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American National (ANICO) Insurance Review

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Eric Stauffer is a former insurance agent and banker turned consumer advocate. His priority is to help educate individuals and families about the different types of insurance they need, and assist them in finding the best...

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UPDATED: Nov 30, 2018

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American National (ANICO) Insurance
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American National was founded by the Moody family in Galveston, Texas in 1905. It has a major focus on financial products including life insurance, health, disability, annuities, and more. The company also writes personal property & casualty insurance including auto and home. There are also commercial insurance products available.

American National is a group of companies writing insurance products in all 50 states as well as the District of Columbia, although the type of policy available varies by state. New York is the one state where only affiliated companies and subsidiaries are licensed to do business.

American National products are mainly sold through agents, although some life insurance products are available for purchase online. Agents can be found through the website for all states and some U.S. territories where the company is licensed.

Insurance Products

American National does not provide detailed product descriptions online; rather, they point customers to agents for more information regarding policies. The types of products that are available include both personal and commercial lines insurance, and they also administer pension plans for small businesses.

Life Insurance

American National writes a variety of life insurance products including whole, term, and universal. They also offer annuities, both fixed and variable. Life insurance is the only product that is sold directly and not only through agents, via a separate website.

Personal Lines Property & Casualty

The property & casualty products from American National cover the basics of personal insurance, including:

The website does state that they offer a Cashback incentive for loyal customers. If the client has their home and auto insured through the company and is claim free for a period of three years, they are issued 25% of eligible home and auto premiums back in cash (not available in all states). Customers who have mentioned the program seem to be pleased with it.

Additional Products

Credit Insurance

These products are designed to make payments on debts in the event that the policyholder becomes unable to do so. Policy types include credit life, credit disability, credit involuntary unemployment, and property policies.

Commercial Insurance

Commercial Insurance policies are available for small businesses. American National also writes agribusiness coverage.

Health Insurance

Plans from American National include major medical, Medicare supplemental, and disability insurance.

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American National Rates

Online quoting is not available for most of the products from American National. Only their term and whole life insurance products can be bought online, through the American National Direct website. Online quoting requires providing contact information that allows the company to contact you by phone in order to follow up on the quote and complete the application – which may put off some insurance shoppers who simply want to get numbers without being contacted.

American National is very focused on their life insurance products, and likely has competitive rates. For other products, it is difficult to say what sort of rates they might offer. It is unlikely that, as an agent-driven company, their auto rates will be as competitive as major direct-buy insurance companies.

Claims

American National provides very little information on their website with regards to claims. They do have claims forms available to download for some of their products, including life and health insurance, however, with regards to property & casualty claims the client is directed to contact a toll free number. This is likely a function of the company’s focus on life insurance and other similar products; however, the lack of information is still a major oversight.

There is information available to contact customer support, and a customer access point where policyholders can log into the company’s system to manage accounts. The website does not say whether there is any claims access through this portal.

It seems likely that American National directs claims through the customer support line or accepts them through the agents that sell their products, but without any real information on the website it is difficult to say with any certainty.

Consumer Research and Complaints

American National Insurance is not BBB accredited, and is not rated by the BBB. There are however, 21 complaints listed in the last three years, six of which have been closed in the past 12 months. Those are low numbers for such a large company.

Reviews of American National are mixed, but there are a good number of positive reviews, which is always encouraging. There are more positive reviews for the company’s life insurance subsidiary than for the property & casualty company, but overall there are still enough good reviews to easily balance out the negative ones. Most complaints center on claims issues.

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Financial Strength

Rating Company Grade Financial Outlook
AM Best A Stable
Fitch N/A N/A
S&P A N/A

Bottom Line

The lack of information regarding the details of the company’s product offerings makes it difficult to come to a clear picture of what they offer and whether they are a good value for consumers. American National has a fairly good reputation, with more positive reviews than are commonly seen for a property & casualty company.

It may be worth a look for those who prefer to use an agent. They are a big player in the life insurance market and look to be worth considering. That said, it is difficult to provide a real recommendation for this company due to the overall lack of information on products and claims processes.

For a list of companies that we recommend, visit our Best Insurance Companies page.

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Review Information

Summary
Review Date
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American National
Author Rating
31star1star1stargraygray

About Eric Stauffer

Author: Eric StaufferI am a former insurance agent and banker turned consumer advocate. My priority is to help educate individuals and families about the different types of insurance they need, and assist them in finding the best place to get it.

