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Erie Insurance Review & Complaints: Auto, Home, Life, Marine & Business Insurance

Erie Insurance is a multi-state insurance company that offers personal and commercial insurance policies as well as some specialty policies, including pet injury protection. The basic policies offered by Erie Insurance include liability, comprehensive, and collision insurance.

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Eric Stauffer is a former insurance agent and banker turned consumer advocate. His priority is to help educate individuals and families about the different types of insurance they need, and assist them in finding the best...

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UPDATED: Sep 15, 2020

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Serving 12 states and the District of Columbia, Erie Insurance is a major regional insurer offering all the basics of personal and commercial lines along with a selection of specialty policies.

Approaching their 100th year in business, Erie has created a strong reputation, and as they advertise, they take insurance seriously.

Erie Insurance Summary

Erie Insurance was founded in Erie, Pennsylvania in 1925, originally selling auto insurance. A few years later they expanded to Pittsburgh, and in 1953 out of Pennsylvania and into Maryland. They expanded into fire and inland marine, adding homeowner’s insurance in 1961, and then life insurance in 1967. They have since added more products including commercial lines.

Erie Insurance is currently available in Pennsylvania, Maryland, Illinois, Indiana, Kentucky, New York, North Carolina, Ohio, Tennessee, Virginia, West Virginia, Wisconsin, and the District of Columbia. Although they do not insure in every state, Erie has managed to secure a position just out of the top ten auto insurance companies in the nation, sitting at number 13 according to a 2014 Insure.com study. Erie has also secured a position in the Fortune 500, sitting currently at number 382.

Erie Insurance policies are sold through a network of independent agents across the states they currently serve. Quoting for auto insurance is available online, but it will require you to choose an agent as part of the process and to complete the purchase. Other lines of business can only be quoted through an agent. While they have a strong internet presence, Erie’s approach to selling policies remains very agent-driven.

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Erie Insurance Products

Erie has a fairly basic lineup of insurance products, including the big three in the personal lines market – auto, home, and life – and a few other personal lines products as well as commercial products for small businesses. Their product lineup is not as varied as some other national insurers, but the products they offer are solid and have some interesting features and perks.

Auto Insurance

Erie started as an auto insurer in 1925, therefore it is not surprising that they have a comprehensive auto insurance program. They offer all of the basics – liability, comprehensive, and collision – as well as some added benefits that come standard on all of their auto policies. Some of the more unusual added benefits are:

  • Pet injury protection
  • Post-collision transportation costs including rental car or bus fare
  • Travel expenses if you are unable to reach your destination due to a covered loss
  • Personal property coverage for items in your vehicle
  • Waiver of deductible when both drivers in a collision are insured with Erie

It’s important to note that some of these added benefits require that you have purchased certain underlying coverage – generally collision coverage – in order to be applied to the policy. Still, this is an impressive list of added coverage for a full coverage policy. In addition to these benefits, there are other coverage options that can be added for an extra premium.

Auto Plus is an optional package that increases your coverage limits in several areas, including transportation expenses, personal property, and sound equipment. It also adds an increased death benefit. Auto Plus also comes with a diminishing deductible plan for claim-free years and a deductible waiver if a collision involves your home and it is insured by Erie. It’s nice to see an optional package that adds real value and not just gimmicks.

New vehicle waiver of depreciation, rental car coverage, and roadside assistance are all options as well.

Discounts

Erie Insurance offers a decent list of discounts, including some more unusual ones. There are a series of discounts for young drivers, including a College Student Discount and a Youthful Longevity Discount. There are also 55+ discounts for older drivers, and of course the basics such as safety features and multi-vehicle.

First Accident Forgiveness – Erie’s version on a pretty common and somewhat gimmicky offering from many major insurance companies. The difference here is that Erie generally offers it without the need to purchase an upgraded insurance package or pay a fee for the privilege. In most states, it kicks in after three years claim-free. At that point, your first at-fault accident will not be charged against your policy.

Feature 15 – This discount takes it a step further and really makes Erie stand out. This benefit is automatic as well – after an auto policy is in force continuously for 15 years, Erie will not surcharge you for any accident – ever. While this benefit varies by state, it’s a pretty impressive loyalty reward.

And there’s more – in addition to a good list of discounts, Erie offers another unique method of keeping auto insurance rates affordable:

Erie Rate Lock – A feature that actually locks in your premium whether or not you have an accident, as long as you don’t make certain changes to the policy. The rate stays locked in until you make a change of vehicle, add or remove a driver, or change your primary residence. Other than that, the plan promises you will not see a rate increase, even if you have a claim.

