State Farm Mobile App (Pocket Agent®) Review & Complaints | iOS & Android

Pocket Agent, the State Farm Mobile App, is available for policyholders on both iPhone and Android. All State Farm policies are available on the app as well as State Farm Bank and State Farm Mutual Funds account information and service. You can deposit checks, pay bills, and transfer funds all through the app.

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Eric Stauffer is a former insurance agent and banker turned consumer advocate. His priority is to help educate individuals and families about the different types of insurance they need, and assist them in finding the best place to get it.

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Leslie Kasperowicz holds a BA in Social Sciences from the University of Winnipeg. She spent several years as a Farmers Insurance CSR, gaining a solid understanding of insurance products including home, life, auto, and commercial and working directly with insurance customers to understand their needs. She has since used that knowledge in her more than ten years as a writer, largely in the insuranc...

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Reviewed by Leslie Kasperowicz
Farmers CSR for 4 Years

UPDATED: May 13, 2021

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State Farm’s entry into the mobile app world with Pocket Agent® was met with early difficulties based on login connectivity and setup issues.

The company believes the newest version corrects those bugs, but early consumer reviews suggest some inconsistency still exists.

With the company’s Drive Safe and Save program, you can even get access to additional discounts on auto insurance based on your driving habits, in addition to the company’s wide range of available savings.

Don’t settle on your insurance coverage. Enter your ZIP code in our free tool to get started today comparing competitive auto insurance quotes.

State Farm Pocket AgentWhat devices is the State Farm app available on?

The company’s award-winning mobile app that used to be known as Pocket Agent® is available on iPhone, iPad, Android, Kindle Tablet.

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What features are available on the app?

What does the State Farm app do? After registering on the State Farm website, Pocket Agent allows the consumer to:

  • Contact their agent or search for an agent
  • View their insurance policy coverage information
  • View their insurance card
  • Start the claim filing process
  • Find roadside services
  • Search for a Select Service repair facility
  • View the claim status for a fire or auto claim
  • Pay their bill
  • Access Drive Safe and Save features

All State Farm Insurance policies are available on the app, as well as State Farm Bank and State Farm Mutual Funds account information.

With State Farm Bank accounts, customers can deposit checks into accounts with MyTime Deposit, pay bills, pay their credit card, view transaction activity, and transfer funds from one eligible State Farm Bank account to another.

To view personal information, make a bank deposit, submit or view a claim, or make payments, the viewer:

  1. Must be a State Farm customer.
  2. Must be enrolled and registered on www.statefarm.com.

What it can’t do:

Although auto claims can be initiated on the app, all other claims—including homeowner insurance, business insurance, health, disability, long-term care, and life—must start on the website or go through an agent.

The app does not currently have the capacity to provide quotes on new insurance policy coverage.

Even though State Farm’s marketing suggests that non-clients can use some of the location features, users must be willing to register at statefarm.com to use any element of the app.

What is Drive Safe and Save?

Drive Safe and Save is a usage-based way to save on your insurance premiums. The product runs in the background when installed on your smart device and collects data on your driving habits for informational purposes.

Your data will be collected based upon the time of day you typically drive and events that happen, such as hard-braking and speeding. There is no way for it to take into account weather conditions and other circumstances of your drive.

However, you can note if you were a passenger and not the driver so that it won’t count against you. Whether you’re a college student or commuter, this is one way to get additional discounts if you have good driving habits.

How are customer reviews on Google Play / iTunes / Amazon?

Google Play: 4.2 rating based on 8,520 reviews. A large number of negative reviews cite login difficulties, both in setup and in execution. Download Here

iTunes: The current version has 2.5 stars based on 11 reviews. For all versions, the average is three stars based on 6010 ratings. Download Here

Amazon Kindle: 4.2 stars based on 44 customer reviews. Download Here

State Farm Pocket Agent AccidentWhat are the pros and cons of the product?

Pros:

  • Manage and pay your bill
  • Deposit checks
  • Transfer money
  • Submit an auto claim
  • Drive Safe and Save provides access to discounts on your rates

Cons:

  • No options for quotes
  • Only auto claims can be initiated
  • Users must be registered

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What’s the bottom line?

If you are an auto insurance, mutual fund, or State Farm Bank customer, the app will make your life a little easier; but for other State Farm customers, downloading the app at this stage is probably not worth your time unless you can foresee a need for policy information “on the go” that you couldn’t wait to log into the regular website for. There is certainly room for improvement on this app.

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