Liberty Bankers Life Insurance Company Review & Complaints (2023)

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In business since the late 1950s, Liberty Bankers Life Group is a group of life insurance and financial services companies serving nearly every state. Among their many life insurance products are final expense and funeral pre-planning products.

What is Liberty Bankers Life?

Incorporated as Royal Oak Life Insurance Company in Pennsylvania in 1958, Liberty Bankers Life has been through a series of acquisitions to finally land where it is today, as a wholly-owned subsidiary of Liberty Life Group Trust. They now operate as a group of companies out of headquarters in Dallas, Texas.

Originally a life insurance company, the company moved into the annuity products and assets industry in 1998, and this became the company’s major product. Since then they have added a range of features to the product lineup, with recent additions including Medicare Supplement and other supplemental health insurance policies.

Liberty Bankers Life insurance products are in a wide range of insurance policies that are available in 47 states through a network of more than 4,000 independent agents. Today their life insurance focus has been narrowed down to whole life insurance only, with final expense insurance the main product option.

What final expense products do Liberty Bankers Life offer?

Final expense insurance is a basic whole life product in the insurance industry that is available in a few different formats. There is very little information available on the details of these policies.

SIMPL is the company’s traditional final expense whole life policy. It is a simplified issue product with death benefit amounts that are on the lower side and meant to provide cash for funeral and other final expenses. On the other hand, what about if you want term life insurance? Does term life insurance have cash value? It usually doesn’t. This makes final expense whole life a better option if you need cash value.

Modified Whole Life is a final expense option for those that may not qualify for a standard policy due to health issues. This type of policy is not fully explained, but likely has a modified death benefit for the first few years of the issue to take into account the risk associated with certain health conditions.

Liberty Legacy Single Premium is described as a wealth transfer policy and not a true final expense policy, although it can operate that way. Paying a single lump-sum premium allows that amount to be transferred to a beneficiary tax-free.

There is one more whole life product, Flex4Life, which is described as a higher death benefit policy and is the only option that is not aimed solely at final expenses.

A number of different riders can be added to the whole life policies, including:

• Children’s Term
• Grandchildren’s Term
• Accidental Death and Dismemberment
• Waiver of Premium
• Accelerated Living Benefit

As an alternative to a life insurance policy, Liberty Bankers Life and Casualty also offers funeral pre-planning. This allows the buyer to pre-pay for funeral expenses by making arrangements with a local funeral home. The cost of the services is locked in and cannot be increased over time, which can lessen the overall cost of the funeral in the long run. These are offered through another company in the group, American Benefit Life Insurance products.

The site does not provide issue ages or any other information on underwriting requirements, nor do they say what the maximum benefit for each policy type is capped at.

How much are insurance rates?

There is no online quoting option or any other rate information for this company. A contact form can be filled out and submitted to request more policy information and rates.

This is fairly common for a lesser-known insurance company that operates through agents; it is also common for companies that focus on final expense life. This may be a source of frustration to those looking to compare life insurance rates without having to speak to an agent or deal with the solicitation that generally follows a request for information from an insurance company.

How are insurance claims processed?

The only mention of claims on the company website is found in the FAQ section, where the question of where to file claims directs visitors to call the Policy Service Department, a general toll-free number. That number is also found on the contact page of the site.

The answer also states that the beneficiary must fill out a Claimant’s Statement Form. That form, however, is not found among those that are available for download on the forms page of the site. This is a little frustrating. It would be good to see the site updated with a page dedicated to claims and easy access to the necessary form for starting the claim process.

Are the company’s customer ratings and reviews positive?

Many customers know that they can check out BBB business profiles for a company, as the rating agency is a good indicator of a company’s track record with customer service and making their clients happy.

Liberty Bankers Life Insurance Company has an A+ rating with the Better Business Bureau (BBB). They have no complaints and no reviews on the file as of the time of this review.

There are 5 reviews on Google for an overall 3.4 stars. One of the negative reviews is from an employee, the other negative review gives no explanation for the low rating. The remaining three positive ratings are equally unhelpful, with no detailed comments.

Information on this company in terms of reputation is limited; as a general rule, we view a lack of reviews as a positive thing since unhappy customers are more likely to take to the internet to complain than are happy ones to provide a positive review.

What’s the bottom line?

Liberty Bankers Life and Casualty has no red flags and what seems to be a great reputation, as you can see on its BBB business profiles. Without rate information, we are unable to say how they stack up for value, but with their focus being mainly on final expense life and a few options to choose from, they may be worth contacting for a quote. You can also go online and get instant life insurance from a trusted company by doing adequate research.