Of course, there is fine print attached to the Rate Lock plan – it differs by state and you’ll have to meet certain underwriting guidelines, so it’s best to consult with an Erie agent to get the details as it applies to you.

Homeowner’s Insurance

Erie offers three different types of homeowner’s insurance policies, each with their own particular coverage options. That makes them stand out in this market, where there are often few options available to homeowners who may have budgetary or other specific needs in mind.

ErieProtect Home – This policy offers guaranteed replacement cost coverage for the home as well as a comprehensive package of coverage options for personal property and liability. The ErieProtect policy can be upgraded with one of three endorsement bundles:

  • Advantage adds Identity Recovery as well as extra coverage for things like jewelry, silver, and other high value items
  • Plus builds on the Advantage bundle and adds more coverage for things like business property and computers as well as watercraft and trailers. It also includes waiver of deductible for claims over $50,000
  • Select provides everything included in the other two bundles as well as higher policy limits

ErieProtect – Available for single-family homes, condos, manufactured homes, apartments, and rental homes. Each of these provides varying options to meet the needs of the specific type of home being covered, while still providing the same basic homeowner’s benefits.

HomeProtector – Allow homeowner’s to choose the type of coverage they need, with three different options available.

  • Broadcover is the most basic version, which covers named perils on both the structure and the personal property included in the policy
  • Extracover adds more comprehensive coverage to the structure while keeping the named perils coverage on personal property.
  • Ultracover is the most comprehensive level, with comprehensive coverage on both structures and personal property.

NC Homeowners – Policies designed specifically for North Carolina homeowners and are also available in three levels of coverage, much like the HomeProtector plans.

Erie also provides renter’s insurance policies to protect the personal property of those who are living in a rental property without the need for structure coverage. In addition to Renter’s insurance, Erie also provides condo Insurance, mobile home, personal valuables, and flood insurance policies.

Life Insurance

Erie has been writing life insurance policies for more than 50 years and has a good range of products available. They write all of the basic types of life insurance, including a variety of term options, whole, and universal life. Additionally, Erie writes group life policies to business owners to provide as employee benefits.

Term life plans are available in multiple lengths and in two forms, the Erie LifeSense plan, which is available with a minimal medical history, and the regular Term Life in lengths from 10 to 30 years.

Whole life is also available with the LifeSense option, allowing a smaller benefit amount with an easier application process. The Juvenile 20-Pay Whole life is a plan designed specifically for children.

There are also several Universal life insurance products available – ErieSecure and ErieSecure Plus, with extra options to add flexibility to the policy. This allows you to choose the right benefit level as well as accessibility to benefits to suit your needs.

Marine Insurance

One of Erie’s oldest products is their inland marine line, and they also offer boat protector policies for a variety of different types of watercraft.

Inland marine policies can help to cover a much larger range of personal property than would otherwise be covered under a homeowner’s policy, while boat policies are designed for damage and liability as well as to cover other aspects of boat ownership. This includes trailer and transportation coverage.

Business Insurance

Erie writes insurance package policies as well as individual policies for a variety of different types of businesses. Coverage is available for retail, medical, restaurant, wholesale, auto repair and dealers, and may other types of companies. Available coverage includes:

  • UltraPack Plus Business Owner’s Policy – a package policy including business property protection as well as general liability
  • Worker’s Compensation
  • Business Auto
  • Business Practices Liability
  • Business Catastrophe Liability
  • FiveStar Package – property and liability package for contractors with less than 10 employees
  • UltraFlex – property and liability package for contractors
  • UltraSure for Property Owners – a package policy for owners of condo and apartment buildings
  • Garage Auto

Additional Products

Erie also writes a variety of other products, including retirement products such as annuities and IRAs, flood insurance, identity theft protection policies, and more. They even have a personal catastrophe and liability policy available.

Erie does offer coverage for toys such as motorcycles, ATVS, snowmobiles, recreational vehicles, golf carts or classic cars.

Prices and Premiums

Erie Insurance does not position itself as the most affordable insurance option, and in rate comparisons the company comes out above the average for premium pricing. Erie’s auto insurance rates are likely to be the most affordable for good drivers who are claims-free, and have more than one vehicle or other policies to bundle for discounts.

Erie offers online quoting for auto, but it requires a great deal of information to obtain a quote compared to other more user-friendly quoting systems. .

