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Navy Mutual Insurance Review & Complaints: Life Insurance

Navy Mutual Insurance Company has several options for life insurance coverage and annuities for members of the navy and military branches. Navy Mutual life insurance rates up to age 50 are $6.80/mo for $100,000 in coverage and $41.00/mo for $1,000,000 in coverage.

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Eric Stauffer is a former insurance agent and banker turned consumer advocate. His priority is to help educate individuals and families about the different types of insurance they need, and assist them in finding the best...

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UPDATED: Sep 11, 2020

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The Navy Mutual Aid Association is a long-standing organization that provides life insurance and annuities to members of the navy and several other related branches of the military and government. They operate as a membership-based non-profit organization across the country.

About Navy Mutual

Navy Mutual was founded in 1879 by a group of naval officers, and initially offered products only to active duty officers in the Navy and Marine Corps. In 1920 the rules were changed, opening membership to temporary and reserve officers, and in 1925 further expansion made Coast Guard officers eligible. Over the following decades Navy Mutual continued to open its doors to a more diverse membership. The website offers a tool to check eligibility for membership.

Navy Mutual is a chartered Veteran Service Organization and can assist members with Department of Veteran’s Affairs services. They also provide several other benefits to members including free document storage and financial planning assistance. Since they cater to military members, their products are designed to meet specific needs and do not include war clauses or anything else that would restrict a member from collecting benefits.

Navy Mutual has its headquarters in Arlington, Virginia, but offers products across the nation and also to those stationed outside of the U.S.

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Navy Mutual Products

Navy Mutual has a basic list of products, with several life insurance and annuity options to choose from.

Life Insurance

Life insurance products are mainly term life insurance, although there is one whole life insurance plan available as well.

Flex Term is a budget term life insurance plan that has level premiums based on the amount of coverage selected. The coverage lasts until age 50, or until 40 for tobacco users, with no premium increases. The plan can be converted to any other life insurance product up until 2 years before the end of the term without a medical exam. Death benefits amounts range from $50,000 up to $1,000,000. An accelerated death benefit and child rider can be added to this policy.

Express Term Plus is a simplified issue policy with no medical exam required. It is a 10-year term policy with a death benefit of $250,000. Issue age is between 18 and 55. This policy can also have the accelerated benefit rider added.

Level II Plus provides term coverage from age 45 up to age 85, with terms starting at 5 years and increasing by one-year increments from there. Coverage is again available from $50,000 up to $1,000,000 in increments of $10,000. There are three levels of premium rates based on health. Several riders can be added to this plan, including two different convertibility riders, a child rider, and the accelerated death benefit option.

Flagship Whole Life is the one permanent coverage option and can be issued between the ages of 18 to 80. Death benefit amounts start at $10,000 and go up to $1,000,000. This plan has the potential to pay dividends to the policyholder, and also has a cash accumulation account. There are several rider options include chronic/terminal illness and paid up additions, and the plan is also available as a child policy.


Navy Mutual offers three annuity choices to provide retirement income.

The Single Premium Immediate Annuity requires one lump sum deposit between $10,000 and $1,000,000. Payment options are flexible, and can be monthly, quarterly, semi-annually, or annually.

The Single Premium Deferred option is also a one-time deposit with an interest rate lock-in period of either 5, 7, or 10 years. There is a minimum guaranteed annual interest rate of 1% and several payout options.

The third annuity option is the Flexible Premium Retirement Annuity. There is a minimum initial contribution of $100, and after that contributions may be made in amounts of $25 and above. The interest rate is variable, but again 1% is guaranteed.


While there online quoting is not offered, the website does provide rate charts for several of the policy options that are based on the amount of the death benefit. For the Flex Term policy, $100,000 in coverage has a rate of $6.80 up to age 50. For $1,000,000 in coverage, the rate is $41.00. Rates are the same for male or female

These rates are reasonable considering the term length could be more than 30 years if issued at age 18, although if issued later in life a different option may be more affordable, but even at a 10-year term for $100,000 in coverage the rate here is low. Considering the simplicity and straightforward nature of the term policies, these are good rates.

Level Term Plus II rates are also listed, and these do differ for male or female applicants. A 45-yar-old male can take out $100,000 in coverage up to age 85 for $14.40 a month, and $1,000,000 for $70 a month. These rates are again reasonable given the age of issue and the length of the term.


