-based company. Don't believe the hype of Universal Property and Casualty denying claims abruptly. Universal Property and Casualty Insurance writes policies in seven states and has an A+ rating from the Better Business Bureau. Universal Property and Casualty reviews from customers are mixed, with Universal Property and Casualty insurance claims handling a primary concern. Learn more about finding affordable Universal Property and Casualty Home Insurance quotes now.

Are you looking for free insurance quotes?

 Secured with SHA-256 Encryption

Eric Stauffer is a former insurance agent and banker turned consumer advocate. His priority is to help educate individuals and families about the different types of insurance they need, and assist them in finding the best place to get it.

Full Bio →

Written by

Leslie Kasperowicz holds a BA in Social Sciences from the University of Winnipeg. She spent several years as a Farmers Insurance CSR, gaining a solid understanding of insurance products including home, life, auto, and commercial and working directly with insurance customers to understand their needs. She has since used that knowledge in her more than ten years as a writer, largely in the insuranc...

Full Bio →

Reviewed by Leslie Kasperowicz
Farmers CSR for 4 Years

UPDATED: Dec 4, 2020

Advertiser Disclosure

It’s all about you. We want to help you make the right coverage choices.

Advertiser Disclosure: We strive to help you make confident insurance decisions. Comparison shopping should be easy. We are not affiliated with any one insurance provider and cannot guarantee quotes from any single provider.

Our insurance industry partnerships don’t influence our content. Our opinions are our own. To compare quotes from many different insurance companies please enter your ZIP code on this page to use the free quote tool. The more quotes you compare, the more chances to save.

Editorial Guidelines: We are a free online resource for anyone interested in learning more about insurance. Our goal is to be an objective, third-party resource for everything insurance related. We update our site regularly, and all content is reviewed by insurance experts.

Universal Property and Casualty Insurance Company

Financial Strength

What is the history of the company? This Universal Property and Casualty Insurance review will go over the company’s size and limited availability. You may have read that Universal Property and Casualty leads in denying claims. Despite this, the company has managed to stay in business in several states across the nation.

Based in Fort Lauderdale, Florida, Universal Property and Casualty Insurance (UPCIC) is well into its second decade in the property and casualty market, providing a range of home insurance coverage and liability products. UPCIC writes policies in several states beyond its Florida base.

Before you read this full review of Universal Property and Casualty, take a moment to see what you could be saving on home insurance. Enter your ZIP code now to compare home insurance rates for free.

What is the Universal Property and Casualty Insurance Company?

Since 1997, UPCIC is a subsidiary of Universal Insurance Holding Company of Florida, in turn, owned by Universal Insurance Holding, Inc.

The company has its headquarters in Fort Lauderdale, FL, and writes policies in several states outside of Florida. Coverage is available in Delaware, North Carolina, South Carolina, Hawaii, Georgia, Indiana, Maryland, and Massachusetts.

According to the South Carolina Department of Insurance, property and casualty insurance are two different types of insurance.

UPCIC writes a range of personal lines property and casualty products, including standard homeowners and other dwelling and personal property coverage. Policies are sold through a network of independent agents, with limited quoting available online. UPCIC is among the largest property and casualty insurers in the state of Florida.

Watch this short commercial from Universal Property and Casualty Insurance Company.

The Universal Insurance Company has a customer login option on their website that allows policyholders to accomplish several policy management tasks, including making payments online and checking on policy status.

Your one-stop online insurance guide. Get free quotes now!

 Secured with SHA-256 Encryption

What insurance products are offered?

Universal Property and Casualty writes policies in the personal lines market for owner-occupied and rental homes, tenants, and condos. The company focuses only on this particular market at this time.

Continue reading to get more Universal Casualty insurance reviews.

Is homeowner’s insurance available?

Universal homeowners insurance reviews and writes standard homeowner’s insurance policies that include replacement cost coverage for the home itself, coverage for other structures on the premises, and homeowners insurance personal property coverage protects the owner’s personal property anywhere in the world. Policies also include personal liability coverage to protect homeowners from lawsuits for injuries or negligence.

Is dwelling fire insurance offered?

UPCIC writes dwelling fire policies for non-owner-occupied homes that are rented out to others. This policy protects the structure and the landlord from the liability risks of owning a rental home.

Keep reading our Universal property reviews to learn more about the company and what other options are available for you.

Can I get condo owner’s insurance?

This policy is designed specifically for the needs of a condo owner, which differs from a single-family residence. Included in UPCIC’s condo policies is insurance coverage for portions of the structure for which the owner is responsible, personal property coverage, and liability. Tenant-occupied condo policies are also available from UPCIC.

Can I buy renter’s insurance?

UPCIC offers renter’s insurance policies for tenants who want to protect their personal property. These policies do not include structure coverage, as that falls under the owner’s policy. Renter’s insurance also includes liability coverage.

Are the rates affordable?

UPCIC is one of the insurance companies whose sample rates are available on the Florida Office of Insurance Regulation website, through their CHOICES rate comparison tool.

A sample of a $300,000 value new construction home brings back an incredible range of rates, differing across counties in Florida.

Annual premiums range from just under $1,000 to over $5,000. Direct comparison by county and specific home is the best way to determine which counties the company offers its most competitive rates.