The good news is that while Erie may not have the best rates right off the bat, they do offer a number of ways to keep rates low over time and prevent them from rising such as the Rate Lock program and the various options for preventing surcharges.

It’s also important to note that Erie is the type of insurance company that caters to drivers who are low-risk, and they are not likely to offer the best rates for anyone with a higher risk status.

Advertising and Media

Erie Insurance has a pretty strong stance when it comes to the way they present themselves in the media and through their advertising. While many insurance companies use a lot of humor in their ads – big ones such as Geico and Progressive, Erie not only takes a different approach but positions itself as firmly against the use of humor to sell insurance.

Erie has only recently used major marketing campaigns, but in the past few years has increased brand awareness with their “Seriously Good” slogan. The company specifically states that they are not gong to use laughs to get customers, and has posted billboards reminding customers that “funny ads are great, until you have a claim.”

Previous to this campaign, Erie relied mostly on word of mouth and on agent sales efforts to build its business, but the move into a larger media campaign speaks to the company’s hopes for more expansion in the future.

Erie recently joined some of the bigger insurance companies out there in the sports arena naming game, purchasing the naming rights to the Tulilo Arena in Erie, PA, which is now known as the Erie Insurance Arena. They are also active in a variety of charitable organizations.

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Claims

Erie offers multiple methods of filing a claim, on par with most major insurance companies. Claims can be filed in the following ways:

  • By phone 24 hours a day at 800-367-3743
  • By contacting a local claims office as listed here
  • Contacting your Erie agent
  • Filing your claim online

Online filing can be used for most types of policies; the website directs the insured to enter the policy number and follow the instructions. However, some types of policies will require that the claim be filed via a different method.

The claims process can vary based on the type. Simple claims can be handled quickly, while more complex claims may take longer and require more investigation. The claims process for each type of claim is outlined in basic terms on the Erie website, but follows much the same path as most insurance companies. A claims adjuster will contact you after the claim is filed, gather information and investigate the incident, and then come to a settlement determination based on your coverage.

In a 2016 J.D. Power study, Erie insurance earned a 5 out of 5 rating for overall claims satisfaction. They had 5 out of 5 across the board in every category, except in repair process and rental car experience. There was only one other company that ranked higher than them on the study.

For a regional company building a reputation based on taking insurance and claims more seriously than their competitors, a 5 out of 5 rating seems to live up to the promise. While the cost of a policy is not the only reason to choose an insurance company, the service level expected from a company that is charging more is much higher than from a bargain company. On that front, Erie seems to be reaching the standards one could expect.

Comments from customers regarding the claims experience include complaints about rude representatives, refusal to pay valid claims, and an unexpectedly difficult claims process overall.

Consumer Feedback and Reviews

Erie’s J.D. Power rating for claims satisfaction was impressive, Erie also came out on top in the company’s survey for purchase experience, earning one of the highest ratings and J.D. Power’s 2016 award for customer satisfaction.

Erie Insurance Group is not Better Business Bureau accredited, but has an A+ rating. The site lists only 60 complaints filed within the past three years, of those complaints 16 were resolved and closed in the past 12 months. Overall these numbers are quite low for an insurance company of this size. There are no government actions to report.

A quick review of the various complaints about Erie across the internet shows several complaints about how claims have been handled. Overall, however, there are still a pretty low number of complaints out there. The website Pissed Consumer,which is one of the more popular locations for insurance company complaints, lists a total of 90 complaints.

As a comparison point, MetLife Personal Insurance, which holds a similarly sized share of the auto insurance market to Erie, has 249 complaints on the same website. That tells us that while the word may be negative, there are not as many customers complaining as for other comparable companies.

A search of ConsumerAffairs.com, another common site for insurance company complaints, returned a positive result regarding Erie Auto Insurance. Of 82 ratings, 40 are listed as five star, and 27 as four star. This is a good sign, as the majority of people take to these sights to post about a bad experience.

Overall, the ratings and reviews that are available paint a picture of an insurance company that is doing a spectacular job on the front end of the business – selling and serving policies, and also seem to be living up to their promise when it comes to customer satisfaction of their claims process.

Bottom Line

Erie Insurance is a growing regional insurer with a long history and a great reputation for service on the sales end of things. They write all of the basics of personal lines, and specialty policies, including motorcycle coverage. This makes Erie a one-stop shop for those in search of insurance.

Erie’s rates are on the high side, but they do offer some good programs to help lower rates and keep them down. They are likely to be most competitive for low-risk customers who are also insuring a house.

