UPDATED: Nov 30, 2018
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Main Street America Summary
The Main Street America Company traces its roots back to 1923, when the National Grange Mutual Insurance Company was founded in New Hampshire. The company expanded to provide insurance products in 36 states as well as surety bonds in 45 states and the District of Columbia, eventually moving their headquarters to Jacksonville, FL, where it remains today.
The name change to Main Street came about after National Grange change its name to NGM Insurance Company and Main Street holdings Corp was formed. Also under the Main Street American banner are:
- Old Dominion Insurance Company
- Austin Mutual Insurance Company
- Grain Dealers Mutual Insurance Company
- Great Lakes Casualty Insurance Company
- Main Street America Assurance Company
- MSA Insurance Company
- Spring Valley Mutual Insurance Company
- Main Street America Protection Insurance Company
Main Street America products are sold through independent agents, which the company states is part of their aim to provide local, personal service.
Main Street America has a variety of products for both individuals and businesses, covering most of the basics.
Main Street’s homeowner’s insurance program provides coverage for your home and other structures on the property, personal liability, and personal property. In addition to the basics, they also offer several other options that can be added on to provide additional protection.
- Homeowner’s Elite – An add-on package with three levels of additional coverage to provide extended protection
- Revitalized Home Program – Designed for older homes that have been renovated
- Identity Theft Coverage
Main Street also offers insurance policies for condo owners as well as renter’s insurance for tenants who need personal property and liability coverage. Flood Insurance is also available through the National Flood Insurance Program.
There is little detail regarding the Main Street auto insurance program on the company website, aside from listing basic coverage such as Bodily Injury Liability, Property Damage Liability, and Underinsured/ Uninsured Motorist.
The site states that discounts are available but vary by state, however requires you to contact an agent for more detail.
Business insurance is a major part of Main Street America’s products. They cover a variety of what are known as “main street” businesses, in keeping with the name, such as retail, medical and general offices, restaurants, auto repair shops, and light manufacturing operations.
The Main Line Business Owners Policy is the main package product, which offers a combination of basic coverage options such as business liability and business property coverage. It also includes coverage such as employment practices liability, and can be tailored to fit each industry’s needs.
Additionally, Main Street America writes the following commercial policies:
- Commercial Auto
- Commercial Umbrella
- Surety Bonds
- Worker’s Compensation
- Commercial Flood
Main Street America provides quotes only through agents, which means it isn’t possible to do quick online quote comparisons. Since there is little information in terms of discounts, it’s hard to say how much they offer to help reduce rates and offer competitive premiums.
Main Street recommends that policyholders attempt to contact their agent as a first choice for reporting a claim. They do, however, offer other methods of reporting.
There is a 24-hour claims line where claims can be reported, as well as the option to report a claim online. These three options put Main Street America in line with the most comprehensive of regional insurers in terms of claims reporting options, and ahead of many.
Aside from providing contact information, the website doesn’t offer anything further in terms of claims information. There is no explanation of what to expect or what to do in event of a claim. There is no indication of whether or not they have a preferred repair network or what claims processing times are common. There is also no customer portal that we could locate for policyholders to log in and check on claims status or any other account information.
The Main Street America Group is not Better Business Bureau accredited. As of the time of this review the company had a A+ rating with the BBB. There are only ten complaints against the company, five of which were closed in the past 12 months.
There are a few complaints regarding claims service available online. The few that were found generally centered on a customer disagreeing with the insurance company in terms of fault and what was covered in a claim. The low number of complaints overall for a company of this size is generally encouraging, and the content raises no major concerns.
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Since Main Street America provides limited information regarding their products and no option to obtain an online quote, it’s very hard to determine just how competitive they are, and what value they offer to consumers.
They are worth a look for those in the market for business insurance, but it seems likely that most people will find a better deal on personal insurance elsewhere. Those who wish to work with an agent might find it worthwhile to have a quote with this company run for comparison; certainly there is nothing of concern, but the lack of information makes it difficult to recommend Main Street America overall.
For a list of companies that we recommend, visit our Best Insurance Companies page.