61 Comments

  1. I have had American National for over a year and the place is absolute garbage.

    Since I recently moved out of state it was a freaking nightmare and almost triple what I was paying for TWO cars than from my old state.

    My agent refuses to be patient and explain and break things down for me you know because that’s his JOB.

    I called the customer service part to get clarification regarding my policy and the girl I spoke with was rude as hell.

    I will never recommend this company to anybody.

    Rates are skyrocket, lots of stalling, my last agent played dumb all the time, and the customer service team wasn’t any better.

    Reply
  2. I had this ins. Co. for about 25 years. My car was broke into. The bottom line was this incident cost me a lot out of my pocket, some $2500.00! This is not the way it was supposed to work. Then I was treated rudely by this company. Like the other commercial says, I used my pen to get another insurance, USAA! Very happy, so far. I will never recommend American National again!

    Reply
    • I have been with America National over 3 years, ask them to change my date due by only 2 days from 8th of the month to 10th of the month.

      I have them take it out of bank automatically and when checking my account they doubled withdrawal

      I put a stop payment on it because when I got my mail that day a letter saying that this is a new payment that will be taken out each month,

      I called agent, I called the main office in Springfield, no explanation just yes that amount is correct,

      What, no explanation for raising my insurance double?

      Unbelievable and I really fought to get an answer!

      Nothing! I think it’s because I was close to getting the cash back allowance! Rotten company!!

      Reply
  3. IN JUNE 2018 SOUTH TEXAS HAD A MAJOR FLOOD. IT WAS CONSIDERED TO BE A DISASTER BY FEMA. MY CAR GOT FLOODED WITH WATER AND SO DID THE ENGINE. MY CAR WAS INSURED BY AMERICAN NATIONAL PROPERTY AND CASUALTY COMPANY WHICH WAS ISSUED TO ME BY SOUTH TEXAS FEDERAL CREDIT UNION MY LIEN HOLDER. WHICH WAS A FULL COVERAGE INSURANCE. THE CREDIT UNION HAD ADDED $5000 TO MY CAR BALANCE TO PAY FOR THE WHOLE YEAR. I NEVER DISPUTED THAT FACT. THEY SENT ME A COPY OF MY INSURANCE POLICY AND WHEN I CHECKED MY CREDIT SCORE I NOTICED THE $5000 BALANCE INCREASE. SO AFTER THE RAIN STOPPED I PULLED OUT MY INSURANCE INFO AND CALLED THE NUMBER TO MAKE A CLAIM. I GAVE MY INFO TO THE REP. SHE PUT ME ON HOLD FOR TEN MINUTES. SHE CAME BACK ON THE LINE AND PROCEEDED TO TELL ME THAT I DIDNT HAVE INSURANCE THRU THEM. I THEN ASKED THEN WHY DID THEY SEND ME INSURANCE PAPERS AND ADDED $5000 TO MY BALANCE. SHE HUNG UP. EVERYTIME I CALLED THEY NEVER HAD AN ANSWER. I HAVE MADE A COMPLAINT WITH THE TEXAS DEPT OF INSURANCE. MEANWHILE, MY FAMILY HAS BEEN SICK FROM THE MOLD AND MY ENGINE AND ELECTRICAL SYSTEM TO MY CAR ARE RUINED…THERE IS NO QUESTION I WILL BE SUING FOR DAMAGES.

    Reply
  4. Help stop insurance companies from ripping people off. Call your state insurance commissioner and hire an attorney to prosecute the insurance co. make them pay and don’t let them use the 2-year rule on you.. that clause is only for them to rip you off. If they accepted your application from start, you should get your claim processed without waiting or excuses. Sick of being ripped off.. sue and get compensated for losses and claim and attorney fees.

