National Life Group Insurance Review & Complaints: Life Insurance & Annuities

National Life Group rating is A+ with the Better Business Bureau, and reviews are relatively low on customer complaints. National Life Group insurance products include life insurance and annuities, and you can find National Life Group insurance quotes when you connect with a local agent in your area.

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Eric Stauffer is a former insurance agent and banker turned consumer advocate. His priority is to help educate individuals and families about the different types of insurance they need, and assist them in finding the best place to get it.

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Leslie Kasperowicz holds a BA in Social Sciences from the University of Winnipeg. She spent several years as a Farmers Insurance CSR, gaining a solid understanding of insurance products including home, life, auto, and commercial and working directly with insurance customers to understand their needs. She has since used that knowledge in her more than ten years as a writer, largely in the insuranc...

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Reviewed by Leslie Kasperowicz
Farmers CSR for 4 Years

UPDATED: Apr 15, 2021

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National Life Group

Financial Strength

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Founded in Vermont, National Life Group reached its 170th anniversary in 2018. The group of companies provides life insurance and retirement planning products across the United States.

What Is National Life?

The National Life Insurance Company was chartered in 1848 and sold its first policy two years later. The company would go on to pay millions in claims resulting from World War II, the sinking of the Titanic, and the Spanish Influenza epidemic.

Through the decades the company expanded and acquired other companies moving into financial services and operating as National Life Group. In 2006 the company created the National Life Group Foundation, which has an annual grant budget of $2 million dollars to be granted to chosen projects.

The company writes life insurance for individuals as well as providing a range of financial services, including annuities. They also provide financial services including retirement plans for businesses.

National Life Group’s headquarters is located in Montpelier, Vermont, and they also have an office in Addison, Texas.

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What Type of Life Insurance Products Are Offered?

National Life Group still sells its original product – life insurance – as well as several other financial planning products. Information on these products is limited.

Life insurance

The company has a full range of types of life insurance products available, both permanent life insurance and term life insurance coverage. The website provides only a basic overview of these options.

Whole life insurance is available to provide level premiums with a guaranteed death benefit and cash accumulation. The policy also has the possibility of dividends, as National is a mutual company.

Universal policy options are basic, indexed, and variable, offering a range of flexible options for premium payments, death benefits, and cash accumulation with an investment approach.

Term life is also offered as a short-term choice for those needing a large amount of coverage for a specific time period.

A living benefits rider can be added to life insurance policies to provide financial assistance in the event of critical illness or injury.


The company offers both immediate and deferred annuities that can be paid for either in a lump sum or as payments over time.

Types of annuities offered are fixed interest rate, indexed, and variable. Like the life policies, living benefits riders can be attached to these products as well.

Financial Planning

In addition to annuities, the company offers several other retirement planning services and financial products.

Options include mutual funds, 403(B) and 457(B), and both traditional and Roth IRAs.

They also offer retirement plans for businesses, both for business owners and as group benefits.

Are the Rates Competitive?

Online quoting or rate information is not available. There is a contact request form as well as the option to find a local agent in order to obtain rate information.

The lack of product details along with the lack of any online quoting option indicates that this company relies mainly on agent sales and word of mouth to bring in new business rather than on internet searches by potential customers.

How Are Claims Handled?

Claims can be filed using a simple online form on the website. There is also a toll-free number available to file over the phone.

The site states that a reply from the company can be expected within five days of submission of the original notice. Beyond that, there is not much information on the site regarding claims procedure.

A customer login area is available where it is likely policyholders can follow up on claims.

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Are the Ratings and Consumer Reviews Positive?

Is National Life Group Good? The company has an A+ rating with the Better Business Bureau (BBB), with 21 complaints on file in the past three years. There are 19 reviews on the site, with a star rating of just over one star. Considering the size of this company, this is a low complaint volume, and there is nothing of major concern in the complaints.

We were unable to find much else in the way of reviews for this company. A lack of reviews is generally a good thing for insurance companies since people are much more likely to take the time to write one when they are unhappy.

What’s the Bottom Line?

There is not enough information on National Life’s products to provide any opinion on the value and benefits they offer. They have been around for a long time, however, and have a solid reputation. They are a good pick for anyone who is looking for a full-service financial planning company that can handle both retirement and final expenses planning together.

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