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Tower Group Insurance Review

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Eric Stauffer is a former insurance agent and banker turned consumer advocate. His priority is to help educate individuals and families about the different types of insurance they need, and assist them in finding the best...

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UPDATED: Mar 18, 2020

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Tower Group Insurance was a personal insurance company that is no longer in existence following a serious insolvency problem. After a buyout by AmTrust in 2014, the company’s policies were redistributed and no operations continue under the Tower name today.

About Tower Insurance

Tower was founded in New York in 1990 and expanded into New Jersey and Massachusetts in the following years. A few more states, including California, were later added. The company offered a range of personal and commercial products, including home insurance, auto insurance, and business insurance.

In 2014, Tower’s insolvency led to a buyout in which their policies were transferred to several other companies. Policies landed with a variety of different companies and were absorbed. Tower’s active claims were transferred to a California-based insurance company known as CastlePoint, which went into liquidation in 2016.

The acquisition by AmTrust resulted in controversial interruption of claims payments, including some major settlements owed by Tower.

The Tower website is no longer active and redirects to liquidation information for CastlePoint. Tower no longer writes any new business in its original name, and active policies have been absorbed into AmTrust’s partners.

For a list of companies that we recommend, visit our Best Insurance Companies page.

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Review Information

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Tower Group

About Eric Stauffer

Author: Eric StaufferI am a former insurance agent and banker turned consumer advocate. My priority is to help educate individuals and families about the different types of insurance they need, and assist them in finding the best place to get it.

7 Comments

  1. I have been tower insurance costumer more than 15yrs. On March this year I made a claim for the storm weather damaged my house.they made me so so difficult , the worse experience I ever had. I can see they try to avoid to make any payment for my house damage but they only want my house insurance money.

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  2. This company does not like to payout claims they try to find any to avoid payment . The worst experience i ever had with insurance company, in the process of contacting a lawyer ,6 months and cant get a claim yet they gladly collect for new policy. The worst experience ever so stressful

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  3. When we first bought our home, we had the insurance being paid as part of our mortgage that came out automatically. Being in the military, we ended up having to move rather quickly and were lucky enough to have close friends become out tenants. Like several houses in the neighborhood, our house ended having a foundation leak. Being first time home owners, I called the claims department and was told they would have to investigate because we no longer occupied the house. I explained to them I didn’t know I was supposed to tell them we moved. I take responsibility for that. They told me to move on with the fixing process and they will get back to me. It was like pulling teeth trying to get a hold of them, numerous e-mails and messages were left for weeks. In the end they paid none of it. I couldn’t understand since it was an honest mistake on my part, BUT this was a structural issue with the home and would have happened in a matter of time. We were with Tower for 5 years. What made me the maddest was the knew they would deny the claim, it should have told me from the start before I hired only the best qualified people to work on it. I cancelled with them, Februaury 21, 2015. I was waiting for the refund check to be sent to me so I can put it back in escrow. It was taking a very long time, I called about it several times. Guess where they sent the check- the old house, the very reason why the denied the claim- are you kidding me?! They had no problem sending the denial of coverage to our new house. They said they reissued a check again on March 19, I finally got it, with the post dated mark of March 25 (not the 19 like they said). My tenant (friend) never got the “first check they said they sent” I find them dishonest with HORRIBLE CUSTOMER SERVICE. The whole process was mentally painful to go through. CHOOSE SOMEONE ELSE. (During this, the company’s name has changed)

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  4. I have home & auto insurance through Tower (though not for long). My daughters 2003 GMC Envoy had an under dash fire that rendered the truck useless. The adjuster who came to view the vehicle told me that it was a mechanical problem and not covered.
    Now my daughter has no vehicle, a loan for the truck that she is still paying on.

    Problem # 2 occurred with my house insurance. For a whole year my mortgage company was sending the insurance payment to my old insurer. Tower never tried to contact me or the broker saying they weren’t getting paid! I finally got an notice from them saying your insurance will go away if you don’t pay the entire amount at once!

    And their customer service is the absolute worst!

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  5. As a contractor working in the disaster repair arena for over 31 years, I have worked with most insurance carriers that provide policies in Northern California. Without a doubt, Tower Select is one of the most reasonable insurance carriers on the market today. Their claims representatives are friendly and knowledgeable, as well as extremely fair in their claims settlement practices. In an environment where many carriers are looking for ways to deny or under-pay claims, Tower Select is truly a breath of fresh air.

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  6. I had minimal damage to our roof connected to the Sandy Hurricane that lessened by the time it reached MA.
    The local insurance co. was fine but Tower Group are the ones who evaluated the situation. I didn’t mind communicating via emails. The lady who came to evaluate the damgage was abrupt with me & seemed irritated that I asked her anything. She told me she would get back to me in 2 weeks which she didn’t. I had to get other people to finally get some action after several weeks. Then she got the deductible wrong. What was worse was that I only received $1400 yet my home insurance increased over $325 for the next year & it covered less liability to the tune of about $30K less. I have questioned their rate hikes before without any claim at the same time home values have decreased. When I made the claim they valued the house a lot lower than when it was time to renew the local company said they would value it more. This sounds like a profitable game for them.

    In all honesty I think consumers need to be more involved & start talking to other companies when such things happen. I have gotten a much better rate with Geico but will speak to someone about our car insurance rising from one minor fender bender. The helpful Geico home insurance guy kept repeating that G could do better if I found that TG tried to lower their rates. So folks play the game & save. It’s worth the phone call.

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  7. I had a claim through tower group in Nov 2012, as my car was hit and totalled while it was parked by someone insured though them. I had spend $1700 in repairs just 4 days before it was totaled, and the first thing the adjuster told me is that they didn’t go by the Kelly blue book value. So they PRE-APPROVED my rental car which I only kept for 4 days and drove 19 miles. Hertz also told me it was PRE-APPROVED. 6 weeks later I finally get my check for my car. I have been getting bills from Hertz for 6 months so I called Tower and was assured the bill would be paid. Now Hertz collections dept is harassing me by phone, and I called tower group yesterday and today and they still have not returned my call. I explained in both messages that I need PROOF that they paid the bill with Hertz. This really stinks especially since I could have kept the rental car for the whole 6 weeks until I received my insurance check, but I was being NICE and returned it within 4 days.

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