    Reply
  5. This review goes for life, home, and auto insurance, because I’ve had all three through ANICO/ANPAC. Dealing with them for claims is a nightmare. They continually disrespect the customer; leaving the agent to deal with the fallout.
    Here are some examples of the “features” (LOL) of ANPAC/ANICO insurance.
    Available representatives are R-U-D-E and almost never have a clue
    Anyone that might have a clue is never available
    Phone answering trees seem useless and waste time
    Completing a phone answering tree is likely to result in leaving a voicemail; they rarely call back
    Expect to be on hold FOREVER
    Stated items conveniently left off (“overlooked”) the claim
    Customers N-E-V-E-R qualify for the lowest auto rate even if they have an 800+ credit score. I was told by an ANPAC actuary a perfect credit score is required, which – is theoretically impossible!
    If your vehicle is vandalized, each instance of vandalism (mark) is considered a separate occurrence, a separate claim must be filed for each occurrence, the stated deductible applies for each claim. This effectively denies coverage for the damage.
    Licensed & insured home contractors were always over the limit set by the adjuster – unless the contractor was a “recommended” contractor. I was told a repairman who DID NOT have liability insurance, would probably be less expensive.
    Non-OEM parts (or cheapest available) are mandatory on vehicle claims, unless a rider is purchased stating OEM parts may be used. OEM parts must be specified BEFORE the quote. After-market items are not covered unless a rider is purchased. I only found out about this after my claim.
    Anyone considering this company should RUN as fast as possible from this rip-off insurance company. It Is all smiles and roses when they are in “selling” mode, but it is nothing but slaps-to-the-face or kicks-to-the-groin when they are in “pay-out” mode. Buyer beware!

    Reply
    • I can do agree I hate these people the worst liars and rip off artist I have ever seen!!! I have 5 cars 2 boats and house with them canceling Monday!

      Reply
    • Thank you for all of your comments. I received a flyer in the mail to call them for an insurance quote. I have fairly good rates already for my house and car, but I know I will definitely not be giving them a try based on these horrible reviews.

      Reply
  6. I have never dealt with them for information or policy changes BECAUSE THE AGENT NEVER RETURNS CALLS.
    If their customer service is that crappy for info, I can’t imagine what a NIGHTMARE it would be for a claim…
    I am now looking for a new company as my policy is about to expire

    Reply
  7. The reviews for American National seem like issues with bad agents. I worked for Allstate before and everyone hated the agent that was selling his business for good reason. The new owner of the agency hired me from the start and I heard most of these complaints. The agency as a team address these issues on a regular base and fixed what was broken. I now work as an agent for American National proudly and all my clients are treated respectfully. If you’re not happy with your current agent ask to be transferred to someone else. Read over your policy once awhile, take your agents call, ask them questions. If you can’t sleep again read over your policy that will get you sleepy fast.

    Reply
    • Thank you for being logical. These are agent issues and every company has them.

      Reply
    • I’m considering taking an Agent Job with American National as of today are you still satisfied with them as an employer?

      Could you provide the PROS & CONS of this company?

      Reply
  8. This insurance SUCKS! I had switched from USAA to American National, agent talked a great game, but when hail storms hit, and fences blew down I was told by agent “I tell all my customers to have a good savings for issues”. They sell cheaper rates, don’t tell you why they steer you to “ACV” vs “ACV”, NEEDLESS TO SAY, BACK WITH USAA!

    Reply
    • That’s ACV VS RCV, they steer to ACV with BS explanation! The agent was living “well” from the business, but getting fair claim is not the order of the day with American National, they are great as long as you don’t have to make claim!

      Reply
  9. I have had ANPAC for home and auto for a little over a year. I just had a claim and after accepting the settlement a week ago, the totaled car has not been picked up and they wont release all of my settlement funds because they haven’t picked up car. I turned over signed title and its in there possession. How is not having the car in there possession my fault after 1 week of releasing to them. The are holding my money for no reason other than ransom. Don’t think I will keep ANPAC start to look for new insurance after the new year.

    Reply
  10. I don’t know what to think.. My mother turned over my life insurance policy worth 10k to me after 14 years paying into it. I called into the 800 number asking about the cash value an they told me it’s only worth $465.40.. I don’t understand how that can be, she made payments monthly on time without missing for it to be worth so little on net cash value?

    Reply
    • If it was a very low premium there would not be a great amount of money in there, but the face value would still stand which is normally worth way more than the cash value. Most people buy life insurance for the value on death and not the cash value.

