National Interstate Insurance Review & Complaints: Transportation Insurance

National Interstate Insurance specializes in commercial transportation insurance and was given an A+ rating by the Better Business Bureau. We find in our National Interstate Insurance review that this company is competitive if you're looking for commercial auto insurance.

Are you looking for free insurance quotes?

 Secured with SHA-256 Encryption

Eric Stauffer is a former insurance agent and banker turned consumer advocate. His priority is to help educate individuals and families about the different types of insurance they need, and assist them in finding the best place to get it.

Full Bio →

Written by

Leslie Kasperowicz holds a BA in Social Sciences from the University of Winnipeg. She spent several years as a Farmers Insurance CSR, gaining a solid understanding of insurance products including home, life, auto, and commercial and working directly with insurance customers to understand their needs. She has since used that knowledge in her more than ten years as a writer, largely in the insuranc...

Full Bio →

Reviewed by Leslie Kasperowicz
Farmers CSR for 4 Years

UPDATED: Dec 18, 2020

Advertiser Disclosure

It’s all about you. We want to help you make the right coverage choices.

Advertiser Disclosure: We strive to help you make confident insurance decisions. Comparison shopping should be easy. We are not affiliated with any one insurance provider and cannot guarantee quotes from any single provider.

Our insurance industry partnerships don’t influence our content. Our opinions are our own. To compare quotes from many different insurance companies please enter your ZIP code on this page to use the free quote tool. The more quotes you compare, the more chances to save.

Editorial Guidelines: We are a free online resource for anyone interested in learning more about insurance. Our goal is to be an objective, third-party resource for everything insurance related. We update our site regularly, and all content is reviewed by insurance experts.

National Interstate Insurance

Premiums
Claims
Feedback
Financial Strength



Ohio-based National Interstate is a specialty property and casualty insurer writing mainly commercial products. They operate in several states through a group of companies under their holding company umbrella.

What is National Interstate Insurance?

National Interstate Insurance was founded in 1989 in Richfield, Ohio. They operate as a wholly-owned subsidiary of National Interstate Corporation, which also owns Vanliner Insurance Company. Through subsidiaries and affiliates, National Interstate operates in Ohio, Missouri, Hawaii, and Alaska.

The product focus is on the commercial transportation industry, with some operations also offering standard commercial coverage. Products are sold through independent agents as well as affiliated agencies. Through partner companies, they provide a comprehensive range of products for passenger transportation, moving and storage, truck transportation, RV coverage, and more.

Your one-stop online insurance guide. Get free quotes now!

 Secured with SHA-256 Encryption

What insurance products are offered?

The product lineup is specialized, with custom insurance programs available for much of the transportation industry. They also have some general commercial products in specific areas, and they provide Alternative Risk Transfer (ART) plans as well.

Transportation Products

The company’s transportation insurance policies cover a variety of fleet and individual transportation businesses. These include:

  • Trucking companies
  • Two truck fleets
  • Community Medical Transport companies
  • Passenger Transport companies including charter buses, limousines, transit fleets, and more
  • LP Operators
  • Waste operations, including residential waste, construction and demolition debris removal, recycling, and non-hazardous industrial waste
  • Ambulance companies

General Commercial

General commercial package policies are available in Hawaii and in Alaska. These policies include commercial liability, business property, and other optional coverage such as commercial auto.

Currently, this type of policy is not offered in any other states.

Alternative Risk Transfer (ART)

ART plans are available for transportation companies that wish to approach their insurance needs a little differently.

These programs are essentially self-insurance; companies pay into a fund to handle claims and can be reimbursed for unused funds at the end of the year or even earn investment income, depending on how the company performs that year.

Other Products

Also available are crane, rigging, and specialized carriers’ products as well as the option to purchase cyber liability.

RV insurance coverage is available through a partnership with Explorer RV Insurance Agency.

Are the insurance rates reasonable?

Rates are not available for this company, and that is just what we would expect given the specialty and commercial nature of the products they sell. These types of products require a detailed rating process that cannot be handled via an online quote.

Again, because this company’s products are specialized, they can only be compared to other companies writing the same specialty products in terms of rates.

How are claims filed?

The insurer offers online claims reporting, which is unusual for a specialty company like this one.

They also have a 24/7 toll-free line, with a different line for Hawaii and Alaska. Claims can also be submitted via fax – again these numbers differ for Alaska and Hawaii versus the contiguous states.

There is not a lot of claims information, but that is common for this type of company. They do make it easy to find the right contact information and offer several options for filing, after which their representatives will assist with any questions and get the insured through the process.

Your one-stop online insurance guide. Get free quotes now!

 Secured with SHA-256 Encryption

Does the company have positive ratings and consumer reviews?

The insurer has an A+ rating with the Better Business Bureau (BBB), and there are only three complaints on file in the past three years, all of which were closed more than twelve months prior to this review.

There are 16 reviews on Google with an overall 4.4-star rating. This a pretty high rating, but the content of the reviews isn’t particularly helpful. Some appear to be from people who work for the company, and only one – the single negative review – actually describes a customer experience.

We found little else in the way of reviews for this company, which is not unusual for a specialty insurer.

What’s the bottom line?

If you are in the market for any of the specialty policies offered by National Interstate, they are likely worth comparing especially given the specific nature of the coverage they write. There’s little to go on in terms of recommending this company, but no red flags to report, either.

Are you looking for free insurance quotes?

Your one-stop online insurance guide. Get free quotes now!

 Secured with SHA-256 Encryption