There is a basic form online for reporting the death of an insured. After submission of this form, a representative will be in contact to proceed with the claim.

Aside from this page, there is not much in terms of claim information. A general toll-free phone number is available where, presumably, members can call with claim questions or to report over the phone. A member login area is also offered, and may have more information for the member once logged in.

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Ratings and Consumer Reviews

Navy Mutual is not Better Business Bureau (BBB) accredited, but has an A+ rating with only three complaints on file in the past three years. There have been no reviews left on the BBB page.

There are six reviews on Yelp with an overall 3.5-star rating. The two negative ratings both have the same complaint – a low rate quote followed by an increase in rates after the underwriting process was completed. The other ratings are all five-star and cite great customer service – only one was from a policyholder that had filed a claim and had a good experience.

The overall complaint volume is really low, and we did not find further reviews of this company on any of the other usual websites.

The Bottom Line

Navy Mutual has some basic products available at reasonable rates, and they cater to the needs of their members by removing some of the clauses and exclusions that can make life insurance difficult for military members. If you are among those that qualify for membership with Navy Mutual and have simple life insurance needs, they are well worth considering.

For a list of companies that we recommend, visit our Best Insurance Companies page.

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About Eric Stauffer

Author: Eric StaufferI am a former insurance agent and banker turned consumer advocate. My priority is to help educate individuals and families about the different types of insurance they need, and assist them in finding the best place to get it.


  1. I’m a veteran, Navy Mutal contacted me about life insurance. I did the physical and it came back great, healthy as can be. However, NM denied me coverage because of medication my doctor prescribed me for painkiller addiction from an old injury to my back. I’ve been clean for years now, and without this treatment, I would be dead. I don’t understand why they are saying what I’m taking is unsafe when it saved my life and is doing the same for thousands of other people.

  2. I was quoted a price for life insurance from navy Mutual for my wife and I. I thought the price was reasonable. After receiving info. on price just for me, it was substantially higher. I agree with Dan on above letter about bait and switch. Also they told me my EKG’s were abnormal which is not true. I suspect that there is something not quite above board here. I’m glad I did not purchase any insurance!!

  3. I mailed my quarterly check to Henderson Hall, Arlington, VA and it was “Returned to Sender, Unable to Forward”. The person I spoke to on the phone at NMAA gave me a Boston Post Office Box to mail the check to…..I’m worried. Is NMAA in trouble?

    • Hi G Egler,

      I have not heard anything about issues with Navy Mutual. Its very common for large companies to have departments in other states for various reasons. No cause for alarm, as far as I can tell.

      Eric Stauffer

  4. Both my wife and I are veterans. I have had life insurance through Navy Mutual since 2004. Upon nearing the expiration of my current policy, I desired to purchase another. After submitting to a full physical, granting access to all my medical records (both military & civilian) I was quoted a price and purchased 30 year term insurance plans for both my wife and I. The day after paying, I was contacted and advised there had been a mistake and my life insurance was canceled and I was quoted higher rates for less insurance. I was told this was because in 2004, I was a smoker. I advised them that I had not smoked in over 4 years, however it did not matter. Needless to say, I was not happy with the bait and switch. I hope there is no funny business when it comes time to collect.

  5. You only gave Navy Mutual 3 stars… but did you find anything WRONG with the organization? Of course, I am a Navy veteran aged 59.
    Thank you,
    Jan Scott Rowland

    • Hello Jan Scott Rowland,

      Our rating system is based on a number of factors, including claims, price, etc. Three stars doesn’t necessarily mean something is “wrong” with the company, and in this case we didn’t find any glaring issues.

      Eric Stauffer

      • Both Jan and Eric are correct. I, too, am a Navy Veteran. My career, though, was in trust management and investments for large banks. I can attest that, if you are eligible, there is no better deal than Navy Mutual. Its policies have performed better than any others I ever owned or seen. No doubt because its expenses are so low and its had the good fortune and wisdom to invest in long Treasuries during my 46 years of owning its contracts. That security has enabled me to invest in more aggressive areas elsewhere. Its only shortcoming is not having contracts for IRAs. If it ever offers those, I’ll buy its fixed annuities as well.

        • I am the recipient of a policy as well as a policyholder. I could not be more pleased with the service I received relating to both. When my husband died, Navy Mutual walked me through my survivor’s benefits with faster and more accurate explanations than even my Casualty Assistance Officer. They exist to serve and they do an excellent job!


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