      Reply
  11. Upon beginning these policies in October for my Uncle & Father, My Uncle paid both his and my Father’s portion for that month. From then on the responsibility was given to me to pay on the rest of the policy. All information was mailed on time enough to receive a withdrawal for November 16′. There was no withdrawal. I then called customer service and i was told the forms were received and we agreed to have funds withdrawn on the 26th of each month for both policies. From the beginning there was horrible communication. A payment if not two would be drafted out of my account on days not even close to the 26th. Many times i would be hit with overdraft fees because there was never a window of time given to me for when the funds would be drafted yet i stayed with this company thinking maybe they were just catching up. The amount of payments never added up as the months went on. My account statement shows a total of 10 payments for my Father’s policy and 9 payments for my Uncle’s. Not including the two initial payments for October to began these policies. I was told by customer support that only my Uncle’s was paid for October and not my Father’s. (Yet the summary mailed to me showed otherwise) I feel that it is disservice to me and my finances during this time of financial hardship. I simply wanted to be refunded for all premiums and i was offered a refund for payments paid ahead of time. I was skeptical about this company because i could not find their credentials or any reviews about them. I do not feel that this company is responsible in their communication and no clarity was ever given. I was told in my final call to customer service that if the 26th fell on a weekend or holiday it would post on the following business day. Now today when i called i was told the payment posts on the following THURSDAY and that it sometimes takes time for the bank to fully process. When signing up for this i was under the impression this was a wire withdrawal straight from my bank account. I was then told today that no these policies are being charged to my card therefore it takes time for it to post. A pure lack of communication. They have told me these accounts are still in good standing but I would just like to be refunded and moved to more credible life insurance company. DO NOT CHOOSE ANICO.

    Reply
    • I agree! Do not choose this company. It is not by accident that there is a communication problem. They do that to hold your money for as long as possible. They play these games, and it is demeaning and frustrating!

      Reply
      • I am having so many problems with being lied to by this company and its agent. Please, there are so many honest companies out there, don’t give these people any more money. I had a policy on my husband for right at 25 years. He passed away and it has been a nightmare dealing with this company and my agent since his death. I have been out and out lied to by both the company and its agent. Telling me forms that had been mailed I never received. (Always received their premium notices.) I supplied all the documents that they asked for. It took 6 weeks to finally get a check. When it came it was for the wrong amount. I totally agree with other reviewers. STALL is their way of increasing their earnings. The longer they hold out on paying their claims the more interest they collect on other peoples money. How shameful. Now, do I cash the check which is short? If I do I forfeit the funds that are not included in the check? After going through watching my husband die of cancer I now have to deal with this. I should be grieving.

        Reply
  12. My mother purchased a cancer policy on my brother in 2004. At the time she purchased it she was told that the “First Diagnosis” benefit would be paid each time a “different” type of cancer was diagnosed. My brother was diagnosed with colon cancer in March of 2012. He had surgery, all cancer was removed. ANICO paid the benefits. My brother was diagnosed with lung cancer on March 17, 2016 and passed away on March 31, 2016. ANICO is now saying that the “First Diagnosis” benefit is a one-time payment. Nowhere in the policy does it state that it is a one-time payment. We are talking about $4,320 which is nothing to a company the size of ANICO but everything to a family who has nothing and has been paying premiums for 13 years.

    Reply
    • First diagnosis with any company is a one time benefit. Hence first diagnosis b

      Reply
  13. Hello,

    My experience with my agent in the Los Angeles County has been pleasant. He is flexible with my payment and I have four small policies. I still haven’t had the need to call them to clear any of the policies. Friends who have had too didn’t have much of a problem like I’ve seen here.

    Reply
  14. It seems to me everyone here is just bashing this company, but I don’t think any company could survive for over a hundred years if they were scamming the citizens on the United States of America. If you know any thing about insurance you would know that the only way an owner of a policy could be switch would be with consent of the current owner. The agents wouldn’t always get things correct. It is insurance and that’s why agents carry E&O insurance, so in the event they make a error or omitted information to the prospect. Remember you or whomever was purchasing life insurance in case you or they passed away not for you to cash out and party. Just an observation of the complaints listed on this site.

    Reply
    • Jeffery, I assure you that I did not pay 25 years of premiums to cash in and party upon my husband’s death. Many of those premiums were paid because we sacrificed to ensure that our family’s needs (roof over our head and food in our bellies) would be met in the case of one of our deaths. Check my comments from July 2018. Filing a claim with the agents E&O Insurance is not a turnkey operation. The purpose of this site is so that people can let other people know the problems they have had with dealing with this company. I assure you everyone that has submitted a comment here has done so only after the relentless frustration of dealing with American National. I am going to go a step further and declare that we all would have much rather the company do what they were supposed to do than post here. Just because a company has been around for a hundred years doesn’t mean they are acting in good faith of there customers. A very good example of that can be found with Wells Fargo. Look at what they have managed to get away with.

