New Mexico Health Connections Insurance Review & Complaints: Health Insurance (2023)

New Mexico Health Connections (NMHC) is a not-for-profit health insurance company with an uncommon (and recently introduced) co-op approach to insurance. They provide both individual and group plans to residents across The Land of Enchantment.

Keep reading our New Mexico Health Connections review to learn more, and plug your ZIP code into our FREE tool above to get a free insurance quote today and save on your monthly premiums.

What is New Mexico Health Connections?

Based in Albuquerque, New Mexico, NMHC is a co-op (Consumer Operated and Oriented Health Plan) insurer that was created in response to new options created by the Affordable Care Act. An act created by the federal government in 2010. This type of insurer began to operate in 24 states in the past few years. A non-profit, the company is run by the members, and that includes a Board of Directors that is elected from those members.

NMHC also differs from other insurance companies as a doctor-led company, which means that doctors are in charge of care-related decisions rather than administrators. The company was incorporated in 2011 but did not open for business until 2013.

NMHC offers a range of health plan options for enrollment both on and off the health insurance marketplace, as well as plans for small and larger employers looking for the right health insurers. All of their individual plans for health insurance coverage are HMO products.

Some people confuse this company with True Health New Mexico, but True Health and Health Connections are two separate companies.

What medical policies are available?

All of the New Mexico Health Connections Care Connect individual insurance plans are managed care, which means health care coverage is offered within the HMO network, and no out-of-network coverage is included.

Health insurance options include one Catastrophic plan, two Bronze plans, three Silver plans, and one Gold plan. All family deductibles are double the individual deductible amount.

Catastrophic

The Catastrophic health plan has an individual deductible of $7,350. Like all plans at this level, the deductible is also the out-of-pocket limit. This plan does offer three annual primary care visits that are not subject to the deductible, but all other care is and will be covered in full when the deductible is met.

Bronze

The Bronze Plus HMO plan has a $7,200 deductible and a $50 copay for primary care visits. Most other services are covered at 50% after the deductible is met. Tier 1 prescriptions are covered at 100%, with no deductible, although the deductible does apply at the highest Tiers.

The Bronze HDHP plan has a $6,650 individual deductible that is also the out-of-pocket limit. All health services, including prescriptions, are subject to the deductible, after which health coverage care is covered at 100%.

Silver

The HDHP Silver plan is the same as the Bronze HDHP, but with a lower deductible of $5,000 individual. Again, all services are subject to the deductible, including prescriptions.

The Silver HMO plan has the same $5,000 deductible, but with copays of $50 for primary care visits and $80 for specialists. Tier 1 generic drugs are covered at 100%, with the deductible applied to Tiers 4 and up.

The Silver Plus plan has a lower individual deductible of $4,000. Copays are $35 for a primary care office visit, and $75 for a specialist. This plan has the same prescription coverage as the basic Silver HMO.

Gold

There is only one Gold level plan, the Gold Plus HMO. This plan has a low $500 deductible, with copays of $25 for primary care and $50 for specialists. Only Tier 6 drugs are subject to the deductible, and Tier 1 is again covered in full.

Group Plans

NMHC offers options for health insurance policies for group health insurance plans to a variety of businesses large and small. Although all of the individual plans are HMO, they do offer PPO plans as an option for employers.

Does the company have reasonable rates on health insurance?

Rather than using an online quoting system where the visitor inputs information, NMHC offers a rate chart with average premiums. Rates are outlined by age of the applicant and by plan level. There are several charts for the cities in which they offer coverage.

The Catastrophic plan is the cheapest and costs $239.44 per month for a 30-year-old in Albuquerque. At $354.73, the Gold plan is the priciest. Typically, there is a greater cost difference between a high deductible Catastrophic plan and a low deductible Gold health plan. In general, the rates between the various insurance products do not vary a whole lot.

Since this is a small, localized insurer, we are unable to offer a comparison of costs to other companies. Bear in mind when looking at these rate charts that there is no out-of-network coverage. HMO rates are generally lower than PPO plans due to the more limited network.

Claims Process at New Mexico Health Connections

Ease of Filing a Claim (Online, Over the Phone, Mobile Apps)

Filing a claim with New Mexico Health Connections (NMHC) is a straightforward process. The company offers multiple avenues for claim submission to cater to the preferences of its members. You can conveniently file your insurance claims through their online portal, over the phone, or by utilizing their mobile app.

This flexibility ensures that members can choose the method that suits them best, making the claims process more user-friendly.

Average Claim Processing Time

NMHC understands the importance of timely claim processing for its members. While specific processing times may vary depending on the complexity of the claim, the company strives to expedite the process efficiently. Members can typically expect a reasonable turnaround time for their claims to be processed and resolved, ensuring that they receive the benefits they are entitled to promptly.

Customer Feedback on Claim Resolutions and Payouts

Customer feedback plays a crucial role in assessing the quality of an insurance company’s claims process. NMHC has garnered feedback from its members regarding their experiences with claim resolutions and payouts.

This valuable input from customers provides insights into the company’s performance in delivering on its promises. It’s essential to consider this feedback when evaluating NMHC’s overall service quality.

Explore New Mexico Health Connections’ Digital and Technological Features

Mobile App Features and Functionality

NMHC offers a comprehensive mobile app that enhances the overall customer experience. The app provides users with convenient access to their insurance information, including policy details, claims status, and digital ID cards. Additionally, members can use the app to submit claims, view provider networks, and access useful health resources.

The mobile app’s features and functionality contribute to a more seamless and efficient interaction with the insurance company.

Online Account Management Capabilities

Managing your insurance policy and personal information is hassle-free with NMHC’s online account management capabilities. Members can log in to their accounts through the company’s website to make policy changes, update contact information, and view billing statements.

This online platform empowers members to take control of their insurance accounts, promoting transparency and ease of use.

Digital Tools and Resources

NMHC recognizes the importance of providing digital tools and resources to support its members’ health and well-being. The company offers a range of online resources, such as wellness programs, health guides, and educational materials. These digital tools aim to empower members with the knowledge and tools needed to make informed health decisions.

Access to these resources reflects NMHC’s commitment to promoting the health and welfare of its members through technological innovation.

Are the company’s ratings and consumer reviews positive?

New Mexico Health Connections has an A+ rating with the Better Business Bureau (BBB). They have three complaints on file in the past three years, none of which were closed in the past 12 months. The file has only been open since 2015, but the complaint volume from then until now is still very low.

There are 23 reviews on Google, many of the negative, but enough positive to give them an overall 2.7 stars. Most of the negative comments are regarding the denial of claims, while some complaints concern the cost of coverage.

Since this company has only been around for a few years, it is not surprising to see little in the way of reviews and complaints. Overall, it seems there are no red flags in the complaints, and enough positive reviews to provide some balance.

What’s the bottom line?

Whether you live in Albuquerque or Santa Fe, New Mexico Health Connections is likely to appeal to those who like the concept of a co-op insurer that makes decisions based on doctor and member opinions. These are HMO plans, so the network of care will be limited, but for those who find that acceptable and want a different kind of insurance company, this one may be well worth considering. More time will be needed to see how well the co-op system functions in the long term, as well as what impact healthcare reform could have on its continued existence.