UPDATED: Nov 30, 2018
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About Key Insurance Company
Key’s website is one of the most basic we have ever seen for a car insurance company and offers very limited information.
The company was chartered in 2007 and is an admitted auto insurance carrier domiciled in Kansas. They operate as a wholly owned subsidiary of Med James, Inc. which is a managing general agency that offers insurance products through companies like Key. They have been in business since 1991.
Key Insurance is licensed in Oklahoma, Alabama, Nevada, and Arizona in addition to Kansas. Their headquarters is located in Shawnee, KS. Products are sold through independent agents. Based on the lack of information on the company website, it is a safe guess that most of their new business is brought in through agents.
Key Insurance Products
Auto insurance is the only products available from Key, but they offer no information whatsoever about this product on the company website.
Although there is an agent login – which makes it clear the company does use agents – there is no option to search for a local agent to assist with further product information.
The front page of the site advertises “specialty” auto insurance, but it is not made clear what that means.
Not surprisingly, the option to obtain a rate quote for this insurance company online is not possible – as we noted, there is not even an agent locator to direct potential customers to the appropriate place to obtain a quote.
A general toll-free number is listed, and we can only assume this will direct to a customer service representative that can assist with quoting.
The Key Insurance website does have an instruction page for what to do in the event of an accident, but there is no information in regards to how to file a claim.
The site does have a policyholder login, and we would guess that some claim information might be available through that portal, but we can’t say for sure.
Again, the toll-free main line appears to the access point for all questions, including those regarding claims.
Ratings and Consumer Reviews
Key Insurance Company has an F rating with the Better Business Bureau (BBB), which is the result of nine complaints filed against them and four to which they did not respond. While nine complaints overall is generally not a lot, we cannot judge it in relation to the size of the company since we have no information in that area. The BBB has deemed it to be worthy of their lowest possible ranking.
The BBB page also has 13 negative reviews citing poor customer service and failure to pay claims. We didn’t find any reviews of this company elsewhere.
The Bottom Line
Key Insurance offers little to no information about the company or its products, and it has the lowest possible rating from the BBB. We found nothing to recommend this company and suggest looking elsewhere for your car insurance needs; there are many other companies serving the same area with a much better reputation and much more available information.
For a list of companies that we recommend, visit our Best Insurance Companies page.