Key Insurance Company Insurance Review & Complaints: Auto Insurance

Key Insurance Company solely offers standard and "specialty" Key auto insurance products. Key Insurance is licensed in Oklahoma, Alabama, Nevada, Arizona, and Kansas. This Key Insurance Company review will tell you everything you need to know about the company. While rates are not available for Key Insurance, liability averages are about $342/year in their home state of Kansas.

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Eric Stauffer is a former insurance agent and banker turned consumer advocate. His priority is to help educate individuals and families about the different types of insurance they need, and assist them in finding the best place to get it.

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Leslie Kasperowicz holds a BA in Social Sciences from the University of Winnipeg. She spent several years as a Farmers Insurance CSR, gaining a solid understanding of insurance products including home, life, auto, and commercial and working directly with insurance customers to understand their needs. She has since used that knowledge in her more than ten years as a writer, largely in the insuranc...

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Reviewed by Leslie Kasperowicz
Farmers CSR for 4 Years

UPDATED: Dec 7, 2020

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Key Insurance Company Summary
Key Insurance Company Facts
Private Passenger policies cover individually owned motor vehicle of either private passenger or station wagon type.
Private Passenger Coverage does not cover vehicles used as public conveyance for passengers.
Private passenger auto insurance does not cover rental cars.
Private Passenger insurance covers vehicles with a load capacity of fifteen hundred pounds or less.
Private Passenger insurance does not cover any vehicle related to business usage.
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Whether you’re searching for term life insurance or permanent life insurance, it’s important to do your research. Let’s say you’ve looked at various insurers and have stumbled across Key Insurance Company in Bessemer, Alabama. “Key Insurance Company?” you may be asking. “I’ve never heard of them.”

The company is a Kansas-based insurer focused on specialty auto insurance products. Private passenger car insurance appears to be the company’s main priority and only product. We have put together a full review for Key Insurance Company to help you determine if they are the right company for you.

Looking to buy affordable Key auto insurance and hoping to find great Key car insurance quotes? Please type your ZIP code into our helpful tool above to find reasonable car insurance rates from top providers like Key Insurance Company in your area.

Are the company’s car insurance rates reasonable?

Key’s website is one of the most basic we have ever seen for a car insurance company and offers very limited information. What we do know is that the company was chartered in 2007 and is an admitted vehicle insurance carrier domiciled in Kansas.

They operate as a wholly-owned subsidiary of Med James, Inc., a managing general agency that offers insurance products through companies like Key. They have been in business since 1991.

What is Key Insurance Company’s availability by state?

Key Insurance is licensed in Oklahoma, Alabama, Nevada, and Arizona, in addition to their home state of Kansas. Their headquarters are located in Shawnee, KS. Read more here in our Oklahoma car insurance review.

Products are sold through independent agents. Based on the lack of information on the company website, it is a safe guess that most of their new business is brought in through agents.

Let’s take a look at each of these states’ insurance requirements. You will see a series of three numbers; the first is the limit for one individual, the second number is for all persons injured in an accident, and the third is coverage for property damage.

Car Insurance Liability Requirements in States Covered by Key Insurance Company
StatesInsurance RequirementsMinimum Liability Limits
AlabamaBI & PD liability25/50/25
Arizona BI & PD liability 25/50/15
KansasBI & PD liability, PIP25/50/25
NevadaBI & PD liability 25/50/20
Oklahoma BI & PD liability25/50/25
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It is important to note the meaning of some acronyms in the table above. According to the official website of Michigan’s government, BI means bodily injury liability limits. According to Florida’s Department of Highway Safety and Motor Vehicles, PD means property damage liability. Finally, according to Virginia’s Legislative Information System, UM means uninsured motorist and UIM means underinsured motorist.

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What car insurance coverages are offered?

The following table details the average liability coverage rates in Kansas, Oklahoma, Alabama, Nevada, and Arizona, the five aforementioned states where Key does business.

Average Annual Liability Car Insurance Rates in States Served by Key Insurance Company
StatesAverage Annual Liability Rates
Arizona $508.76
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Keep in mind these are just state averages and not the rates offered by Key, as they do not make their rates publicly available.

The following table details the average comprehensive coverage rates in each of Key’s five states.

Average Annual Comprehensive Car Insurance Rates in States Served by Key Insurance Company
StatesAverage Annual Comprehensive Rates
Arizona $186.12
Oklahoma $225.84
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As you can see, the highest rates are in Key’s home state of Kansas.

