UPDATED: Nov 30, 2018
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Westfield Insurance Summary
Westfield Insurance was founded in 1848 in Westfield Center, Ohio as a farm insurance company. Originally known as The Farmers Mutual Insurance Company, a few years later the name was changed to Ohio Farmers Insurance Company, a company that still exists as a subsidiary of Westfield today. In 1971, as the company grew, the name Westfield Companies was chosen to encompass all of their operations.
Today the Westfield Group writes personal and/or commercial lines policies in 21 states, and offers surety services in 50 states as well. Their product range encompasses basics of personal insurance – auto, home, and umbrella as well as boat insurance – and insurance for a variety of businesses both large and small. They continue to write farm insurance as well and are one of the top companies in that market in the U.S.
Westfield Group Companies are:
- Ohio Farmers Insurance Company
- Westfield Insurance Company
- Westfield National Insurance Company
- American Select Insurance Company
- Old Guard Insurance Company
Westfield Insurance policies are sold through a network of over 1000 independent agents across the states they serve.
Westfield sells basic personal line products as well as a range of commercial and farm insurance products. Availability varies by state.
Westfield offers a basic auto insurance program combining liability with common car insurance options. Available options include extended non-owned liability and loan/lease coverage. The company also offers a roadside assistance option that provides 24/7 coverage anywhere in the U.S. or Canada.
Also offered, are motorcycle and RV coverage, which can be added to an existing auto insurance policy.
Westfield offers homeowners insurance individually and through its Wespak insurance bundles. Homeowner’s policies include structure protection, personal property coverage, and liability along with a list of other features.
Home insurance is available for standard single-family homes and condos, and Westfield also offers renter’s insurance for tenants living in apartments or other rental units.
WesPak Insurance Bundles
Westfield’s auto and home insurance bundles are above and beyond the typical bundle. In addition to saving money, these bundles come with additional added features listed below. There are two types of auto/home bundles available:
- Wespak, the basic bundle, combines both policies with a single deductible and single bill.
- Added coverage with this bundle includes trip interruption and replacement cost coverage on top of the standard features of each policy.
- Wespak Estate is a bundle designed for high-value homes and for more affluent customers who have a lot of assets to protect.
- In addition to all of the other added coverage, this bundle also includes equipment breakdown coverage.
Westfield offers comprehensive boat insurance policies including liability and damage protection. These policies, however, are only available as an add-on to an existing Westfield home or bundle policy.
Up to $1 million in additional liability coverage is available through the Westfield Umbrella policy. This coverage is above and beyond the limits of the underlying Westfield policies.
Westfield writes business insurance for companies of all sizes. Available policy options include:
- Business liability
- Worker’s Compensation
- Property Coverage
- Commercial Auto
- Surety Bonds
- Employment Practices Liability
- Data Compromise
- Equipment Breakdown
These are available in varying forms of combined policies. Westfield has package programs for a variety of industries including:
- Health Care/Medical
- Real Estate
Westfield’s background is in farm insurance, and they continue to offer those policies today. Additionally, they offer coverage for several other types of agribusiness, such as:
- Vineyards and Wineries
- Commercial Agribusiness
- Horse Insurance
Quotes are currently only available through an agent. The website directs visitors to enter basic information in order to be directed to a local agent to obtain premium information. As a result, there is not a quick way to compare rates from Westfield with other companies.
As an agent-driven company, rates are likely a little higher due to the need to pay commissions. Westfield does offer bundling, which is a good way to bring down rates, and is likely to make them more competitive for those looking to insure both auto and a home.
Claims can be reported to Westfield either through an agent, by calling their 24-hour claims line (866-937-2663), or by email. Auto glass claims can be filed directly online, or via a separate phone line. There is a third line for roadside assistance.
Westfield attempts to contact the insured within 24 hours of the claim being submitted. They also promise fast processing times and quick settlements. Their website has a clear explanation of the claims process.
There are claims offices throughout the area where Westfield writes insurance, designed to help expedite claims.
Westfield has an A+ rating with the BBB and shows a total of 19 complaints in the past three years, with three of those closed in the past 12 months. This is a relatively low number of complaints for a company of this size.
There are some negative reviews out there, mostly pertaining to billing issues and unsatisfactory claims handling. These are fairly common for insurance companies, and they do not appear in enough numbers to be of serious concern.
There are also several positive reviews, always encouraging to see with an insurance company given the fact that people are far less likely to write reviews when they are happy than when they are unhappy with a company.
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Westfield offers a fairly good range of products, and their auto/home bundles are definitely a value-added program that offers more than the average insurance bundle. As an agent-driven company, however, they are likely to be somewhat more expensive than similar direct-buy companies. Their reputation seems fairly solid, with little of major concern in the reviews, however it is difficult to compare rates given the lack of online quoting. As a result, Westfield may be worth comparison but may also lose the attention of those looking to get fast and easy quotes.
For a list of companies that we recommend, visit our Best Insurance Companies page.