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Tower Group Insurance Review & Complaints: Auto & Home Insurance

Tower Group Insurance was a personal insurance company that is no longer in existence following a serious insolvency problem. Tower Group was liquidated in 2016. The company was bought out by AmTrust Financial in 2014. Enter your ZIP code to compare great car insurance rates from top auto insurance companies.

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Eric Stauffer is a former insurance agent and banker turned consumer advocate. His priority is to help educate individuals and families about the different types of insurance they need, and assist them in finding the best...

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UPDATED: Sep 16, 2020

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Tower Group Insurance
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A brief summary

  • Tower Group Insurance was a small-scale insurance company
  • The company became insolvent in 2016 and no longer exists
  • National General acquired some of Tower Group’s assets after 2014

Tower Group Insurance was a personal insurance company that is no longer in existence following a serious insolvency problem. After a buyout by AmTrust Financial in 2014, the company’s policies were redistributed and no operations continue under the Tower name today.

Our goal in this Tower Group Insurance Review is to see if the company lives up to your expectations. We will look at everything from Tower Group home insurance to the company’s current situation.

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Tower Group Insurance Car Insurance Rates

Tower Group was what can be considered a small-scale insurance company. Smaller companies are less stable than larger ones. Instead, the benefit of smaller companies lies in their specialized nature.

There is some speculation that smaller companies may be more forgiving of poor credit history or history of claims. On the other hand, larger companies are often more strict about assigning policies.

The company’s affiliation with National General insurance is this: National General acquired some of its assets after 2014.

What is Tower Group availability by state?

Tower Group Insurance Company’s headquarters was located in New York City. However, Tower National insurance in Irvine, California exists because CA is CastlePoint National Insurance Company’s state of domicile.

CastlePoint purchased some parts of the Tower Group when it dissolved. CastlePoint acquired Tower National in 2014. Tower previously held a total of eighteen branch locations.

What is Tower Group insurance Massachusettes availability? To put it simply, Tower is no longer available in any state. However, Tower Group International was a Bermuda-based company before its liquidation.

The acquisition by AmTrust resulted in controversial interruption of claims payments, including some major settlements owed by Tower. If you or the location of your insurance were implicated in the liquidation of Tower Group, your claims have been re-allocated.

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Tower Group’s Car Insurance Coverages Offered

Tower group offered a wide variety of options to its clients before its liquidation. These services included many types of car insurance coverage.

Most states require at least minimum liability coverage, but experts agree that full coverage is the best bet for most drivers.

Let’s look at the price difference in low and high coverage to give you a general idea of what you can expect to pay for car insurance.

Average Annual Car Insurance Rates Based on Coverage Type
CompaniesAverage Annual Rates
for Low Coverage
Average Annual Rates
for Medium Coverage
Average Annual Rates for High Coverage
State Farm$3,055.40$3,269.80$3,454.80
American Family$3,368.49$3,544.37$3,416.40
Liberty Mutual$5,805.75$6,058.57$6,356.04
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Low coverage will average $312 a month and high coverage will cost you $32 a month more. However, if you car is in a flood, stolen, or totaled in an accident, that $32 a month can save you thousands out of pocket.

What are Tower Group’s bundling options?

Tower National was formerly a small insurance company, offering home, auto, and business insurance. The majority of bundling options you will see nowadays come from larger companies, who are more likely to offer discounts.

Remember, bundling is only worth it if the policies are cheaper paired than they would be individually.

For example, it’s a good idea to check whether the sum of each item in your policy is cheaper than the combined bundling rate.

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What are the discounts offered by Tower Group?

Due to the fact that Tower Group was liquidated in 2016, the company has significantly more liabilities than assets.

A 2019 financial report from Tower National’s estate shows the company is at a deficit. What’s more, the company will still have to pay out claims as mandated by the overseeing company post-liquidation.

Because of liquidation, no policies or discounts are offered.

However, other companies often offer discounts. Popular ones include multi-car, multi-policy, safe driver, and a good student.

This table shows you some discounts commonly available and the amount you can expect off.

Common Auto Insurance Discounts Offered by Company
Discount TypesDiscount SavingsCompanies Offering Discount
Low mileage/Low usage discountUp to 20%State Farm, Allstate, Travelers, Nationwide, Progressive
Defensive driving discount10%–15%State Farm, Geico, Allstate, Travelers, Nationwide, Progressive, Farmers
Safe driver discount10%State Farm, Geico, Allstate, Travelers, Nationwide, Progressive, Liberty Mutual
Military and federal employee discount8%–15%Geico, Esurance, USAA
Good student discount5%–25%State Farm, Geico, Allstate, Travelers, Nationwide, Progressive, Liberty Mutual
Senior/Mature driver discount5%–10%Geico, Allstate, Liberty Mutual
Homeowner discount3%State Farm, Geico, Allstate, Travelers, Nationwide, Progressive, Farmers
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Discounts can make a big difference in you car insurance rates, especially if you are allowed to bundle more than one. Be sure to check with an agent to see what discounts are available to you.

