Lincoln Heritage Life Insurance Review & Complaints (2024)

Buying a life insurance policy involves many decisions. Beyond the type—term or whole, universal or variable?—you also have to choose the right company.  While there are many insurance companies out there, they’re not all created equal. They each have their own programs, specializations, and unique company culture.

Knowing as much information about an insurance company as possible can help you make the right decision. In this guide, we’ll cover one of the most well-known final expense life insurance companies in the business: Lincoln Heritage Life Insurance Company. 

From detailing its history to providing information about policies and customer service, we’ll fill you in on everything you need to know to decide if Lincoln Heritage insurance is right for your final expense insurance needs.

Read on to learn more about Lincoln Heritage Life. For free life insurance quotes from top companies, enter your ZIP code above.

What life insurance services does Lincoln Heritage provide?

As a final expense insurance company, Lincoln Heritage provides customers with policies that pay for end-of-life and burial costs. These costs include:

• Unpaid debts, such as student loans and mortgages
• Funeral and memorial service costs
• Headstone and burial plot or cremation expenses

In short, final expenses can add up. The average cost of a funeral in 2021 was $7,848. However, through the Funeral Advantage Program, Lincoln Heritage Life Insurance Company can help offset these costs.

What is the Funeral Advantage Program?

Lincoln Heritage’s primary final expense insurance policy, the Funeral Advantage Program, provides both a cash benefit to cover final expenses and family support services.

Let’s look at these two services further:

• Cash death benefit – As stated above, end-of-life and burial costs can become a financial burden. The Funeral Advantage Program helps pay for these expenses by providing covered families with the funds they need to pay these costs. In terms of whole life benefits, families may receive up to $20,000. Accidental deaths may result in an additional payout of $100,000. This cash is usually paid within 24 hours after the claim has been approved.
• Family support – In addition to monetary support, the Funeral Advantage Program provides families with emotional support services by simplifying funeral logistics. For example, through the Funeral Consumer Guardian Society, the Funeral Advantage Program gives families a 24-hour toll-free number to call in case of an emergency, as well as information pertaining to funeral home prices so that families can make the best financial choice.

The Funeral Consumer Guardian Society (FCGS) is a final expense advocacy group committed to providing grieving families with the support they need to make the best funeral and burial decisions.

The support the FCGS provides families includes:

• A comparative analysis of funeral home costs – The FCGS knows that most grieving families aren’t in the position to perform a thorough analysis of funeral home costs. That’s why they price-shop local funeral homes to find the best rates based on specific family needs.
• Education – You may think the funeral process is straightforward, but the reality is that it can be complicated and fraught with tough decisions. The FCGS gives families important information such as casket types, transportation requirements, and flower arrangements, so they know exactly what to do and when.

The FCGS also reviews all funeral-related contracts and manages the burial plan so that families can worry about what matters most: remembering their loved ones.

What is the cost of final expense insurance with Lincoln Heritage?

How much is a life insurance policy with Lincoln Heritage? For the most accurate monthly rates under the Funeral Advantage Program, you’ll need to get a personalized quote.

That said, here are a few sample rates for a $10,000 policy from the Lincoln Heritage Funeral Advantage Program, broken down by age:

• 50-year-old – For a 50-year-old woman, the monthly rate is between $25 and $40. For a man, it’s between $30 and $48.
• 65-year-old – For a 65-year-old woman, the monthly rate is between $41 and $64. For a man, it’s between $56 and $75.
• 80-year-old – For an 80-year-old woman, the monthly rate is between $93 and $152. For a man, it’s between $126 and $190.

As illustrated above, final expense insurance rates are determined by several factors, including age and gender, as well as lifestyle. For example, smoking has one of the greatest impacts on final expense insurance. On average, insurance rates are 30% higher for smokers than non-smokers.

What is the Lincoln Heritage life insurance application process?

Applying for the Funeral Advantage Program is simple. While some companies ask for five to 10 pages of information, Lincoln Heritage only requires a one-page application. 

In addition to basic background questions, the application asks health questions such as:

• Do you have Alzheimer’s or dementia?
• Have you ever abused drugs or alcohol?
• Do you have a history of cancer?
• Are you currently bedridden or in hospice care?

Once you submit your application, Lincoln Heritage reviews it. The good news is that most people qualify for a Funeral Advantage policy, and there’s usually no medical exam for policies valued under $50,000.

Lincoln Heritage Life Claims Process

Ease of Filing a Claim (Online, Over the Phone, Mobile Apps)

Lincoln Heritage Life Insurance Company offers a straightforward process for filing claims. Policyholders have the option to file a claim online through the company’s website or by contacting the customer service team over the phone.

Additionally, Lincoln Heritage provides a mobile app for added convenience, allowing policyholders to initiate the claims process and track its progress using their mobile devices.

Average Claim Processing Time

The average claim processing time with Lincoln Heritage Life Insurance is not explicitly mentioned in the provided information. However, the company’s commitment to customer service and efficient handling of claims is reflected in its positive customer feedback.

