Updated January 2013
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Insurance company reviews are typically assigned a rating based on a 5-star system. The stars represent the following:
- 5 Star – Excellent
- 4 Star – Above Average
- 3 Star – Average
- 2 Star – Below Average
- 1 Star – Poor
The ratings are determined based on research and author opinion. The factors that may be included are, but not limited to, customer service, price, claims process, strength of business, public reputation, online complaints/praises, advertising policies, website usability, information available online, product distribution method, and service area.
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