What programs are available from Tower National?

Before the company reached insolvency in 2016, Tower Group offered such policies as described below. Customers might have considered buying a policy that protects multiple assets. Tower National’s CustomPac solution covered auto, home insurance, homeowner’s insurance personal property coverage, and home insurance liability protection.

Many insurance carriers offer umbrella plans, but Tower Group’s Personal Umbrella protection provided extra security for claims made against its customers.

These additional claims from outside sources might not be covered under a basic policy. So, purchasing extra personal injury and property damage liability protection will help the policyholder be more protected.

Canceling Your Tower Insurance Policy

While many of us will never have to go through this confusing incident, this section provides some guidelines if and when your insurance company is liquidated.

Is there a cancellation fee?

There will not be a fee for you to cancel if your insurance company has been liquidated. The distribution of assets is overseen by the Insurance Liquidation Company in that state.

Is there a refund?

It’s very likely your unique state’s procedures will ensure that your claims are fulfilled. Insurance guaranty funds, or state guaranty funds, are made up of taxpayer dollars.

How do you cancel?

Money from the public is used to fill the deficit of the insurance company in question. So, if you had a policy with a company that has filed for bankruptcy, your remaining claims may need to be paid out of these funds.

Unfortunately, once the company has been liquidated, private transactions are often no longer available for public consumption.

When can I cancel?

Normally, you can cancel your insurance policy at any time. However, this may differ if your company has recently been liquidated.

How to Make a Tower Insurance Car Insurance Claim

According to the New York Liquidation Bureau, the Tower National Group went under in July 2016. If you seeking reparations for a claim, the deadline for providing proof of a claim against Tower National Group was December 31st, 2017.

At this point, additional claims can’t be filed.

If your insurance company files bankruptcy, the liquidation of an insolvent company will result in a delay in the settlement of outstanding claims.

The protocol for affected insurees is the same as filing a regular claim but will take much longer than a few weeks to process. This is because the claim must be investigated and verified.

Next, delays may occur when receiving or reconstructing files. Many settlements require approval by a judge, as reimbursements from an insolvent company go through the New York court system.

Once the settlement is approved, it then is submitted to one of the Security Funds, which releases money to the claimant.

After making sure no one is hurt, the police should be called, since a police report will speed the resolution process.

The more details the claimant can provide to your insurance company, the faster the claims process will go.

Gathering information such as the make, model, and license plate numbers of other involved vehicles, as well as names, addresses, and phone numbers of other drivers and witnesses, will be helpful for the insurance adjuster.

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Tower National: Car Insurance Ratings

The ability or inability to pay out claims indicates a company’s financial health. When a company has been liquidated, its claims are absorbed by active companies that are better equipped to handle them.

AM Best Ratings: According to AM Best, CastlePoint is currently not rated. The financial strength rating and long-term issuer credit rating, are not available at this time.

If a company has a strong ability to meet ongoing financial commitments, such as paying claims, then AM Best will give the company a good rating.

While the highest possible score is A++, a lack of customer support or failure to pay out claims could significantly lessen the score.

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The Bottom Line

Although the company is now insolvent, there are ways to get coverage with other companies. If you held a policy with Tower Group, you can use our rate calculator to find a new home or auto insurance policy.

Frequently Asked Questions: Tower Insurance Group

You may have remaining questions about Tower Group and other closely related topics. We will explore these questions below.

What is the Tower Group insurance company’s contact information?

The Tower Group LLC website is no longer active. However, the previous company site redirects to liquidation information for CastlePoint, its acquisition company. The company itself and its remaining claims are now handled by the California Conservation & Liquidation Office.

If you previously held a policy with, Tower National, their claims department has been redirected to estate managers.

As for the Tower Group insurance login, you will need to reach out to the estate manager. This is due to the fact that the website is no longer active.

General Inquiries for Tower Group: For Claims First Report, Proof of Claim, and General Inquiry: contact Estate Manager Joe Holloway at (415) 676-5084 or by email at

What is an insurance tower?

An insurance tower is comprised of the individual policies provided by the insurance company. These form what is known as the “tower.”

Is Tower Hill insurance a good company?

First off, Tower Hill is an active company with excellent AM Best ratings. However, Tower Hill and Tower Group are different companies.

What is Tower Hill insurance company rated?

Tower Hill insurance company is rated as Excellent by AM Best, which gave the company an A- rating. NAIC also notes that Tower Hill has had more complaints than average. The company’s outlook is negative.

What are the worst insurance companies?

If an insurance company is liquidated as Tower Group has been, chances are it is not a great company. In general, the worst-rated insurance companies include those rated below A- and have a negative outlook.

Which company took over Tower Group insurance?

Tower Group was acquired by CastlePoint in 2014.