Any insurance company that is charging higher rates needs to have great service across the board in order to justify those rates, Erie seems to have justification.

For a list of companies that we recommend, visit our Best Insurance Companies page.

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Review Information

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About Eric Stauffer

Author: Eric StaufferI am a former insurance agent and banker turned consumer advocate. My priority is to help educate individuals and families about the different types of insurance they need, and assist them in finding the best place to get it.

22 Comments

  1. Do inefficient agents representing Erie raise a red flag? We believe so.

    The first agent, contacted for auto, home, and liability gave us a quote that had not been properly acknowledged by Erie.

    Once Erie submitted billing, our 3 autos now had substantial surcharges applied because of a recent (first time) accident.

    We tried another agent who said he’d call back in 15 minutes — he never did.

    We called the same agent a few months later — same reply and same no call back.

    Lazy? We called another new agent outside of our area. I got a very favorable quote.

    Told this agent what Erie attempted to do, high balling us on actual billing with a different agency (above).

    Once I disclosed the car billing premiums to the agent, he never provided the actual quotes in an email.

    This same agent had said the higher billing above was very likely from a different underwriter using higher risk “company” rates.

    He also said he’d contact the underwriter at Erie to ascertain the much lower quotes he had read off to me.

    Saying that he communicates with Erie underwriters is an insult to my intelligence. We believe in nothing of the kind.

    So this is Erie representation, huh! This agent’s not getting back to us opens a potential can of worms.

    How can anyone trust this outfit with agents like these?

    Reply
  2. I have dealt with Erie for over 15 yrs. I have had 3 claims and 2 speeding tickets, one my wife and one me. Two claims were comprehensive and one was an at-fault fender bender. Everything was taken care of quickly. I went through my agent and they handled everything and my rates never went up. I found out it all depends on your agent.

    Reply
    • I am self-employed and have several insurance policies with Infocus. Erin Chapa was my representative there.

      If you are going to get business insurance with Infocus, I do not recommend that anyone obtains her as their rep. She is nice on the telephone one day and a rude person another.

      When you ask for an additional vehicle to be insured she is your best friend unless you ask too many questions.

      One time I inquired about boat insurance but it was too much for her to handle or to answer a question I think she doesn’t even work in that department for boats that how helpful she was.

      She has misguided me throughout my coverage with quite a few things and then went behind my back to my insurance carrier telling them I not only perform landscaping jobs which I am insured for but that I have been performing roof jobs and tree jobs.

      in the duration of working with her, she has told me oh you can probably get away with one or two roofing or tree jobs as long as it is not the main job detail then after only inquiring more into it this year and recently, What do you know-

      I get a letter from my insurance carrier stating my coverage is being canceled in two months in May. Well in June and July those are my already paid for months where I pay nothing because I’m on the plan pay 10 months get the last two months free.

      She has ruined that for me too. I strongly advise that you stay away from working with Erin Chapa at Infocus.

      She is rude when you have too many questions and has left me with questions two different times and I cannot call the carrier because they are not licensed to answer my question and they directed me to Erin Chapa who also left me with questions.

      Very frustrating when trying to expand my company business. She has made it to where I didn’t call on a couple of occasions because I felt intimidated. Fed up customer.

      Reply
  3. My daughter was hit by an Erie customer after he ran a red light. Her car was totaled, my daughter, friend, my grandson, and her friend’s kids were in the car with her. Erie refuses to call back and will not pick up on phone calls. I have left many messages, and still no callback. It is like they are hoping that this will all be forgotten. I recommend you deal with another insurance company or get a lawyer as soon as you find out it is Erie. It has been 5 months now and still no settlement.

    Reply
  4. I and extended family have been long time customer of Erie Insurance. Never had a claim! Until –
    5-24-17 Loss Date Mooresville, NC, damage to ceiling and walls due to roof leak.
    Issue # 1. Erie adjustor claimed roof leak from maintenance issues, not from hail or wind.
    First estimate, by Erie adjustor, was 3, 012.59 second estimate 3,117.73.
    Contractor repaired the maintenance issues and while obtaining estimates it was determined that maintenance AND wind were responsible for roof leak. Erie agreed to pay some of repairs.
    Present cost of repairs in excess of $ 10,000.
    Issue # 2. Apx $ 3,000 expenses for tenants unable to use house. Erie agreed to pay part, not all.

