Eric Stauffer is a former insurance agent and banker turned consumer advocate. His priority is to help educate individuals and families about the different types of insurance they need, and assist them in finding the best place to get it.

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UPDATED: Sep 16, 2020

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Aetna Insurance

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Aetna, Inc. is a publicly traded (NYSE: AET) health care company headquartered in Hartford, Connecticut. They operate all over the United States, and currently employ over 30,000 people. Aetna is the nations third largest health insurer, Unitedhealth Group is first and Anthem is second.

While their roots date back over 200 years with the beginning of what was then called Aetna Fire Insurance Company, the company as we see today was officially founded in the 1853.

See our Aetna Medicare review here

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Table of Contents

Aetna Products

Aetna provides a wide range of products for individuals, families, and businesses. Some of their most popular offerings include:

  • Medical Insurance
  • Dental Insurance
  • Vision Care
  • Disability Insurance
  • Pharmacy Coverage
  • Life Insurance
  • Business Medical Insurance
  • Business Dental Insurance
  • Business Vision Insurance

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Aetna Consumer Complaints

Although Aetna is not accredited with the Better Business Bureau, the company currently maintains an A+ rating. In the past three years, there have been 591 complaints filed against the company, 214 of which have been closed in the past 12 months. The largest complaint category concerns “Problems with Product or Service.” A close second is “Billing and Collection Issues.”

The number of complaints on Consumeraffairs.com is 688 for Aetna Health Insurance. There have been a total of 82 ratings left by reviewers, 79 of which were one-star. The popular consumer websites complaints revolve mainly around poor customer service and coverage issues. The complaints are not only from customers but also medical professionals who have difficulties dealing with Aetna’s representatives and policies.

The second major complaint is not receiving coverage they believe is due. This can happen for multiple reasons including customers not understanding the coverage provided in the plan, providers changing coverage and not properly notifying customers, and even providers claiming a particular service was not medically necessary.

Aetna Financial Ratings

Rating Company Grade Financial Outlook
AM Best A- Stable
Fitch AA- Negative
S&P AA- Stable

 

*These grades have been standardized for comparison. For more information, click here.

Bottom Line

Aetna operates all over the country and has a lengthy list of health care related products they can offer. Additionally, they offer many different health care solutions for businesses of all sizes. Aetna has been in the news more recently as they were on route to merge with Humana, however the merger was denied as a judge ruled that the merger was not in the best interests of consumers or competitors. Aetna is a very large company with a strong financial backing, reputation, and plenty of options. Although the company does not offer the best rates, they are certainly worth taking a look at.

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