Cincinnati Insurance Review & Complaints: Auto, Home, Life & Business Insurance

Our Cincinnati Insurance review has everything you need to know about the Cincinnati Insurance Company. Is Cincinnati Insurance good? Cincinnati Insurance Company ratings are A+ with both A.M. Best and BBB. Cincinnati Insurance Company is the insurance arm of Cincinnati Financial. This property & casualty insurer for both individuals and businesses provides coverage across the nation.

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D. Gilson is a writer and author of essays, poetry, and scholarship that explore the relationship between popular culture, literature, sexuality, and memoir. His latest book is Jesus Freak, with Will Stockton, part of Bloomsbury’s 33 1/3 Series. His other books include I Will Say This Exactly One Time and Crush. His first chapbook, Catch & Release, won the 2012 Robin Becker Prize from Seve...

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Written by D. Gilson, PhD
Professor & Published Author D. Gilson, PhD

Leslie Kasperowicz holds a BA in Social Sciences from the University of Winnipeg. She spent several years as a Farmers Insurance CSR, gaining a solid understanding of insurance products including home, life, auto, and commercial and working directly with insurance customers to understand their needs. She has since used that knowledge in her more than ten years as a writer, largely in the insuranc...

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Reviewed by Leslie Kasperowicz
Farmers CSR for 4 Years Leslie Kasperowicz

UPDATED: Jun 1, 2022

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Cincinnati Insurance

Financial Strength

Cincinnati Insurance reviews are more popular than other small company reviews. But is Cincinnati any good? The company is ranked among the largest insurers by market share in the U.S. overall, Cincinnati Insurance Companies is the coverage arm of Cincinnati Financial. This property & casualty insurer for both individuals and businesses provides coverage across the nation.

Continue reading to learn about Cincinnati financial reviews, ratings, homeowners, settlements, and other relevant information regarding the company.

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What is Cincinnati Insurance?

Cincinnati Insurance (also known as the Cincinnati Ins Co or Cinti Ins Co) was founded in 1950 by four insurance agents and continues to sell policies through independent agent representatives to this day. The company continues its focus on local, personal service as a major selling point. Now known as The Cincinnati Insurance Company, part of Cincinnati Financial Corporation, its headquarters is located in Fairfield, Ohio, but they have branch offices located across the nation.

The company is comprised of the following five companies, which are The Cincinnati Insurance Company, Cincinnati Casualty Company, Cincinnati Indemnity Company, Cincinnati Life Insurance Company, and CSU Producer Resources, Inc.

Most of these companies are licensed in all states and the District of Columbia. Also, Cincinnati is licensed in Puerto Rico.

Through the group of companies, the insurer writes personal lines basics, business insurance coverage, and specialty risks. The company does not quote or sell insurance online. Instead, they use independent agents.

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What products does the company offer?

The company offers a basic lineup of personal insurance products, including the big three: auto, home, and life insurance policies. They also write a wide variety of business insurance products with additional coverages, such as windshield replacement services. Continue reading to learn more about Cincinnati Insurance services.

Is auto coverage offered?

The company offers a reliable auto coverage program with all of the basics plus a list of included features and optional add-ons. One of the added features strongly promoted on the website is the enhanced rental car coverage. This coverage protects drivers in a rental car for liability and damage to the vehicle without a deductible.

The Personal Auto Plus add-on package includes a list of additional features such as:

    • Air Bag Replacement
    • Safety Restraint Benefit – which doubles coverage for injuries in which the driver or passenger was wearing a safety belt
    • Transportation Expenses
    • Towing and Labor
    • Deductible Waiver
    • Supplementary Payments for the death of policyholder or spouse
    • Trip Interruption
    • Lock Replacement
    • Child Safety Seat Replacement
    • Auto Glass Claim Deductible Waiver

    The auto program also offers:

    • Replacement Cost Plus
    • Customizing Equipment Coverage
    • Gap Loan or Lease Coverage
    • Collector and Antique car

There are several standard discounts available, such as auto/home, multi-car, good student, and accident-free.

Is homeowners coverage offered?

Cincinnati Insurance has an extended homeowners program with multiple levels of coverage and a long list of add-ons.

The basic plan is the Executive Homeowner Policy, which covers homes of any value for structure replacement, personal property, and personal liability.

There is also a high-value home plan called Executive Classic, designed for homes over $500,000 in value and adding higher replacement cost, more personal property coverage, and extended limits for water damage and identity theft.