    Issue # 3. Another contractor recommended by Erie hired to do other work. The contractor estimates much higher than Erie estimate, which Erie, unknown to me, agreed to pay. I determined the contractor was doing a substandard job and fired them. Now the contractor is suing. Erie has stated I am to make decisions on repairs, but has made direct decisions with contractor.
    Issue # 4. Contractor in Issue # 3 misrepresented mold work to be done, and is now demanding additional payments.

    Issue # 5. Contractor in issue # 3 and # 4 has disturbed tenants about possible present of mold problem.
    Issue # 6. Another Erie insurance adjustor has found new damage which Erie said they would pay part and now reneged.

    Reply
  5. Erie Insurance is the absolute worst insurance company and excludes customers off of their policies with no updates or notifications and try every little thing they can to not cover a vehicle. They also do not have updated notes on their policies when making claims and therefore, leave people in terrible situations that they were not aware of. This is by far the rudest insurance company I have ever had and will never go back to them.

    Reply
  6. Because terrible things can happen, such as the total loss of a home due to fire, tornado or other disaster, a homeowner must be able to trust the insurance company providing that coverage. I have lost my trust and confidence in Erie Insurance for providing that coverage, and the risk with continuing with them is too high. I just went through my first and only claims experience with Erie, and it was the most negative experience with any company I have had in my almost 60 years of living. This all started when they denied a claim for hail damage to my roof while every house (several deep on either side and across the street) surrounding me had their entire roofs replaced. None of those homeowners had Erie insurance. But the worst part is what Erie put me through when I politely disagreed with their decision. Their claims agents in Richmond were absolutely horrifying to deal with, and the corporate office made it clear they could care less if they lost me as a customer. It is clear that the stockholder is important to this company but not the customer. Ironically, I found out Erie actually did replace just a few roofs even as a claim supervisor stated there had been no damage ANYWHERE in my community. In addition, one of their independent sales agents volunteered that he had seen all the pictures of roofs in my community (including the ones that were replaced) and that he “didn’t see enough damage to replace the roofs on any of them.” Which means Erie was at least selectively replacing roofs using some unknown metric (e.g. choosing a percentage to replace), or at worse using some prejudice to determine whose roofs to replace. So I warn others to not buy insurance from Erie, which markets itself as a “Service” company. God forbid if your house burned down or some other disaster destroyed it and you had purchased Erie insurance, you may go through a terrible experience like the one I did and even be denied. If you are like me, your family is much too important to take a chance like that.

    Reply
  7. filed an accident claim Thursday morning. It is Tuesday afternoon and have yet to speak with an adjuster.

    Reply
    • Had some things stolen from a work van. Now they are wanting my credit card info and my credit history. My credit score and banking information. Want to run my back ground. Never filed any kinda of theft report. An ex employee or sons girlfriend family.

      Been a plumber 27 years 1st claim and I’m treated like a criminal. Going to find another insurance carrier asap. The name doesn’t mean anything if they don’t back it up. Contacting atty General of Indiana tomm along with my atty.

      Good luck to you

      Reply
  8. Wow, I was just thinking of changing to Erie on a friend’s recommendation, but these negative reviews have given me cold feet. I mean insurance is only as good as the way it handles claims, right?

    discouraged potential customer

    Reply
    • Terrible customer support. I had allignment done through body shop and told that it must of been good because repair shop returned and didn’t say there was anything wrong. I called Erie rep and he said he would call body shop and return call. Never did. I had to call several days later when truck was ready and body shop said they had no alignment results only an invoice that they paid repair shop. Erie rep said that they are not obligated to give results and they would still pay for alignment and I’m out of luck. Look elsewhere. And they will get reimbursed for this claim by other drivers insurance. I can only imagine the lack odd support one would get if Erie actually would be paying.

      Reply
    • Don’t do it, you’ll regret it if you do,,,,,,worst ever when dealing with a claim.

      Reply
  9. We have had Erie Ins. For 10 years. We paid on time and every time. Recently I had a comp claim and Hail claim, I turned it in because that is what I thought insurance is for. Another claim was turned in for a small accident in my driveway.Recently in the winter my wife got in an accident that was like 9000.00 dollars (approx) these happened over a five year period. I got notice that we were being dropped as of Mar. 15th due to to many claims, I called and supposedly I talked to some big shot for the Pres. Who knows. She told me that statistically we will have more accidents. We are both 70 and in good driving health but She would not here it. I Don’t know if turning 70 had anything to do with it but it sure seems suspicious to me. I guess as long as you pay and don’t turn in claims they are willing to take your money but look out if you a few claims over five years are so. I CALL THIS DIRTY AND I WILL CONTINUE TO TELL MY STORY TO EVERYONE I KNOW WHEN INSURANCE IS MENTIONED> FORTUNATELY I Have hundreds of people to tell. SO SAD

