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Elephant Insurance Summary
Elephant Insurance is a wholly owned subsidiary of Wales-based Admiral Group. Although Admiral owns a number of subsidiaries and is the third largest insurance group in the U.K., Elephant is the only one currently operating in the States. The company was created to expand Admiral’s operations overseas.
Like Admiral’s other companies, Elephant aims to provide car insurance at low rates. They sell policies directly over the phone and online, so there are no agent or broker commissions to increase rates.
Elephant sells only car insurance, although they partner with other companies to offer their clients assistance in purchasing home, life, and specialty vehicle coverage. Elephant currently writes insurance only in Illinois, Maryland, Texas, Indiana, Tennessee, and Virginia, but plans to expand to other states in the future.
Elephant is an auto insurance company, although they have developed partnerships with other companies to assist customers with other personal insurance needs. Auto is the only product they sell and underwrite directly.
Elephant advertises as a low-cost car insurance company, but offers a comprehensive auto insurance program. In addition to the usual liability and basic options, they also have extra add-on coverage available including customer parts & equipment and income loss coverage.
Elephant’s auto program offers some big discounts in order to further the goal of lowering rates. These include:
- Up to 20% off for multi-vehicle
- Up to 12% for quoting online
- Responsible driver
- Good student
- Paperless billing
- Pay in Full
They also offer discounts for purchasing other policies, including life and motorcycle, through their other partners. These discounts are more unusual with companies that don’t underwrite these policies directly.
Elephant partners with Homesite to offer homeowner’s, condo owner’s, and renter’s insurance. Elephant doesn’t underwrite any of these policies, but does offer multi-policy discounts.
Elephant partners with AccuQuote to provide customers access to life insurance quotes from more than 60 companies.
Elephant offers motorcycle insurance and ATV insurance through a partnership with Dairyland.
Since Elephant doesn’t offer coverage in our usual sample areas, we are unable to do a direct price comparison. The company does offer online quoting, therefore insurance shoppers in their service area can obtain a price quote easily in order to compare rates to other companies. They also offer quick quotes over the phone.
As a direct-buy insurer, they do cut out the added cost of an insurance agent, and their list of discounts should make it easy for most drivers to save some money. It is especially encouraging to see that bundling discounts are available in spite of the fact that Elephant doesn’t directly underwrite all of the products offered.
Elephant offers claims reporting over the phone via a toll-free number (877-218-7865), by fax (804-955-1722), email, and mail.
After the initial report, a claims specialist is assigned to handle the investigation of the claim and review coverage. This same specialist handles the claim from beginning to end, and although there is no promised time for claims processing, they do promise to expedite things as much as possible.
Elephant offers a repair assistance program that includes a network of approved repair shops to expedite the process, although customers are free to use any shop they choose for repairs. The assistance program, however, includes a promise of regular updates as well as a guarantee on work done by in-network shops.
Customers can track the status of a claim by calling the claims line, contacting their assigned claims specialist directly, or by sending an email to the customer service department.
Windshield and glass only claims can be reported through the same toll-free number as all other claims, while roadside claims are handled through a different system.
Elephant insurance is Better Business Bureau accredited, since 2015, and has a rating of A+. Their BBB record shows a total of 164 complaints in the past three years, 79 of which were closed in the past 12 months. While that’s not a huge number, it’s generally higher than we like to see for a smaller insurance company like Elephant, which serves only six states.
Pissed Consumer has 174 reviews of Elephant Insurance, which point to good rates but poor customer service. Many of the experiences reported were from people who were involved in an accident with an Elephant insured, not all Elephant customers directly. Customers report bait-and-switch pricing and difficulty with billing and getting refunds.
In general, there are a few too many complaints for a company that is relatively small and fairly new to the insurance industry in the United States. While none of them are major red flags, the overall number of complaints does raise some concerns. Reviews do indicate that the company is offering good rates for their coverage, but poor customer service and claims handling make a low premium far less appealing.
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Elephant is a low-cost insurance company that serves a small market in six states. They have a good auto insurance program and offer bundling discounts with their home, life, and specialty partners, which is unusual in an auto-only insurance company.
While Elephant does appear to have a pretty solid program, there are enough complaints about the company to be a cause for concern in terms of how well they are supporting their customers. Good drivers will most likely be able to get similar or better rates elsewhere with a company that offers a better customer service reputation, and Elephant is unlikely to compete with big players in the direct-buy market like GEICO.
For a list of companies that we recommend, visit our Best Insurance Companies page.