Additionally, Cincinnati covers:

  • Condominiums
  • Rental Homes
  • Seasonal/Vacation Homes
  • Tenants (Renter’s)
  • Watercraft

There are several add-ons available, such as:

  • Valuable Articles
  • Extended Replacement Cost
  • Inflation Guard Coverage
  • Extended Water Damage
  • Flood
  • Earthquake

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Is life insurance available?

Cincinnati’s life program includes the three main types of policies. Term Life, Whole Life, and Universal Life are all available in a variety of benefit levels. There are two different Universal plans available, designed to offer some of the benefits of term life with a permanent plan.

The insurer also offers disability income insurance and annuities.

What additional products are offered?

The company offers business coverage for various types of businesses, from basic packages to specialty coverage.

Business insurance options include:

  • Commercial Package, combining liability and property coverage for most businesses.
  • Office Operations
  • Retail/Service
  • Specialty Programs for companies with specific needs
  • Service Business programs
  • Commercial Umbrella
  • Worker’s Compensation
  • Business Life

Are the insurer’s rates competitive?

Because online quoting is not available, it’s impossible for a quick price comparison of the company, but as an agency-driven company, we would expect commissions to affect policy quotes when you buy the company’s products.

That said, reviews of the company seem to reflect competitive rates and customers pleased with the affordable products. They may not compete with major direct-buy companies, but appear to offer fair prices to their target market – those who want personal service and will pay a little more for it.

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How are claims processed?

In keeping with their agent-based business plan, claims can be reported directly through agents. There is also a 24-hour toll-free phone number for policyholders through which claims can be reported instantly.

The lack of online quoting is surprising for such a large company, although there is a policyholder login that may offer claims tracking. This is not made clear on the website, which can be found at The “” won’t lead you to the company’s website.

Life, Worker’s Compensation, and glass-only claims are reported through their claims phone numbers found on the website.

There is no information on the website regarding how claims are handled, aside from a promise to handle them by seeking coverage and not loopholes to avoid paying. Claims are likely taken in the standard format, with an adjuster assigned and investigating the claim before determining coverage and offering a settlement.

Are there consumer complaints about the company?

Reviews for the Better Business Bureau (BBB) list the insurer under its parent company, Cincinnati Financial, and has an A+ rating. The company has been accredited since 1981. There are only 14 complaints registered against the company in the past three years, six of which were closed in the past 12 months. The low number may be a result of confusion between company names, as policyholders may not leave complaints under the parent company.

Other reviews across the Internet generally reflect happy customers, citing fast, fair claims service and reasonable insurance rates. Customers appear to be loyal to the company, often citing 20 or more years with Cincinnati. Minor complaints include rate increases, but overall the company has a very positive reputation in the insurance industry.

Are Cincinnati financial strength and credit ratings strong?

This wouldn’t be a decent article without the Cincinnati reviews from the financial strength and credit agencies. Cincinnati ratings can determine whether a customer will purchase a policy. We wanted to bring you more than Cincinnati auto coverage reviews, so we’ve provided ratings from financial strength and credit rating companies.

Rating Company Grade Financial Outlook
A.M. Best A+ Stable
Fitch N/A N/A

Cincinnati‘s A.M. Best rating is an A+, which means the company has a superior ability to meet customer obligations and shows a stable financial outlook.

It’s not listed, but J.D. Power ranked Cincinnati Insurance four out of five on J.D. Power Circle Rating. When you compare Cincinnati vs. Chubb and Cincinnati vs. State Farm, you’ll see that Cincinnati is scored higher than both companies.

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What’s the bottom line?

Cincinnati has solid financial backing and an excellent reputation. Offering all of the big three, along with a few other personal products, they are likely to be a one-stop shop for coverage for most customers. With competitive rates based on customer reviews, Cincinnati is well worth looking for anyone willing to take the time to obtain quotes directly from an agent.

We have a one-stop-shop, also. Enter your ZIP code in the FREE comparison tool below to compare auto insurance companies in your local area.

For the final section of our Cincinnati review, we’ll answer frequently asked questions on search engines across the internet. These questions are related because Cincinnati Insurance shows these results when it’s typed into search boxes online.

#1. What insurer is rated the best?

Currently, Geico is rated as the best company.

#2. Is Cincinnati Insurance a good company?

Yes. Cincinnati Insurance rating is “A+” with A.M. Best and “A+” with the BBB.

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#3. What are the worst insurers?

According to Consumer Reports, Esurance, Liberty Mutual, and Nationwide.

#4. Who has the best home insurance rates?

The top five companies with the best home insurance rates are Amica, Auto-Owners, Chubb, Nationwide, and State Farm.

#5.  Who owns Cincinnati Insurance?

Cincinnati Financial is the parent company of Cincinnati Insurance Company.

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