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CareSource Insurance Review & Complaints: Health Insurance

CareSource offers a range of insurance plans to West Virginia, Kentucky, Georgia, and Indiana. CareSource insurance offers low-cost insurance and insurance discounts if you qualify for their low-income subsidies. They offer a range of individual plans and also administer government-sponsored health insurance plans. Keep reading our CareSource insurance review to learn more.

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Eric Stauffer is a former insurance agent and banker turned consumer advocate. His priority is to help educate individuals and families about the different types of insurance they need, and assist them in finding the best...

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UPDATED: Sep 10, 2020

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Ohio-based CareSource Insurance was created to help provide insurance coverage to low-income individuals and families. Today they offer a range of individual plans on the marketplace, and also administer government-sponsored health insurance plans. Even with the publicly-funded plans, it’s important to find the best insurance companies for you.

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About CareSource

A $500,000 grant from the state of Ohio created the Dayton Area Health Plan (DAHP) in 1989, a not-for-profit organization designed to provide health insurance options to low-income residents n the Dayton area. The company originally focused on Medicare and Medicaid.

Expansion through the late 90s, including multiple acquisitions of other companies, resulted in DAHP becoming the biggest HMO insurance company in the state. The name change to CareSource in 2000 brought all of the various subsidiary companies together under a single name.

CareSource has since expanded to several other states, offering a range of plans in Kentucky, Georgia, Indiana, and West Virginia. They continue to operate as a not-for-profit focused on providing affordable health insurance plans.

CareSource headquarters remain in Dayton, where it has grown to become one of the largest companies in the city and a major employer.

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CareSource Health Plans

For the purpose of this review, we will look at the individual health plans offered in Ohio. Plans are offered in three states and may differ from state to state. You can read our review of CareSource’s Medicare plans separately here. CareSource offers plans through the state marketplace at several levels.

Gold Plans

There is one main plan at the Gold level, with the option to add dental and vision coverage. This plan has a $1,500 individual deductible, doubled for a family. The primary care visit copay is $10, and the specialist visit copay is $50. Prescription drugs start at $10 for generics.

Silver Plans

CareSource has four levels at the Silver tier, three of which are only available to those who qualify based on income level. Each plan has the option to add a dental and vision plan.

The base level Silver Plan is available without income restrictions. CareSource Silver has a $3,900 individual deductible that is doubled for a family. Copays are the same as the Gold plan, at $10 for primary care and $50 for specialists. Prescription drugs again start at $10 for generics.

CareSource Federal Simple Choice Silver has a $3,500 individual deductible (doubled for family) as well as a $500 prescription deductible. This plan has copays of $30 for primary care and $65 for specialist visits, with prescriptions starting at $15 after the deductible.

CareSource Low Premium Silver is a high deductible plan, with a $6,150 individual deductible. The primary care copay is $20, and the specialist copay is $40. Prescription copays start at $20 for Tier 1 generics.

There are three more Silver levels at Silver 1, Silver 2, and Silver 3. All of these levels offer the same three underlying options, but with adjustments made for cost-sharing reductions based on income level. Silver 3 has the lowest deductibles and out of pocket costs for those with low incomes.

Bronze Plans

There are three plans at the Bronze level. One includes an HSA and no dental and vision coverage is offered. Dental and vision can be added to the other two.

The CareSource HSA Bronze plan is the only plan that offers the use of a health savings account. The deductible on this plan is $4,000 for individuals and doubled for a family. All services with the exception of preventative care are subject to the deductible and are covered at 50% after it is met.

CareSource Federal Simple Choice Bronze has a $6,650 individual deductible, doubled for a family. Copays are $35 for primary care and $75 for specialist visits. Tier 1 prescriptions start at $35.

The final Bronze plan, CareSource Bronze, has a $7,250 deductible for individuals, with the out of pocket maximum being only $100 higher. As usual, both deductible and out of pocket maximums are doubled for a family. There is a $30 copay for primary care visits, with all other services – including specialists – subject to the deductible before being covered with a 40% coinsurance.

CareSource Insurance Rates

A quick quote for a 30-year-old male living in the county where CareSource’s headquarters is located gave us three cost estimates.

For the lowest monthly cost option, the Bronze plan has an estimated premium of $244 a month. The Silver plan has an estimated $320 a month premium, while the Gold plan came in at $385 a month.

All of these rates are for an applicant who does not qualify for any low-income subsidies, and they are generally on par with what we have seen elsewhere for an HMO. Comparing rates for health plans is difficult due to the many differences in deductibles and copays, but overall CareSource rates seem reasonable for the coverage offered.

CareSource Insurance Claims

Like most health insurers CareSource does not have much in the way of information regarding claims on their website. In general, claims are processed directly between providers and the insurance company, and most members rarely get involved.

As an HMO, we would expect CareSource customer service to be relatively speedy about processing claims due to the limited network of CareSource insurance providers.

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Ratings and Consumer Reviews

CareSource has an A- rating with the Better Business Bureau (BBB); the file states that drop is due to known government actions against the company. Our research shows a case against CareSource that resulted in a 2011 settlement of $26 million for false claims made against Medicare. Although the BBB file does not name the government action in question, this is likely the reason for the lowered rating. Due to the time that has passed since the action, CareSource’s rating is still good overall, but it’s worth noting that it was at an A when we reviewed this company for Medicare less than a year prior to this current review.