Customer Feedback on Claim Resolutions and Payouts

Lincoln Heritage Life Insurance has received positive feedback from customers regarding the resolution of claims and the timely payout of benefits.

The company’s dedication to providing support during difficult times, such as funeral expenses, has been appreciated by policyholders. While there may be occasional complaints, overall customer satisfaction with claim resolutions appears to be high.

Digital and Technological Features of Lincoln Heritage Life

Mobile App Features and Functionality

Lincoln Heritage offers a mobile app that provides policyholders with convenient features and functionality. The app likely allows users to access their policy information, initiate claims, make payments, and possibly even receive notifications and updates related to their insurance coverage.

However, specific details about the app’s features and functionality are not provided in the given content.

Online Account Management Capabilities

Policyholders can manage their accounts through the Lincoln Heritage policy portal, enhancing their online account management capabilities. While the exact features of the portal are not detailed in the content, it is safe to assume that it offers services such as viewing policy details, making payments, and possibly updating personal information.

Digital Tools and Resources

The content does not specify the digital tools and resources offered by Lincoln Heritage Life Insurance. However, insurance companies typically provide online resources such as educational materials, FAQs, and calculators to help policyholders make informed decisions about their coverage.

Lincoln Heritage may offer similar digital tools to assist customers in understanding their final expense insurance options.

What are Lincoln Heritage’s ratings?

When deciding on an insurance company, it’s advantageous to know how the company stacks up to its competition and how solid its financials are.

In terms of finances, Lincoln Heritage received an A- (Excellent) rating from AM Best, a company that rates the ability of insurance companies to make good on their claims. This means that Lincoln Heritage has an excellent track record when it comes to payouts and financial solvency.

Lincoln Heritage also received an A+ from the BBB, the Better Business Bureau. On average, the company receives fewer complaints online than other insurance companies.

How is Lincoln Heritage customer service?

Ingrained over the last 50+ years, Lincoln Heritage places a premium on customer service. Unlike many large insurance companies, you’ll speak with a live agent when you call Lincoln Heritage.

For convenience, policyholders can manage their accounts through the Lincoln Heritage policy portal. There, you can do the following:

• Download and sign forms
• View policy details
• Make monthly payments
• File a policy claim

The company’s commitment to customer service has resulted in many five-star ratings. Many customers leave reviews praising the company’s professionalism and streamlined services.

However, the company has received a few complaints. Because Lincoln Heritage still utilizes door-to-door sales as part of its business strategy, some customers felt these tactics were too aggressive. Other customers complained about unwanted junk mail.

Is Lincoln Heritage involved in the community?

In short, yes. Lincoln Heritage makes it a priority to give back to local communities. In addition to educating community members about final expense life insurance, Lincoln Heritage partners with the following organizations:

• United Way, a collection of nonprofit fundraising organizations
• Arizona Cancer Foundation for Children
• Amanda Hope Rainbow Angels, a nonprofit fighting to end childhood cancer
• Juvenile Diabetes Research Foundation

Overall, Lincoln Heritage actively participates in community-based philanthropy initiatives.

What are Lincoln Heritage’s pros and cons?

Although choosing Lincoln Heritage comes with a lot of positives, there are also a few potential cons. 

First, let’s recap their many benefits:

• Easy, streamlined service
• Top-notch customer support
• Claims paid quickly after approval
• Short application process
• Strong financial rating
• Up to $100,000 in additional immediate coverage
• Membership to FCGS

Now, we’ll shed some light on a few of the company’s downsides:

• Only one type of life insurance
• Limited coverage amount
• Lack of details on their website
• Application approval time is unspecified

That said, if you value simplicity and affordability, Lincoln Heritage may be the insurance company for you.

What is Lincoln Heritage Life Insurance’s history?

Lincoln Heritage Life Insurance Company advertises itself as a family-run, family-first company. Since its founding by Jack Londen and his wife in their home, the company has continued to make the customer and their family the top priority.

Since 1963, Lincoln Heritage Life Insurance has aspired to uphold the values set forth by Jack Londen. While many large insurance companies have moved to a depersonalized model, choosing automation over actual agents, Lincoln Heritage continues to answer calls with a live agent.

In addition, Lincoln Heritage insurance’s state mission is to educate local communities about their primary focus: final expense insurance.

Given the difficult decisions that surround end-of-life preparations, the Lincoln financial group is committed to providing customers with the most accurate information about burial expenses so that they can make informed choices. As a result, Lincoln Heritage is a standout in the final expense insurance industry.

Read more: Lincoln Financial Group Insurance Review & Complaints: Life Insurance

Lincoln Heritage Life: The Bottom Line

Choosing a life insurance company shouldn’t be a slap-dash, uninformed process. This is especially true when it comes to final expense life insurance. The last thing you want is to compound your grief with a headache over a company’s fine print.

With everything you now know about Lincoln Heritage’s final expense insurance policy, as well as its ratings and customer service, you have all the tools you need to make an enlightened choice.

Hopefully, you have learned everything you need to know about Lincoln Heritage Life today. Use our free quote comparison tool to compare free quotes from top life insurance companies near you today.