      Reply
  15. This company is horrible. Someone hit my “parked” car and ran. Thankfully the police found the person. This happened last month (December 19). I couldnt get a rental for 2 weeks. Finally last week i get one. The agent call me yesterday talking about you need to return the car. Im like well, how am i going to get back and forth to work. Shes like its not my problem. Im like wow. I asked for a supervisor. The supervisor calls me back this morning talking about “o well u cant keep the rental forever “. Ummm i dont but i do want to go to work. This company has given me nothing but problems from the beginning and they dont care. I was on the phone for 15mins and nothing got resolved. I felt like i was communicating with my kinder students…really annoyed

    Reply
    • Get State Farm. Might cost a little more, but they are there when you need them. God bless you. Take care.

      Reply
      • Yea, state farm is so much better. Took me 10 days to get a rental and then charged me for part of the rental. Best part, the rental was tiny.

        Reply
  16. In agreement with what several people have to say about this company They are horrible to deal with! over the past 2.5 years our family has surrendered a total of 6 policies (working on the 7th), due to lack of communication, misinformation, rude and disrespectful agents, poor follow through and just a complete lack of ability to get the job done! I have had greater success working with a secretary in a local office than I have had working with agents, customer service, and a district manager. They have a bad habit of loosing vital information, an inability to communicate, and “oversights”. Avoid conducting any business with them if you are at all able.

    Reply
  17. I would never do business with American National Life Insurance Company. My parents took out a meager whole life insurance policy with them when I was a baby (58 years ago). I decided to do a cash surrender on the policy. Well, nearly 3 months and still no check in the mail. I have been told something different every time I call. I have sent in the same forms several times to only be told they didn’t receive it or another type form was to be filled out. The left hand does not know what the right hand is doing. All in all, there is no continuity in customer service. Never knew such a simple thing could turn into such a fiasco.

    Reply
  18. This company is pure [Redacted] to deal with. After being executor of my grandparents estate I have dealt with a large amount of life insurance companies.Thankfully this company was not one of them! My siblings and I have policies with this company and our children have policies with multiple other life insurance companies and the treatment is complete night and day. Not only are they way behind on the times based on the amount of things you can do on their website but if you hit a point during a hard time and are forced to take out a loan they make that process as brutal as they can. I have called them everyday for the past 3 weeks and have only reached two employees that actually acted sensitive to the situation and treated me with respect. If the process wasn’t so difficult I would move my policies elsewhere. I have had these policies since I was an infant but now that I have dealt with them first hand I do not feel comfortable that my children will not have all kinds of issues when I pass away. As adults we do everything we can to prepare for our last day it’s unfortunate that a company like this can take all of that away by being rude, disrespectful, new lies every time that I call, and by being so unprofessional. If your looking for life insurance try american income, great western,etc they treat you with respect and are not just out for money like American National.

    Reply
  19. I have two $25,000.00 on my children since early 90’s both of which are whole life which is a waste of money. I should have gotten term life but I was young and didn’t know much about insurance at the time.
    I want to cash them out so I submitted all the paperwork . Then they wanted my children to fill out paperwork stating they were the owner when in fact I was the owner. They told me no paperwork existed at the company showing I was the owner and since both children are now adults they are the owners. So my children signed the paperwork and I sent it in. Then they said I need to send of copy of my children’s driver license so they can check the signature which I did and I also sent in my original contract showing that I’m indeed the owner of these two policies.
    Its been over a month and I still have not receive my cash out check. They are stalling from paying me.

    Reply
    • I feel your pain. My mother and I are currently experiencing the exact same thing with this company. We’ve had policies for 20 years and they keep giving us the run around about cashing the policies out giving us bogus excuses like submitting a name change form, also claiming my mother wasn’t the policy owner when she had copies of an original form that indicated her name as the policy owner, saying the addresses didn’t match, saying we signed in the wrong place, and lastly provide proof of a marriage/divorces from 20 years. The problem is this should have been communicated from the beginning instead of having us fill out paperwork and fax info to them about 5 times each. We have been dealing with this for 2 months. This back and forth miscommunication is bad business for the company. Now the agent has me on hold for 30 minutes while they investigate the issue.