CareSource also has a total of 182 complaints on file with the BBB in the past three years, 28 of which were closed in the past twelve months. Compared to similar companies, this is a bit on the high side, rising from the number of complaints we saw in a previous review of this company.

We were unable to find a report from the National Committee for Quality Assurance for CareSource, which is surprising but may be due to lack of data.

Review site Birdeye has 63 reviews of CareSource, resulting in an overall 1.5-star rating. The majority of the reviews are negative and cite issues including difficulty finding providers and denial of claims.

Overall, the negative reviews of this company do raise some concern, particularly with a BBB complaint volume that is increasing and a rating that has gone down in a few months’ time.

Is CareSource a good insurance?

CareSource has some affordable health care options for those who don’t mind the network limitations of an HMO plan. The increasing number of negative reviews, however, is worth a note of caution. With similar rates available elsewhere, consumers may want to shop around for a stronger reputation.

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About Eric Stauffer

Author: Eric StaufferI am a former insurance agent and banker turned consumer advocate. My priority is to help educate individuals and families about the different types of insurance they need, and assist them in finding the best place to get it.


  1. I was lied to when called for info before purchasing.

    Every time I call they tell me a different answer.

    I can’t even get a Dental EOB. No info on dental/vision/fitness on the customer portal.

    CareSource Doc Find lists many doctors no in the plan.

    Should have saved the $1450/month premiums. Could have paid for everything without insurance and would have been cheaper and less stressful.

    Last week 3 different Caresource agents told me 3 different things about the same claim that I haven’t received an EOB for 4 months.

    How could you tell what is true and what is BS!!! Kept telling me I could appeal, but no EOB to appeal.

    I would like to appeal to their “right to be in the insurance industry”. Worse service ever. Save your money.

  2. I have had a myriad of problems with Caresource, but my most recent issue is their refusal to cover a single penny of a medication I’ve been on for over 2 years now.

    I even checked their prescription database back in December 2019 to make sure they still covered it before I signed up, and sure enough, it said they did.

    Much to my surprise, I had to pay out of pocket for it starting at the beginning of this year ($180 every 3 weeks).

    I have had to pay this price 4 times since then, and because it’s so expensive, I’ve had to go without my medication for up to a week at a time.

    I called Caresource every day for 2 weeks, leaving messages and asking them to call back. They never returned any of my calls.

    I finally received a letter from them stating that they’re denying coverage of my medication, listing reasons that are simply not true.

    They would know those reasons are false if they had returned my phone calls. I am filing an appeal, but I have no faith that they will change their mind.

    They have done the same thing to my husband this year. They totally denied coverage of his ADD medication that he’s been on for almost a decade, even though they’ve covered it for 2 years now.

    They stated that they would be happy to cover a prescription for methamphetamine instead. Yes, METH. Their health insurance is a joke.

  3. The insurance here is a problem.

    I was in need of dental assistance and took them up because of the affordability of the payments monthly.

    I even looked on their website and saw a large list of dentists in their network.

    Once I was enrolled I started to shop for a dentist and found that NONE of the dentists on their list were still taking the insurance!

    So, in short, they had a dozen or so dentists ask to be removed from their network and they have simply neglected to remove them.

    Either they are lazy or they are inflating their network provider lists to keep people believing that they have a worthwhile service.

    If it is the latter it is fraud.

  4. This insurance could care less about the people they insure.

    I fell around 4 years ago tore my ACL; took 1.5 to get to approve an MRI.

    By this time my knee was worn out I was 50; now at 54 still have fixed ACL.

    Now due overcompensating both knees are bad.

    They want me to walk around like this till I’m closer to 60.

    I should sue for bad faith; reporting to the commissioner of insurance and seeking legal advice

  5. I highly recommend against using this company through If you change your plan after making a payment.

    They will not refund your account for several weeks or months, as they say they don’t know who you are.

    I am now unable to pay my premium for another company since they have taken almost 1000.00.

    Terrible insulting customer service as well.

  6. Caresource once again is failing sick people that need help apparently.

    I have 2 cars, CdLS insurance on both cars, I have video and pictures of the people that they send to me.

    These people are really really mad.

    I have a video one lady picked me up apparently angry already because they fail to deliver the message I gave telling them exactly where my place is giving them direct details.

    I have CdLS driving for anyone can become a hassle but when you put notes to help people out CareSource failed me numerous times.

    So many complaints it’s ridiculous.

    She was angry, got video, pictures proof.

    By the time I was able to find her car, she was mad told me to get out on Queen City in the construction zone because they failed to tell her where I was located.

    I tried to explain the mishap but she wanted me with my bad heart and my brain issues to get out in the middle of Queen city.

    I don’t care that is just not right.

  7. I hate Caresource. They can care less about their customers.

    I have brain and heart problems.

    Every other day I have an issue with a ride, the phone calls are recorded, and they are so so terrible.

    I don’t know how anybody can be put through suck trama that’s already dealing with medical issues.

    The staff and customer service is horrible they treat sick people with no respect.

    I feel sorry for everyone that has to deal with what they take people through; its very sad.


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