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Midland National Life Insurance Review

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Eric Stauffer is a former insurance agent and banker turned consumer advocate. His priority is to help educate individuals and families about the different types of insurance they need, and assist them in finding the best...

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UPDATED: Nov 30, 2018

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A South Dakota-based insurance company, Midland National Life Insurance has been in business for more than 100 years. They offer life insurance and annuity products across the country.

About Midland National Life Insurance

Midland National was born in Lead, South Dakota in 1906, and was originally known as Dakota Mutual Life Insurance Company. By 1909, the company decided to make the change to a publicly traded company for financial reasons, and in 1915 “mutual” was dropped from the company name.

The company became Midland National Life Insurance Company in 1925 and began expansion plans to go nationwide. After a move to Watertown in the 1950s, the company finally relocated to its current headquarters in 1977. Reserve Life Insurance Company acquired Midland in 1958, which later became part of Sammons Financial, the current listed parent company of Midland.

Today Midland Life writes life insurance policies and sells annuities across the country through independent agents.

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Midland Products

Midland writes a wide variety of life insurance and annuity products but does not provide any detailed information on those products. The website offers only a brief overview of what each type is, with no specifics as to their particular products. All of Midland’s securities are underwritten by Sammons Financial Network, including variable universal life insurance.

Life Insurance

Midland writes term life insurance, whole life insurance, universal life insurance, indexed universal and variable universal life insurance policies. The company’s website does not offer information regarding term lengths, issue ages, riders, or simplified versus fully underwritten policies.

The website does provide some prospectus and performance information for the company’s funds, but for all other information directs the consumer to contact a local agent.

Annuities

Like the life insurance section, the annuities section of the website offers very little information to the visitor. There is a basic overview of annuity types sold by Midland.

Listed are fixed index annuities, traditional fixed annuities, and immediate annuities. Once again, website visitors are directed to fill out a form or contact an agent directly for more information.

Rates

It is not surprising, given the lack of any information on the website, that online quoting is not offered on Midland’s site. There is a form that allows web visitors to request a quote, which will result in contact with a local agent. The other option is to find the nearest agent and reach out directly for a quote. This will be necessary given the fact that it is also the only way to get product details.

Claims

Midland does have claims forms available on their website, which is somewhat surprising, given the lack of online services elsewhere. Though they offer the forms, they must be downloaded and filled out then submitted via fax, email, or regular mail and cannot be submitted online.

The Claims FAQ page offers a solid explanation of the process and includes phone numbers and other contact information for the claims department. This should make the process of filing and following up on a claim relatively easy.

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Ratings and Consumer Reviews

Strangely, Midland National’s Better Business Bureau (BBB) rating does not appear to be on the file for their headquarters in Sioux Falls, but rather for an office in Des Moines, Iowa. This file lists the Des Moines address as the headquarters, which according to the website is the office that handles their annuities, while life insurance is out of the Sioux Falls office. The BBB gives Midland an A+ rating on this file, with 27 complaints on file in the past three years. 11 of those complaints were closed in the past 12 months.

Midland National ran into some trouble in 2015, when the California Department of Insurance ordered the company to pay a $1.3 million penalty for using deceptive and misleading tactics in their annuity sales.

There are a total of 40 reviews of Midland National on Pissed Consumer. Many refer to issues with added fees, increases in premiums, and difficulty reaching customer service. At least one review appears to refer to another company, as it is regarding an auto insurance problem.

Overall, the complaint volume for this company is not high considering their size, but the deceptive practices issue may give some insurance customers pause, even if it appears to have been resolved.

The Bottom Line

Midland National does not provide enough information about its products or its rates online to allow us to formulate an opinion on the value they offer. They are the kind of company that relies on agents to bring in business and are unlikely to be on the list of an insurance shopper looking to research and purchase life insurance independently.

For a list of companies that we recommend, visit our Best Insurance Companies page.

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Review Information

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Midland National Life Insurance
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About Eric Stauffer

Author: Eric StaufferI am a former insurance agent and banker turned consumer advocate. My priority is to help educate individuals and families about the different types of insurance they need, and assist them in finding the best place to get it.

7 Comments

  1. Midland National Insurance Company is a total racket!!

    I paid for whole life insurance for 26 years with this sorry company.

    I have been trying since August to collect on a death benefit with no luck.