      Reply
  20. I recently had concerns about my homeowners and auto insurance premiums going up every statement after being with this company for over 20 years and the response from my agent is always the same, drop more of your protection, pay higher deductibles, and most recently change your coverage reimbursement on your roof based on the age of the roof for wind and hail damage. I already had high deductibles, and when I saw the schedule for replacement coverage I realized I now had insurance through this company that I was SELF-INSURING my home’s roof!! I had received a check last year for not making any claims and was told by the agent to just save that refund for my “self Insurance” , can you imagine that!

    After analyzing the risk and rewards, (refunds on premiums is NOT FREE money), I decided to go back to paying a few hundred more for the homeowners policy for the better roof protection and was told that I could not go back to that policy!! I was never told that by the agent when he suggested I do the roof insurance that way! Very deceptive!

    I’ll be looking for a new company to pay my premiums to and telling this experience to many other contacts also!

    Reply
  21. So Why is American National Insurance so much cheaper than all the other insurance company’s ? We have got are quotes for home and Autos, and boat. Just not sure if these is a good price or not.

    Reply
    • They are cheaper in the short term; however, in the long term, you will pay more by far when you have to go through claims for a new roof secondary to hail damage. The small amount they will pay for a new roof is unacceptable. Be wise and learn from someone who can not afford to pay a large sum of money out of pocket for a roof. I will be switching to one of 3 companies who has been recommended to me by friends and family.

      Reply
  22. Biggest scammers!! I paid life insurance for 30 years then they raised my rates and cancelled me even though the policy has no clause for raising rates. They ripped me off for over $20k

    Now that I’m over 60 it will be more expensive and harder to replace this policy but I won’t buy from them!!!!!

    Reply
    • I bet he had a 30-year level term policy, which turns massively expensive in the 31st year and thereafter. If he didn’t do regular reviews with an agent, it would have been easy to miss this, and if he did nothing during the 30-day grace period then his policy would lapse for nonpayment.

      Reply
  23. Do not use these scammers for your insurance!! They have straight up stolen over $400 out of my bank account and they have refused to resolve it by blowing me off. The agent I went through told me he would call me about it when he got to the office at 5 pm on 2 different occasions. Well he never called and when I would try calling he would just sent my calls. To top it all off a week after they took a double payment out of my account they just canceled my insurance without telling me. I got a letter from my bank informing me. I will never use this scamming company again and I will let all of my friends and family know to never use them.

    Reply
    • Did they ever refund your money? i went through my bank statements and realized they double charged me some months.

      Reply
  24. Do not use this company! !! They will steal your money! They misrepresented themselves as from my employer benefits. To sell me life insurance that I already had from my company. .when I found out they weren’t who they said they were i sent a written cancellation in as well a verbal..i tough the matter was closed. Well low and behold I get a letter from them explaining all my “great benefits”! What? I called and demanded a refund from money taken from my paycheck without my authorization. .i was told I had to go thru my payroll to stop then would get refund.. . I did that.. then was told I had to send via fax another cancellation letter..i called again and was told they never received the fax but would “take my info to accounting”..then I get a letter stating they received my fax and policy would be canceled. .uh what about the refund?..more phone calls and told mu policy had no cash value. …more phone calls and was told something different by anyone I talked to..well today ( don’t laugh) I get a bill for 647.00 for lapsed payment! Where is ashton Kutcher? ? Because I must be getting punked!

    Reply
  25. I have ANPAC and after 15 years of coverage, I filed a home owners claim for hail damage to my roof. My building ordinanc of law coverage does not kicko in until 50 % of my coverage A is reached or ABOUT 100K. bUT i have to carry it at an annual cost of $200.00 in order to get replacement cost on my home. long story short ANPAC is paying for 1/2 of a totally damage roof and is mixing the old shingles with the new and the home will not pass an inspection. Now they are nonrenewing the policy and I will be unable to get insurance. Great company

    Reply
    • I’ve been in my home for 16 years and a client of ANPAC for nearly 25 years. I filed a claim for roof replacement and the they agree the roof needs to be replaced. The roof replacement cost is $16,790.00. I received a check from ANPAC for $5,900.00 and their explanation for not paying all cost above my deductible is “we did a policy modification in 2013 where your police was changed to an ACV (actual cash value) policy. Will someone please explain to me how my policy can be changed without my acknowledgement. I would have dropped ANPAC as my insurer had I known my policy went from Replacement Cost to Actual Cash Value. I’ve received no loyalty or appreciation from this giant corporation. After 25 years of affiliation – I feel like a complete fool for being a customer.

