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Allstate Mobile App Review & Complaints | iOS & Android

The Allstate mobile app allows users to view policy and agent information as well as request roadside assistance. In addition, the Drivewise Allstate mobile app tracking collects driver information to lower rates for safe driving and is a competitor to Progressive's SnapShot program. Read our Allstate mobile app review to learn more.

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Eric Stauffer is a former insurance agent and banker turned consumer advocate. His priority is to help educate individuals and families about the different types of insurance they need, and assist them in finding the best...

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UPDATED: Sep 11, 2020

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Allstate Insurance is now offering several useful mobile apps. The Allstate Mobile app is the choice for policyholders, but its usefulness can be extended with Digital Locker© to create a home inventory, Drivewise© Mobile to check how safely you are driving and to monitor teen driving, GoodRide© for planning trips and keeping track of maintenance and repairs, plus a dedicated Allstate Motor Club app to request roadside assistance quickly.

Keep reading to learn everything you need to know about Allstate’s mobile app. Enter your ZIP code above to get a FREE insurance quote today.

Device Availability

Allstate mobile apps are available as free downloads at Google Play and iTunes.

Allstate Mobile—iPhone, iPod Touch, Android.

Digital Locker—iPhone, iPod Touch, Android, Web.

Drivewise Mobile—iPhone and Android.

GoodRide—iPhone and Android.

Motor Club—iPhone only.

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What is the Allstate mobile app?

Allstate Mobile is a valuable app for policyholders. You can view your policy and agent information; even email it from within the app. Unlike some apps, Allstate allows a variety of policy types including info on mobile home, boat, and even specialty auto policies. It offers a checklist of steps if you are involved in an accident, including the ability to record driver and witness information, capture photos on the scene, and begin a claim using Quick Foto ClaimSM.

You can also request emergency roadside service if that is included in your policy (not Motor Club). Those enrolled in Drivewise can also check their performance. One useful feature is a parking locator to find your parked car. And of course, you can always pay your bill.

Digital Locker—this app allows you to store photos and information on personal property—such as purchase date and price—in a cloud so that it is accessible from both your mobile device and the web.

Drivewise Mobile—this app is designed to compete with Progressive’s innovative SnapShot program to lower your rate with safe driving. To use it, you must be an Allstate customer enrolled in the Drivewise or Star Driver (teens) program.

GoodRide—Designed for motorcyclists, this app allows you to plan a ride, log your route, time, and miles plus add comments and photos, share your ride on Facebook and Twitter, and keep a log of repairs and routine maintenance, and for customers, Roadside Assistance service.

Allstate Mobile App Reviews

Allstate Mobile—3.5 stars for current version on iTunes; 4.2 rating at Google Play. Main complaints include crashes and lost data. The newest version will not work on older Android versions.

Digital Locker—2.5 stars on iTunes; 3.7 rating at Google Play. Android users report frequent crashing with latest update. Even with a good phone, the picture quality can be an issue.

Drivewise—2.5 stars on iTunes; 3.1 rating at Google Play. Android and iPhone users complain that either the app doesn’t capture data or is always on and the GPS use drains the battery, which has led to numerous negative Allstate Drivewise app reviews.

GoodRide—3.5 stars at iTunes; 3.8 rating at Google Play. Most reviews complain the new update does not sync from start of the ride to the end, so data is often lost, including maintenance records.

Pros and Cons

Pros:

  • Record witness and driver information after an accident
  • Store Photos of personal property with Digital Locker
  • Report/ submit a claim

Cons:

  • Complaints of App draining device batteries
  • No digital ID card

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Bottom Line

Allstate Mobile—if you are an Allstate policy holder, there is no reason not to have this app on your phone. Although it can be buggy, it will do a reasonable job of helping you with a potential accident claim, and that is reason enough to have it.

Digital Locker—although policy holders may find this app advantageous, most users will find an app such as Encircle will have great support and better features.

Drivewise—although the app seems to have some problems with data capture and battery use, Allstate does offer a potential 10% discount for using it. On the other hand, if you sign up and the app doesn’t work well, the chance of a discount diminishes.

GoodRide—the idea behind GoodRide is excellent, but the actual execution has been less than sterling. Via Michelin may be a better option. As always, though, Allstate’s developers seem to be making an effort to improve the stability of this app.

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About Eric Stauffer

Author: Eric StaufferI am a former insurance agent and banker turned consumer advocate. My priority is to help educate individuals and families about the different types of insurance they need, and assist them in finding the best place to get it.

2 Comments

  1. OK, I want to comment on the app.

    I received an email from my Allstate rep, with a link to this.

    I downloaded it, and wanted to access my ID card, so I could have it on my phone.

    Long and short.

    In the app, it stated I couldn’t see the ID card without downloading more crap from Google!

    Also, on the page where it asked if I wanted to access it when I was logged out, it just said to use password protection for my phone, which I do, but then, nothing else!

    Couldn’t see my ID card, and it just stayed on the same screen after asking me the above question!

    I sent a reply to my agent, advising him to tell the developers, or responsible parties, that nothing is more irritating than to be pitched something as being wonderful, greatest thing since sliced bread, or whatever, to just go thru the trouble of downloading a piece of crap that doesn’t do what it is supposed to!

    Reply
  2. my wife and I are both retired with limited income and have trouble finding auto and homeowner insurance we can afford.

    Reply

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