Pan-American Life Insurance Review & Complaints: Life, Health & Accident Insurance

Pan American Life Insurance Group is a provider that offers individual life, health, and accident insurance policies. Most Pan American Life Insurance addresses are in Latin America, and per this Pan American Life Insurance review, we find that many Americans will not find competitive rates with this company.

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Eric Stauffer is a former insurance agent and banker turned consumer advocate. His priority is to help educate individuals and families about the different types of insurance they need, and assist them in finding the best place to get it.

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Written by Eric Stauffer
Founder & Former Insurance Agent Eric Stauffer

Leslie Kasperowicz holds a BA in Social Sciences from the University of Winnipeg. She spent several years as a Farmers Insurance CSR, gaining a solid understanding of insurance products including home, life, auto, and commercial and working directly with insurance customers to understand their needs. She has since used that knowledge in her more than ten years as a writer, largely in the insuranc...

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Reviewed by Leslie Kasperowicz
Farmers CSR for 4 Years Leslie Kasperowicz

UPDATED: Jun 1, 2022

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Pan American Life Insurance

Financial Strength

Covering the United States, as well as a long list of other countries across Latin America and the Caribbean, Pan-American Life Insurance Group, has a range of life insurance and health insurance products. Pan American Life insurance rates vary based on your policy. There are ways to get affordable Pan American Life insurance easily online. They write individual and group policies as well as offer financial services. Ready to compare your Pan American Life insurance quote against other top life insurance companies? Enter your ZIP code above to get started.

About Pan-American Life

Pan-American Life Insurance Group (PALIG) was founded in 1911 in New Orleans, with the goal of providing insurance services to Latin American countries; the founders, working in the fruit import industry, had seen a need for such services. By 1913, the company offered products in 10 states and eight countries. By 1929, they had expanded to 20 states and 13 countries.

Continued growth in the decades following WWII led to the company’s current standing, serving 49 states as well as the District of Columbia, Puerto Rico, the U.S. Virgin Islands, and a total of 22 countries in the Latin American and Caribbean regions.

Pan-American writes life, accident, and health insurance for individuals, and the same for businesses along with a variety of other financial products such as pensions. Their headquarters remains in New Orleans, and in 2014 they became a part of the Zurich network, one of the largest insurance networks in the world.

Pan American insurance products are sold through agents and brokers across the service area. Some products are underwritten by subsidiaries.

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What are Pan-American Products?

Product availability varies from country to country based on local needs and laws. For the purpose of this review, we will focus on products offered in the United States, where Pan American offers most of their product lineup.

Individual Products

Individual life, health, and accident insurance are available directly from Pan American and a subsidiary as well.

Life Insurance

Whole life insurance and term life insurance are underwritten by Mutual Trust Life Insurance Company, part of the Pan-American insurance group. The Pan-American website offers limited information on these policies, linking off to the Mutual Trust website for details.

The Mutual Trust site lists four different whole life options:

  • Horizon Value, a plan designed to grow guaranteed benefits early and quickly to provide access to cash accumulation accounts
  • Horizon Guarantee, which focuses on lower premiums and slower cash accumulation with guaranteed death benefits
  • Legacy One, a single premium policy
  • Economax, a blended term and whole policy

SelectTerm is the company’s term life policy, offering term lengths between 10 and 30 years. This policy is renewable up to 98 years old as well as being convertible to a whole life product.

Universal life insurance is also listed with a very brief description, and appears to be underwritten directly as no mention is made of a subsidiary company, and Mutual Trust does not list it as a product.

Accident Insurance

Like their Universal Life, there is little detail regarding product offerings for accident insurance. Pan American appears to offer products for protection both within the home country and for travel. Visitors to the site are directed to contact an agent for more information.

Health Insurance

What is Pan-American health insurance? The only health insurance product for individuals that is listed on the site is Medicare Supplement. Again, there is little information in terms of a Pan American life insurance phone number or a link to contact the nearest agent or office for more information.