      Reply
      • THIS is exactly why I came to this board. Absolutely horrible! Our policy was also changed without our acknowledgment to an ACV (actual cash value) policy.

        Reply
  26. I have a $250000 life insurance policy. I pay $250 a month. I have the accelerated death benefit. I am in the first two years of the policy. My agent told me if I have a condition they would pay me up to 90% of policy. I went into renal failure and on dialysis 3 times a week. I have recently been put on the transplant list. I am not able to work and they have been dragging their feet for 6months. They gave me an offer that was considerably less than expected. I asked them how did they come up with this figure. I believe I need an attorney. What say you?

    Reply
    • Hi Kenneth,

      Yes, I believe you need to speak with an attorney. Unfortunately, what a sales agent says and what a policy actually states can be two different things. If I were you, I would have an attorney that specializes in insurance contracts review your policy and advise you on the next course of action.

      Best,
      Eric Stauffer

      Reply
    • The 90% is if you were diagnosed with a terminal illness where you are expected to pass away within 24 months. You are referred to the disability cash out, and it is less. It is in the illustration, in bold and color, and shame on your agent for not reviewing it if they didn’t.
      I hope you recover soon.

      Reply
      • I have a policy through my former employer. I got this policy about 7 or 8 years ago and discussed the benefit of the terminal illness rider. I had a heart attack about 4 months ago and had to take early retirement because of it. My agent reminded me I needed to file a claim on the policy because of the heart attack. I was notified today by mail after waiting 2 months that I wasn’t getting jack from these [redacted]. Long story short is don’t do business with these snakes (sorry to any actual snakes I might have insulted). So screw them and the horse they rode in on.

        Reply
  27. Had $250k life insurance policy for 3 years. Policy needed to be in force for 2 years before it would pay out if I passed away. Never missed a payment, somehow the payment we showed in our checkbook mysteriously wasnt received. Now policy needs to be reinstated with another 2 year maturity period. Sound shady to anyone else? Anyone else have this happen? I am meeting with family attorney next week to have this looked into.

    Reply
    • This happened to me as well. I am NEVER able to my premium online (website is terrible) as it never recognizes my username and password and when I try to access with my policy number (on THEIR forms) it states it’s not a valid policy number. Calling them is terrible and I can never hold for as long as it always takes. So I was into my grace period I am ashamed to say. Mailed a check with 11 days to go. Check must have traveled by Pony Express because it wasn’t cashed until 4 days after the end of the grace period and I received a letter stating that they would need to decide whether or not to reinstate the insurance I have had (and paid for) for 8 years. Sent off all their forms and called them (held for 47 minutes). Asked how long the reinstatement takes and whether I am covered in the meantime since they have my money. It takes a month to make a reinstatement decision and no – I am NOT covered until reinstated (hopefully). I guess, god forbid something happens to me, my children and husband MIGHT get my premium payment back for final expenses!!!! Thanks American National for NOTHING.

      Reply
  28. I would like to know , why is it EVERY month, a premium ” vanishes ” into thin air? EVERY month I have problems with premiums getting posted to the respective account because they didn’t ” receive” it. Well. WHY didn’t they? If mine or my husbands gets lost, then, wouldn’t many others be lost, too? My husbands is “missing” again this month ( not that this surprises me). Do these workers not empty the packages these premiums arrive in? Do the checks fall on the floor and get kicked under a desk? Are they being eaten for lunch? I don’t feel I should have to worry about whether or not a premium will be posted for any given month. Is it MY fault that people can’t do the job they’re getting paid to do? Is it right that I should have to post a $38.00 stop payment fee so that I can send another payment to keep the policy from lapsing? This company is THE worst I have ever dealt with, and I would never, EVER, refer anyone to them, Garden State is the same way, because it is one and the same company. What a disgrace they are to the insurance business!!

