Kaiser Permanente Insurance Review & Complaints: Health Insurance

Kaiser Permanente Insurance Company offers a wide selection of health-related products for individuals, families, and businesses including individual health insurance, family health insurance, and Kaiser Permanente Medicare plans. Our Kaiser Permanente's insurance review could not get estimates for Kaiser Permanente insurance rates, but we did find a AA Kaiser Permanente insurance rating from Fitch and S&P.

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Eric Stauffer is a former insurance agent and banker turned consumer advocate. His priority is to help educate individuals and families about the different types of insurance they need, and assist them in finding the best place to get it.

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Leslie Kasperowicz holds a BA in Social Sciences from the University of Winnipeg. She spent several years as a Farmers Insurance CSR, gaining a solid understanding of insurance products including home, life, auto, and commercial and working directly with insurance customers to understand their needs. She has since used that knowledge in her more than ten years as a writer, largely in the insuranc...

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Reviewed by Leslie Kasperowicz
Farmers CSR for 4 Years

UPDATED: May 4, 2021

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Kaiser Permanente Health Insurance Company is a nonprofit health care coverage organization that operates across nine States and Washington, D.C. They currently have footprints in California, Colorado, Georgia, Hawaii, Maryland, Virginia, Oregon, Washington, and Ohio.

The Kaiser Permanente organization currently employs over 200,000 people and services over 11 million healthcare members. They were founded in 1945 by Henry Kaiser and Sidney Garfield, and are headquartered in Oakland, California.

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What products are offered?

Although Kaiser Permanente is a nonprofit organization, they do offer a wide selection of health-related products and low-cost health plans for individual, family, and business customers. Their most popular health coverage items include:

  • Individual Health Insurance Policy
  • Family Health Insurance Options
  • Medicare Health Care Plans
  • Employer-sponsored Health Insurance

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Are there any patient and customer complaints?

Kaiser Permanente is not accredited with the Better Business Bureau and currently has an F rating. This is very odd because there are only 44 complaints on file over the last 3 years as some of their major competitors have more complaints, yet receive better ratings.

The BBB site does state the reason for the poor rating is due to the company’s failure to respond to seven complaints and five complaints that were filed that were unresolved. While the F rating still seems a bit harsh, the BBB is known to be quite strict with regard to unresolved complaints.

There are a number of other profiles with better ratings on the BBB for different locations of Kaiser, however, in our example above, we used the company’s headquarters.

What do consumer research reports say?

Kaiser Permanente scored the highest ratings possible in customer satisfaction during the 2017 Health Insurance Plan Study put on by JD Power and Associates. Kaiser ranked the highest in six regions, Maryland, South Atlantic, California, Virginia, Northwest, and Colorado.

What are its financial ratings?

Rating Company Grade Financial Outlook
AM Best NR NR
Fitch AA Stable
S&P AA Stable

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What is the bottom line on customer service?

Kaiser Permanente scored the highest on the J.D. Power study regarding customer satisfaction. They have very few complaints on the Better Business Bureau and other consumer forums compared to their competitors. Additionally, they are not-for-profit, which some people may find as an added benefit. Kaiser Permanente is an all-in-one health care provider that covers patients on both ends. This can become an issue because they are the insurance company as well as the patient care provider. This seems to be a conflict of interest because they control both the treatment and the money. For example, if a particular treatment is very expensive, the concern would be that they could deny the procedure for the patient because ultimately they would have to foot the bill.

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Are you looking for free insurance quotes?

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