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Canal Insurance Review

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UPDATED: Nov 30, 2018

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 South Carolina-based Canal Insurance is focused on insurance for the commercial trucking industry. They provide commercial auto coverage to a variety of operations across the country.

About Canal Insurance

Canal Insurance was founded in 1939 to meet the needs of the growing long-haul trucking industry. Originally owned by a bank to cover vehicles they had financed, the company was purchased by an insurance agent in 1939 and began independent operations selling to the public.

By 1960 the company had expanded to cover 42 states and had a highly successful operation. The company’s headquarters remain in Greenville, SC, although they have moved over the years to larger headquarters buildings.

Canal insures a variety of trucking operations, including fleets and single trucks. Policies are sold through agents across the country.

At the time of our visit to the Canal website, we found it to be functioning poorly, with incorrect links and some pages that did not load or took several attempts to load; this is a frustrating experience for a reviewer and even more so for a customer.

Canal Products

The Canal programs are broken up by fleet size, and they are entirely focused on commercial trucking operations.

Express is for fleets of 1-10 trucks, Mid-Fleet for those with 11-50 trucks, and Fleet for those with 51+ trucks.

Coverage includes general trucker’s liability, cargo/freight insurance, physical damage, and of course all of the standards of commercial auto. This includes liability for property damage and bodily injury.

Canal’s truck insurance program also provides comprehensive roadside assistance, with a mobile mechanic available, as well as towing, tire changing, and other services.

Fleets of 11+ can add enhanced cargo/freight coverage in addition to that which is included standard. The cargo coverage is comprehensive and can be customized as needed. The cargo/freight and physical damage coverages have a single deductible option as well.

In addition to the coverage side, Canal offers their Risk360 safety program that provides a variety of related services including fleet monitoring and safety education.

Rates

Online quoting is not offered from Canal, which is expected for this type of company. Commercial auto, and particularly this type of insurance coverage, is very specific in nature, which means it is much better off quoted with a representative or agent.

Quotes can be obtained by contacting a Canal agent; the website offers a search function for this purpose.

Claims

Canal’s website has an online form that can be filled out to report a loss. Claim documents can also be attached when submitting the form or can be sent in by other means such as fax or regular mail.

There is a toll-free 24/7 emergency claim line. The site recommends using this line immediately in the case of any hazardous spill, serious injury, death, or claim involving refrigerated cargo. It seems likely that it can be used for any claim, however, if the customer prefers to talk to someone.

Further details are not offered in terms of claims processing or services.

Ratings and Customer Reviews

Canal Insurance has a B+ rating with the Better Business Bureau (BBB), with a total of five complaints on file in the past three years. The lowered rating is explained as being due to failure to be transparent about ownership, location, or products/service offered. There is no further detail offered as an explanation of what the particular issue was with this company. The complaint volume is low.

The only customer reviews we could find were on Yelp, where there are four one-star reviews. These complaints focus on the failure to pay claims and unprofessional service.

We were unable to find much else in the way of information on Canal, which is fairly common for a commercial insurance company.

The Bottom Line

With some issues reported by the BBB and a website that simply wasn’t functioning right at the time of our visit we didn’t come away with a positive impression of Canal. Their complaint volume isn’t high, but the other issues do raise some concerns. Considering the importance of coverage for commercial trucking operations, customers may want to look elsewhere.

For a list of companies that we recommend, visit our Best Insurance Companies page.

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Review Information

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Canal Insurance
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About Eric Stauffer

Author: Eric StaufferI am a former insurance agent and banker turned consumer advocate. My priority is to help educate individuals and families about the different types of insurance they need, and assist them in finding the best place to get it.

1 Comment

  1. I was in a car accident over a month ago with one of their drivers.

    The truck driver hit my car from behind and I want my bumper fixed.

    I spoke with Danielle F. who was polite in the beginning and since then I have had to reach out to her for an update on the claim.

    It has been a month. If she is taking vacation time and personal time my claim should be given to someone else to handle instead of gathering dust on her desk.

    Her supervisor Akealah Ivory told me to take my claim to my insurance.

    She said they cannot go off of a one-sided claim which I understand however he took the blame at the scene!

    She would not allow me to speak to her manager and I do believe I’m back at square one with a broken bumper still.

    If you do get into an accident with one of their drivers, be ready to fight. Don’t expect customer service.

    I’m leaving this comment here because I’m surprised that there are not more customer complaints against them.

    They are extremely unprofessional. I’ve dealt with insurance companies before and I have always had positive experiences.

    This is the first time I’ve had this experience and Canal doesn’t offer any way to help remedy rude customer service reps.

    Reply

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