    Reply
  29. Anico was contracted to provide a GAP insurance policy for my auto loan. Upon suffering a total loss of the covered vehicle, Anico paid approximately $600 against a $6000 balance. They claimed that the $5400 delta was because I had taken advantage of a handful of “skip a payment” features offered by the lender, and that this offset the amortization schedule, resulting in the reduction in coverage. They, of course, blamed the dealer who sold me the policy for not explaining the coverage limits. However, the policy clearly states that it will pay up to 150% of the NADA retail value of the vehicle, while not covering late payments and associated fees. In short, STEER CLEAR OF ANICO.

    Reply
    • I’m having issues of my own with this company, and I hope EVERYONE reading these complaints will heed your advice! I may have to cancel 4 of my policies also, if things don’t straighten up PDQ!

      Reply
  30. I am 71 and my husband was 72. When we were 22 and 23 we took out small insurance policies with ANICO. We have paid all these years. We have more than likely paid in more than the policies are even worth. My husband died recently and with the first phone call it was, ok, we will talk to the funeral home and get your check right out. Each time I call it is a new rule and new must dos. I have received many forms that must be notarized. I was warned that they are difficult to fill out. I cannot find an agent close by. this is a night mare!

    Reply
  31. We had a life policy with them for 30 . Never missed a payment always on time. They SAY they sent us a letter to say our payment would be goin up. Well it had been going up as the years went by but we stilled paid each July. We DID NOT Recieve the letter that they said they sent . We still cannot figure out why they just did not add it on to the bill each year. They instead chose to start taking from our policy until they drained it dry and sent us a notice of cancellation. They never assigned us another agent after ours left the company so we had no one to watch out for our policy. Thus my husband and I who is I might add a disabled veteran have had fifty two thousand dollars of the only life insurance we had robbed from us. Hope as you took out of of policy each year the money was spent to help other people not for someone to go on vacation or a large expensive meal. I think the company is crooked and are getting away with it. shame on anyone who knows this goes on and continues to work for them.

    Reply
  32. ANICO SUCKS!!!! they take money from your account before issuing a policy or letting you know you are approved they must be very desperate for money . I no longer want to do business with them or any company like that no phone call email or nothing just take the money to let their business grow . I do not even have so much as a policy # I cannot wait until they open today . I am calling the highest person up!!!1

    Reply
    • Nita, the reason they took your money is because they are able to cover you during the underwriting process time. That means if something happens to you during the time the policy is being processed, the company will pay the death claim to your beneficiary. This is standard with most all financially strong life insurance companies. Don’t fool yourself, ANICO is not hard up for your money. What they did is standard practice in the insurance industry when applying for life insurance. If your policy does not clear underwriting, meaning if you are turned down, they will send your money back. I’ve been in the insurance business for over 30 years (not with ANICO), and I’ve have seen when a person had an auto accident during the underwriting process of issuing their life policy. Most companies receipt or accepting of premiums bind them automatically for $50,000 during this process. So, don’t loose any sleep, rest and tell your beneficiary all is well.

      Reply
      • So what happened to disclosure about this “procedure”? I have dealt with many insurance companies and I have never had this happen without disclosure before it occurred. They just did this to us without any prior warning or authorization. That simply is not good business.

        Reply
        • Sunny, as far as “disclosure” is concerned, the agent who took your application is supposed to leave you a copy of the disclosure agreement at the time you sign the application. The application should only be signed after your reading the disclosure agreement. Some companies do online applications for certain life insurance products in particular States. If doing an online application, you are to read the “disclosure agreement” prior to clicking the submit button. Either way, all insurance company have legal right to withdraw the required premium from your account as “premium consideration” which should have been collected at the time of the application. The only exception to this rule is if the application was written as a “trial app”. This type application would then be processed as “C.O.D. meaning the premium (check/cash) is to be collected by the agent when insurance policy is delivered, or when received and accepted by the insured when mailed in cases of online applications.

          Reply
      • Rod so not true with them. They do not underwrite until a claim is filed. They practice post claim underwriting as a rule. They insured my husband in 2013 and denied a claim so they say based upon something from his medical records in 2008. He died in 2015 and they declined the claim. They made me wait for medical records…in fact I paid for the records and had them sent. They should have had in 2013 when the policy was issued or denied as the application states!!!!! Explain this honest practice????????

        Reply
        • Was this term life or whole life policy you had ?

          Reply

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