    Like many of you have stated, they always need another form or they tell you its under review.

    Then you get a letter saying we need this form that was already sent twice.

    I contacted my Agent and he was no help he said it just takes time, it sure didn’t take time when they were collecting my payment monthly!!!

    The right hand has absolutely no idea what the left hand is doing!!!

    I speak to people on the phone and they are nice but they can’t tell me anything but its under review or it’s being processed.

    Letters come with back dates on them, I have never been through this before but family and friends have and everyone says they are just dragging their feet.

    VERY BAD COMPANY, PLEASE SAVE YOURSELF TIME AND MONEY GO WITH ANY OTHER COMPANY!

    Reply
  2. I wish I could give this place less than 1 star.

    I have been trying to get a summary of relatives life insurance.

    I have reached out to the agent Paul “Donnie” Taverna who was assigned to the policy and he keeps giving me the runaround, saying he will work on getting it to me.

    It’s been a month and I still don’t have it.

    So I ended up emailing and calling Midland National directly. When I called, not only did it take over 4 hours to reach someone, but the representative was rude and dismissive.

    When I emailed them, they sent me an automated response which didn’t even address my submitted question.

    This place is a racket, so stay away at all costs.

    They just want to rope you into high-cost annuities based on scare tactics and poor customer service.

    In comparison, The other insurance company I’m dealing with sent me an inforce illustration after 1 week of requesting it.

    After weeks of emails back and forth, they said they could get the policy summary to me with 1 week and it’s now going on 3 weeks, still no policy summary.

    I have been telling all my friends and family to avoid doing any business with Midland National Insurance.

    Reply
  3. Midland National posed as SchoolsFirst and sent misleading emails through my work server in an attempt to get more clients. I’d rather not do business with a company that uses dishonest sales tactics.

    Reply
  4. My father passed away in 2005. My mother was the insured and policy owner at the time too. I called after my father passed to see what the protocol would be since he is no longer with us. I was advised there is nothing I need to do. The policy would still be active since my mother is still the owner and insured. In 2009, my brother passed away and because he was a rider on the policy, they paid. (Policy was still active.) 9 years later, a couple of weeks ago I called for a status update and was told my mother is no longer the insured. They could not give me any more info. (Understood) They mailed us a letter stating it is my SISTER who is the insured! (Confused?) I called to inquire about the policy again. I was told, no information can be provided because I am not the owner, but the policy termed a couple of days ago and there is no way of reinstating the policy. I had to wait for a letter stating why! I expressed my feelings towards the agent (btw was very professional by just allowing me to vent) of how my sisters (8) were all relying on this policy for when the time comes for my mother. If I had not inquired on it, we would have never known. WHAT HAPPENED?! “I am sorry. I cannot provide you with any information because you are not the owner. A letter will be sent out for more information.”
    My question is if the owner is the only one allowed to make changes and my father passed away in 2005, who authorize my sister as the insured? They stated my mother is not even listed anymore. How is this all possible!?

    Reply
    • This is the worse company I have ever dealt with. I have been trying since January 8, 2018, to get my annuity rolled over to my local SECU without success. Every time you think all is ready, they require another form. I am ready to go to the Better Business Bureau and report this company. Never will I recommend them to anyone.

      Reply
  5. We bought this decades ago with the notion that the rates won’t go up as it’s a whole life policy. A personal friend sold us this, he is now incapable to talk to about this. But suddenly, after years of paying all our premiums, we now get random bills for another few hundred dollars. My husband got through to them and they said it’s because the premiums went up. How did a whole life policy suddenly change? I’ve paid them over $250 more than usual this last year and they still send us more bills with no explanation. It’s like a Ponzi scheme now. We are being extorted. It’s exorbitant. I am going to the insurance commissioner and we will see about this. The whole purpose of this policy was to have standardized payments throughout your entire life. Not get gouged later on for some made up reason.

    Reply
  6. This is the third day I have tried to get through to Midland National Life (all during the stated business hours). Every time I’m on hold- for more than an hour, listening to the same recording. When I call the local office she continually puts me right back into the same recording again! I STILL haven’t been able to talk to any person. Horrible, Horrible Service!
    I’ve decided today, I’m transferring this account to my other investment- life insurance service…. I NEVER have this type of issue with them.

    Reply

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