    Reply
    • Ken: Just in case you did not know and/or Erie failed to tell you, you have the right to plead your case to the PA Insurance Commissioner’s office and get them to look into this matter re age discrimination, etc. Years ago we were dropped by an insurance company and we contacted the Va office and they ruled in our favor and made the ins. company reinstate us, then we dropped them. Sweet justice. Roger/ 78 yrs young

      Reply
  10. ” CRUELLA ” Agent works for Erie in VA: In our 70’s with 5 star records and requested a quote from this office in Lynchburg, Va. After assuring [Redacted], the Erie Agent, we were seriously looking for an alternative, she sent me a quote. After receiving it we did research on this site, and others , to find out how others have rated their experience with Erie. Told [Redacted] the reviews were good on the front end but, over 50% were dissatisfied with Erie when it came to service and some were even dropped after the customers had been with them for years. [Redacted] did not like hearing this and was very defensive, did not let me give her specifics and HUNG UP on me when I politely corrected her incorrect pronunciation of my last, which she admitted she knew how to say it correctly. This Agent’s behavior has also been reflected by other similar comments about Erie reps. Decided to stay with Liberty, where the “Lady” stands tall and respects all who pass by. Roger

    Reply
  11. I am insured with Erie for everything and I have a Harley Davidson motorcycle purchased about two years ago. The coverage is with Erie – my only real claim – which was handled really well. The Erie agent was on site almost immediately and fully took care of everything. They do offer motorcycle coverage. This was a huge change from my very poor service with USAA after 25 years with them. National rating given to companies like USAA are not all that accurate – they survey people that just joined them, and ask if they plan to stay. Erie is quite good.

    Reply
  12. I was in an auto accident on September 1 2014 ,and the person that hit my car has Erie auto insurance . No one from this insurance company has contacted me , I’m the one making the calls to them and I’m not sure they will return mine . I spoke w/ a agent and she turned the case over to someone else after I called her , I called the new agent and got a answering machine so I left a message . I’ll post again when and if I hear from this insurance company.

    Reply
    • Dear Katherine, I feel your pain! I had the same experience two months ago and they still cant determine if they even insure the party that collided with my vehicle! They even asked me if I could provide them with a copy of the traffic accident. They are very slow to settle even a minor claim. I would never recommend this company after my experience.

      Reply
      • I agree. Erie is an extremely greedy, insurance company. I have never seen an insurance company that treats it’s own policyholders so bad. They deny claims, without regard to the injuries suffered. They have doctors submit reports based on lies and omissions, even when actual medical evidence to the contrary has been presented to them.
        Always thoroughly investigate an insurance company before giving them your money.
        I typed in Erie and found out that they have a lot of BAD Faith Claims, for refusing to uphold their contractual obligations which they have with their policyholders. Giving settlement offers which are lower than the bills that the injured person has. Because of the history this company has for not performing their obligations to its policyholders, the time to change is before you possibly have an accident, if not you will be subjected to unnecessary stress, anger and insult at a time when you are dealing with pain suffering and probably financial problems. Best of luck and RESEARCH,RESEARCH, RESEARCH. Good Luck, All

        Reply
  13. I have been a loyal customer of erie for 32 years. I lost my mother on May 5th, prior to that she was gravely ill. In the middle of Sept we were with her day and night! I payed my my insurance online when I realized that is was over due! But when I payed it, I put in one wrong number of my checking account. I didn’t know this until they canceled me! The day I made my payment I did get a conformation #. I went to [REDACTED] and showed them my conformation # and explained that it was a mistake of typing! They are cold hearted as it gets. I’m telling all family and friends to run as fast as they can from this company! Run to [REDACTED]! When [REDACTED] says they are on your side, believe them! And yes it has caused me a little more! But only because Erie dropped me!

    Reply
  14. Tried to contact [Redacted] about claim number [Redacted] for weeks. Got no response. Please help me. Loss date was [Redacted].

    Reply
    • Hi John,

      If your agent is being unresponsive, try calling Erie’s customer service number directly and see what is going on. Their number is:

      (800) 367-3743

      Make sure and document everything during this process. Write down names of people you talk to and keep an accurate account of the timeline. If you continue to be ignored, you may want to write a letter to your State’s Insurance Commissioner and get them involved.

      Good luck!

      Reply

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