UPCIC offers an online quoting form on their website, and quotes are also available through agents selling UPCIC products. As a smaller insurance company, UPCIC is likely to have higher rates in big markets than larger, national-level companies.

The company does not write auto or any other types of insurance that commonly provide for multi-policy discounts, making it less competitive with companies offering many different policy types. There are, however, many discounts available to policyholders with UPCIC.

How are claims processed?

UPCIC offers a 24 hour a day, seven days a week claims center prepared to handle even a high number of calls during natural disasters, an important factor in hurricane-prone areas like Florida. Claims can be filed over the phone, through an agent, or via the online claims reporting form that’s available on the company website.

You can use the Universal Property and Casualty login to file an online claim through a different portal from the Universal Property and Casualty insurance agents login.

The Universal Property and Casualty Insurance claims phone number is 651-209-1150. Call this number if Universal Property and Casualty deny claims, or if you want to look at the Universal Insurance claim check status.

Universal Property and Casualty insurance abrupt termination may be because you haven’t paid your premium or you’ve had too many accidents.

The company recommends that policyholders take photos of damage immediately and not remove or discard any damaged item until the adjuster has arrived to inspect the damage.

UPCIC promises a fast claim turnaround time, although the particulars of each claim can significantly affect the time required to complete the process. Claims status can be followed online through the company’s customer portal on the website.

Your one-stop online insurance guide. Get free quotes now!

 Secured with SHA-256 Encryption

Are the reviews and ratings positive?

Before committing to this insurer, check the Universal Property and Casualty Insurance rating.

Universal Property and Casualty Insurance Company’s Better Business Bureau (BBB) profile currently holds an “A+” rating. The company is also accredited and has been since 2016. There are 107 complaints filed against the company in the last three years, 61 of which have been closed in the past 12 months. Of the 107 complaints, 86 of them concern product and service.

The Florida Department of Financial Services records shows that Universal Property and Casualty complaints have reached 180 complaints in the fourth quarter of 2016, which is the most recently available information. This is a ratio of 1:3,207 or one complaint per every 3,207 policies the company has in force.

According to Insurance Journal, UPCIC was fined by Florida for $1.26 million and required to take corrective action to repair claims and underwriting practices.

The BBB reports that the company was determined to have failed to do full underwriting when issuing a policy, and then completing underwriting when a claim was processed, resulting in claims denials. The company agreed to the fine and corrective action in October 2014. There’s no challenge or appeal to the decision.

What is the financial strength rating?

The Universal Property and Casualty Insurance Company A.M. Best rating is an A. Take a look at the financial ratings below.

Universal Property and Casualty Insurance Company
Rating CompanyGradeFinancial Outlook
A.M. BestAN/A
Get Your Rates Quote Now

Compare RatesStart Now →

Universal Property and Casualty ratings could be the saving grace of the company. An A.M. Best rating helps the company considerably, and it shows the company has done well with paying out claims and maintaining a good financial outlook.

Universal Property and Casualty Insurance Review: What’s the bottom line?

Universal Property and Casualty Insurance Company is a relatively large company in the Florida insurance market and writes policies in a short list of other states.

The company’s rates are widely varied across counties and are unlikely to compete with national insurers in large markets. Because the company offers only property and casualty and not auto insurance, the lack of multi-policy discounts is likely to result in higher rates.

Did you know Universal Property and Casualty class action lawsuits caused them to lose potential customers? A relatively high number of complaints and a government action against the company for their underwriting practices are likely to make consumers wary. However, time and appropriate action to repair the damage consumer confidence may return.

Now that you know the Universal Property and Casualty Insurance Company rating, are you ready to buy Universal Property and Casualty home insurance? Enter your ZIP code now to get started comparing home insurance quotes to those from other companies.

Your one-stop online insurance guide. Get free quotes now!

 Secured with SHA-256 Encryption

Frequently Asked Questions: Universal Property and Casualty Insurance Review

Is Universal Property and Casualty home insurance company the one for you? If you’re not sure, check out some common questions below. For the final section of our Universal Property and Casualty Insurance review, we will answer a few frequently asked questions that appear when you search Universal Property and Casualty online. These answers will add to what you’ve learned about UPCIC.

#1 – Is Universal Property and Casualty insurance a good company?

Universal Property and Casualty Insurance have an “A” with A.M. Best, and it’s an accredited company with the BBB with “A+.” It’s a reliable company.

#2 – How long has Universal Property and Casualty been in business?

The company began in 1997, which means the company has been in business for 23 years.

#3.  What is the best-rated home and auto insurance company?

According to sources across the internet, Amica Mutual, Allstate, and Geico are the best-rated home and auto insurance companies.

#4 – Is Security First Insurance a good company?

There are a few reports that label Security First Insurance as an unreliable company with bad customer service. Dig a little deeper and compare quotes.

#5 – What is Federated National Insurance Company rated?

Federated National Insurance Company is rated as an “A” with Demotech and has an “A+” with the BBB.


  1. https://www.doi.sc.gov/432/Property-Casualty
  2. http://www.floir.com/choices.aspx
  3. https://www.bbb.org/south-east-florida/business-reviews/insurance-companies/universal-property-and-casualty-insurance-company-in-fort-lauderdale-fl-5003510/reviews-and-complaints


Are you looking for free insurance quotes?

Your one-stop online insurance guide. Get free quotes now!

 Secured with SHA-256 Encryption