Employee Benefits

Pan-American writes a wide range of plans as employee-sponsored benefits, including health and life products.

Health Insurance

There are four main health insurance products, ranging from an ACA-compliant health plan to a high deductible supplement plan. None of these plans appear to be true full-coverage health insurance. However, details are limited, so it is unclear what is covered.

  • Panabridge Advantage, which is offered either as a self-funded plan or a limited benefit indemnity plan. This plan is ACA-compliant.
  • Panamed, a limited benefit indemnity plan that pays a fixed daily benefit amount.
  • Medical Accident Expense, which is designed specifically to pay for accident-related medical bills
  • Panabridge, a supplement plan for high-deductible health plans

The company also offers a range of supplemental insurance for specific needs.

  • Cancer Care
  • Critical Illness
  • Dental
  • Medical Stop Loss

Ancillary Benefits available from the company include:

  • PPO Networks
  • Rx Drug Benefits
  • Telehealth
  • Vision
  • Professional Health Services

Little detail is offered for most of these plans on the company website, and visitors must contact an agent for more information.

Group Life

Pan-American has two options for group life. These are a term life insurance policy with a variety of benefit options and riders available, and Paycheck Protector, a plan that pays guaranteed monthly income to the beneficiaries upon the employee’s death.

Once again, there is little in the way of detail offered on these plans, only a basic outline and directions to contact an agent.

Accident Insurance

Pan-American offers accident insurance for companies, including Blanket Accidents and Trucking Occupational Accidents There is also a Texas Non-Subscriber plan available.

How to Get Pan-American Rates

Neither Pan-American nor its subsidiary, Mutual Trust, offer online quotes at this time. As a result, we are unable to offer a comparison rate to other insurance companies.

While this is a relatively large company, much of its premium base is located in other countries. This may lead to less competitive rates in the U.S., where they are up against larger and better-known insurers.

How are claims handled?

There does not seem to be a dedicated area for claims information on the Pan-American site, nor does there appear to be a direct claims line. The contact page offers a toll-free number, email address, and mailing address for reaching the company.

Policies issued by Mutual Trust will be serviced by their claims department, but again, their website does not offer clear claims information.

Both companies have a policyholder login, but that may not be helpful to a beneficiary looking to file a claim, as that person may not have access to login information. While it is common for this type of company not to have a dedicated claims line, forms and instructions for filing a claim should be more readily available.

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What are the ratings and consumer reviews?

While Pan-American does have a Better Business Bureau (BBB) page, the company was not rated at the time of this review. The stated reason is lack of sufficient information, which may be due to the large operations outside the U.S. However, it seems unusual for a company headquartered in the U.S. with more than 100 years in business, would have insufficient information for a rating. The BBB has no official complaints on file and only one negative customer review.

There are three Google ratings for this company, two of which are negative and cite limited coverage for the cost of the policy and failure to pay claims.

Customer Service Pan-American doesn’t offer online quotes, so you have to contact an insurance agent for information on its policies.

We were unable to find much else in the way of reviews for this company, which is not surprising given the nature of its products and the large focus on countries outside the U.S.

Are video visits with a Primary Care doctor online covered by Pan-American Life Insurance Group?

Most insurers provide coverage for video visits at the same cost as in-person visits.  for doctors who accept Pan-American Life Insurance Group for video visits by selecting your carrier and plan from the drop-down menu at the top of the page. We recommend you check with your insurance carrier directly to confirm your coverage and out-of-pocket costs for video visits.

The Bottom Line

With little information on the products, rates, and company reputation, it is difficult to form a solid opinion about Pan-American. Certainly, they have a long and solid history, but likely get much of their business through employers and in Latin America. This is not the type of company the average individual is likely to select for their main insurance needs, and we would not expect them to be highly competitive in terms of rates when compared with other major insurers.

Pan-American Life Insurance Group is a leading provider of life, accident and health insurance throughout the Americas that has been delivering trusted financial security since 1911.

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