The following table details the average collision coverage rates in each of Key’s five states.

Average Annual Collision Car Insurance Rates in States Served by Key Insurance Company
StatesAverage Annual Collision Rates
Arizona $277.96
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Alabama had the highest overall average for the years analyzed.


What are Key’s bundling options?

As of right now, Key’s website does not list any bundling options.

What are discounts offered by Key?

Similarly, their website has no mention of any discounts.

What programs are available from Key?

Auto insurance is the only product available from Key, but they offer no information whatsoever about this product on the company website. Although there is an agent login – which makes it clear the company does use agents – there is no option to search for a local agent to assist with further product information.

The front page of the site advertises “specialty” auto insurance. While private passenger auto insurance is also mentioned, it is not made clear if that is the specialty coverage they are referring to.

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How do I cancel my policy?

The company’s webpage offers a look at their contracts. Within these contracts, there is a small amount of information on policy cancellations.

Is there a cancellation fee?

While it is stated that a policyholder can cancel mid-term by giving advance written notice, there is no fee listed.

Is there a refund?

Key states that a policyholder is entitled to a premium refund. They say it will be mailed to your home address if you are entitled to it, but it is not a condition of your policy’s termination. Furthermore, they do not state any criteria in regards to receiving a refund.

How do you cancel?

Key Insurance Company does not state how a policyholder cancels outside of providing advance written notice. Furthermore, their webpage does not offer a submissions portal to do so.

When can I cancel?

It is not stated when a policyholder can cancel their policy mid-term.

How can I make an insurance claim?

Unsurprisingly, there is no option to receive a Key Insurance rate quote online. There is not even an agent locator to point potential customers in the right direction to obtain Key auto insurance quotes. A general toll-free number is listed, and we can only assume this will connect you to a customer service representative that can assist with quoting.

The Key Insurance website does have an instruction page for what to do in the event of an accident, but there is no information in regards to how to file a claim. There is also no phone number for claims or a customer service line.

The site does have a policyholder login. Although we can’t say for sure, we can surmise that some claim information may be available through that portal. The toll-free main line appears to the access point for all questions, including those regarding Key Insurance claims.

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Are the company’s car insurance ratings positive?

Key Insurance Company has an F rating with the Better Business Bureau (BBB), the result of nine complaints filed, and four of which they did not respond to. While nine complaints overall is generally not a lot, we cannot judge it in relation to the size of the company since we have no information in that area. The BBB has deemed it to be worthy of its lowest possible ranking.

The BBB page also has 13 negative Key Insurance reviews citing poor customer service and Key Insurance’s failure to fulfill payment of claims. We didn’t find any reviews of this company elsewhere.

What’s the bottom line?

Key Insurance offers little to no information about the company or its products, and it has the lowest possible rating from the BBB. We found nothing to recommend this company and suggest looking elsewhere for your car insurance needs. There are many other companies serving the same area with a much better reputation and much more available information.

Looking for Key car insurance rates and hoping to buy Key car insurance? You can click the following link to find the best auto insurance for Kansas. You can also simply type your ZIP code into our helpful tool below, and you’ll find affordable car insurance rates from top auto insurance companies.

This is a better option than searching for “Key Insurance Topeka, KS” or “Key Insurance Company near me,” as you will be able to see reputable and well-known insurers close to you.

Frequently Asked Questions: Key Insurance Company Review

#1 – Are there Key Insurance advisors?

Key Insurance does not explicitly state whether or not they have advisors.

#2 – What is Castle Key Insurance’s phone number?

They are a subsidiary of Allstate, whose number is 1-800-669-1552.

#3 – Does Key Insurance offer full coverage?

There is no explicitly stated option to procure full coverage.

#4 – Is there a Castle Key Insurance pay bill option?

No, there is not an option listed but it would stand to reason they have an avenue for customers to do so. Furthermore, they are a subsidiary of Allstate, so they would most likely have to go through comparable channels for that company.

#5 – Is MedJames Insurance a good company?

Every customer experience is different, but MedJames does have a rating of A+ on the Better Business Bureau’s webpage.

#6 – What is Key Insurance Company’s phone number?

Their local number is 1-913-663-3636.

#7 – What are Key Insurance and Benefits Services?

This is a different company that offers commercial insurance, captive insurance, employee benefits, personal insurance, and third-party administration services

#8 – Is there an online payment option?

There is a portal for those insured by Key Insurance Company at



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