UPDATED: Nov 30, 2018
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About Philadelphia Insurance Companies
The beginnings of PHLY can be found in an insurance agency formed by James J. Maguire, Sr. in 1962. After landing a contract with Chevrolet, the company spent the 70s expanding operations into other states. Maguire formed a holding company in 1980, under which he then opened Philadelphia Insurance Companies in 1987.
Two of the main niche markets they served – both early on and today – are sports and fitness clubs and non-profit organizations. They write mainly commercial package policies for these and other specialty markets.
Currently, the only personal lines product available from PHLY is Antique/Collector Car insurance, although they do write flood insurance through the National Flood Insurance Program.
PHLY maintains headquarters in its original city, but the company has offices in 50 locations across the country. They operate today as part of Tokio Marine Group, a large international insurance group.
PHLY offers a wide variety of commercial package policies for specialty markets, as well as specialty liability and a handful of other products.
PHLY’s writes commercial package policies for many different specialty markets. These include:
- Entertainment and Recreation
- Health and Fitness
- Industry Services
- Non-profit and Human Services
- Outdoor Products
- Public Services
- Real Estate
- Special Events
Each package policy can be customized with endorsements and products that include commercial auto and specialized liability.
There is a selection of other products listed on the PHLY website, including Antique and Collector Car coverage – which is available both as a personal policy and as a commercial policy. These products are written in partnership with Grundy, a specialty insurer that writes mainly classic car coverage.
As mentioned, PHLY also writes flood insurance, both for personal needs and commercial.
Also listed on the site is group participant accident insurance. This can be purchased for things like sporting events, camps, volunteer events, and more.
Due to the nature of this company’s business, they do not offer on their website, nor is there an online quoting option. This does make sense, as commercial insurance is complex and a large number of factors can figure into the final rate, therefore, making a general rate chart or online quote’s accuracy minimal.
Claims can be reported with an online form that is offered for several different lines of business. There is also an email address through which claims can be submitted.
Toll-free numbers are available, with one for during business hours and another for use after hours. This “catastrophe call center” is available 24/7, so technically you could call it even during business hours in an emergency.
A mailing address for claims is also listed on the site.
Auto glass claims are handled by HSG, a Philadelphia-based auto glass repair service. There is a different toll-free number that should be used for this type of claim.
Ratings and Consumer Reviews
Philadelphia Insurance Companies has an A+ rating with the Better Business Bureau (BBB), with a total of 16 complaints on file in the past three years. Eight of those were closed in the past twelve months.
There are seven reviews on Yelp, and of these, the only positive review appears to be from a professional reviewer and not a true client of the company. The remainder of the reviews are one-star and focus on poor customer service and claims handling.
There is not much in the way of reviews out there on this company, which is not unusual for a company that focuses on niche products.
The Bottom Line
If you are in the market for specialty commercial insurance products, PHLY might be worth a deeper look. Although there are some complaints out there, we did not find enough to raise a red flag over. Due to the general lack of information available on the company, we are we able to provide a solid recommendation based on the limited information we were able to obtain.
For a list of companies that we recommend, visit our Best Insurance Companies page.