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Colony Specialty Insurance Review & Complaints: Commercial Insurance

Colony Specialty Insurance Company is an excess and surplus commercial insurance company that provides coverage for non-standard risks. Licensed in 49 states, Colony Specialty Insurance Company offers specific and complex insurance products, such as monoline inland marine and dry cleaner pollution.

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Eric Stauffer is a former insurance agent and banker turned consumer advocate. His priority is to help educate individuals and families about the different types of insurance they need, and assist them in finding the best...

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UPDATED: Sep 18, 2020

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Colony Specialty is an excess and surplus commercial insurance company covering non-standard niche risks. They are a member of international holding company Argo Group.

About Colony Specialty

Originally founded in 1988 under a different name, Colony Insurance began using the Colony name in 1994 and built a reputation as a non-standard excess and surplus insurance company for hard-to-insure commercial risks.

In 2001 Colony was acquired by The Argonaut Group, which later shortened its name to Argo Group. The 2010 merger of Colony Insurance with Argonaut Specialty formed the company as it stands today: Colony Specialty.

Colony Specialty is licensed in 49 states and the District of Columbia. Colony itself is a Virginia based company with offices in Richmond, VA, while the Argo Group is based out of Bermuda. Products are sold through agents across the service area.

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Colony Products

Colony focuses on specialty excess and surplus products in the commercial market. They are a very specific niche insurance company that provides coverage for those portions of a company’s risks that are ineligible for coverage through a standard commercial insurance package policy.

Because Colony’s products are diverse and usually purchased as an add-on to a full commercial insurance policy issued either by another Argo member company or by another insurer. Because of the specific nature of these products, it is hard to provide a good description.

Some of the products listed on the Colony section of Argo’s website are:

  • Monoline Inland Marine
  • Dry Cleaner Pollution
  • Storage Tank Pollution
  • Premises Environmental and Remediation Liability
  • Contractor’s Pollution Liability and Errors and Omissions
  • Excess Environmental Liability
  • Restoration Contractors
  • Industrial Products
  • Facilities Environmental Coverage
  • Contractors and Consultants Environmental Coverage
  • Specialty Property
  • Primary and Excess Casualty
  • Transportation

The details of these products are specific and complex, and best explained by an agent working with a company to put together all of the necessary coverage for proper protection.

Rates

Colony Specialty does not have any sort of online quoting, which is exactly what we expect from a company that is so specialized.

This type of risk is very specific in nature and requires a lot of business information and details in order to make sure quotes are accurate. The type of business seeking this coverage does best sitting down with an agent to make sense of their needs and coverage options.

There is a section on the website to help potential new customers find their local broker.

Claims

Claims for Colony Specialty policies can be filed over the phone, via email, or by fax. There is also a mailing address available on the claims page. Email is the only electronic option for filing a claim; there is no online form that can be filled out to submit.

Colony promises that someone will be in contact within 24 hours of the claim being received. Beyond that, there is little information on the claims process. It likely varies based on the type of product and the details of the claim; with specialty products like these claims are not always straightforward.

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Ratings and Consumer Reviews

Colony is not rated by the Better Business Bureau (BBB) but does have an A+ rating with only one complaint on file in the past three years. There are no complaints in the past twelve months.

Google has four reviews of this company with an overall three-star rating. Only one of the reviews has any detail, and it is written by someone who had a claim against one of Colony’s insured companies denied, not an actual Colony customer. The two positive reviews have no comments at all.

That is the limit of what we were able to find for this company. It is not unusual to see little in the way of reviews for specialty companies, especially commercial ones.

The Bottom Line

Because of the nature of Colony’s products, it is hard to compare them to other companies or to draw any real conclusions regarding the company. Certainly, there are no red flags in their reputation, and we saw nothing to lead us to advise against putting this company on your quote list.

For a list of companies that we recommend, visit our Best Insurance Companies page.

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Review Information

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Colony Specialty
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About Eric Stauffer

Author: Eric StaufferI am a former insurance agent and banker turned consumer advocate. My priority is to help educate individuals and families about the different types of insurance they need, and assist them in finding the best place to get it.

3 Comments

  1. Colony is a terrible company. They cheat the consumer who has claims against their insured and ignore you until you either retain an attorney or move on, thus allowing Colony to continue their fraudulent and deceptive business practices. Moreover, [Redacted] is the worst representative.

    Reply
  2. Colony Insurance claims agent contacted me in response to a complaint filed with Sears for property loss resulting from improper installation of a washer that allowed the wastewater to run between the walls instead of the drain. The house was newly purchased and it was not occupied. Colony Insurance sent an adjuster to assess the damage on April 5, 2018 but has not yet shared the adjuster’s estimate with me. Instead, the adjuster told me over the phone that the company has rejected the claim as it is not their fault.

    I have lodged a complaint with the California Insurance Commissioner for malpractice and violation of several regulations specified by the Insurance codes for California.

    Reply
  3. Hello i have spoken with one of your reps about workers comp insurance. But he failed to get back with me. This in regards to my company [Redacted]

    Reply

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