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Review Date
Tower Group

About Eric Stauffer

Author: Eric StaufferI am a former insurance agent and banker turned consumer advocate. My priority is to help educate individuals and families about the different types of insurance they need, and assist them in finding the best place to get it.


  1. I have been tower insurance costumer more than 15yrs. On March this year I made a claim for the storm weather damaged my house.they made me so so difficult , the worse experience I ever had. I can see they try to avoid to make any payment for my house damage but they only want my house insurance money.

  2. This company does not like to payout claims they try to find any to avoid payment . The worst experience i ever had with insurance company, in the process of contacting a lawyer ,6 months and cant get a claim yet they gladly collect for new policy. The worst experience ever so stressful

  3. When we first bought our home, we had the insurance being paid as part of our mortgage that came out automatically. Being in the military, we ended up having to move rather quickly and were lucky enough to have close friends become out tenants. Like several houses in the neighborhood, our house ended having a foundation leak. Being first time home owners, I called the claims department and was told they would have to investigate because we no longer occupied the house. I explained to them I didn’t know I was supposed to tell them we moved. I take responsibility for that. They told me to move on with the fixing process and they will get back to me. It was like pulling teeth trying to get a hold of them, numerous e-mails and messages were left for weeks. In the end they paid none of it. I couldn’t understand since it was an honest mistake on my part, BUT this was a structural issue with the home and would have happened in a matter of time. We were with Tower for 5 years. What made me the maddest was the knew they would deny the claim, it should have told me from the start before I hired only the best qualified people to work on it. I cancelled with them, Februaury 21, 2015. I was waiting for the refund check to be sent to me so I can put it back in escrow. It was taking a very long time, I called about it several times. Guess where they sent the check- the old house, the very reason why the denied the claim- are you kidding me?! They had no problem sending the denial of coverage to our new house. They said they reissued a check again on March 19, I finally got it, with the post dated mark of March 25 (not the 19 like they said). My tenant (friend) never got the “first check they said they sent” I find them dishonest with HORRIBLE CUSTOMER SERVICE. The whole process was mentally painful to go through. CHOOSE SOMEONE ELSE. (During this, the company’s name has changed)

  4. I have home & auto insurance through Tower (though not for long). My daughters 2003 GMC Envoy had an under dash fire that rendered the truck useless. The adjuster who came to view the vehicle told me that it was a mechanical problem and not covered.
    Now my daughter has no vehicle, a loan for the truck that she is still paying on.

    Problem # 2 occurred with my house insurance. For a whole year my mortgage company was sending the insurance payment to my old insurer. Tower never tried to contact me or the broker saying they weren’t getting paid! I finally got an notice from them saying your insurance will go away if you don’t pay the entire amount at once!

    And their customer service is the absolute worst!

  5. As a contractor working in the disaster repair arena for over 31 years, I have worked with most insurance carriers that provide policies in Northern California. Without a doubt, Tower Select is one of the most reasonable insurance carriers on the market today. Their claims representatives are friendly and knowledgeable, as well as extremely fair in their claims settlement practices. In an environment where many carriers are looking for ways to deny or under-pay claims, Tower Select is truly a breath of fresh air.

  6. I had minimal damage to our roof connected to the Sandy Hurricane that lessened by the time it reached MA.
    The local insurance co. was fine but Tower Group are the ones who evaluated the situation. I didn’t mind communicating via emails. The lady who came to evaluate the damgage was abrupt with me & seemed irritated that I asked her anything. She told me she would get back to me in 2 weeks which she didn’t. I had to get other people to finally get some action after several weeks. Then she got the deductible wrong. What was worse was that I only received $1400 yet my home insurance increased over $325 for the next year & it covered less liability to the tune of about $30K less. I have questioned their rate hikes before without any claim at the same time home values have decreased. When I made the claim they valued the house a lot lower than when it was time to renew the local company said they would value it more. This sounds like a profitable game for them.

    In all honesty I think consumers need to be more involved & start talking to other companies when such things happen. I have gotten a much better rate with Geico but will speak to someone about our car insurance rising from one minor fender bender. The helpful Geico home insurance guy kept repeating that G could do better if I found that TG tried to lower their rates. So folks play the game & save. It’s worth the phone call.

  7. I had a claim through tower group in Nov 2012, as my car was hit and totalled while it was parked by someone insured though them. I had spend $1700 in repairs just 4 days before it was totaled, and the first thing the adjuster told me is that they didn’t go by the Kelly blue book value. So they PRE-APPROVED my rental car which I only kept for 4 days and drove 19 miles. Hertz also told me it was PRE-APPROVED. 6 weeks later I finally get my check for my car. I have been getting bills from Hertz for 6 months so I called Tower and was assured the bill would be paid. Now Hertz collections dept is harassing me by phone, and I called tower group yesterday and today and they still have not returned my call. I explained in both messages that I need PROOF that they paid the bill with Hertz. This really stinks especially since I could have kept the rental car for the whole 6 weeks until I received my insurance check, but I was being NICE and returned it within 4 days.


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