Allstate Mobile App Review & Complaints

The Allstate mobile app allows users to view policy and agent information as well as request roadside assistance. In addition, the Drivewise Allstate mobile app tracking collects driving habits information to lower rates for safe driving and is a competitor to Progressive's SnapShot program. Read our Allstate mobile app review to learn more.

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Eric Stauffer is a former insurance agent and banker turned consumer advocate. His priority is to help educate individuals and families about the different types of insurance they need, and assist them in finding the best place to get it.

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Leslie Kasperowicz holds a BA in Social Sciences from the University of Winnipeg. She spent several years as a Farmers Insurance CSR, gaining a solid understanding of insurance products including home, life, auto, and commercial and working directly with insurance customers to understand their needs. She has since used that knowledge in her more than ten years as a writer, largely in the insuranc...

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Reviewed by Leslie Kasperowicz
Farmers CSR for 4 Years

UPDATED: Nov 8, 2021

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Allstate Insurance company is now offering several useful mobile apps for drivers. The Allstate Mobile app is the choice for policyholders, but its usefulness can be extended with Digital Locker© to create a home inventory, Allstate Drivewise© Mobile to check your driving habits to see how safely you are driving and to monitor teen driving, GoodRide© for planning trips and keeping track of maintenance and repairs, plus a dedicated Allstate Motor Club app to request roadside assistance quickly.

Keep reading to learn everything you need to know about Allstate’s mobile app and its feature. Enter your ZIP code above to get a FREE insurance quote from more than one insurance company and get the best insurance premiums for your vehicle.

What is the Device Availability?

Allstate mobile apps are available as free downloads at Google Play and iTunes.

Allstate Mobile—iPhone, iPod Touch, Android.

Digital Locker—iPhone, iPod Touch, Android, Web.

Drivewise—iPhone and Android.

GoodRide—iPhone and Android.

Motor Club—iPhone only.

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What is the Allstate mobile app?

Allstate Mobile

This is a valuable app for policyholders. You can access your policy and agent information; even email it from within the app. Unlike some apps, Allstate allows a variety of policy types including info on mobile home, boat, and even specialty auto policies. It offers a checklist of steps if you are involved in an accident, including the ability to record driver and witness information, capture photos on the scene, and begin a claim using Quick Foto ClaimSM.

You can also request emergency roadside service if that is included in your policy (not Motor Club). Those enrolled in Drivewise can also check their performance. One useful feature is a parking locator to find your parked car. And of course, you can always pay your bill.

Digital Locker

This app allows you to store photos and information on personal property such as purchase date and price in a cloud so that it is accessible from both your mobile device and the web.

Allstate Drivewise Mobile

This app is designed to compete with Progressive’s innovative SnapShot program to lower your rate with safe driving. To use it, you must be an Allstate customer enrolled in the Allstate Drivewise or Star Driver (teens) program. The rewards program rewards safe drivers and monitors your driving habits, including time of day that you drive, vehicles speed, and more. This is done either with a plug-in device or an app for smartphones to monitor your driving performance and risk. You may qualify for a rates discount on your car insurance policies.

GoodRide

Designed for motorcyclists, this app allows you to plan a ride, log your route, time, and miles plus add comments and photos, share your ride on Facebook and Twitter, and keep a log of repairs and routine maintenance, and for customers, Roadside Assistance service.

Are the Mobile App Reviews Positive?

Allstate Mobile

3.5 stars for the current version on iTunes; 4.2 rating at Google Play. Main complaints include crashes and lost data. The newest version will not work on older Android versions.

Digital Locker

2.5 stars on iTunes; 3.7 rating at Google Play. Android users report frequent crashing with the latest update. Even with a good phone, the picture quality can be an issue.

Allstate Drivewise

2.5 stars on iTunes; 3.1 rating at Google Play. Android and iPhone users have provided feedback indicating that either the app doesn’t capture data or is always on and the GPS use drains the battery, which has led to numerous negative Allstate Drivewise app reviews.

GoodRide

3.5 stars at iTunes; 3.8 rating at Google Play. Most feedback contains complaints that the new update does not sync from the start of the ride to the end, so data is often lost, including maintenance records.

What Are the Pros and Cons?

Pros:

  • Record witness and driver information after an accident
  • Store Photos of personal property with Digital Locker
  • Report/ submit a claim

Cons:

  • Complaints of App draining device batteries
  • No digital ID card

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What’s the Bottom Line?

Allstate Mobile

If you are an Allstate policyholder, there is no reason not to have this app on your phone. Although it can be buggy, it will do a reasonable job of helping you with a potential accident claim, and that is reason enough to have it.

Digital Locker

Although policyholders may find this app advantageous, most users will find an app such as Encircle will have great support and better features.

Allstate Drivewise

Although the app seems to have some problems with data capture and battery use, Allstate does offer a potential 10% discount for drivers who use it. On the other hand, if you sign up and the app doesn’t work well, the chance of a discount diminishes.

GoodRide

The idea behind GoodRide is excellent, but the actual execution has been less than sterling. Via Michelin may be a better option. As always, though, Allstate’s developers seem to be making an effort to improve the stability of this app.

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Are you looking for free insurance quotes?

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Are you looking for free insurance quotes?

Your one-stop online insurance guide. Get free quotes now!

 Secured with SHA-256 Encryption